Analysis of Management, Leadership, and Operations: Uber Case Study

This report provides a comprehensive analysis of management and leadership within the context of Uber's operations. It begins by defining and comparing the roles and characteristics of leaders and managers, followed by an examination of how these roles apply in various situational contexts. The report then delves into the strengths and weaknesses of different approaches to situational analysis within the work environment. It explores situational, system, and contingency leadership models, applying them to Uber's operational challenges and opportunities. The second part of the report focuses on operations management, discussing key approaches and the roles of leaders and managers in achieving business goals. It determines the factors within the business environment that impact decision-making and concludes with an evaluation of the different theories and approaches to leadership within the Uber context. The report emphasizes the importance of adapting leadership styles and operational strategies to effectively navigate challenges and capitalize on opportunities in the dynamic marketplace.

Management and Operations
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Contents
INTRODUCTION...........................................................................................................................3
PART 1:- Management and Leadership..........................................................................................3
Define and compare the different roles, characteristic of a leader and a manager......................3
Identify the examples of how the role of a leader and function of a manager apply in various
situational contexts......................................................................................................................5
Strength and weakness of different approaches in the situation analysis within work
environment or culture.................................................................................................................7
Situational Leadership.................................................................................................................7
Apply different theories and models of approach including situation, system and contingency
leadership.....................................................................................................................................8
Evaluate the different theories and approaches to leadership in different context......................9
PART 2:- Operations.....................................................................................................................10
Discuss about the key approaches to the operations management and role of leader and
manager......................................................................................................................................10
Importance and value of operations management in achieve business goals............................12
Determine the different factors within business environment that impact on the decision-
making by leader or manager....................................................................................................13
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16
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INTRODUCTION
Operations management is a kind of business practices to create or develop high level of
efficiency possible within organization. It is based on the area of management with designing,
controlling and managing the process of production in global marketplace. This report is mainly
focused on the case study related to the UBER, commonly known as Uber and offers vehicles for
hire, food delivery, and package through partnership. Nowadays, Uber is a leading enterprise
which provide the better quality of self-driving facilities. Generally, Uber is estimated to have
over 110 million active users worldwide. This documentation will discuss about the role of a
leader and function of manager in the situational context. This report will discuss the roles,
characteristics of a leader and a manger. Furthermore, analysing theories, models of approach
within system, situational as well as contingency. However, discuss the key approach which
applicable in the operation management, role of leader and manager.
PART 1:- Management and Leadership
Define and compare the different roles, characteristic of a leader and a manager
Manager- it is define the individual person in which organization, who can design,
manage entire business operations and functions. A manager is responsible person who can drive
its goals and objective of Uber enterprise by pre-identified plans (Dekker and et.al., 2021).
To accomplish efficient task, manager have been developed or established the approaches
to implement suitable strategies. The positive aspect of manager is to distribute the various level
and allow them to manage complex tasks across different departments.
Leaders- A leaders are those who can complete their tasks from employed by enterprise.
Being a leader, it can perform the different roles and responsibilities for motivating or inspiring
the workforce through communication, leadership skills. These kind of skills are adopted by
efficient leader to achieve organizational goal and objective.
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Differentiate between Leaders and Managers-
The roles of leader and manager are become consider as interchangeable but it lies into
difference between functions. Different tasks are performed by manager, leader to handle overall
business operations and functions. An efficient leader has been setup the vision, mission of Uber
enterprise and establish a better coordination with staff members.
Basic Manager Leader
Roles In Uber, Managers have performed
the different roles such as setup
business objective.
In Uber, An efficient leaders have
persuade the objectives which
developed by manager.
Manager has been established the
communication with staff members
regarding the policies and
procedures.
Leader has performed the role in
which influence team member to
do work as per standards, policies
and procedures.
The common role of manager is
planning in the Uber business
regarding expansion.
While role of leader is to motivate
or inspire towards works.
Characteristics The characteristics of manager is
their experience in management
aspect to manage, produce events.
A leader has a strong
communication characteristic
which is always supports for
sharing the information or data
regarding business project.
Another characteristics of manager is
time management to deliver the
project within specific deadline.
To be an effective leader, they
have a confident in abilities,
experience and decision-making
abilities.
Additional characteristics such as
manage time activities, patient,
Characteristic of leaders such as
motivators, commitment towards
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responsible, empathy, Reliable and so
on.
work, decision-making power,
caring etc.
Table: 1
Identify the examples of how the role of a leader and function of a manager apply in various
situational contexts.
The role of leader in UBER is different from the function of managers. Usually, an efficient
leader is always helping to make a better decision regarding business development. It is also
motivating or inspiring towards organizational goals. The important decision is being taken after
analysing the current market trends and condition. In UBER, Junior operation manager can go
through the different situations such as fast, slow (Illahi and Mir, 2021). Along with these can
use suitable leadership styles which being applied in Uber enterprise.
In different situations, the role of leader and function of manager have become performed
the effective operations in which increase overall business profitability as well as productivity in
marketplace. In UBER, Junior operation manager can be considered three different situations in
the organization.
Situation-1
The growth and development of Uber is slow due to COVID-19, slow process has completely
changed the current result or output in delays within project. Therefore, it is also reduced the
large amount of profits in marketplace. Sometimes, it is also known as economic recession that
affect on the business performance and efficiency. The changes being made in the internal as
well as external business structure (Kovalchuk, 2021). For Example- UBER company is being
earned a lot of money because of their vehicles services. But nowadays, the business has face the
slow growth which are directly affecting the Uber technologies.
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Situation-2
Before economic recession, development of Uber is moderate and stable position but
stable market does not change a lot. In some situation, it may affect on the Uber as no high
changes that can done in market and quick decision has to be taken. In this way, it is analysing
the market in right manner as such changes arise in the enterprise environment.
Situation-3
At certain point, Uber can rapidly increasingly the demand of service among potential
consumers. it provide the better vehicle rental service so that people can use them. This can
possible due to the advancement of modern technologies such as GPS tracking. It is helping to
track or monitor the location of people (Luo, Olsen and Liu, 2021). In this way, it plays a great
impact on the Uber while rapidly change in the organization and brings more innovation or
trends. The company has been identified the change and also predicating the business
environment easily.
As per analysis, it has been identified the certain changes which being arisen in the inner as
well as outer business environment. Inner changes are related to the current business structure,
process policies, planning and communication at different levels. The junior operation manager
is always focused on the handle the entire business process. Generally, it should consider the
controlling factor which help them to gain more profit share and maintain the position of
enterprise in marketplace.
According to the different situations, it has been examined the changes in external
environment which cannot controlled by Uber technologies. Moreover, it also brings more new
opportunities for business to grow and make efficient plan to avoid risk, threats. Junior operation
manager can be analysed the internal and external business situation, afterwards, it had taken
important decision regarding business growth and development.
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Strength and weakness of different approaches in the situation analysis within work environment
or culture
Each and every approaches are basically used to get accurate result and outcome. it is depending
on the current situation of uber technologies, which being applied to it. Furthermore, analysis the
strength and weakness as they can help to achieve desirable goal.
Situational Leadership
Strength-
 Creative approach that supports for analysing the situation or condition effectively
 Identify the skills and talent of every staff members
 Allocating the proper resources to handle the complex business processes
Weakness-
 A lack of resources in term of evaluation of market place
 Switching from one employee to another
Contingent Leadership-
Strength
 Helps to examine the random issue or problem within organization
 Perform an effective market research to find need or requirement for trends
 Implementing innovative approach through contingent leadership style
Weakness
 A lack of financial resources
 High price or cost in the research & development
 Delay in the obtaining a proper result or outcome.
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Apply different theories and models of approach including situation, system and contingency
leadership
In Uber, Manager can analyse the need and requirement for employees, also motivating towards
organization goal or objective. Manger would be evaluated the change which being arise in the
external environment. Afterwards, Junior operation manager is taking an important decision
regarding business growth and development.
Situational Leadership-
This type of leadership is based on the model which came from idea of managers, Also
organising being able to adopt the different styles. As per situation, the manager of Uber would
arise within business priorities in marketplace (Lurkin, Hambuckers and van Woensel, 2021).
For global demand of Uber services, manager will help for controlling and managing the entire
business operations and functions. Sometimes, it has been identified the necessary factors that
would adopt leadership in different situations. By using situation leadership, junior operation
manger in Uber to provide the direction and ensure that all essential resources.
For example- Due to COVID-19, Uber has face difficult situation regarding limited
revenue generations, lower profitable rates. At that time, junior manager can apply situational
leadership style to make better decision and assist in the growth of business in global
marketplace.
System Leadership-
This type of leadership is explaining the guidance and direction for Uber enterprise by
junior operational manager. By using this leadership, manager can acquire the brief idea that will
change the current business system according to demand in marketplace. in this way, Uber is one
of the technologies based enterprise in which provide various online services for potential
consumers. So as junior operation manager will change the system or update that can support for
increasing the organizational performance and efficiency. This can possible through system
leadership while using at business process transformation.
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When applying system leadership model, Uber seek towards appointing as junior
organization manager to measure long term vision.
Contingency Leadership-
Fiedler’s contingency leadership was created by author in 1960s, this kind of theory is
based on the factor suitable for organization. It is driven idea that applied the best possible action
depends on the external as well as internal factors effects on the business. By using contingency
leadership style, A junior manager of Uber is mainly focused on the different situations arise in
the enterprise (Sumukadas, 2021). in this way, randomly can choose a particular issue and find
the appropriate solutions. This can possible when manager can establish a coordination and
communication with team members, identifying the better solutions. This is the best way to
identify right path in order to achieve desirable goal and objective.
Evaluate the different theories and approaches to leadership in different context
In Uber technologies, A leader can play important role that assets the organization and
identify the desirable current business aspect. An efficient leader is always motivating and
inspiring the staff members to understand business goals. The motivation is being provided them
and fulfil all essential needs along with business objectives.
Behavioural theory- this type of theory is mainly represents the attitude, behaviour of
staff members in the organization. it is very important to identify attitude of employee towards
business works. This will help for identifying the perception of employee and then provide the
better facilities and services.
Transformational theory- it is based on the trait theory which tell about the trust, loyalty
which being increased of staff members. Sometimes, an efficient leader can establish interaction
with team members and maintained a proper relationship between them. This is becoming useful
for uber to get accurate result and obtain the better objective of staff members.
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PART 2:- Operations
Discuss about the key approaches to the operations management and role of leader and manager.
In Uber, a manger and leader have been used the different key approaches that supports for
identifying the better operation management. An operation management is conceptual term that
needs to be improved understanding towards the business tasks. Whenever, it is implementing
the different approaches, helping to find the different operational tasks. That’s why, it can be
implemented suitable approach according to the situation or condition.
Different approaches help in analysing the current situation in the enterprise and also
taking important action accordingly. These are different key approaches to the operations
management explain in detail manner.
Just-in-time (JIT):-
It is based on the method or technique which help for identifying the entire production
process of Uber technologies. Usually, a production process is mainly completed within specific
time intervals and achieve desirable targets. Just in time approach can obtain the result as earlier
way in context of planning (Valinejadshoubi, Moselhi and Bagchi, 2021). Sometimes, it is also
reducing the wastage of resources and them to its potential manner. Just in time approach is one
of the most common technique for Uber technologies because it is adopting the modern
technologies to increase the demand in marketplace.
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TQM (Total Quality Time):-
It is define the total quality management which describes as management approach in
term of long term success through consumer satisfaction. In context of TQM, All team members
are participated into business that will help for improving the business process of Uber
technologies. By using TQM approach, manager can use this approach which helps in planning
for long term success. This results for longer period of time and earning more profit in global
marketplace. Through this way, manger can also maintain the proper quality with better price of
vehicle services which offered by Uber firm.
Lean Production:-
This kind of theory or approach is tell about the method to be used get results or output.
Sometimes, the specific result, output being affected by different factors. It is one of the
important aspect is to get desirable result because it has been rapidly increasingly the demand of
Uber business in marketplace. Additionally, Uber enterprise is basically concerned about the
ecosystem while adopting electrical vehicle for rental services. This will help for reducing the
wastage of unwanted gases (Valinejadshoubi, Moselhi and Bagchi, 2021). Leader and manager
have make staff member aware about the use of essential resources. This method can help to
improve productivity as well as profitability in global marketplace.
Here are determined the significant role of leader and manager as follows:
Role of leader Role of Manager
 The primary role of leader is to
motivate and inspire the staff members
towards organizational goal and
objective.
 In Uber, A leader has to work on
increasing the overall business
profitability rate in global world.
 Role of manager is to hire, recruit the
particular candidate, who have already
skill and knowledge to handle the
business complex situation or condition
effectively.
 Manager has tried to find right person
and place which make an effective
strategies.
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 Usually, an efficient leader in Uber
technologies to find the right path and
show importance of business
performance and efficiency.
 To manage and control all essential
resource with full of skills and
knowledge.
Table: 2
Importance and value of operations management in achieve business goals.
In Uber enterprise, it is greater way to understand the importance and value of operation
management in the organization. Being a manager in Uber technologies that supports for
analysing the significant aspects and generate more values in operation manager to achieve
desirable goal or objective.
Increasing the revenue of enterprise- Generally, an operational management is helping
the Uber enterprise to increase their profit rate. This can possible while implementing innovative
idea in the business to achieve its desirable targets. As per increasing the profit in which requires
to expand the Uber business in different areas such as rental vehicle service, food delivery and
etc. these are capturing the greater market segments and also increases the profit rate. As a result,
it will automatic way to increase the revenue of Uber Company in marketplace.
Rapidly change the trends and demand in marketplace- Every day, it will be changing
the demand of potential consumers and arises the trends in marketplace. So as manager of uber is
concerned about the different trends, always tried to implement within business processes. Uber
Company has to take important steps on the basis of trends so that it will easily launch new
services in front of potential consumers (Valinejadshoubi, Moselhi and Bagchi, 2021). in this
way, large number of populations are attracting towards services and made satisfied. Therefore,
it is helping to retain the staff members within specific time period. It also analysed that market
trends applicable in both consumer and staff members in organization.
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Increasing sales and production- Operation management in Uber is helping to increase sale
and production in context of rental services. Typically, manager of enterprise has been conducted
the research about new technologies and always try to gain more competitive advantage.
As per analysed that manager and leader play important role in the Uber enterprise. It is
also established the relationship of leaders and manager to meet its desirable goal and objective.
Sometimes, an important decision had made by manager or leader to evaluate the current
situation, analysing all essential resources for business achievements. Analysing the importance
of operation management which needs to be proper planning which being implementation of
activities. It brings more accurate results and efficiency of staff members.
Determine the different factors within business environment that impact on the decision-making
by leader or manager.
There are different kind of factors which will directly affect on the operational management and
decision-making of Uber enterprise. Usually, factors are related to achievement of desirable goal
and objective. As per analysis, it has been examined positive as well as negative decision, which
are being taken by manager and leader. Discussed the different factors as follows:
Resources- in Uber technologies, there are lot of essential resources required and work
together. Sometimes, it is related to the uber enterprise such as human resources, raw materials
etc. these kind of resources are usually managed and controlled with proper systematic manner
(Valinejadshoubi, Moselhi and Bagchi, 2021). it is also supports for taking as proper use and
make a right decisions. This will help for Uber to increase the entire business productivity and
performance of each employee but it also affect on their decision-making process.
Financial performance and status- it is an essential factor for Uber enterprise which is
always helping the manager and leader to make a proper strategies. It allows them to select right
path direction towards business growth and development. Sometimes, an important decision are
related to price, cost of service which are delivered by Uber technologies to the potential
consumers. Therefore, it would require for enterprise to do some investment which being
affected by profits and cash flow process.
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Market trends- each and every trends are depending on the current demand of enterprise
and then afterwards, it has been evaluated in global marketplace. Before expansion, Uber
manager is always complete market research and find the specific common needs of consumers.
Afterwards, he was decided to expand the rental vehicle services while adopting modern
technologies to increase overall revenue of Uber enterprise. Basically, latest trends are analysed
in market and helping to evaluate the requirement of potential client. This will help for achieving
the desirable goal and objective.
Stakeholders- in Uber, there are involvement of different stakeholders such as consumers,
suppliers, investors and employees. These plays important role in organization to make a better
investment and get desirable interest and make profits. Within uber technologies, every
stakeholders are doing their different tasks which may acquire more information or data related
the business needs.
Technological Factor- this kind of factor will change the current business performance
because it is mainly implementing suitable innovative idea that attracts more consumers.
Technological change arise in the external environment on every day. A little bit change is to be
adopted by Uber in their services. Therefore, manager and leader are predicting the change of
innovative technologies and make suitable plan in future growth and development.
Technological factor is also impacts on the decision-making process of both manager and leader.
Political and legal Factor- this factors are related to change management in which affect on
the decisions of Uber technologies. In this organization, manager and leaders are taken important
decision while changing its current policies and procedures. It is being imposed on the enterprise
and affect the planning of Uber enterprise. Here, a leader has been predicted the role of future
change and manger can easily fulfill all specific roles by managing and controlling essential
resources.
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How analyse the relationship between management and leadership affect on the business
environment
A relationship between manager and leader depends upon the on the performance of team
members and desires. They are taking care of Uber objectives. Leader and manager have
performed their own task, analysis the business environment and make a better decisions.
Usually, a leader has an ability to predict the future trends and how it can useful for Uber
technologies. Another way, manager can take care of all essential resources to handle the
business operations and functions.
The power of manager in Uber enterprise is to decentralize its subordinates where every
tasks allocated in proper manner. Afterwards, it is helping to make important decision regarding
business growth and development.
CONCLUSION
From above discussion, it has concluded that Operations management plays important role
in the organization to handle the business activities. As per analysis, it has been determined the
suitable business practices in order to create or develop high level of efficiency possible within
organization. In this report, it has been analysed the importance of management in context of
designing, controlling and managing the process of production in global marketplace. This
documentation has been discussed the role of a leader and function of manager in the situational
context. As per discussion, analysing the roles, characteristics of a leader and a manger.
Furthermore, analysing theories, models of approach within system, situational as well as
contingency. Discuss the key approach which applicable in the operation management, role of
leader and manager.
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REFERENCES
Book and Journals
Dekker, M.M. and et.al., 2021. A next step in disruption management: Combining operations
research and complexity science. Public Transport. pp.1-22.
Illahi, U. and Mir, M.S., 2021. Maintaining efficient logistics and supply chain management
operations during and after coronavirus (COVID-19) pandemic: learning from the past
experiences. Environment, Development and Sustainability. pp.1-22.
Kovalchuk, J., 2021. Technologies of the Fourth Industrial Revolution as a Driver of Advancing
in Digital Operations Management. In Digital Strategies in a Global Market (pp. 99-
115). Palgrave Macmillan, Cham.
Luo, N., Olsen, T.L. and Liu, Y., 2021. A Conceptual Framework to Analyze Food Loss and
Waste within Food Supply Chains: An Operations Management
Perspective. Sustainability. 13(2). p.927.
Lurkin, V., Hambuckers, J. and van Woensel, T., 2021. Urban low emissions zones: A
behavioral operations management perspective. Transportation Research Part A: Policy
and Practice. 144. pp.222-240.
Sumukadas, N., 2021. Are you ready for your next product recall crisis? Lessons from operations
and supply chain management. Business Horizons.
Valinejadshoubi, M., Moselhi, O. and Bagchi, A., 2021. Integrating BIM into sensor-based
facilities management operations. Journal of Facilities Management.
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