Report on Leadership and Management Practices within Uber's Business

This report provides an in-depth analysis of leadership and management practices within Uber. It begins by defining the distinct roles and characteristics of leaders and managers, highlighting their functions in the context of Uber's business model. The report then examines the application of leadership and management theories, such as situation leadership, system leadership, and contingency leadership, and their impact on Uber's operational strategies. Furthermore, it explores various approaches to operations administration, defining the roles of leaders and managers in this context. The report also investigates how Uber's management team addresses challenges like price fluctuations and operational efficiency. Overall, the report offers valuable insights into how Uber leverages effective leadership and management to achieve its business objectives and maintain a competitive edge in the market.

Management and
Operations
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TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................4
PART 1 MANAGEMENT........................................................................................................4
P1 Define different roles and characteristics of leader and manager in reference of Uber.........4
P2 Determine the role of leader and function of a manager applied in different condition........6
P3 Explain various theories that impose direct effect on management operation of Uber..........7
PART 2 OPERATIONS..................................................................................................................9
P4 Main approaches related to operation administration and also define role of leader as well
as manager...................................................................................................................................9
P5 Significance of operations administration that helps in achieving objectives.......................9
P6 Analyse element in which business atmosphere impose direct impact on operation
administration and taking decision..............................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11
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INTRODUCTION
Every company needed that there must be an appropriate leader and manager that results in
success or growth of the organisation. The leader focus on motivating its team so that the
member of team can finish their work in proper way while manager duty is to analyse and make
balance on subordinate of organisation for monitoring individual person in proper manner. This
report will emphasize on role of leader and manager within an organisation so that organisation
can perform work appropriately and can enhance productivity level. The investigator will
provide discussion regarding role of leader as well as manager in Uber. It is American
International Company that provides vehicle for food delivery, free transportation and many
more. The researcher emphasized on how leader and manager of Uber make sure that individual
person perform work within organisation in proper way. And the second part is related to how
different style of leadership and theory of management is applied to organisations that help in
make sure the smooth operation of organisation in future time period (Ayman and Lauritsen,
2018).
PART 1 MANAGEMENT
P1 Define different roles and characteristics of leader and manager in reference of Uber
Background of company
Uber is American International Company that provides vehicle for food delivery, free
transportation and many more. Their main purpose is to provide unique services to its user for
achieving competitive advantage over rivalries at marketplace.
A leader is a person who performs different work in a proper manner in order to complete
different task by subordinate for accomplishing goal in timely manner. The primary purpose of
leader is to motivate or influence it subordinate to make sure that productivity must be
influenced in future period of time. The primary purpose of company is to offer guidance to
subordinate of organisation that helps in achieving goal and enhanced productivity.
A manager is considered as a person who handles different things in organisation and
makes different strategy that is beneficial for organisation in order to achieve objective. Manager
should improve plan as per requirement of employees to perform work in a timely manner.
Manager within an organisation manage work and monitor performance of subordinate during
particular phase of time period.
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Role of leader
Vision setting the primary role of leader is to set vision for subordinate that must be
achieving it in timely manner.
Decision-maker The other role which is played by duty is to take appropriate decisions
according to situation that is occur at market place so that advantages can be achieved by both
company and employees in timely manner.
Role of manager
Allocation of resources it is determined as the main role of manager that is it organisation
focuses on increasing profit margin and enhance performance level during particular phase of
time period. The higher authority emphasis on keeping right people at right place that assists in
appropriate use resources and cost.
Monitoring the other role is to check performance of subordinate that help in improving
strategy in proper manner. The management team of organisation focuses on analysing
performance levels that help in increasing productivity of organisation (Busygin, Konoplev and
Zegzhda, 2018).
Characteristic of leader
Effective communication it is important to have appropriate communications that help in
giving instructions to subordinate in proper manner. In assistance of this, it is also used in
making a proper connection with subordinate that help in motivating them to perform work in
proper manner.
Self control it is significant for subordinate to possess capability to distinguish among
right and wrong. It is considered as a self control that helps an individual person to encourage
staffs in respect of goal.
Characteristic of manager
Time management the basic characteristics of management is managing time that help in
conducting different activity in proper way.
Delegation: it is analysed as that manager delegate its authority to its subordinate
according to competency and skill. It assists organisation to perform different work in proper
way.
Difference between leader and manager
Dimensions Leader Manager
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Definition A leader is a person who
performs different work in a
proper manner in order to
complete different task by
subordinate for accomplishing
goal in timely manner
A manager is considered as a
person who handles different
things in organisation and
makes different strategy that is
beneficial for organisation in
order to achieve objective.
Vision setting The leader set vision for
subordinates which must be
linked with objective of
company.
Managers focus on
communicate vision to leaders
for motivate subordinates in
proper way.
Delegation Leaders instruct subordinate to
perform functions in
appropriate manner.
.
The manager focuses on
delegating responsibility to
employees to execute functions
in better way.
P2 Determine the role of leader and function of a manager applied in different condition
There are various roles and function of leader as well as manager is given below:
Planning in respect of Uber, the important function of manager is to make a plan that help
in achieving goal in timely manner. The primary purpose is to use plan that helps in enhance
sales of company in future time period. A leader of Uber will communicate this plan to
subordinate of organisation and tries to influence them for accomplishing goal of organisation.
Organising For organising the primary purpose of manager of chosen organisation is to
organise different resources that are needed for achieving goal of organisation like financial
resources, human resources as well as machine and many more. The leader adopts these
resources that help employees for achieving goal (CAO and JIA, 2018).
Directing the manager provide direction to subordinate of organisation while leader
focuses on communicating direction to subordinate of Uber for perform work in more
appropriate manner.
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Staffing The management focuses on recruiting staff member in order to achieve
favourable outcome in future time period. In reference of chosen organisation, the manager allot
task to perform different work in proper manner.
Controlling in reference of chosen organisation, the function of manager is how tactics
will be performed within company and leader focuses on making strategy that must be prepared
by manager. In Uber, both manager as well as leader performs work in appropriate way so that
organisation focuses on accomplishing goal.
In given time, the organisation confronted different challenges like price that is increases
or enhanced day by day. In these kind of challenging situation, it is necessary for both of them to
perform work in appropriate way so that organisation can achieve success by overcoming from
these kind of challenges there are various theory of management is applied by management team
of Uber for overcoming challenges. The contemporary theory is adopted by manager of chosen
company to popup with challenges that has been raised. Due to enhance cost of buying raw
material and production, it is the duty of management team to buy raw material from supplier at
lower cost. The leader emphasize on motivating subordinate of organisation to use innovative
technology for production process that help in reducing price of production. The company
adopted this theory for performing their business activity. The another theory that is used by
Uber is Classical Management Theory where management team of organisation making
appropriate policy in order to increase productivity in future time period. In addition to this
according to contingency management Theory there are various strategies which are changed
due to changeable condition at marketplace. If the management team feel their tactics is not
suitable for prevailed market conditions then those tactics must be improved (Echevarria,
Patterson and Krouse, 2017).
P3 Explain various theories that impose direct effect on management operation of Uber.
Situation leadership can consider as a leadership skill that is depend upon skill and
competency of member of team. In this kind of leadership style, the leader provides direction to
whole team member for completing tasks in proper way. In respect chosen organisation, the
leader uses various leadership style according situation and condition. The management team of
Uber focuses on fact that same kind of leadership quality is not enough for achieving goal of
organisation. Their main purpose is to reduce production price to increase revenue of company
during the period of time. In reference of selected organisation, the manager deal with every
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condition in appropriate manner. There is a conflict between subordinate is the main challenges
that is faced by organisation which must be resolved it in proper way. Therefore, there are
various issues that are faced by organisation that must be resolved in proper way.
The strength of approach is that it helps manager as well as leader to improve decision
for providing innovative product and taking decisions for administration of organisation.
The weakness of this approach is it is not determined as a proper research for long
process such as improvement in new product (Ghiani and Pisano, 2018).
Under system leadership Theory that is implemented by organisation, the working of
subordinate will control in such a manner in order to complete work according to requirement of
organisation. The management of objective is main functions of organisation to provide value to
its subordinate that help in increasing productivity in future period of time. In context of Uber,
the leader appropriately communicate different situation that is useful in motivating subordinates
in various condition of company. For example, bringing changes in respect of appropriate
management operation, the company focuses on appropriate enhancement for operational
function of organisation. This is also determined as chaos theories that signifies they focus or
emphasize on management that must be prevail at market place according to changes which is
raised within company.
The strength of this approach is experience by organisation by improving innovative
product and confronting various situation is that they can be able to achieve goal in successful
manage. It also assists in conducting different operation in proper manner.
The weakness is connected to a similar situation that needed huge time.
Contingency leadership It signifies the appropriate success of company and also
signifies the way in which it is necessary to organise appropriate resources of organisation and
take decision accordingly. In context to Uber, there are different leader who focuses on task and
relationship. Herein, the leader of organisation is capable to adopt contingency theory that
provides support to them in improvement of goods at marketplace. The leader provides guidance
to subordinate that imposes direct effect on growth and success of organisation.
The strength of this kind of approach is to improve the new product during particular
phase of time period (Granlund and Lukka, 2017).
The weakness of this approach is that it is not proper for continuous change in condition
like critical administration.
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PART 2 OPERATIONS
P4 Main approaches related to operation administration and also define role of leader as well as
manager.
Operation administration is to be known for the projects which are organised by a company
consecutively to achieve their main objective in a very fortunate way. In an administration there
are so many operations which are accomplished according to their objective and aim. In
reference of Uber, they focus on all the process including so many main operational functions
and from them some mains are mentioned are as follow:
Transformation of raw material into finished goods – According to all the functions,
companies used to provide innovative services according to necessity and the demands of buyers.
All the operations are necessary to convert raw materials into finished good. The main inputs are
staff members participation, assets and so on in these phenomena the actions of head and the
executive is just like that they will plan all strategies and they also used to instruct and inspire
their staff members so that all the staff members perform work easily in good manner.
Furthermore, the actions of manager and leader it is just that they could make sure that providing
good quality services are being prepared. In this, the leader can used to do other kind of task like
they take a test drive of car to satisfy them (McAdam, Miller and McSorley, 2019).
Logistics and inventory management –according to it all the process of relevant
companies, organisations becomes capable to preserve their records in a suitable way so that it
can help them to distribute their goods according to insist of customers and the policies running
in the market. So, the main inputs are suitable for logistic and inventory management system are
staff members concentration on complete products and so on. In all these, the primal aim of
leader and manager is just they will make a certain guarantee about appropriate accessibility of
their services in sequence of requirements as well as they will also inspire their staff members to
perform work in appropriate manner and successfully. Furthermore the executive could make
sure the buyer's requirement should be fulfilled correctly in timely manner or not. According to
circumstances of all this process, the leader and administration also used to do so many kinds of
work just like they used to manage all personal contacts which includes high-ranking managers
of other locations to certify them about their collection according to their requirements.
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Furthermore, there are so many functions performed by which are mainly to be assumed by
Uber, through which some are mentioned below:
Lean production-by acquiring lean production the Uber become great enough to decrease the
misuse of manufacturing process without affecting the worth of facility provided by company.
Role of manager- In this, main action of the manager is just like they used to enlarge
strategy and procedure which can be used to decrease all misuse and they will also build up new
processes through which we can reuse their waste material (Manikandan, Kaushik and Yang,
2017).
Role of leader-in this approach it is a responsibility of leader to make sure that all terms
should be organised in very efficient way and they provide training and guidance to all staff
members so- that they can diminish waste.
Total quality management in this, management of company should be capable to provide
training to staff members so that they executive work in very impressive way ant build up brand
image in front of customer at marketplace.
Role of manager- it the main motive of manager to relate working staff and provide
effective trainings for growth so that they can work effectively.
Role of the leader- in this, the leader of company used to sure about staff members that
they will engage them in proper manner so that the superiority become improved so that they
will achieve their main objective and profitability.
Just in time - with this relevant condition, Uber becomes capable to remove misuse which
is linked with time occupation and storage space as well. The main objective of leader and
executive is that they will concentrate on necessity what they want, when they want and goods at
market place.
Role of the leader- the leader will make sure that all performance should be organised in
very successful way so that all selected workers will complete their work in proper and
flourishing way (Rahmani and Amjady, 2019).
P5 Significance of operations administration that helps in achieving objectives.
Operational administration is considered as performance which is used for performing
different functions in an appropriate manner. The administration of company focuses on
achieving objective which will be helpful in conducting different task in proper way. All these
things also help company to carry out their process in very successful manner so that they
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achieve their main objective and purpose in pre-decided period of time. In reference of Uber,
there are so many functions through which they can signify all value of operation administration
function which can be mentioned below:
Fulfil customers demand -this operation is supposed to be vital or relevant for company
because it is the way through which they will become capable to convey superior facility in the
prospective market according to need of customers. This function involves innovative kind of
facilities to its user for accomplish all requirements of buyers in proper manner with high
demanding, market prices, sales concern and earnings. In these circumstances, the management
and leadership focus on fulfilling need of its user in order to satisfy them (Lokeshgupta and
Sivasubramani, 2019).
Maintain the product quality-the function is necessary for Uber because it is the way
through which they will become capable to know buyers necessity then they will provide
innovative facility to its user in order to satisfy them. It is also precious because it will help them
in fulfilling need of its user and it will also help them to keep their customers which help them
out to grow up their earnings and market values.
Minimise operational cost- it is to be considered as an important function of operational
administration so that it confronts the capability of company's production procedure which is
used to reduce the overload resources in procedure and it will also show way employees that they
should concentrate on their efforts and superiority.
Therefore, it has been assess that the administration of company focuses on achieving
objective which will be helpful in conducting different task in proper way. All these things also
help company to carry out their process in very successful manner so that they achieve their main
objective and purpose in pre-decided period of time.
P6 Analyse element in which business atmosphere impose direct impact on operation
administration and taking decision
Within business organisation, there are various factor of external atmosphere that impose
positive effect on the operation of organisation. There are various external environmental
elements in context of Uber that is given below:
Corporate social responsibility: it is considered as a function that is adopted by
company for society and environmental development. In present time, it is important for
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organisation to use CSR activity as per profit ratio that assist in improvement of society. While
organising CSR activity, the leader as well as manager is very important in conducting plan and
they make sure that execution or implementation of activity will done in best possible manner. In
context of Uber, the leader is accountable for taking decisions that is connected to CSR. They
organise various activities related to CSR like donate finance for improvement of rural areas that
is located near premises, build hospital and many more. It helps in increasing goodwill and also
assists in using innovative strategy and attract stakeholder (Herdman, Yang and Arthur, 2017).
Business ethics: it is considered as a condition in which execution of appropriate
practices related to business that helps in continuous improvement of organisation. Business
ethics is followed by business organisation in order to resolve ethical issue that is faced by
company during particular phase of time period. In context of Uber, the manager takes decision
that is connected to policy according to guidelines which is given or mentioned in business
ethics.
Stakeholder: these are determined as those people who focus on operation of
organisation and impose direct effect on practices of company. In organisation there is various
stakeholders like government, association, customer and so on. The leader focus is on taking
decisions which will be completely based on viewpoint of employees that help in satisfying it
subordinate and feel valued that is helpful for success and growth of company.
Therefore, it has been analysed that there are different kind of external environmental
factor which impose direct impact on success and growth of company. The company must
consider these factors for taking appropriate decision during particular phase of time period
(Kauppila and Tempelaar, 2016).
CONCLUSION
On given report, it is assessing that every company needed that there must be an
appropriate leader and manager that results in success or growth of the organisation. The leader
focus on motivating its team so that the member of team can finish their work in proper way
while manager duty is to analyse and make balance on subordinate of organisation for
monitoring individual person in proper manner. This report will emphasize on role of leader and
manager within an organisation so that organisation can perform work appropriately and can
enhance productivity level. It is related to how different style of leadership and theory of
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management is applied to organisations that help in make sure the smooth operation of
organisation in future time period.
REFERENCES
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organizing cyber-physical system via adaptive topology management methods using blockchain-
like directed acyclic graph. Automatic control and computer sciences, 52(8), pp.1080-1083.
CAO, J., LI, T. and JIA, Z., 2018. Application of BIM Technology in Construction and
Operation of Urban Utility Tunnel. Construction Technology, p.S1.
Echevarria, I.M., Patterson, B.J. and Krouse, A., 2017. Predictors of transformational leadership
of nurse managers. Journal of nursing management, 25(3), pp.167-175.
Ghiani, E. and Pisano, G., 2018. Impact of renewable energy sources and energy storage
technologies on the operation and planning of smart distribution networks. In Operation of
Distributed Energy Resources in Smart Distribution Networks (pp. 25-48). Academic Press.
Granlund, M. and Lukka, K., 2017. Investigating highly established research paradigms:
Reviving contextuality in contingency theory based management accounting research. Critical
Perspectives on Accounting, 45, pp.63-80.
Herdman, A.O., Yang, J. and Arthur, J.B., 2017. How does leader-member exchange disparity
affect teamwork behavior and effectiveness in work groups? The moderating role of leader-
leader exchange. Journal of Management, 43(5), pp.1498-1523.
Kauppila, O.P. and Tempelaar, M.P., 2016. The social‐cognitive underpinnings of employees’
ambidextrous behaviour and the supportive role of group managers’ leadership. Journal of
Management Studies, 53(6), pp.1019-1044.
Lokeshgupta, B. and Sivasubramani, S., 2019. Optimal operation of a residential microgrid with
demand side management. In 2019 IEEE PES Innovative Smart Grid Technologies Europe
(ISGT-Europe) (pp. 1-5). IEEE.
Manikandan, S., Kaushik, S.C. and Yang, R., 2017. Modified pulse operation of thermoelectric
coolers for building cooling applications. Energy Conversion and Management, 140, pp.145-
156.
McAdam, R., Miller, K. and McSorley, C., 2019. Towards a contingency theory perspective of
quality management in enabling strategic alignment. International Journal of Production
Economics, 207, pp.195-209.
Rahmani, S. and Amjady, N., 2019. Optimal operation strategy for multi-carrier energy systems
including various energy converters by multi-objective information gap decision theory and
enhanced directed search domain method. Energy Conversion and Management, 198, p.111804.
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