Report on Leadership Styles, Digital Tech, and Management at Hazev

This report delves into the leadership and management practices of Hazev Restaurant, a service industry establishment. It begins by exploring classical management theories and their application within the context of Hazev, including Henri Fayol's administrative principles and Frederick Taylor's scientific management. The report then examines the roles of leaders and various leadership styles, such as autocratic, democratic, and participative approaches, specifically analyzing their implementation within Hazev. Furthermore, it assesses the impact of digital technology on management styles, highlighting the benefits of IT flexibility, digital marketing, and remote work capabilities. The report also identifies current management skills, such as flexibility and decision-making, and discusses the skills required in the digital age, including persuasion and communication. Finally, the report provides a comparative analysis of Hazev with other service industry organizations, such as Byron Burgers, to highlight the impact of digital technology on adaptability and operational efficiency. The conclusion summarizes the key findings, emphasizing the importance of leadership styles and management skills in achieving organizational goals.

ASSIGNMENT
(WRITTEN REPORT)

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Classical Management Theories and their application in service industry.................................1
Role of a Leader and different Leadership Styles in a service industry......................................2
Review the leadership styles used in Hazev...............................................................................3
Impact of Digital technology on management styles..................................................................3
Current Management Skills.........................................................................................................3
Comparison of service industry organisations............................................................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6
.........................................................................................................................................................6

INTRODUCTION
Leadership is the approach where superior person leads and guider their subordinate. It is
one of the most important process though which employee's at different level feel motivated and
due to which they try to enhance their performance for the betterment of organisation. While
talking about management, it is the most essential thing which is required in each and every
organisation which includes planning, organising and monitoring. The report will be based upon
Hazev Restaurant which is located in London. The file will contain the detail information related
to digital market and its major impact on business activities. Even there will be discussion on
classical management theory with leadership styles. Also, the report will relate towards present
and future skills of management and leadership.
MAIN BODY
Classical Management Theories and their application in service industry.
It is necessary that companies should use different theories for managing day to day
activity within the business organisation (Shekand et. Al., 2013). Hazev is one of those company
which falls under the category of restaurant chain based where several branches have been
located in the London. Some of the classical management theories which can be applied by
Hazev have been discussed below:
Henri Foyal Administrative Management Principles is the of those theory which tries to
say that every company need to consider the issues which have been faced by top management
just to increase the level of competency in workplace. It is the responsibility of manager that how
they deal with the problem and direct the order to all the employee's. In context of Hazev, it will
be one of those decision through which company can increase the overall percentage of profit if
they try to involve other employee's at the time of taking any decision.
Frederick Taylor's Scientific Management is the theory which has been proposed by
F.W. Taylor. There are several principles which says that scientific methods for performing any
kind of activities within the organisation is beneficial(Shek, Chung and Leung, 2015). While
talking about Hazev, it is the responsibility of manager that they create the finest environment
where modern equipments are being used through which task and activities which need to be
done can be conducted easily. The responsibility of finance manager is to break down the task
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into small piece of work to it will enhance the performance of employee's. Also, they must
provide the best training session through which assigned work can be concluded easily.
So, it can be said that classic management theories can be used by the management team
of Hazev through which organisational goals can be achieved easily.
Role of a Leader and different Leadership Styles in a service industry
The company which is engaged in service provider need to ensure that they are one of
that company which requires to provide the best quality of service to their customer for
maintaining the standard in market (Jones, Jimmieson and Griffiths, 2005). It is the responsibility
of leader that how they create the environment so that organisational goal can be achieved easily.
Some of the role of leader are: Strategy Development is one of the important part where huge role need to be played by
leaders. As, leader have the knowledge regarding each and every point of organisation so
it will be easy for them to prepare any new plans which can be implemented in
organisation. Morale Building is one of the important area any organisation which is being played by
leaders. As Hazev is service industry where their leader need to ensure that each and
every employee's are being motivated so goals of providing service can be done easily.
Leadership Style
The different types of leadership style which is being followed by the company the
company are listed below:
Autocratic: It is one of the style of leadership, where leaders need to give order to their
subordinates rather. The main focus in this style is to work as per the order of that person whose
decisions are being followed in the company.
Democratic: The style of leadership where leader distribute the power to their
subordinates when any problem arises in the company (Holsapple, 2013). Here, employee's do
have the power to solve out the issue which have been raised in the organisation.
Participative: It is leadership style where leader wants to take the help and suggestion of
their subordinates at the time of taking decision for the betterment of organisation. It mainly
helps to motivate employee's for working for efficiently.
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Review the leadership styles used in Hazev
Hazev is the company in the sector of distributing service and by considering that they
need to used different types of leadership style which have been discussed below:
Autocratic Style: The main use of autocratic style in Hazev is to direct the employees
that how they need to maintain the quality of foods and dishes which they serve to their
customers.
Participative Style: It is also one of the leadership style which is being used in Hazev
where they involve their employee's at they time of making new strategy. Although, this style
takes additional time at but still it helps to take the best decision (Fadly Habidin and Mohd
Yusof, 2013). Even it helps to motivate employee's who are working with the organisation.
Impact of Digital technology on management styles
It is the area which latest technology are used for the purpose of transferring data and any
other relevant information. It creates positive impact within the organisation where work can be
done very easily and effectively. Some of the impact of digital technology are listed below:
 IT helps to provided flexibility within the organisation where employee's will get the
opportunity to work in for fluent manner
 Digital Technology allows leader and manager to work from any part of the world which
can be taken as one of the positive impact.
 Digital Marketing helps to create new idea for doing promotional work for the
organisation.
Current Management Skills
There are various kinds of management skill among which Hazev uses some of them.
Management skills are required for working efficiently within the organisation. Some of the
management skill which is being used by Hazev are:
 Flexibility: It is one of that management skill which is very useful for Hazev as it helps
to adopt changes very quickly. It has been helping the manager and leader of Hazev for
achieving their targets (Birasnav, 2014).
 Decision-making: It is that part of management which need to be accurate for achieving
the better result. In context of Hazev, the manager has been benefited as they are allowed
to take the help of leader and other staff's of the company which results better outcome.
Skills Required after Digital Technology
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 Persuasion: It is that area in Hazev which will help to explain the ideas and benefits of
those changes which has been adopted by organisation. Through this, it will help
manager and leader to convey the message to all those employee's who are working for
the company. Even it will take very short duration for conveying the message (Tenkasi
and Chesmore, 2003).
 Communication: In every organisation it is important that how management do
communicate with their subordinates. In context of Hazev, it is helpful for them to
convey the message to all the department regarding the changes which company have
done because of certain circumstances (Testa and Sipe, 2012).
The manager and leader must ensure the benefits and use of digital technology because
they need to change their working style as per the requirement. It might create positive as well as
negative impact on organisation.
Comparison of service industry organisations
Manager and the leaders are the one who have huge impact on day to day activity of
organisation. While talking about Hazev, it is one of that company which uses digital technology
but it is important to compare it with those company which do not uses digital technology for
conducting business activity.
Basis Hazev Byron Burgers
Flexibility It can be found that flexibility
in Hazev is high and because
of that it is easy for them to
adopt the changes in quick
succession.
It can be found that there is
lack of flexibility in Byron
Burgers due to which they
requires additional time to
adopt changes.
Changes Company need to adopt the
changes as they are planning to
enhance the productivity
because they are shifting
themselves from normal work
to digital technology.
As they doesn't required adopt
digital technology so there is
no requirement of any
changes.
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CONCLUSION
It can be concluded from the file that in every organisation there is a requirement of
leadership style where skills are also required. It is necessary that which leadership approach is
being applied in any organisation which there day to day activities are totally dependent upon
them. Even leaders are the one who need to motivate their subordinates for obtaining the best
results.
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REFERENCES
Books & Journals
Birasnav, M., 2014. Knowledge management and organizational performance in the service
industry: The role of transformational leadership beyond the effects of transactional
leadership. Journal of Business Research. 67(8). pp.1622-1629.
Fadly Habidin, N. and Mohd Yusof, S.R., 2013. Critical success factors of Lean Six Sigma for
the Malaysian automotive industry. International Journal of Lean Six Sigma. 4(1).
pp.60-82.
Holsapple, C. ed., 2013. Handbook on knowledge management 1: Knowledge matters (Vol. 1).
Springer Science & Business Media.
Jones, R.A., Jimmieson, N.L. and Griffiths, A., 2005. The impact of organizational culture and
reshaping capabilities on change implementation success: The mediating role of
readiness for change. Journal of Management Studies. 42(2). pp.361-386.
Shek, D.T., Chung, P.P. and Leung, H., 2015. Manufacturing economy vs. service economy:
Implications for service leadership. International Journal on Disability and Human
Development. 14(3). pp.205-215.
Shekand et. Al., 2013. Development of a credit-bearing service leadership subject for university
students in Hong Kong. International Journal of Adolescent Medicine and Health.
25(4). pp.353-361.
Tenkasi, R.V. and Chesmore, M.C., 2003. Social networks and planned organizational change:
The impact of strong network ties on effective change implementation and use. The
Journal of Applied Behavioral Science. 39(3). pp.281-300.
Testa, M.R. and Sipe, L., 2012. Service-leadership competencies for hospitality and tourism
management. International journal of hospitality management. 31(3). pp.648-658.
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