Leadership and Management for Service Industries: Case Study Report

This report comprehensively examines leadership and management principles within the service industry, focusing on the context of a restaurant chain named Hazev. It begins by defining management and leadership, highlighting the importance of influence and motivation. The report then delves into classical management theories such as bureaucracy, scientific management, and administrative theory, explaining their application within the service industry. Different leadership styles including autocratic, democratic, and coaching styles are explored, along with the roles leaders play in strategy development, employee training, and performance monitoring. The report reviews management and leadership styles and investigates the internal and external factors influencing management, such as political, economic, social, and technological factors. The report also analyzes the strengths, weaknesses, opportunities, and threats (SWOT) affecting the service industry, and concludes by summarizing the key findings and their implications for effective management and leadership.

Leadership and
Management for
Service Industries

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Different classical management theories in context of service industry...........................1
P2.Different leadership style and role of leadership in context of service industries............2
P3. Review the management and leadership styles................................................................3
TASK2.............................................................................................................................................3
P4. Investigate the internal and external factors that influence management style ...............3
TASK 3............................................................................................................................................5
TASK 4............................................................................................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Management is define as the tool which managing the group , controlling the group and
set the goal of the organization. In this leadership is define as motivate and and influence other
for perform which help in organizational success. This is considered as the power of influence
and inspiration which separate leaders from manager. In this , London has a closed partnership
with three chain called Havez , Haz and Tas. In this report there is different type of leadership
style and classical management theory explained in context of service industry. Different internal
and external factors which influence service industry. Describing different service organization
change management system and implementing change.
TASK 1
P1 Different classical management theories in context of service industry
Management theories and leadership are define as the tool which help in achieving the
goals of the organization and manage task or group performance in the organization. Classical
theory is define as the theory which belief that workforce have only physical and economic
needs. Different classical management theories is explain below: Bureaucracy: In this theory of management considered as the systematic formations of
any organization. This theory help Hazev to design to confirm or make sure effectiveness
and the efficiency of of economic. This theory is considered as the ideal model of
management and this bring an organization power structure into focus. This theory has
two important essential the first is converting the structure of the organization into
hierarchy(Mark and Weber 2012) The second important element of the theory is the
organization and the member should governed by defined legal decision making rules.
This theory considered hierarchy authority structure and rules and regulations. Scientific management: This scientific management theory play and effective role in
improving the capability and efficiency of each individual in the organization. This
theory more work on the increasing the production with the use of effective technology.
The more Hazev give financial incentive to the employee its boosting the productivity
of the organization and motivate employee to perform well in the organization.
 Administrative theory: This theory is a type of classical management theory in which its
focuses on way to manage things in a systematic manner. The systematic way of doing
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work include defined task , courses and structure of the organization. This theory can be
is implemented in Hazev for focus on the overall function and improve performance of
the organization. Then main function of this theory is to planing , coordinating ,
controlling and organizing (Kristandy S. J. and Aldianto 2015)
P2.Different leadership style and role of leadership in context of service industries
Leadership define as the tool which work effectively in improving the performance of an
employee and motivate them to perform well in the organization. In there are different types of
leadership styles which is explained below: Autocratic leadership style: This style of leadership is define as in which all the power or
all the authority to the leader or manager. If Hazev use this style then all the authority
should be in the hand of manager. In this style leader take all the decision without
consulting to the staff. Democratic leadership style: This style considered as the the more participative style in
the organization in which all the decision are take by consulting with the employee or the
staff member. If Hazev use this style its well in the service industries. In organization the
best part is to before taking the decision communication should be active from upward to
downward. This theory also known as the participative theory. Coaching leadership style: In this style leaders are more likely as teacher. In this theory
leader guide its employee to perform well in the organization. This theory is known as
supervising the team member. This style considered as the modern style which help in
boosting employees motivation , increasing their performance skills and motivate al the
team member.
Role of the leaders:
Leader of the organization play many different role in the organization. Job of the leaders
is to done the task by using available resources to them(Mishra G. P 2018) 2015)....... .. In this
there is several role play by the leaders which is explain below:
 Develop the strategy for team which help in achieving the goal for the organization.
 Leader provider training to employee at the time of need.
 Leader communicate its clear instruction to their team member.
 Listen to team member problem and work on them.
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 Control and monitor team members performance and manage the flow of day to day
operations(Kanji, G., 2012).
 Work on report or create report to update the organization on the basis of team
performance.
P3. Review the management and leadership styles
For every organization it is very important to use different leadership style and
management theories which help in achieving the goal and objective of the organization. For
Hazev in term of classical management theory scientific theory considered as best strategy
which is explain below:
Scientific theory can be the best theory for Hazev which more focus on the technology.
This theory include the technology with this the tasks for selected worker. More use of
technology give the better for this industry. This devolve the contemporary labour systems and
its workings.(Ushakova and et . al., 2014).
For leadership style democratic style considered as the best style in service industry . In
this before taking any decision leader discuss with its employee which help in know the
different point of view.(Kalra and Pant 2013). This work effectively for Hazev because
employee also has the good knowledge about the market which help in taking effective decision.
This theory known as the participative theory in which involvement of employee and leader is
included.
TASK2
P4. Investigate the internal and external factors that influence management style
In this there are many factors which affect management styles and the structure of the
service industry. Different internal and external factors discussed below:
Eternal factors that affect management style:
This are the factors which is affect organization from the outer side. There is many
different external factor that affect management style such as political , economical , situational ,
technological. This factors are discussed below: Political factors: This political factors give great impact on service industry like
restaurant. In this Hazev restaurant should take care of health time to time according to
rules and regulations. They should need to check the cleanliness in the restaurant and all
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the laws regarding Hazev need to take care of the quality of the food and ingredient
which is used at the time of preparation. Government established some laws for the
business industry like safety or right of employee and environmental rules and
regulations . Economical factors: In this the fiscal policy can affect the business. This affect the
Hazev restaurant in which when government impose the taxes on the customer items
then the restaurant will also increase and enhance the rate of the food. When the changes
is happen in the economic then the many factors affect of service industry. Changes in
economic can have a bad impact on the Havez. When the growth of economy is slow and
stable can be threat for the industry. Social factors: in the factor of social , now people are more educated and the considered
healthy food or they are food conscious. Now days people are more focused and aware
about the food product. In this Hazev need to put positive impact in the mind of
customer regarding there restaurant. This restaurant need to build the trust of employee
with providing them healthy food.(Gupta and et . al., 2016). Technological factors: In Hazev need to use different technology to create awareness
in the mind of customer about there restaurant. In this case television advertisement can
be more costly, so Hazev should develop there website and upload all the details about
there food and restaurant. Started providing food delivery to the Clint at there doorstep.
Internal factors which affect service industry :
Internal factors are the factor which affect this industries internally. in this there is
SWOT analysis which affect internal factors which is explain below: Strengths: This is work effectively in providing quality based product in best suitable
price. This can be the strengthen in which consist pricing structures like offering a lower
priced menu. This can be strengths when Hazev offering the special promotion this
promotions like buy one get one before 2.00 pm. Weakness : What can be the weakness. In restaurant most of the thing depend on the staff
which can create the weakness. In this Hazev should train the staff that how to treat the
customer because if they don't treat well to the employee it work as the weakness of
Havez. The item which mention in the menu if it is not available in the restaurant its work
as the weakness for this industry(Ciobanu and Luches 2018)
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 Opportunities: In this find out the in which this industry can earn more profit. Havez can
provide its customer different kind of food and beverages which is work as the
opportunity to them. Take the advantage of trend related to eating. Offering delivery
services and meet the need the customer work as the another opportunity for this
industry(Bouranta and et .al., 2017).
 Threat: locating the restaurant at the same place where new restaurant established this
can be the threat for this industry. There is the threat of consisting potential rising price of
certain profit.
TASK 3
COVERED IN PPT
TASK 4
COVERED IN PPT
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CONCLUSION
From the above mention report it has been concluded that in this there is different
classical management theory. In this different leadership style is used autocratic and democratic
which help in improve the performance of employee. In this for service industry leader should
have different skill which help in achieving the goal of the service industry.
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REFERENCES
Books and Journals
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Ciobanu, C. and Luches, D., 2018. The influence of the complexity of wellness services upon
different aspects of the management of wellness tourism organizations in
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Gupta and et . al., 2016. Lean services: a systematic review. International Journal of
Productivity and Performance Management.65(8). pp.1025-1056.
Kalra, N. and Pant, A., 2013. TQM-A Management Philosophy in Indian Automobile Industry
(NCR). International Journal of Management (IJM). 4(6). pp.12-20.
Kanji, G., 2012. Total quality management: proceedings of the first world congress. Springer
Science & Business Media.
Kristandy, S. J. and Aldianto, L., 2015. Factors that Influence Student's Decision in Starting-up
Service Franchise Business in Bandung. Procedia-Social and Behavioral Sciences.169
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Mark, S. M. and Weber, R.J., 2012. Traditional Leadership Development in Nontraditional
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Mishra, G. P., Mishra, K.L. and Mishra, R., 2018. Leadership, Organizational Effectiveness and
Entrepreneurship in Small and Medium Enterprises-A Study in Indian Context. Academy
of Entrepreneurship Journal. 24(2). pp.1-12.
Ushakova and et . al., 2014. Small and medium businesses informatization managment: Main
trends of development in Russia. Mediterranean Journal of Social Sciences.5(24). p.165.
Ushakova and et . al., 2014. Small and medium businesses informatization managment: Main
trends of development in Russia. Mediterranean Journal of Social Sciences.5(24).p.165.
Wiryono and et . al., 2015. Risk mapping on dynamics creative industry: case study at Bandung
city, Indonesia. Procedia-Social and Behavioral Sciences, 169, pp.125-130.
Zumitzavan, V. and Michie, J., 2015. Personal knowledge management, leadership styles, and
organisational performance: A case study of the healthcare industry in Thailand.
Springer.
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