Management 8: MIS and KMS Systems, Organizational Strategy Analysis

This report provides a comprehensive analysis of Management Information Systems (MIS) and Knowledge Management Systems (KMS), exploring their differences, focuses, and benefits within organizations. It examines the roles of MIS in gathering data for effective decision-making, highlighting its use by Atlas Logistic Company, and contrasts it with KMS, which emphasizes web design and communication. The report then delves into organizational strategy, discussing how MIS supports long-term policy decisions, enhances efficiency, and provides a competitive advantage, illustrated by examples like Tesco and Ledbury Restaurants. Furthermore, it outlines various MIS applications such as Business Intelligence Systems, Executive Information Systems, Marketing Information Systems, and Human Resource Management Systems. Finally, the report applies Porter's five forces model to the banking industry, specifically EcoBank Sierra Leone Ltd, analyzing the threats of new entrants, supplier power, buyer power, availability of substitutes, and competitive rivalry.

Running Head: Management
0
Enterprise information systems
8/17/2019

Management
1
Contents
Differences and focus of MIS systems and KMS systems and their benefits.................................2
Organizational strategy, the functionalities and the applications....................................................4
Porter’s competitive forces model in a bank...................................................................................6
References........................................................................................................................................9

Management
2
Differences and focus of MIS systems and KMS systems and their benefits
MIS (Management Information System) is the tool which is considered as the backbone of any
organization as it serves the several operations by consisting both hardware and software. It is
the computer system which evaluated the information and gathers the data through the multiple
online systems and helps in taking the effective decision. It is the information system which is
useful for the business as it helps in increasing the profit and the values (Wych and Steinfield,
2016). MIS also helps in examining the processes, people, and technology in the company so that
proper control, coordination, and visualization in the organization can be maintained. It is the
computerized database if the financial information which helps in maintains the operations of the
company and produces the regular report at each level of the company.
KMC system provides several services proven engineering, medical contract manufacturing, and
design partner. To solve the complex challenges, KMC system is used in the company as they
help in companies leverage. Most of the medical instrument companies used this system for
better and effective working. KMC system brings the innovation and also brings the instrument
of the life science and automated medical instrumentation to the market (Dwivedi, et al., 2015).
KMC system provides integrated services which help in solving the complex challenges and
conceiving the innovative ideas. They provide the best solution for medical product
development, integration nod the automation challenges to attain the best interdisciplinary
solution. This system is also serving in leading medical treatments and provides advanced
medical solutions.
MIS system basically helps in taking effective decisions and helps in managing the operations of
the company by gathering the data. It is consist of software and hardware so it helps in analyzing
the information and taking the useful decisions. The main role of MIS is to communicate and
generate information and helps in taking effective decisions. MIS is needed in the company as it
is the updated technology which is used for providing quality services and solving the problems
(Seddon, et al., 2010). KMC system is design for the medical device and the manufacturing
programs which mainly focuses on communication processes and also leads to better
productivity and long term relationship. For better designing, this is the best system as it is
leveraged in the requirements. MIS system helps in analyzing the data and stores them in the

Management
3
computerized system while the KMC system is the website design system which helps in
attracting the customers and provides effective communication in the company.
MIS: Atlas logistic company uses the MIS system in their company for effective working. This
company uses the MIS system as it helps in providing the personalized services and experiences
of logistics things (Karlinsky-Shichor and Zviran, 2016). The company provides the own Padded
Van Fleet and 3PL services. Atlas logistic company uses MIS system as it helps in increasing the
productivity of the company. It also helps in developing the teamwork in the company which is
also improving the communication between the employees. It helps in maintaining all the
financial information of the company accurately in the computerized data and enhances the
quality of the decision making. It also helps in facilitating the organization transformation. The
performance of the company has improved due to the proper management of data and it also
helps in supporting the finance, marketing, production, etc. This company has attained higher
growth due to the use of the MIS system as it accessed the data and information correctly and
also helps in managing better information. It helps the Atlas logistic company to access its
critical information (Rennie and Morrison, 2013).
It provides relevant information to the company which helps in taking the sound decisions. As
there is a large amount of the data in the company so to manage them is quite difficult. But with
the help of this system, the company can minimize the information overload by managing the
detailed facts and summarizing the large data (Vigil-Galán, et al., 2016). It also helps the
company in monitoring the information at the lower level so the company uses this system for
making and change in the company and for measuring the performance. It also helps in bringing
the coordination in the company by connecting the decision centers. MIS also helps the company
to maintain the link between planning and control. The cost of the company also gets reduced by
using this system as increases the data processing and storage capabilities.
KMC system: It helps the company in providing web design. There are many companies which
are using this system to make the website of their companies more effectively. This design
system is easy to use and operate. It also helps in redesigning the website as it makes the website
more attractive by using this Word press site. Every company has to update their websites for
growing their business so this system helps in growing the photos, data, content and the new

Management
4
updates. By interacting with the website, the company used to collect the information by using
this website (Wang, et al., 2013). The companies also use this information system so that
browsing experience can be customized and improved. This system aloes provides higher
efficiency and lower operating and maintains cost. It helps in increasing the productivity of the
company and provides quality outcomes. KMC system provides integrated services which help
in solving the complex challenges and conceiving the innovative ideas. They provide the best
solution for medical product development, integration nod the automation challenges to attain
the best interdisciplinary solution. This system is also serving in leading medical treatments and
provides advanced medical solutions (Dälken, 2014).
Organizational strategy, the functionalities, and the applications
MIS system is based on the theory of the cognitive in which the performance gets affected due to
the presentation of the information. This theory is basically concerned with the behaviors and the
attitudes and tries to eliminate the change inconsistency (Kamel Boulos and Wheeler, 2017).
MIS is the use of the technical information so it carries out the several functions of the
management. This system is basically concerned with the product, people, procedure and
technologies. With the help of this theory, large companies offer many products and services to
their clients. The organization strategy is to involve long term policy decision.
The main strategy of the organization is to bring excellence in the operations. The organization
structure should be in the ways to serve the best product and services and maintain all the data
effectively and accurately. The decision making of the company gets improved when MIS
system is used in the company. MIS system also gives a competitive advantage to the company
from the other competitor company so it is also the strategy of the company to use this system
software. Nowadays the world has become more technological so companies use the MIS system
to allocate, process and store the data and keep the information accurately in the computers
(Seethamraju, 2015).
There are several functions of the MIS system as it improves the efficiency, connectivity and the
decision making of the company. MIS system is used in the company Tesco which is the large
organization. MIS system has several functions such as it provides fast and accurate information
so the company’s large company uses this information system to take a better and quicker

Management
5
decision. MIS system helps in improving the bottom line of the company (Krombholz, et al.,
2015). The efficiency and productivity of the company are also get increased with the help of
this system. This system makes the connection at each level of the organization and helps in
providing rational information. The small organization such as Ledbury Restaurants has to
manage the inventories and the data of their customers in an accurate format so it also uses the
MIS system because it has effective functions.
The large and medium organization uses this MIS application because they are based on future
oriented goals. This application is also cost-effective so large organization also uses this
information system. MIS has the great feature that they are very accurate and reliable data which
helps in improving the efficiency of the company. So this application provides accurate
information which helps in taking useful decisions. Another feature of the MIS system is that
they are very flexible as the software application can adopt any changes (Mingers, et al., 2013).
The computer application is designed in the appropriate way that they can modify as per the
circumstances. A large organization is made up for long term processing so MIS system is also
very effective for them as it helps in managing the long term plan. The design of MIS which is
used by the large organization is future-oriented so that nay changes can be done in that. It is also
an integrated system which provides meaningful information.
There is several MIS application which is used in the companies which are stated below:
Business Intelligence System: This MIS application is very effective as it helps the executives
and the management of the company to graph and print the data. This application also helps in
enhancing the growth, efficiency, strategic control, improves the performance and manages the
risk (Indiatsy, et al., 2014).
Executive Information System: This application system also gives the same information as the
Business intelligence system. This application provides more confidential information and helps
the organization in making more effective decisions.
Marketing Information System: This application provides the data which helps in determining
the work about the past marketing campaign which helps in achieving the desired results. With
the help of this application, the company can evaluate what work needs to change and what work
should not do for better outcomes (Zhu, et al., 2015).

Management
6
Human resource management system: This application helps in tracking the performance of
the employees and with the pyramid of their performance they are paid. To improve the bottom-
line performance of the company this application is used and it is also effective in measuring the
performance.
Porter’s competitive forces model in a bank
Porter’s five forces model will be explained in Banking Industries EcoBank Sierra Leone Ltd
are:
The threat of new entrants: AS per the FDIC every year new banks are opened. So the entrants
of the new bank in the market are very high as there are many existing banks in the country. The
financial information and the money are dealt with in the bank so the customers rely on the old
bank more in comparison to the new bank.
Power of suppliers: The major power of supplier is capital which is based on the market. As the
market is very fluctuating in the country so the power of supplier range between medium too
high. There were majorly four suppliers in the market of capital which the deposits of the
customers, loans and mortgage, loans from the other financial institution and the mortgage-based
securities.
Power of buyers: The power of buyer is very much so they do not have much threat in the bank.
The buyer has the power to switch to any other bank for any other banking services such as a
mortgage, checking, savings, etc. The internet banking services also increase their power as the
cost of customers gets reduced and it is easy to access.
Availability of substitutes: There are many banks that are providing several bank services so
there is the threat of being a substitute. There are many banks who are offering services like
mutual funds, insurances, fixed income and securities so the availability of the substitute is high.
There were some banks who offer a lower interest rate than the customers get attracted to them.
Competitive rivalry: There is very high competition in the market in terms of the banking
sector. Everyone is there who needs the services of a bank to manage their money and tax
effectively so it increases the competition in the market. The competition is increasing in the

Management
7
banking sector as all the banks are providing the services fast and best to attain the money from
the market.
The increasing popularity of mobile devices, Information system, Web 2.0, online collaboration,
social networks, etc. are helpful for the banks and their customers. Web 2.0 is easy to use and
many edits can be made easily so many people use this. The mobile application has made easy
for the customers to do any transactions online. If the customers want to check the balance or
transfer nay balance to anyone then can do this by online with the help of the mobile phones
also. Even if someone wants to make any payments then they do no went to banks or ATM
machines, they generally do the payment through the online mobile apps. Technology has made
banking services more easy and convenient. With the help of the information system like SAP,
Oracle the customers can operate their data accurately and helps them to monitor on a regular
basis (Belk, 2014).
The social networking sites are also very helpful for the customers as they also encourage the
online transaction and help the users to access that. People generally use social networks on
mobile devices only so customers can easily attract and get benefited from the social sites. With
the help of the online collaboration, the transactions are done rapidly and they are also cost-
efficient. If the customers could not access to the location of the bank they can make the
transactions easier through the place they are by using the online collaboration (Shah, 2014). The
customers get better services by doing the online transactions and the banks can immediately
transfer the funds. It is quite easy and no fees are charged for transferring or doing any financial
transactions. For banks so tackle all the transaction of the customers is quite difficult so with the
help of the online transaction and the use of the mobile devices the banks can break down their
load and can easily provide their services to the customers. The records of the account
transactions can also be easily accessed so it is helpful for the customers top to know their past
transactions also and for the banks do not make transactions at the passbook for the query
(Peppard, et al., 2014).
All the online transactions which are done are very secured and easy but if any important
information of the account are disclosed or theft by any other person then the security of the
technologies can be ruined (Petter, et al., 2013). IS, online collaboration, Web 2.0, Social

Management
8
Networks helps in accessing the bank transaction easily but the security in these social
networking sites are very less. There were many cyber-attacks which are happening at the baking
transactions so to do the online transaction is not properly secured.

Management
9
References
Belk, R., 2014. You are what you can access: Sharing and collaborative consumption
online. Journal of business research, 67(8), pp.1595-1600.
Dälken, F., 2014. Are Porter’s five competitive forces still applicable? A critical examination
concerning the relevance for today’s business (Bachelor's thesis, University of Twente).
Del Giudice, M. and Della Peruta, M.R., 2016. The impact of IT-based knowledge management
systems on internal venturing and innovation: a structural equation modeling approach to
corporate performance. Journal of Knowledge Management, 20(3), pp.484-498.
Dwivedi, Y.K., Wastell, D., Laumer, S., Henriksen, H.Z., Myers, M.D., Bunker, D., Elbanna, A.,
Ravishankar, M.N. and Srivastava, S.C., 2015. Research on information systems failures and
successes: Status update and future directions. Information Systems Frontiers, 17(1), pp.143-157.
Indiatsy, C.M., Mwangi, M.S., Mandere, E.N., Bichanga, J.M. and George, G.E., 2014. The
application of Porter’s five forces model on organization performance: A case of cooperative
bank of Kenya Ltd. European Journal of Business and Management, 6(16), pp.75-85.
Kamel Boulos, M.N. and Wheeler, S., 2017. The emerging Web 2.0 social software: an enabling
suite of sociable technologies in health and health care education 1. Health Information &
Libraries Journal, 24(1), pp.2-23.
Karlinsky-Shichor, Y. and Zviran, M., 2016. Factors influencing perceived benefits and user
satisfaction in knowledge management systems. Information Systems Management, 33(1), pp.55-
73.
Khodakarami, F. and Chan, Y.E., 2014. Exploring the role of customer relationship management
(CRM) systems in customer knowledge creation. Information & Management, 51(1), pp.27-42.
Krombholz, K., Hobel, H., Huber, M. and Weippl, E., 2015. Advanced social engineering
attacks. Journal of Information Security and applications, 22, pp.113-122.

Management
10
Mingers, J., Mutch, A. and Willcocks, L., 2013. Critical realism in information systems
research. MIS quarterly, 37(3), pp.795-802.
Peppard, J., Galliers, R.D. and Thorogood, A., 2014. Information systems strategy as practice:
Micro strategy and strategizing for IS. J. Strategic Inf. Sys., 23(1), pp.1-10.
Petter, S., DeLone, W. and McLean, E.R., 2013. Information systems success: The quest for the
independent variables. Journal of management information systems, 29(4), pp.7-62.
Rennie, F. and Morrison, T., 2013. E-learning and social networking handbook: Resources for
higher education. Routledge.
Seddon, P.B., Calvert, C. and Yang, S., 2010. A multi-project model of key factors affecting
organizational benefits from enterprise systems. MIS quarterly, 34(2), pp.305-328.
Seethamraju, R., 2015. Adoption of software as a service (SaaS) enterprise resource planning
(ERP) systems in small and medium sized enterprises (SMEs). Information systems
frontiers, 17(3), pp.475-492.
Shah, M., 2014. Impact of management information systems (MIS) on school administration:
What the literature says. Procedia-Social and Behavioral Sciences, 116, pp.2799-2804.
Vigil-Galán, O., Pulgarín, F.A., Cruz-Gandarilla, F., Courel, M., Villarreal-Ruiz, G., Sánchez,
Y., Jiménez-Olarte, D. and Saucedo, E., 2016. Optimization of CBD-CdS physical properties for
solar cell applications considering a MIS structure. Materials & Design, 99, pp.254-261.
Wang, E.T., Tai, J.C. and Grover, V., 2013. Examining the relational benefits of improved
interfirm information processing capability in buyer-supplier dyads. MIS quarterly, pp.149-173.
Wyche, S. and Steinfield, C., 2016. Why don't farmers use cell phones to access market prices?
Technology affordances and barriers to market information services adoption in rural
Kenya. Information Technology for Development, 22(2), pp.320-333.
Zhu, T. and Chong, M.N., 2015. Prospects of metal–insulator–semiconductor (MIS)
nanojunction structures for enhanced hydrogen evolution in photoelectrochemical cells: a
review. Nano Energy, 12, pp.347-373.