Leadership and Management Report: Hilton Hotel Analysis, Module 1

This report provides a comprehensive analysis of management and leadership principles, focusing on their application within the context of Hilton Hotel. It begins by comparing various management styles, including autocratic, democratic, and laissez-faire approaches, and discusses their respective advantages and disadvantages. The report then delves into the leadership characteristics exhibited within Hilton Hotel, emphasizing communication and creative skills. It examines the communication process, detailing verbal, written, and non-verbal communication methods, as well as barriers to effective communication. Furthermore, the report explores organizational change and culture within Hilton Hotel, considering demographic and economic factors. The analysis extends to the author's own management skills, providing a SWOT analysis of personal leadership capabilities, and setting objectives and targets for potential development. The report also discusses strategies for motivating and leading a team to achieve objectives and justifies managerial decisions in support of company goals. Finally, recommendations for improvements are given.

MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Compare various management styles...............................................................................1
1.2 Leadership characteristics................................................................................................2
1.3 Communication process...................................................................................................3
1.4 Organisation change and culture......................................................................................4
TASK 2............................................................................................................................................5
2.1 Own management skills...................................................................................................5
2.2 Analysed personal leadership SWOT analysis.................................................................6
2.3 Objectives and targets to develop own potential..............................................................6
TASK 3............................................................................................................................................7
3.1 Motivate and lead a team to meet objectives or goals......................................................7
3.2 Justify managerial decisions are in support of achieving goals and objectives...............7
TASK 4............................................................................................................................................7
Covered in PPT.......................................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES ...............................................................................................................................9

INTRODUCTION
Management is a process of planning, organising, directing, coordinating and controlling
of all functions for achieving goals and objectives of the firm. It help in maintaining all activities
of organisation on time effectively (Hill, Jones and Schilling, 2014). Hilton Hotel is an United
Kingdom brand of hotel which gives services within 85 countries with more than 570 resorts and
hotels. They give services in the industry of hospitality from may 31st 1919. Founder of this
groups of hotel is Conrad Hilton. In this report, discussed about different styles of management
and characteristics of leadership. Along with that workers motivation for meeting managerial
skills and goals which provide support in career development and make a plan of development.
TASK 1
1.1 Compare various management styles
Management helps in coordinating activities of an enterprise for meeting objective and
goals. It often contains as a production factor with money, materials and machines. Management
task contains both innovation and marketing.
 Autocratic: Leaders help in doing it all by their own. They maintain their force of
authority, threats, punishment, reward and intimidation or position. In this managers,
leaders and superiors are having particular authority of making decisions without
considering their employees.
Advantages: Good for inexperienced workers, easy to learn, control etc.
Disadvantages: Leaders dependence, skilled workers, bad for highly motivated.
 Democratic: In this style, managers encourage equal participation of leaders and workers
in making decisions also consider their feedbacks. They listen their employee’s plans and
ideas. They make an effective and healthy communication between management as well
as employees.
Advantages: Good enterprise fits, make strong team by democratic leaders, solution of complex
issues etc.
Disadvantages: Become apologetic, consumes time, appear uncertainty etc.
 Laissez Faire: Senior manager which are working within organisation are having a low
contribution within the organisation (Hitt, Ireland and Hoskisson, 2012). In this style of
leadership, employees manage their work themselves and workers make their own
decisions.
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Advantages: Workers should be resourceful, confident and relaxed.
Disadvantages: Neglect planning process and lack of coordination.
Different management styles
Differences
Democratic In this, leaders share their powers,
responsibilities and decisions with their
employees or in groups. It is having a
decentralised authority. It is having a lower
level of control.
Autocratic In this style, all decisions are taken by
managers and leaders solely. They are having
centralised authority. It is having a higher level
of control.
Laissez Faire It is also known as delegative leadership. In
this style, managers allow group members and
hands off to take decisions (Jacobs, Chase and
Lummus, 2014). It mainly leads to the lowest
productivity within group members.
Similarities: These all government are not based on religion. Leadership styles are not having
much similarities between each other.
Hilton Hotel is implementing Democratic leadership style within their organisation. This
method helps in motivating and effective operations of management while supporting
suggestions as well as ideas.
1.2 Leadership characteristics
Hilton Hotel is having effective management and leadership for managing the whole
activities in an effective way. Some leadership characteristics are given below: Communication skills: It is important to have good communication skills in company’s
culture of Hilton Hotel. Leaders have to be a good listener as well as good speaker which
aid in communicating in every conditions. They have to deal with various people such as
tourist, traveller etc. who give various services.
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 Creative skills: Leaders should promote and manage innovative as well as creative ideas
within their organisation. They carry out new strategies and working style for effective
use of their workers for better productivity within Hilton Hotel. Confidence: For being an effective leader, they should have confidence while
communicating with their employees but it does not mean that they became
overconfident. They should reflect their confidence in a way so that followers trust them.
Hilton Hotel managers are having all leadership characteristics at the same period. So,
they can manage all activities effectively and properly.
1.3 Communication process
Communication is a process of conveying and understanding information from sender to
receiver within Hilton Hotel. This is a way of exchanging information between sender and
receiver by using gestures, body language, symbols, signs, behaviour etc.
Communication
processes
Explanation with Example
Verbal
It refers to which communication is transmitted verbally. This is
done through written or oral. Objective of communication is to
make understand other people what they are conveying. For
example: Hilton Hotel makes interaction within their company by
using mobile phone and conferences.
Written In this communication, symbols or signs are used while
interacting by written communication (January and et. al., 2014).
In written communication, it impact by grammar and vocabulary
used, language clarity, precise and writing style. For example: In
Hilton Hotel, written communication within an organisation is
used by letter, report, memo, email etc.
Non-verbal In this type of communication, it is sending and receiving
information which is wordless. It is a communication other than
oral and written. Nonverbal language is all about speaker’s body
language. For example: facial expression, gesture, body language,
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tone of voice etc.
Three Barriers
To Effective
Communication
Explanation
Cultural
differences
Social cultural norms are increasing in various cultural. In which
their emotions are expressed. Personal attribute vary between
social and cultural differences.
Emotional
barriers and
taboos
Some employees find it very difficult to express certain topics and
emotions. Taboos contain religion, politics, and disabilities etc.
which are seen as unpopular.
Use of jargon Technical, unfamiliar and over complicated terms (Kamien and
Schwartz, 2012).
1.4 Organisation change and culture
Hilton Hotel culture
This shows acceptable norms by staff members in a proper manner. It reflects Hilton
Hotel comfort, mission and vision level of employees. Workers are always likely to work in a
secure and safe workplace. It will help in providing efforts for meeting targets. Company
includes culture support, achievement, role and power. It is based on kind of responsibilities and
roles.
Hilton Hotel changes
Organisation operations and services are depend on these factors demographic and
economic are explained below: Demographic: Changes of demographic are due to changing in the structure of family
like as parenting, childcare, household chores etc. as well as labour force diversity like as
religious diversity, ethical, women participation etc. .
 Economic: Nature of competition are faced by Hilton hotel on its services, financial
resources are available within economy.
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TASK 2
2.1 Own management skills
Their are different skills of management which leader posses to carry out all
responsibilities and desired tasks in a perfect way. I am having many managerial skills which
shows companies effectiveness. My skills are discussed below:
Skill Practical Example And Performance Level
Management skills  I can manage all functions properly within an company. I
manage all tasks such as decision making, time
management, delegation etc.
 For example: I manage all functions of company such as
planning, organizing, coordinating, directing and
controlling (Kapferer, 2012).
Leadership skills  This skills help me in maintaining good relations with
employees. Properly management of skills prove
efficiencies of leadership abilities.
 For example: I solved conflicts within groups my
solving their issues in a effective way.
Interpersonal skills  I interact and communicate with employees.
 For example: I had taken a job interview in which I
interact with others peoples.
Communication
skills
 I like to communicate with different people and getting
new knowledge and ideas. My skills are good but
sometimes feel hesitate.
 For example: I communicate with my employees in
regular basis and ask issues if any while working.
Hence, regarding a proper managerial skills. I am working on myself so that activities
done by me in a proper time.
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2.2 Analysed personal leadership SWOT analysis
Leaders are responsible to manage all operations and activities of an company in a proper
manner. They should have skills such as problem solving, good communication, fast taking of
decisions etc. For analysing my own SWOT for analysing my abilities:
Strengths Weaknesses
I am good while communicating with others. I
can mange company work in a effective way.
I am having a nature of short tempered which
reflect my weakness and I want to control my
angerness so that I can be a successful leader.
Sometimes I get hesitate while dealing with
strangers.
Opportunities Threats
Adopting a new program of training and
learning lifelong skills which help in higher
position within a company.
Behaviour of workers effect on managers
performance. Manager working in a reputed
organisation are having a lot of workload and
sometimes they cant able to manage work
properly.
2.3 Objectives and targets to develop own potential
For overcoming with all weakness and potential development for getting opportunities. I
want to learn important skills. By making our own targets, aims and objectives for facing issues
and life challenges (Larson and Gray, 2013).
Objectives Conflict management: Their should be skills within managers for solving conflicts among
employees. For developing these skills within ourself they have to control themselves and
calmly handle a situation by giving them solutions. Time management: Managers and leaders should develop skills of time management as
they should manage proper timing. For that they have to develop punctuality on time and
manage all activities on a limited span of time.
 Feedbacks: Giving and receiving of feedbacks help in analysing ourself with that we can
find out problems and solve them for own potential development.
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TASK 3
3.1 Motivate and lead a team to meet objectives or goals
I will motivate my team members by enhancing their skills and capabilities. If I cant able
to increase their payments. Some of points are discussed below how I will motivate staff
members are as follows:
 I will make a goal plan and communicate with team members. Measure a plan from time
to time basis.
 I will help workers to achieve their daily goals so that they can improve their
performance (Vestbo and et. al., 2013).
 I will appraise in front of all employees who give their best on regular basis.
 Recognise system of workers for efforts and performance.
 Motivate workers for innovate or creative idea will increase self confidence.
3.2 Justify managerial decisions are in support of achieving goals and objectives
Hilton Hotel manger have to develop plans and strategies for increasing workers overall
profitability and productivity. They have to regulate and control all activities of business which
are carried out by their team members (Monczka and et. al., 2015). Its success not only depend
on right resources and strategies. They play a very main role while delivering quality
performance. So, managers decisions are directly impact on companies goals and profits.
Recommendations and areas of improvements of Hilton Hotel are explained below: Feedback: Manager of organisation help in motivating workers for participating in
decision making. Healthy environment: Its management responsibility to develop healthy workplace for
increasing workers productivity. Enhancing services: Managers help in developing strategies and plans for enhancing
services.
 Quality of product and services: It help in building a positive image of brand within a
marketplace.
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TASK 4
Covered in PPT
CONCLUSION
From above report, it is concluded that manager development is very necessary for
company to improve satisfaction level of customers. They able to manage, control, directing and
evaluating employees performance for meeting companies objectives and goals. Hilton hotel
manager able to develop plans and strategies for increasing workers profitability and
productivity. They need to regulate and control entire enterprise which carry out by all members
of team.
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REFERENCES
Books and Journals
Amsterdam, E.A., and et. al., 2014. 2014 AHA/ACC guideline for the management of patients
with non–ST-elevation acute coronary syndromes: a report of the American College of
Cardiology/American Heart Association Task Force on Practice Guidelines. Journal of
the American College of Cardiology. 64(24). pp.e139-e228.
Brigham, E. F. and Houston, J. F., 2012. Fundamentals of financial management. Cengage
Learning.
Hill, C. W., Jones, G. R. and Schilling, M. A., 2014. Strategic management: theory: an integrated
approach. Cengage Learning.
Hitt, M. A., Ireland, R. D. and Hoskisson, R. E., 2012. Strategic management cases:
competitiveness and globalization. Cengage Learning.
Jacobs, F. R., Chase, R. B. and Lummus, R. R., 2014. Operations and supply chain management
(pp. 533-535). New York, NY: McGraw-Hill/Irwin.
January, C.T., and et. al., 2014. 2014 AHA/ACC/HRS guideline for the management of patients
with atrial fibrillation: a report of the American College of Cardiology/American Heart
Association Task Force on Practice Guidelines and the Heart Rhythm Society. Journal
of the American College of Cardiology. 64(21). pp.e1-e76.
Kamien, M. I. and Schwartz, N. L., 2012. Dynamic optimization: the calculus of variations and
optimal control in economics and management. Courier Corporation.
Kapferer, J. N., 2012. The new strategic brand management: Advanced insights and strategic
thinking. Kogan page publishers.
Larson, E.W. and Gray, C., 2013. Project management: The managerial process with MS
project. McGraw-Hill.
Monczka, R. M. and et. al., 2015. Purchasing and supply chain management. Cengage Learning.
Tedeschi, J.T. ed., 2013. Impression management theory and social psychological research.
Academic Press.
Vestbo, J., and et. al., 2013. Global strategy for the diagnosis, management, and prevention of
chronic obstructive pulmonary disease: GOLD executive summary. American journal of
respiratory and critical care medicine. 187(4). pp.347-365.
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