Management and Operations Report: Leadership and Decision Making

This report comprehensively examines management and operations, focusing on the roles and characteristics of managers and leaders within an organizational context, using Halewood, UK as a case study. It explores the differences between managers and leaders, detailing their communication strategies and strategic approaches. The report delves into various leadership theories, including situational, systems, and contingency leadership, assessing their advantages and disadvantages. It analyzes key approaches to management and operations, such as Total Quality Management (TQM) and Lean Manufacturing, highlighting their importance in enhancing customer service, promoting technological advancements, and driving revenue growth. Finally, the report considers how factors within the business environment impact decision-making by managers and leaders, providing a well-rounded perspective on effective management practices. The report is a student contribution on Desklib.

MANAGEMENT AND
OPERATIONS

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
LO1..................................................................................................................................................4
P-1 Examine the roles and characteristics of manger and leader.................................................4
Alteration between manager and leaders.....................................................................................5
LO2..................................................................................................................................................6
P-2 Analyzing the different roles of the leaders and mangers function that are applied in
organisation at the time of situation along with examples...........................................................6
P3Theories and approaches of leadership....................................................................................7
LO3..................................................................................................................................................8
P4 Key approaches of management and operations.....................................................................8
P5 Importance and value of management operations..................................................................9
LO4................................................................................................................................................10
P6 Factors within business environment impacting decision by managers and leaders............10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
The present report is based on the topic management and operation which plays an effective role
in the organisation that is to do all the things properly whether it is activities or managing. The
study will give the information about the role and characteristics of the leaders and manger along
with different of both in the organisation.it will also evaluate about the different types of the
leaders theories that are performed in the organisation. Halewood, UK has been taken as
company for this project, which will enable us to analyze productive diversification within roles
of manager and leader.It will also assist about the examples that are used at the time knowing the
role of the leaders and manager by using different situations. The report will also include
different types of the theories and models that will include systems and contingency leadership.
Later on it will also give the information about the different approaches of operations
management and role of manger and leaders play. In addition to this it will also describe the
importance of operations management. Lastly it will also assist the factors of business

environment that affect the operations that are performed in the organisation at the time of
decision making by managers and leaders.
LO1
P-1 Examine the roles and characteristics of manger and leader
DEFINATION
LEADERS: It is defined as the person who guide and influence the member of the organisation
to achieve the goals and objectives of the business (Sun and et.al., 2018).
MANAGER: It is defines the individuals who are liable for managing all the work in the
organisation.
ROLES LEADERS MANAGER
COMMUNICATION It is the duty of the leaders of
the organisation to influence
the members along with the
guiding the employees and
staff by using the
communication methods so
that they can do their work
accordingly without ant
mistakes.
It is the duty of the manger of
the organisation to
communicate with the
different department along
with the employees in the
proper manner so that they can
do their work effectively
without facing any issues
(Ishii and et.al., 2017).
STRATEGY The role of the leaders is to
make their employees clear
about the strategies that is
made by the manger with
proper assistance so that they
do not face any problems at
the time of implementing the
strategy
Manger of the organisation
plays an important role in the
enterprise as they make all the
strategies which are very
important for the organisation
at the time of giving the better
outcomes.
CHARACTERISTICS

RISK TAKING The leaders of the organisation
keep their full focus on taking
the risks for knowing the new
things
The manager of the
organisation performs that
duty that is regarding keeping
the full focus on minimizing
and controlling the risk that
are faced by the organisation.
INSTRUCTION It is the duty of the leaders
that they have to direct the
employees and the staff of the
organisation by instructing
them about the rules and
regulations they have to
follow at the time of
performing the tasks whether
it is effective or efficiently in
nature.
The mangers of the enterprise
have to give the instruction
along with they have to coach
the staffs and employs
regarding working in proper
manner.
Alteration between manager and leaders
BASIS OF COMPARISON LEADERSHIP MANAGEMENT
MEANING It is the best skill that the
leaders of the organisation
must have which will result in
coming up with the better
outcomes which is important
in the organisation to achieve
growth and profits
It is termed as the process that
is used by the organisation at
the time of coordinating and
organizing the things in the
efficient and effective manner
which also plays an important
role in managing all the
activities in the company.
FORMULATION It has been identifies that
leadership are formulated on
the basis of principles and
guidelines (He, Xu and Wu,
Management are formulated
on the basis of policies and
procedures.

2020)
EMPHASIS Mainly the leaders of the
enterprise are emphasis on
inspiring the people of the
organisation which plays an
important role in performing
the tasks and activities.
The management of the
organisation are emphasis
upon the managing all the
activities that will result in
giving the best outcomes.
LO2
P-2 Analyzing the different roles of the leaders and mangers function that are applied in
organisation at the time of situation along with examples
The functions of the manger and leaders play an important role in giving direction which will
result in fulfillment of the objectives in the organisation the different types of the theories that
are used by the organisation that are:
 Contemporary theories are used by the organisation at the time of facing the situation that
is increase in price of the purchase along with the production (Haddud and Khare, 2018).
The manager of the organisation make different type of the strategies that is to select the
supplier which can give them raw materials at very low cost.
 Classical management theory is used by the manager at the time of making the policies
with can make them productive. The strategies that are made by the mangers are fulfilled
by management and staff by putting their full efforts which will result in improving the
production activities and with this the participative leadership can also be used which will
help the input for both manger and workers in decision making.
 Behavioral theory of management can be used by the mangers by taking into the
consideration that is of skills and abilities of the employees along with this they can also
use the transformational leadership styles in which the leaders of the organisation can
help in communicating the employees regarding the policies in effective way
(Andenmatten, 2019).

P3Theories and approaches of leadership
Leaders and managers have varied theories to structure up work advancement
informatively, where Halewood has been competitively heading on specific focus for stringent
connective targets.
Situational leadership: The situational leadership can be understood as adaptive leadership style,
which further encourages leaders to take up best actions within situations for empowering
changes into employees. Halewood company by taking up situational leadership, further heads
on profound rise for larger functional connective diversity as per primitive actions based on
functional paradigms.
 Advantages: It enables to take up best actions for empowering change among employees,
which further enables company to strengthen up larger chain of working efficiency within
system.
 Disadvantages: It is time taking and also uncertain for company to bring on larger
vision oriented growth as demanded, which may lower efficiency within working
parameters.
Systems leadership: The aspects evolving on systems leadership enables us to further create
systems monitors by leaders in specific format, functionally evolve on for larger competitive
untapped new domains widely. Halewood company, by using systems leadership will be further
able to strengthen up key performance benchmarks widely based on diverse scope for larger
innovation targets.
 Advantages: It enables company to strengthen up key working parameters rise
functionally, for bringing on competent productive targets for diverse systems growth.
 Disadvantages: System leadership may be less impactful to implement new strategies
effectively, as leaders have to take up various decisions based on urgent work needs
which are essential factor (Albergaria and Jabbour, 2020).
Contingency leadership: The role of contingency leadership is to further head on
implementation of best decisions as per working competencies diversely, where Halewood
company will be able to enhance wider competitive engagement. Contingency leadership further

aims to keep up new strengthened innovation on training, creatively bringing best determinants
based on workforce targets.
 Advantages: It further enables company to take up decisions based on contingency within
system, for strengthened up working competencies and rise for larger scale vision
oriented growth factors.
 Disadvantages: It is less impactful to take up new determinants based on leaders working
efficiency, for further scaling up working focus which may hamper practical engagement
goals.
LO3
P4 Key approaches of management and operations
Operations management plays specific role for further strengthening key functional
engagement based on technology outputs and strategic competencies rise productively within
larger run. The key approaches of management and operations on which Halewood company
heads on profound focus, for strengthening innovation within systems and also to further evolve
on dynamic business goals for consumers expansion are as follows:
 Total quality management: The TQM is management approach that seeks to head on
profound rise within establishing long term success by providing unparallel growth
actively and generate constant innovation actively. Halewood company by heading on
towards TQM will be able to further strengthen up key business goals diversely, bring
on rapid functional engagement for strengthening larger revenue goals. Importance of
TQM further opens up varied productive scope for strengthened long term competent
aspects actively, heading on towards best quality factors dynamically. It aims to also
bring on structured rise on profit levels advancing functional competitive scale growth
domains, vision oriented goals for strengthened up scope within longer time periods. Lean Manufacturing: The lean manufacturing is one of the best management approach
that seeks functional rise for heading on towards strategic functional scale operatives. It
focuses on cost effective usage of technology and strategic working innovation, which
needs to be trained among management for longer term competent productive targets.
Halewood will be able to further strengthen up key performance goals profoundly, by

bringing on vision oriented operatives effectively and strengthen determinants correlated.
Lean manufacturing further opens up new quest rise professionally, scales up work
determinants dynamically and also opens up keen working domains within longer time
periods
Leaders have role to further bring on best approaches within manufacturing working paradigms
in shape, monitor training sessions and ideally also structurally invest on best technology factors
(Khan, 2020).
P5 Importance and value of management operations
The importance and value of management operations can be understood as widely crucial
for strengthening overall productive rise functionally, for larger performance growth operatives
actively. Halewood as one of the best company, where implementation of value rise and varied
management operatives aims to be further head on corporate growth goals diversely for longer
time periods. Importance and value can be analysed as follows:
 Customer services enrichment: Usage of management operations enhances scope for
customer services enrichment parameters widely based on larger scale working rise
actively for diverse business goals. Halewood by heading on towards optimistic customer
services enrichment opens up new scope for larger working engagement goals actively.
Furthermore, customer services enrichment opens up new pace for stronger productive
diversity for strengthened scope and best target quest rise profoundly within longer time
periods.
 Competitive technology advancement: Usage and implementation of best competitive
technology advancement is widely crucial within management operations parameters , to
strengthen up specific working engagement diversely. Halewood by heading on towards
management operations by implementing best strategic work competencies will
strengthen up higher goodwill targets and competitively bring on functional rise actively
based on functional expertise.
 Larger revenue profits within longer time periods: Halewood by heading on towards
operations management approaches, will be able to further significantly imperatively
expand consumers base goodwill arenas and large stringent profits within business run.
This aspect holds immense importance for further leveraging higher functional

profitability goals competitively and also bring on technical strength for best working
operatives actively. Furthermore, analysis of best approaches is done by strengthening
efficacy paradigms innovatively, bring on rise within larger professional and commercial
targets and evolve on competencies dynamically.
Value of management operations holds further scope to enhance collective diversity within
business operatives dynamically, expand functional role for larger specific scale functional
expansion strategically. Halewood managers and leaders have been investing on management
of operations, to bring on competitive rise functionally within longer time period (Choi, Guo
and Luo,2020).
LO4
P6 Factors within business environment impacting decision by managers and leaders
There are various factors within business environment that create impact on decisions by
managers and leaders among company, where there is further functional scope for strengthened
productive engagement goals innovatively. Halewood has been further heading on towards
factors, where consistency within business environment is evolved on by managers and leaders
actively for diverse scope rise actively.
 Internal factors such as demands to change managerial roles and strengthened working
operatives are widely crucial, where managers and leaders specifically focus to invest on
new business operations strategically. There is further also aspects of motivation which is
interlinked on commercial growth paradigms innovatively, on which wider scale
competent scope has to be evolved on actively (Fisher, Olivares and Staats, 2020).
Operations management approaches also further leverages motivation among employees,
for learning new functional arenas on which Halewood has best operative innovation
goals structured imperatively for larger working time periods.
 External factors such as changes in prices structures of technology further enhances scope
for strengthening key business domains, on which further technical focus evolves on
widely based on functional expertise targets actively. New changes on business and
external range of innovation to be focused on further also holds specific role, for bringing
on decisions enlargement within managers and leaders role for timely decisions.

Furthermore, analysis on best approach implementation holds functional role for keeping
up quest parameters active within longer time frame goals.
CONCLUSION
By summing up the above report it has been concluded about the role and characteristics of the
leader and manger along with examples of the function that are applied in different situation
faced by organisation. With the assistance of the above report it has also explained the situational
and contingency leadership and different types of the approaches that are used by the
organisation. Lastly it has also given the information about the impact that is faced by the
organisation at the time of making the decisions by leaders and mangers.

REFERENCES
Books and journals
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Wirtschaftsinformatik, 56(2), pp.332-344.
Choi, T. M., Guo, S. and Luo, S., 2020. When blockchain meets social-media: Will the result
benefit social media analytics for supply chain operations
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pp.170-178.
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Khan, F., 2020. Safety and integrity management of operations in harsh environments.
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