This report provides a comprehensive analysis of leadership and management within the hospitality industry. It begins by appraising classical management theories, including scientific management, bureaucracy, and administrative theory, and their application within the sector. The report then explores the role of different leadership styles, such as autocratic, democratic, and laissez-faire, and their impact on organizational performance. It further examines management and leadership styles, and the influence of both internal and external factors, such as technological, social, and political factors, on management approaches. The report also discusses current and future management skills, including both hard and soft skills, required for success in the hospitality industry, and concludes with an overview of change management systems and their comparison across different service industries, providing a detailed look at the Marriott case study.
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