Leadership and Management: A Comparative Study of Waitrose Ltd.

This report examines leadership and management within the context of Waitrose Ltd., a British grocery chain. It explores the distinct roles of leaders and managers, highlighting their responsibilities in achieving organisational goals and motivating employees. The report delves into the differences between leadership and management, focusing on motivational styles, the accomplishment of objectives, and the communication of policies. It also explores leadership theories and management styles applicable to Waitrose, providing insights into how these elements contribute to effective business operations. The conclusion summarizes the key findings, emphasizing the importance of both managers and leaders in driving company success.

Management & Operations
(TASK 1)

Table of Contents
• Introduction
• Leadership & Management
• Differences between roles of a leader and a manager
• Functions of a manager and role of a leader
• Leadership & Management Theory
• Conclusion
• References

Introduction
Waitrose ltd. is a chain of British grocery retail stores which was founded in the
year 1904 and the headquarters of the company are located at Berkshire,
London, United Kingdom. In the following presentation, an attempt has been
made to identify and determine the difference between the roles and
characteristics of a manager and leader by applying various theories and
frameworks and analysing the responsibility of a manager and a leader in a
business organisational context.

Leadership & Management

Differences between the roles of a leader and a manager
Manager Leader
A manager has the responsibility of establishing the targets and vision of the
company.
A leader is responsible to motivate employees for accomplishment of
organisational objectives and vision.
A manager has people working for him or subordinates. A leader has people who follow him or followers.
Management style is likely to be more autocratic. Leadership style is more likely to be motivational and democratic.
The primary focus of manager is to accomplish the goals and objectives of the
company.
Primary motive of leader is to safeguard the interest of the employees while
working in the larger interest of the organisation.
A manager is responsible for communication of the organisational policies to
the leader.
A leader is responsible for helping the employees understand and comprehend the
policies of the company.
A manager undertakes market research for planning organisational changes. A leader helps in implementation of planned management changes by reducing the
resistance to change by employees.

Functions of a manager and the role of a leader
In the context of Waitrose ltd., the managers of the company has various
important functions and leaders of the company are responsible and have a
crucial role to play in ensuring effectiveness of these managerial functions
which are being described as follows:

Leadership & Management Theory
Various theories and approaches of leadership style and management style can
be applied effectively to further comprehend and understand the difference
between roles and responsibility of a leader and a manager in any organisation:

Conclusion
It can be concluded from the presentation that while the manager of an
organisation is responsible for administering the day-to-day operations of the
company and accomplishment of organisational goals and objectives, a leader
of an organisation is responsible for motivating the workforce to put efforts for
completion of the tasks assigned to them in most effective manner.

References
• Bush, T., 2008. Leadership and management development in education. Sage.
• Cook, J. and Rouse, L., 2013. Leadership and management in the early years. Practical Pre-
School Books.
• Cox, P., 2010. Spedan's Partnership: The Story of John Lewis and Waitrose. Labatie Books.
• Liphadzi, M., Aigbavboa, C.O. and Thwala, W.D., 2017. A theoretical perspective on the
difference between leadership and management. Procedia engineering. 196. pp.478-482.
• Mittal, S. and Dhar, R.L., 2015. Transformational leadership and employee
creativity. Management Decision.
• Yang, C.X., Liu, H.M. and Wang, X.X., 2013. Organization theories: from classical to
modern. Journal of Applied Sciences. 13(21). pp.4470-4476.
• Zainuddin, N.F. and Yaakob, S.N., 2014. Manager as leader: Role of a manager and their
responsibilities. FIM COMMUNICATION. 1(4). pp.11-15.

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