SHR017-3: Management & Leadership Case Study on Organizations

This case study report delves into the roles of leadership and management within organizations, particularly focusing on Marks and Spencer's Plc and Welcon Automotive Ltd. It discusses the importance of effective leadership in motivating employees, aligning personal and organizational goals, and supporting employee growth. The report also examines the role of management in achieving group goals, improving efficiency, creating a dynamic organization, and fostering harmony in the workplace. Furthermore, it highlights the essential skills and abilities required for both leadership and management, such as communication, motivation, delegation, problem-solving, and decision-making. The analysis underscores the interconnectedness of leadership and management in driving organizational success and adapting to changing market conditions. This document is available on Desklib, a platform offering a variety of study resources for students.

Management
and
Leadership

Contents
INTRODUCTION...............................................................................................................................3
MAIN BODY.......................................................................................................................................3
Roles of Leadership and Management in the Organization.........................................................3
Skills and Abilities required for leadership and Management in the organization....................5
CONCLUSION....................................................................................................................................7
REFERENCES....................................................................................................................................8

INTRODUCTION
The management and leadership are most important aspect of the organization which help to
run the business smoothly in the market preparing strategy by management and leader helps
the organization to achieve that objective by follow the strategy of the organization. This both
are inter related with each other in the business. If in organization the management or
leadership is not performing well then it will impact the business and they have to face
problems in the market and they unable to achieve their target of the organization (Podsakoff
and Podsakoff, 2019). It is important that they both have to do their work effectively and
efficiently in the business. The Mark and Spencer’s Plc has to face many problems in UK due
to bad management and lack of leadership skills so for that we prepare effectively
management and leadership for Mark and Spencer’s which help them to sustain in the market
for long-term. This report includes the brief discussion on role of leadership in the
management and required skills and abilities in leadership and management.
MAIN BODY
Roles of Leadership and Management in the Organization
Roles of leadership in the organization:
Leadership is the performance of leading people in an organization to complete the goals.
Leaders do this through influencing employee behaviour in a variety of behaviours. Leaders
set a clear vision for the organization, guide and motivate employees through work processes.
The Mark and Spencer’s has to make good leadership in organization which lead and
motivate the employee towards the work and responsibility. It helps Mark and Spencer’s to
develop their business in the market and able to manage the achieve the target of the
organization by effective manner in a particular time frame. There are different types of roles
which leadership have to perform in the organization (Pery, Doytch and Kluger, 2020).
Different levels Leadership: It is a significant feature for entirely stages of the management.
The top level, it is important to be involved in development of the organization and strategy
development. At the middle and lower levels, it is necessary to interpret and execute
strategies and plans set by top management. Leadership will be trained by directing and
advising subordinates when executing a plan. This same thing the Mark and Spencer’s have
to follow that in each level there is different leadership so that it becomes easy in the
organization because each level of leadership plays different role for the Mark and Spencer’s.
This become very effectively and easy to perform their assign task.
Representative of the organization: A leader, is a supervisor and it stated to be the advisor
of the work. He has to represent the importance at seminars, conferences, standard meetings,
etc. his function is to speak the determined of the work to the outside the public. He is
likewise advisor of the same own branch which he leads. The Mark and Spencer’s have to
conduct seminars and event so that they able to make a brand image name in the public and
the management of an organization have to tell everything to the public related to product
which they are launching and offering in the market for customer because customer want the
reason for use so you have to give reason for the use of the product then only the product
becomes successful in the market. (Rofuth and Piepenbring, 2019)
Personal goals with organizational goals: Leaders through leadership characteristics help
align/participate employee personal goals with corporate goals. He coordinates people's

efforts towards a common goal, thereby trying to reach it. This can only be done if he can
influence and achieve active cooperation and encourage him to reach his goals. The
management of Mark and Spencer’s have to achieve their personal goals when they are able
to achieve their organizational goals, so make the organizational objective own and achieve it
indirectly these objectives fulfil your objectives and desire. In this way the leader of Mark
and Spencer’s can motivate the employees in organization.
Support the Employee: The manager is a leader in the organization, who also distracts his
subordinates, encourages and cooperates with them. The leader can do this through his
character, intellect, and experience which give him confident results (Estalella, Zabalegui and
Guerra, 2020). In this regard, leaders need to seek suggestions and, if possible, explain them
into business plans and programs. In this way, Leaders will get the full support of his
employees, which leads to motivation to work and enhances effective management of the
company. This a is best way to motivate his co-workers in the organization of Mark and
Spencer’s this make the employee to feel comfortable in the organization they give full
potential to the work which help the organization to achieve their objective.
Role of Management:
Management is the procedure of directing the development, preservation, and distribution of
resources to accomplish the organizational goals. Managers are individuals in your
organization answerable for designing and running this management procedure. Management
is dynamic in nature and grows to meet the needs and restrictions of an organization's internal
and external environments. Flexibility is essential to managing a rapidly changing global
market. This process is based on various functional areas of the organization: planning,
organizing, leading and managing (Blomberg, 2020). The Management of Mark and
Spencer’s must be managing all the internal and external factors which impact the business
for the development and they must be plan and organize in this manner that they get their
objectives achieve in the time period. There are different types of roles which a management
have to play in the organization.
Management helps in achieving group goal: Management seeks to integrate personal and
corporate goals. Management guides every employees efforts in a common direction to
complete company goals. The Mark and Spencer’s organization has to help all the employees
towards the work of an organization so that they can help the organization to achieve that
objective of an organization.
Management improves efficiency: Managers aim to minimize wasted resources, reduce
costs, and increase productivity. Management maintains on the productivity and efficiency of
work through planning, organization, staffing, direction, and management (Hallinger and
Kovacevic, 2021). The Mark and Spencer’s of the management have to avoid the wastage of
the resource so that it can reduce the cost of the product and offered in the market for the
customer, so that they easily attract the customers.
Management creates a dynamic organization: As an organization needs to survive in a
dynamic environment, managers transform it to adapt to the ever-changing environment.
People in an organization generally resist change. Efficient management not only convinces
employees that change is good for the company but also motivates them to embrace change
by improving their work in a highly competitive environment. The management of Mark and

Spencer’s have to adopt the dynamic changes which will help to sustain in the market and
able to fulfil the need and desire of the market and customers.
Management brings harmony in work: In an organization, employees have different
backgrounds and different attitudes and ways of working. When people start to stick to their
style, it can be confusing. Organizational disorder by providing direction, managers bring
consistency and harmony to employee behaviour (Johannessen, 2020). The co-workers who
work in Mark and Spencer’s Organization they have come from different regions, so the
management have the responsibility to make them comfortable and give a proper guidance
and environment so that the employee adjust their and adopt the culture of the organization.
Skills and Abilities required for leadership and Management in the organization
Skills and Abilities of Leadership
The Powerful leaders have the capability to speak well, inspire their teams, manage and
delegate tasks, focus on feedback and solve glitches in an ever-changing work environment.
Employers look for these skills in the candidates they hire for leadership positions. The
management of Mark and Spencer’s have to focus all the employees works and the leader
must have power to influence power, which can easily influence the employees for the work.
There are different types of skills and abilities which a good leadership have to perform well
in the organization.
Communication: As a leader, you need to be able to explain everything from your
organization's goals to specific tasks to your employees clearly and concisely. Managers need
to be proficient in all forms of communication, including one-on-one, department, employee
interviews, telephone, email, video, chat, and communication via social media. The Mark and
Spencer’s must have to clearly explain the objectives of the organization, so that employees
can do their work with responsibility (Rich, Singleton and Wadhwa, 2018).
Motivation: Leaders need to inspire people to take a step further for their organization.
Paying a fair remuneration to an employee usually doesn't provide enough inspiration
(although that's important). There are several ways to motivate your employees. Employee
self-esteem can be enhanced through awards and rewards, or by giving employees new
responsibilities to increase their investment in the company. The leadership have to perform
the key role in the Mark and Spencer’s organization because they motivate the employees to
perform good and enhance the efficiency of the production of the organization (Golensky and
Hager, 2020).
Delegating: Leaders who try to take on too many jobs alone consume a tough time
accomplishment thing done. The leaders are regularly afraid the task assignment is a sign of
weakness, but in reality, it can be a symbol of a strong leader. The leadership of Mark and
Spencer’s have to equally give the work load to each employee so that they perform well and
they don’t feel pressure in the organization of work load.
Skill and Abilities of Management
Management skills is defined as specific qualities or skills that leaders must have to perform
specific tasks within an organization. This includes the ability to complete managerial tasks
within your organization while avoiding crisis situations and resolving issues immediately.
Managing skills can be developed through learning and practical understanding as a leader.

This skill helps managers identify themselves with colleagues and deal well with their
subordinates. This will facilitate activities within your organization. The Mark and Spencer’s
of the management have those skills which have to able to manage all the resources
effectively in the organization. There are many types of skill and abilities which the
management required to run the organization (Kairys, 2018).
Problem Solving and Decision-Making: The management have the responsibility of solving
the problem which arises in the organization and they also have responsible for Decision
making in the organization which help the organization to develop and expand their business.
The Mark and Spencer’s of the management of the organization have potential to resolve the
problems which will impact the organization growth and Decision-making skills which help
the organization to achieve the objectives.
Communication and Motivation: The management must have good communication skills
and motivation skills so that they easily communicate with the employees in the organization
and complete the task by others in the organization (Viera and Kramer, 2020). The
motivation is most important area of the management for which they always motivate the
employees of the organization to do the assign work with more efficiency. Mark and
Spencer’s of the management must have communication skills in the employees so, that they
easily influence the customer in the market and the management always motivate the
employees so that enhance their work performance in the organization.
Organization and Delegation: In the organization the management must have give the work
load equally to all the employees so that they don’t feel burden of the work in the
organization because this will decrease the motivation level of employees (Ivancevich, 2018).
The management of Mark and Spencer’s must have to assign the responsibilities and work
load equally so that they work happily in the organization and feel comfortable.

CONCLUSION
The leadership and Management both are the important terms of the organization. In
organization the leadership must be perform their responsibility with more efficiency because
they help the organization to achieve the set target and Management must have to examine all
the factors of the organization which will impact the organization development and expand
and they minimise those factors by preparing the strategy in the organization. This report is
based on the Mark and Spencer’s leadership and Management roles and skills that how it will
affect the organization in the business market.

REFERENCES
Books and Journals:
Podsakoff, P.M. and Podsakoff, N.P., 2019. Experimental designs in management and
leadership research: Strengths, limitations, and recommendations for improving
publishability. The Leadership Quarterly, 30(1), pp.11-33.
Pery, S., Doytch, G. and Kluger, A.N., 2020. Management and
leadership. The Handbook of Listening, pp.163-179.
Rofuth, T.W. and Piepenbring, J., 2019. Management and leadership in social work: A
competency-based approach. Springer Publishing Company.
Blomberg, J., 2020. Organization Theory: Management and Leadership Analysis. Sage.
Johannessen, J.A., 2020. Knowledge management for leadership and communication: AI,
innovation and the digital economy. Emerald Group Publishing.
Rich, C., Singleton, J.K. and Wadhwa, S.S., 2018. Sustainability for healthcare management:
a leadership imperative. Routledge.
Kairys, M.R., 2018. The influence of gender on leadership in education
management. International Journal of Educational Management.
Viera, A.J. and Kramer, R. eds., 2020. Management and leadership skills for medical faculty
and healthcare executives: A practical handbook. Springer Nature.
Ivancevich, J.M., 2018. Roots, wings, and applying management and leadership principles: A
personal odyssey. In Management Laureates (pp. 123-152). Routledge.
Golensky, M. and Hager, M., 2020. Strategic leadership and management in nonprofit
organizations: Theory and practice. Oxford University Press.
Hallinger, P. and Kovacevic, J., 2021. Mapping the intellectual lineage of educational
management, administration and leadership, 1972–2020. Educational Management
Administration & Leadership, p.17411432211006093.
Estalella, G.M., Zabalegui, A. and Guerra, S.S., 2020. Management and leadership of nursing
services in the emergency plan for the pandemic COVID-19: the experience of the Clinic
Hospital of Barcelona. Enfermería Clínica (in Spanish), 10.