Analysis of Management and Leadership Skills in the Service Industry

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LEARNING AND
MANAGEMENT SKILLS

MANAGEMENT AND LEADERSHIP
SKILLS
• Management skills are those skills used by the
manager of an organization for management of
activities.
• Leadership skills are those skills through which
the leader motivates the employees for
achievement of the objective of the organization
(Antonakis and Day, 2017).
• These skills are together used in the service
industry through which the organizations are able
to satisfy their customers through providing high
quality services.

HARD SKILLS
Hard skills refer to those skills which are acquired by an
individual through certain education or training
programs.
These skills are the specialized skills which are gained to
improve the proficiency of certain tasks ((Yahaya and
Ebrahim, 2016).
The hard skills that are required to be inherited by the
employees of Hazev, Haz and Tas are:
• Educational qualification
• Computer Skills
• Digital technology Skills
• Restaurant Experience

SOFT SKILLS
Soft skills are those skills which are inherited by
individuals as their interpersonal skills.
These skills provide support to the hard skills of the
individual.
Soft skills that are required to be inherited by the
employees of Hazev, Haz and Tas are:
• Communication Skills
• Time Management
• Flexibility
• Customer Service Skills

IMPACT OF DIGITAL TECHNOLOGY
• Digital technology has positively impacted the
service sector organizations (Dexter et al., 2016).
• Through providing an ease in the procedures of
providing services, it has led in the increase of
the productivity of Hazev, Haz and Tas.
• Using different measures of digital technology,
the firms are able to manage and control their
operations efficiently.

FUTURE OF MANAGEMENT AND
LEADERSHIP SKILLS
• Management skills and leadership skills have
enabled the service sector industry in obtaining
growth at a higher pace.
• With the rise in the use of digital technology, the
management and leadership skills have been
working at a higher pace (Fiaz et al., 2017).
• Various innovative approaches are being
identified to increase the satisfaction of
customers.
• Through the numerous training programs,
different skills and abilities have been developed
through which maximum efficiency has been
ensured.

ACHIEVING MANAGEMENT AND LEADERSHIP SKILLS
• Training Programs
• Situational Awareness
• Delegation of Authority

CONCLUSION
Hereby it can be concluded that soft skills and hard
skills are essential in the application of
management and leadership styles. Through
various development programs, these skills can be
inherited by the employees of service sector
organizations for gaining higher customer
satisfaction.