Analysis of Leadership and Operation Management at Starbucks: Report

This report provides an in-depth analysis of leadership and operation management at Starbucks. It begins by differentiating between the roles and characteristics of leaders and managers, examining their responsibilities and qualities. The report then explores how leaders and managers function in various situations, such as interpersonal conflicts, budget cuts, and employee requests. It applies leadership theories, including situational, systems, and contingency approaches. Furthermore, the report delves into key approaches to operation management, like Six Sigma, total quality management, and lean production, and their significance in achieving organizational objectives. Finally, it assesses the impact of the business environment on operations management and decision-making processes within Starbucks, offering a comprehensive overview of the company's management strategies.

Management &Operation

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Role and characteristic of manager and leaders...............................................................1
TASK 2............................................................................................................................................3
2.1 Role of leaders and function of manager in different situations......................................3
2.2 Theories and models of leadership...................................................................................4
2.3 Key approaches to operation management.......................................................................5
2.4 Importance and Value of Operations Management for accomplishing objectives...........6
2.5 Assessing the factors within business environment impacting operations management and
decision making by leaders and managers.............................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Management is direction of company whether it is non-for profit business or government
body. It involves functions of fixed the approach of company and coordinating efforts of its
workers to achieve its goals. On other hand, operation is activity and active process of discharge
of function(Lobo and Curtice eds., 2014).The management of operations to company is the field
obsessed with controlling procedure of manufacture and recreating business function. This study
is based on Starbucks. It is coffee company and coffee house chain. This report will define and
compare different roles and characteristic of leaders and managers of company. It will examine
role of leaders and function of manager in different situations. It will apply different theories and
models of situational leadership, systems and contingency approaches. Furthermore, report will
explain key approaches to operation management and role of manager as well as leaders in it. It
will assess factors within business environment that impacts upon operations management.
TASK 1
1.1 Role and characteristic of manager and leaders
Leaders: A person who is responsible for to lead subordinate and influence them to
accomplish particular objectives is known as leaders. They are giving guidance and instruction
for completing task effectively. Leaders are required at all level of company that action as
representative of firm(Jyoti and Bhau, 2015). Leaders are growing their team members
personally and changes factor. Leaders have many qualities like open minded, ability to inspire,
positive attitude and clear vision of team work in the organization. They have many
characteristics such as delegate, passionate, creativity and innovative for effective team work in
Starbucks.
Manager: A person who is responsible for planning and controlling of entire
organization is called as manager. They are accountable for organizing, directing, coordinating
and controlling. Managers are also required at all department of company. Managers are refining
systems, structures and procedures. They are making judgement and focus on process of
Starbucks. Administrators have many qualities such as committed to work, confidence,
impressive decision making and more discipline for their work in organization(Jiang, 2014).
Managers have various characteristic such as effective communicators, higher knowledge,
impressive time management and delegation for their work in the organization.
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Role and characteristic of leaders and manager:
Basis Leader Managers
Vision Leaders are made vision in the
Starbucks.
As opposed, managers are
created goals of company.
Objective Care of leaders is team
objective and member's
satisfaction.
As compared to, interest of
manager is objectives of
Starbucks.
Fundamental rights There are no rights of leaders.
They are representative or
temporary.
Beside that, managers has
many rights because of it
status. Also, they are more
stable in the workplace.
Risk taking Leaders are taken risk in
company.
As compare to, managers are
take risk in organization.
Relationship They are building relationships
in the Starbucks.
As opposed to, managers are
building system and process in
company.
Conflicts resolution Leaders are dealing with
conflicts in the team work.
As compared to, managers are
avoiding conflicts in the
workplace.
Team building skills They have behaved be humble
to team members. Leader are
leading by example.
Besides that, manager have
expected excellence in their
work. As opposed to, manager
are setting the illustration(Qu,
Janssen and Shi, 2015)
Responsibility They have no well defined
responsibility.
Besides that, manager is
responsible for self behaviour
and execution.
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Leadership skills Leader have ability to inspire
for their followers.
As compared to, managers
have higher experience
working professional
atmosphere.
Work division Leaders must have creative
and innovative in their work.
Beside that, managers must
have delegated to their project
of company.
Qualities They must have passionate and
honest for their activity in
organization(.Goulden and
Spence, 2015)
Comparably, they must have
confidence in their capabilities
and decisions of Starbucks.
Similarities of leader and manager: both of them are result oriented and fulfil the
expectation of employers by giving a fair and justice chance to the employees of organization.
Also, they both follow the same leadership style to attain objectives with maximizing the
available resources and cost effectiveness. In addition, they both form the building blocks of
company by solving issues, problems and challenges at both personal and organizational levels.
TASK 2
2.1 Role of leaders and function of manager in different situations
Starbucks faces many situations in the workplace such as interpersonal conflicts, budget
cuts, employees request, value members are leaved company, technology changes etc. For
solving these situations, leaders play various role and manager adopt many functions in the
workplace.
Valued members leave: It is the most difficult situations that face by manager of
organization (Freeland. 2012). Employees turnover is always problematic for managers. So that,
they are adopted planning and controlling functions for solving this situation. By this way,
skilled workers are never leaved the company. In this context, leaders are played role in terms of
giving guidance to team members in the workplace(Varela and Gatlin-Watts, 2014). So that,
workers do not leaved company.
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Interpersonal conflicts: Working in team lead conflicts between team members. In this
context, leaders solve this situation at personal level. But manager handle the situation in
different way by consulting with involved people. Hence, Manager follow the direction approach
by commanding and leader solve it by communicating with team member.
Budget cuts: It is also very complex problem which is faced by manage of Starbucks. If
the company is forecasted particular budget and leadership team of organization has cut their
budget in half. There are plenty of ways to cut division's budget without changing its core
function. For solving this situation, manager make sure that decrease waste and ratio in division.
In this situation, leaders play role in relation to long term thinking, comparing and contrasting
ideas and information(Varela and Gatlin-Watts, 2014).
Employee request: There are many requests that are happened by employees such as
enhancing pay, time off, adjustments of duties etc. These problems faced by managers and
adopting planning function for solution. It is essential to regard interests of group as entire while
approval time off requests and selecting people for promotions and increases. In this context,
leaders are also determined reasons regarding time off and they are communicating with upper
level as well as managing employees work(Cziraki and et.al., 2014).
Therefore, leaders are played many roles and manager follow different functions for
solving these situations. Leaders make efforts on improving performance and developing
abilities for effective working of their team members. In this context, manager focus on planning
and controlling of process and policies for solving the issues. Through follow all function
appropriately, there is no possibility that any of situation occur in the workplace. The focus of
leaders on employees' execution and their behaviour in the Starbucks. With the help of it,
manager and leader directs on improving execution and achieving objectives and goals of
company.
2.2 Theories and models of leadership
Situational Leadership: It is leadership refers to while leaders and administrators of
Starbucks. Situational leadership models is unchanged, quotable structure for leaders to contest
their attributes with execution requirements of single or team that they are contributing to
influence. This theory is supported on relation between leaders and provide as structure to
evaluate every condition based on execution interpret(Lobo and Curtice, eds., 2014)These
leaders provide their people precisely they need. They offer guidance, protective and self-
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direction. They also give accurate focusing and support to assist their team members succeed.
Leaders know to acquire capable, self dependent subscriber those present faster results for
organization. This approach promotes leaders to take stock of their team members measure
various variances in the Starbucks.
System Leadership: This leadership allows leaders to make situation where people at all
level can work profitably to their potential in the Starbucks. Leaders utilise different values about
human attitude to make theories of good leadership, strategy of Starbucks, designing of system
and societal procedures. This theory give with techniques that aid to anticipate behaviour of
person in their company(Jyoti and Bhau, 2015). It also assists to build impressive system that
drive productive behaviour and lead to more effectual realisation of the aim of company.
Contingency Leadership: This approach present that leader's affectivity is uncertain
with their leadership style matches to conditions. This theory is obsessed with the following such
as leaders is impressive while their style of leadership fits with the conditions. Conditions is
determined by many elements in this theory such as relation between leaders and team members,
structure of task, power of positional in the workplace. These elements joint to kind the
conditions that leader's style is impressive and ineffective(Jiang, 2014). Project is successful
while all these elements are matched with style of leaders. It is essential to retrieve that opposite
can occur as well. If leaders is put into conditions, opposite of their task structure, relation
between members, power level then failure is to ensure. These three elements of contingency
conditions have less of an effect on leaders those are task adjusted and low score of least
preferred scale then leaders those are people directed and high score least preferred scale(LPC).
By utilizing the result from LPC to identify leadership style of people, analysing their preferred
relation of leaders and members, structure of project and power of position. This theory helps in
achieving the goals in terms of success of project by Starbucks(Jyoti and Bhau, 2015).
Therefore, leaders adopt all these approaches for solving all the situations in the
Starbucks. With the help of it, they are easily completing working and achieving the objectives
of company.
2.3 Key approaches to operation management
Operation management:
Operation management is the field of administration obsessed with making and
controlling procedure of manufacture and recreating functions of company in the production of
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product and services. It includes duties of ensuring that function of firm are efficient in relation
to utilize some resource as required and impressive in relation to meet needs of consumers. It is
obsessed with controlling whole manufacturing system that is procedure that transferring inputs
into outputs.
Key approaches to operation management:
Manager of Starbucks follow different approaches to manage operations such as six
Sigma, total quality management, lean production etc. These approaches helps to impressive
management of various operations of company.
Six Sigma Approach: Six sigma is the quality programs that improve experience of
customers, lower costs and build better leaders. It means assess of quality that tries for near
perfection. It is activity based strategy for improving process(Varela and Gatlin-Watts, 2014). It
is method that aim at improving procedure and enhancing customers satisfactions. This approach
behind this theory is to decrease variance in procedures. In this theory, there is particular
DMAIC model utilize by company. This model stand for define, measure, analysis, improve and
control. Six sigma approach is an intrinsic part of lean process of six sigma. It can be utilized as
improving process of quality. This is used by Starbucks for improving process of products and
services.
Total quality management: This theory is depicted to long term by satisfaction of
consumers. All members of company that involving in improving procedures, goods, services
and culture of workplace. There are many principles such as customer focused, total employee
improvement, process-focused, integrated system, systematic approach, improvement continuous
and communication. This theory comprise company wide efforts to install and create enduring
climate where workers are endlessly improved their capabilities to give demand of goods and
services that consumer identify specific value. With the help of it, manager of Starbucks
improving their quality of product and services by employee engagement, determine customers
needs and their satisfaction(Varela and Gatlin-Watts, 2014). By this, company and its employees
easily achieving their goals. Through this approach, company and workers managing the
operations of the business effectively. With the help of it, company sharing ideas and data with
employees for improving quality and standards of their product and services as well as effective
operation management in the workplace. This approach is used by Starbucks for improving
quality of products.
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Lean manufacture approach: Lean production is organized approach for waste
minimization within producing system without loss productiveness that can reason difficulties.
Lean also take into account waste made by overburden. It is the theory to administration that
direction on cutting out waste whilst insuring quality. This approach to manage functions about
simple things, better things and improving workers in constant procedure of improvement and
avoiding waste. Company needs to focus on different aspects such as time based management,
cell production, quality improvement and management.
Therefore, these approaches helps in improving quality and managing operation as well
as achieving objectives of Starbucks. This also assists in increasing productivity of product and
services of Starbucks in worldwide. So that, leader and manager adopt these theories for
managing the operations and improving performance of the company.
2.4 Importance and Value of Operations Management for accomplishing objectives
The operations management serves the objectives of a business in a very efficient way.
Starbucks can use it to achieve its actual value with its proper management. Starbucks can direct
its managerial actions and services in such a manner that it utilizes the existing resources and raw
materials in an optimum way to achieve the good value of goods and services, which will
directly minimize the costs involved in the production and will maximize the value or quality of
outputs.
If the output or the good and services are valued or appreciated by the users or consumers
of the company then the Starbucks has achieved the business objective in one of its many ways.
Thus the main concept of Starbucks lies into the quality production of its goods and services that
ultimately satisfies its consumers. If operations are managed properly then it can also bring upon
substantial amount of profits to the businesses (Holweg and et.al., 2018).
If Starbucks manufactures a product that has neither low cost nor of good quality then the
target markets will not be interested in consuming them, thus the main objective of operations
management is adding value to the organizational actions. The input resource involved in the
Starbucks operations includes raw materials, information, human resources, technology, etc.
which brings profit generation as the output. The production involved in the goods and services
should also be done in a timely manner so that there is no delay in reaching of goods and
services to its retailers which in turn also enhances the trust and loyalty of the company towards
its retailers.
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The basic objectives which Starbucks needs to achieve in terms of it operations
management are Quality, Speed, Dependability, Flexibility and Cost.
1. Fast delivery and reducing the lead time
2. Low priced products, high profits or both
3. Good quality of goods and services
4. Dependable and timely delivery for better management
5. Flexibility in the production of new goods or services in case of degradation of value in
the goods and services produced in the first place.
Starbucks requires putting innovation in place for producing new goods and services and
adding value to the organizational actions to satisfy consumers (Lu and et.al., 2018). Operations
management also includes the processing equipment should be examined before use and raw
materials should be of good quality in order to yield better outputs. Also, the Starbucks should be
involved with ensuring proper safety and care of their workers who are involved in the
production of goods and services. The policies by government related to the safety of the
workers should also be followed by the company.
2.5 Assessing the factors within business environment impacting operations management and
decision making by leaders and managers
The different external factors that Starbucks should adopt while managing operations of
the company are:
The company along with managing its operations should follow ethical practices in terms
of production of quality goods and services. Thereby maintaining the values, ethics and
sustainability in the company to win over the trust and loyalty of consumers and providing
satisfaction to the consumers by following ethical standards in the production of the company.
The edge over its competitors can be gained by running a sustainable business which will
generate profits nit in short run but in the long term as well. This means that manager and
leader's decision is impacted as proper strategies needs to be formulated for attaining competitive
advantage.
The corporate social responsibility is the main aspect that Starbucks management and
leaders should include in its decision making process (Pilkington and Meredith, 2018). The
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relationship between the operation of management and the leadership style adopted in Starbucks
will highly impact the corporate social responsibility of it.
The managers and leaders are responsible for making such policies and standards that can
affect their social responsibility towards the society. These policies of Starbucks can be related to
the protection of the environment while production of its goods and services, satisfaction of the
consumers or better quality of goods and services at the low or affordable prices.
The leaders of the Starbucks have the responsibility to properly and clearly communicate
the strategies formulated to the workers in order to ensure the adherence of their work done in
accordance with the corporate social responsibility. The tasks should be allocated after providing
the actual training which should involve the understanding of social responsibility towards the
interests of the society.
The application of these standards and strategies so formulated by the leaders and
managers depends on how well the employees have understood the concept of corporate social
responsibility and are dedicated in performing their duties well (Maylor and et.al., 2018). This is
turns calls for the total quality check which should be ensured by their leaders and managers.
The other factor is Corruption. The managers should ensure that there should not be any
levels of corruption practiced in the Starbucks. No favors should be made to particular staff
members or no biasness should be practiced by leaders.
Leaders and managers in Starbucks should be very serious in listening complains or
appeals of the junior staff in order to build trust among the employees and enhancing the better
communication levels in the entire levels of organization.
The management of the Starbucks should also take a periodic review of their strategies,
policies and standards formulated to ensure that the company is moving in the right path by
producing goods and services of high quality with affordable prices following ethical practices
along with the adoption of corporate social responsibility towards the society.
CONCLUSION
Hereby it can be concluded that operations and management are both crucial aspect for
Starbucks in accomplishing business objectives in the best manner possible. It can be analysed
that leaders and managers have significant role and responsibilities in up scaling operational
activities in firm. The theories of leadership are undertaken which shows clarity regarding the
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particular approach has to be followed by leaders so that Starbucks may achieve its goals quite
effectually. Moreover, it can be assessed that due to complex and uncertain business
environment, managers and leaders are entitled to take well-structured decisions for benefiting
business.
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