Current Management and Leadership Skills Comparison with Organizations

This report provides a comprehensive overview of current management and leadership skills, differentiating between 'hard' and 'soft' skills crucial for the service sector. It delves into future skill requirements, emphasizing the need for adaptability in the face of technological advancements like AI and the importance of diverse team management. The report contrasts change management systems and leadership approaches across various service industries, such as hospitality and banking, highlighting the need for transformational and transactional leadership styles depending on the context. It concludes by stressing the ongoing evolution of leadership skills to meet the dynamic challenges of the service industry, supported by references to academic research on the subject.

CURRENT MANAGEMENT
AND LEADERSHIP SKILLS
AND COMPARISON WITH
OTHER ORGANISATIONS

TABLE OF CONTENT
 Current management and leadership skills and comparison
with other organisations
 INTRODUCTION
 Current Management and Leadership ‘Hard’ and ‘Soft’
Skills
 Future management and leadership skills required by
service sector and how they can achieve these skills
 Comparison and Contrasting different service industry
organisations change management systems and leadership
in implementing change
 CONCLUSION
 REFERENCES

INTRODUCTION
Management and Leadership skills are skill which is
required to manage the organisation and lead the
organisation. These skills are required to be in line with
nature and type of the organisation.

CURRENT MANAGEMENT AND LEADERSHIP ‘HARD’
AND ‘SOFT’ SKILLS
Hard skills are skills which are concrete and does not get changed
frequently that employee brings before joining and organisation.
these skills are those which are learned at school and during training
and are able to add clear value to process of business organisation.
 College degree in Hospitality management
 Proficiency in IT
 Language fluencies and knowledge of different languages
 Other certifications related to Hospitality Industry or which is used
in hospitality industry ant job related certification.

CONT..
Soft Skills are skills and abilities which are part of personality of
individual and which individual have learned from experience.
These are interpersonal skills, communication skills, empathy
etc.
 Problem Solving Skills
 Ability to work in teams
 Strong communication skills
 Time Management skills

CONT..
Leaders and managers need to have hard skills firstly so that they can
get hired and later this is important for them to understand the
working of hospitality organisation and work for it if they have
professional education for the same.
Leaders are also requires to guide and managers are required to direct
other working for them and this is only possible if they have
complete knowledge about the working of hospitality.
These are important as service sector and the business scenario is
getting more and more unpredictable and managers and leaders
need to deal with problems on daily basis being faced by customers
and the business itself.
Interpersonal skills are important so that leaders and mangers can

FUTURE MANAGEMENT AND LEADERSHIP SKILLS
REQUIRED BY SERVICE SECTOR
Ever changing organisations and their needs and challenges require
that managers are ready in advance so that they can deal with all
the challenges they might face in future.
Technical Management Skills
Organisations are becoming more and more technology oriented
and service sectors are no exemption. Increasing use of AI and
Machine Learning requires that managers are ready for
technology adaptation. Managers are required to be aware of
technological utility so that they can help their subordinates.

CONT..
Soft Skills
Just as technical skills are important for managers soft skills are also
important so that they can assess hires in future. These skills are listening,
efficient communication, positive attitude, accepting and feedback and time
management skills.
Diverse Team Management Skills
Currently diverse and inter departmental teams are working together and in
future this will become more complex and more complex team structure and
team members from various departments need that managers have excellent
team management skills.

CONT..
Transparency
Digital world and technological processing of the tasks have
facilitated clearer and more transparent communication and flow of
information.
Result based work practices
Work practices in service organisation are getting more and more
result oriented and only practices which are important to achieve
results are carried out.
Leaders can acquire these skills by training and
experience.

SERVICE INDUSTRY ORGANISATIONS CHANGE
MANAGEMENT SYSTEMS AND LEADERSHIP
Services are of various types and on the basis of their type
and nature they are divided. These industries have
organisations operating under this. Marriott is an
organisation which is operating under hospitality
industry. These services are hospitality, health,
Entertainment, Travel and Tourism, Banking and Finance
etc.
Change management and its process in different in all the
type of service industries and their leadership and
management skills requirements are also different.

CONT..
 Hospitality industry changes as per the changing life style and
accommodation requirements of customers. Banking industry
changes are based on facilitating banking services for the
customers and giving more transparent services concerned with
their money and finance. Health industry changes are based on
the improvement in context of health services. Presently,
technology is being used in health sector just as they are being
used in any other sector and changes are based on improvement
of health sector.

CONT..
 Leadership in implementing changes is based on the type of leader
and industry and various other factors associated with leadership.
Major changes taking place in organisations requires that leadership
is transformational leadership so that leader can enable leader to
influence and prepare members to adopt change. This also requires
leaders that they are possessing skills for change management.
Changes taking places slowly and on the scheduled basis requires
that leadership is transactional so that leader can focus on routine
activities and align them with changes occurring in the organisations.