Reviewing Managerial Potential and Career Development in Hospitality

Desklib provides past papers and solved assignments for students. This report analyzes management styles and leadership in UK hotels.

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Table of Contents
Introduction:..........................................................................................................................................3
LO1 Understand principles and practices of management behaviour...................................................4
1.1 Compare different management styles.......................................................................................4
1.2 Discuss leadership characteristics................................................................................................5
1.3 Evaluate communication processes in selected businesses.........................................................6
1.4 Analyse organisational culture and change in selected businesses.......................................8
LO2. Be able to review own potential as a prospective manager........................................................10
2.1 Assess own management skills performance............................................................................10
2.2 Analyse personal strengths, weaknesses, opportunities and threats........................................11
2.3 Set and prioritise objectives and targets to develop own potential..........................................13
LO3. Be able to show managerial skills within a business and services context..................................14
3.1 Lead and motivate a team to achieve an agreed goal or objective............................................14
3.2 Justify managerial decisions made to support achievement of agreed goal or objective and
recommendations for improvements..............................................................................................15
LO4. Be able to create a career development plan for employment within a business and services
context................................................................................................................................................16
4.1 Explain how own managerial and personal skills will support career development..................16
4.2 Review career and personal development needs, current performance and future needs to
produce development plan.............................................................................................................17
Conclusion:..........................................................................................................................................18
References:..........................................................................................................................................19
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Introduction
Managers are an important part of any business organisation and play a very critical
role in the success of the organisation. They are responsible for planning and
managing various different activities within an organisation. In addition to this,
managers exercise control on various activities and helps the organisation in
carrying out business operations in effective manner. The following report is based
on the various skills and competencies required to become an effective manager and
the elements that are required for developing a manager within an organisation. For
the same purpose, we have considered two important organisations from the travel
and tourism industry of UK i.e. Hilton Hotel and Marriott Hotel. In the assignment, we
have compared the styles of management as well as the styles of leadership and
their characteristics that are practised by both these organisations.
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LO1 Understand principles and practices of management behaviour
Introduction:
Being a junior consultant at PKF Hotel experts, the following report has been
prepared by me in order to compare the styles of management as well as the
leadership characteristics in the two leading organisations from tourism industry i.e.
Hilton Hotel and Marriott Hotel.
1.1 Compare different management styles
For the success of any business organisation, the role of the managers is very
critical as they are the one who manages the various resources as well as the
various activities within the organisation (Weske, 2012). The style adopted by the
managers in order to control and manage the activities of the organisation is referred
to as management style and is dependent on the situation of the organisation. The
management styles used by the managers of Hilton Hotel and Marriott Hotel are
explained below:
Hilton Hotel: The managers at Hilton Hotel use the authoritative style of
management i.e. autocratic in order to manage and control the activities within the
organisation. The various major decisions of the Hotel are taken by the managers of
the hotel and therefore Hilton Hotel does not include their staff and employees in the
process of decision making. All the decisions made by the management are based
on the views as well as opinion of Hilton Managers. The main advantage of this style
of management for the organisation is that decisions can be made quickly and more
effectively as less people are involved. However, it creates dissatisfaction among
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employees as they are not allowed to participate in decision making and hence their
productivity gets affected (Hilton, 2018).
Marriott Hotel: The management style adopted by the Marriott Hotel is participative
or consultative style of management. This style of management creates a positive
work environment and the decisions are being taken in order to ensure the success
and growth of the organisation as well as the employees. The managers at Marriott
encourages and motivates the employees by asking for their feedback which makes
them feel important and valued (Marriott, 2018). Hence the degree of loyalty among
the employees as well as their productivity increases.
1.2 Discuss leadership characteristics
The term leadership characteristics refer to the various characteristics and the
qualities possessed by the leaders of the organisation. Being a part of the travel and
tourism industry, the leaders in both the organisations i.e. Hilton Hotel and Marriott
Hotel needs to pursue are the interpersonal skills, communication skills, customer
service skills etc. In addition to this, the leaders in both organisations needs to be
open-minded, respectful towards others and should have belief in the reward system
(Money Zine, 2016). The interpersonal skills of the leaders in both the organisations
help them to gain the trust and respect of the staff members which ultimately helps in
the achievement of the goals and objectives of the organisation. Further, effective
interpersonal skills help the leaders of the hotel to resolve conflicts and maintain
peaceful environment at workplace which increases employee productivity. The
leaders at the Hilton and Marriott Hotel are required to adopt various styles of
leadership in accordance with their situations and organisational needs. The various
leadership styles are autocratic, democratic and laissez faire. The autocratic style of
leadership is adopted by the leaders at Hilton Hotel in order to make quick and fast
decisions (Hilton, 2018). On the other hand, the leaders at Marriott hotel gives
preference to participative leadership in which employees are involved in decision
making and are encouraged to perform better (Marriott, 2018). During times, the
leaders at Hilton Hotel and Marriott hotel are required to adopt laissez faire
leadership and to give the power and rights of decisions to their employees. Besides
this, the leaders at these organisations have effective communication skills as well
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as team building skills which helps them to achieve the goals and objectives of the
organisation in more effective manner.
1.3 Evaluate communication processes in selected businesses
Communication may be referred to as the process through which the information and
messages are transferred from one person to another person within the organisation.
Communication is one of the major factors affecting the growth and success of the
organisation. This is because effective communication in the organisation enables
the effective flow of information as well as instructions from the top management to
the various employees and this increase the employee productivity as they are
aware of their roles and responsibilities (Wood, 2015). Different ways of
communication are used by the Hilton Hotel and Marriott Hotel in order to transfer
their messages and information. The way of communication depends on the needs
and requirements of the Hotel and based on that the hotel uses various types of
ways of communication such as verbal, non-verbal, written communication etc. Both
vertical communication as well as horizontal communication is used by Hilton and
Marriott hotels. In the vertical communication, the information flows in the
hierarchical manner i.e. both from top to down and from down to top direction. This is
the way of communication adopted by the organisation to transfer information
between superiors and subordinates. This is being used so as to have control on the
decision making process as well as flow of information within the organisation. On
the other hand, in order to communicate with the employees and peers on the same
level, both the organisations make use of the horizontal communication. This type of
communication is used by Hilton Hotel and Marriott Hotel so as to improve
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coordination and transfer of information between the staff members so as to
enhance their productivity. For example: Communication between marketing
manager and HR manager at Hilton is horizontal communication whereas the
communication between Food and Beverage manager and employee is vertical
communication (Hilton, 2018).
Hilton Communication Process: Hilton Hotel makes use of both the horizontal and
vertical communication. For communicating and controlling activities between
departments or between employees of same level, the organisation uses horizontal
communication whereas the vertical communication is used by the hotel where the
strategies and objectives are discussed between superiors and their subordinates
(Hilton, 2018). For example: communication between sales manager and employee
to discuss sales target.
Marriott Communication Process: similar to Hilton, Marriott also makes use of
both the vertical and horizontal communication. Horizontal communication is used by
Marriott in order to communicate between managers of same level or employees of
same level. On the other hand, the communication between supervisor and
subordinate is vertical communication (Marriott, 2018).
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1.4 Analyse organisational culture and change in selected businesses
The organisation culture is made of the attitudes, beliefs, behaviour as well as
customs of the employees within an organisation and plays a major role in the
achievement of goals and objectives of the organisation. The success of the
organisation depends very much on the culture of the organisation. The organisation
culture comprises of the various principles, practices, policies and beliefs that are
practised within an organisation. The behaviour of the employees of the organisation
is influenced by the culture of the organisation (Holten, et. al., 2015). The
organisational culture followed by Hilton is pragmatic culture whereas the culture of
the Marriott Hotel is baseball team culture. The pragmatic culture of the Hilton Hotel
makes it emphasise more on its external clients and business parties as the main
objective of the pragmatic culture is the customer satisfaction. Therefore, Hilton
Hotel puts hard efforts in order to provide enhanced customer satisfaction to their
clients as well as always consider their needs on priority whereas the baseball team
culture practised in the Marriott Hotel emphasise on the employees of the
organisation and consider them their most important assets for business. Therefore,
the employees and their needs are considered on priority basis in Marriott Hotel.
This increases the productivity of the employees as they feel satisfied and happy
with their job (Evans, et. al., 2012). This further leads to the effective achievement of
goals and objectives as satisfied and motivated employees performs better.
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Another important factor that needs to be considered by the hotel organisations is
the need for the organisational change in the increased competitive environment and
increased globalisation (Carter, 2012). Being a part of the travel and tourism
industry, both Hilton Hotel and Marriott hotel are bound to make changes in their
processes, operations, services, products etc. so as to remain competitive and meet
the changing needs of the business environment. The increased competition has
made it compulsory for the hotel organisations to implement changes in their
operations so as to remain existent in the competitive environment. Therefore, this
makes the Hilton Hotel and Marriott Hotel to always look for innovation in their
products and services and make changes in their operations with the help of the
latest technology. In order to achieve this, Hilton Hotel and Marriott Hotel provides
effective training to their employees in order to provide them knowledge and to
enhance their skills so that they can keep up with the changes taking place in the
organisation.
Conclusion:
The above report has clearly focussed on the various types of communication
processes followed by Hilton hotel and Marriott hotel and the type of the
organisational culture followed by both the organisations.
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LO2. Be able to review own potential as a prospective manager
Introduction:
The following report has been prepared by me in order to analyse my personal and
managerial skills so as to become the prospective manager of the Clayton Crown
Hotel, London.
2.1 Assess own management skills performance
In order to become the manager of the Clayton Crown Hotel, the following are the
managerial skills that need to be possessed by me:
Communication skills: The role of the communication is very critical in the success
and growth of both the organisation as well as the employees working for it.
Communication enables the Hotel to carry out its business operations in a more
effective manner. In order to become the manager of the hotel, effective
communication skills will be required on my part so that I can share my opinions as
well as information effectively with my staff members and subordinates. Effective
communication skill will also enable me to interact with the customers in a more
effective manner.
Motivation Skills: Being a manager of the leading hotel organisation, I need to
possess motivational skills as the manager needs to motivate their employees in the
organisation to perform better and achieve organisational goals in effective manner
(Courtney, et. al., 2013). Being at the top position in my organisation, I must
encourage and motivate my employees by showing concern towards them and
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giving them respect and recognition. This will increase the productivity of the
employees as well as the profitability of the organisation.
Decision Making Skills: A manager needs to make fast and quick decisions and
that too effectively so as to implement various business strategies (Courtney, et. al.,
2013). Therefore, in order to become a prospective manager at Clayton, I must have
the knowledge as well as skills to carry out my business operations in effective
manner. The knowledge and skills will help me in analysing the situation and in
making effective decisions accordingly.
2.2 Analyse personal strengths, weaknesses, opportunities and threats
Following are the strengths, weaknesses possessed by me and future opportunities
and threats:
Strengths:
My biggest strength is my nature which compels me to help everyone around me
during times of need. My helping nature helps me as a manager as it enables me to
gain the support and respect of my employees and motivate them. In addition to this,
my strong communication skills enables me to share ideas, information and make
strong bonds with my employees very effectively. Besides this, I am also good at
making decisions, have effective technical skills and leadership skills which I have
gained from my training at various hotels as a part of my qualification course.
Weaknesses:
My biggest weakness is my impatient nature and my anger. I lose control easily and
my short temper sometimes makes it difficult for me to achieve my goals effectively.
In addition to this, lack of experience in the hospitality industry is my major
weakness. In order to become a good manager in hospitality industry, it is very
important to have a good experience. Other than this, I also lack in some skills such
as time management skills, conflict resolution skills which are important for a
manager of a leading hotel.
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Opportunities: The demand as well as the growth of travel and tourism industry in
increasing day by day and due to increased competition in this sector, there are
ample opportunities for the skilled resources. Having a qualification in the hotel
management course and experience of 4 years, there are numerous opportunities of
growth for me by working in reputed hotels of UK. In addition to this, in future I am
planning to get enrolled in language courses that will provide be better opportunities
for growth and development in the hotel industry.
Threats: The biggest threat while working for the hotel industry is the huge work
hours that are required and low pay scale. The hotel industry needs an employee to
work on rotational shifts which hampers the personal life and commitments (Graves,
2013). In addition to this, the limited positions in the hotel organisations as well as
the changing customer preferences and changing styles also pose threat for my
career.
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