Operational Improvement Through Management Behaviour Analysis

This report provides an in-depth analysis of the relationship between management behaviour and operational improvement, focusing on how a manager's approach can influence efficiency and effectiveness within an organization. The report examines various aspects of management, including the responsibilities of a manager, different management styles, and the importance of organizational behaviour. It utilizes a case study of The Range Distribution Centre to provide practical insights into how leadership and management practices impact operational performance in a warehouse environment. The research incorporates findings from questionnaires and interviews to analyze the impact of management behaviour on employees and the overall business. The report also covers literature review on the role and responsibilities of a manager, management styles, research focus, research hypothesis, methodology, findings and analysis, future research, conclusion, bibliography, reference, and appendices.

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Word Count 2800

Table of contents
Table of contents.........................................................................................................................................
Abstract............................................................................................................................................................
Introduction......................................................................................................................................................
Literature Review –.........................................................................................................................................
The role and responsibilities of a manager.............................................................................................11
Management Styles................................................................................................................................13
Research focus –.............................................................................................................................................
RESEARCH FOCUS............................................................................................................................16
RESEARCH HYPOTESIS....................................................................................................................16
Methodology..................................................................................................................................................
Research Approach................................................................................................................................17
Findings and analysis......................................................................................................................................
Questionnaires..............................................................................................................................20
Interviews.....................................................................................................................................30
Future Research..............................................................................................................................................
Conclusion......................................................................................................................................................
Bibliography....................................................................................................................................................
Reference.......................................................................................................................................................
Appendicies....................................................................................................................................................
B24867.docx
Abstract

An analysis of the management behaviour role in operational improvement.
The right approach for efficiency and effectiveness.
Study Case of the Range Distribution Centre
Introduction

The responsibilities of the management in an organization include setting up goals, developing a strategy
and motivate people in order to achieve performance, therefore success depends on the management
behaviour towards its responsibilities. The management behaviour can have a direct impact on the
operational performance of an organization hence why having a well-organized management style means
being efficient and effective as a company.
Organizational behaviour is becoming increasingly important in current society. Thus, new trends in the
way of working can be highlighted, such as be the desire to integrate into the organization behaviours in
accordance with ethics, disappearance forms of excessive centralization, influence on teamwork,
influence new technologies and taking into account the wishes of the occupational environment.
The role of a manager in the working environment is perhaps the most critical and has the biggest
influence on operational development. Leaders have immediate effect on personnel they line oversee.
They undertake along with their responsibilities an essential role in forming and
shaping organizational culture. Employees can be motivated by a positive and organised
management (Foster, 2017).
The following research focuses on the role that management behaviour plays in the operational
development and how a manager should approach this in order to make it efficient and
effective. Erlendsson (2002) describes efficiency as: doing things in the right way- accomplish tasks with
reasonable effort whereas doing the right things in his opinion means effectiveness. Efficiency is
restricted to the present state while effectiveness involves thinking long term.
The main points of this research are to analyse a massive work environment and how leadership and
organisational behaviour have an important impact on people and on the business evolution. The way that
a warehouse operates is first of all different through the number of workers that makes the managerial
approach diverse and challenging day by day. Most of the crucial processes in a warehouse depend on
people. Successfully managing people has always been fundamental in regard to business efficiency
and effectiveness.
This research follows after an investigation of a work environment that has moved up in
2017 from 450.000 square feet warehouse to the biggest building of West, England according to Jennie
Banks (2017) with a size of 1.2 million square feet, The Range Distribution Centre in Avonmouth. The
warehouse environment represents a challenge perhaps for any type of manager, hence why this field

needs to be closely investigated in order to prove the best managerial approach to control people as well
as operational improvement.
Literature Review –
There is a clear picture about success when it comes to businesses. It starts from motivation, goes through
people and gains success. According to Blaskova & Grazulis (2009) the organizational engagement is
determined through the quality of motivation of human potential hence why leaders need to embrace
employee motivation. Comparing with the workers with low motivation, either groups or individuals that
have high motivation develop high inventiveness as well and work more effectively.
Pursuant to Harter et al. (2010) the employees well-being is impacted by the perceptions that they have
regarding their work fact that is improving the business competitiveness. Organizational behaviour plays
a vital role in the administration of a business and in order to keep people motivated a good leader plays
the most important role.
The role and responsibilities of a manager
Leadership has always existed in everything, everywhere along with the humanity, it is called “a universal
phenomenon and as old as history of human “(Bass, 1990). Literature mentions management beginnings
even since the first groups of people performed in the world. Specific elements such as decision making,
taking responsibilities, organising tasks and people have existed since beginning of the history. It is very
essential for a business entity to have highly skilled, multitasking manager which help them in attaining
their predefined targets in an effective manner and within specific time period. On the basis of view point
of various authors, it is said that a manager is the key person in an organisation who assist in attaining all
the functions and operations in a well structured and effective manner.
A manager has two important roles in a team, and they must equally play both administrative and
leadership roles. In order to be successful as a manager there is a set of skills required. They must have
the ability to shape and motivate their employees in order to achieve performance. The traditional role of
management that is very often met is known as a line manager and his main responsibilities are to
monitor performance, support problem resolution, initiate actions to improve results, coach and help in
developing the team and also planning ahead by setting up goals. Therefore, it is very essential for the

managers to perform all the work in a cooperative manner so that they can easily attain the goals and
objectives in an effective manner. In addition to this, it is very essential for the manager to have effective
communication skills, team working skills, problem solving skills as well as motivation skills so they can
conduct all the operations and functions in a positive way. It has also been identified by examining
various articles that for a managers encouraging and motivating individuals within the organization are
one of the most necessary and crucial task.
Guidance is imperative to any team environment. Numerous studies
have underlined the important leadership qualities and skills to ensure success, such as the ability to work
with people under any circumstances, manage stress and emotions, bureaucracy and
communication. Behavioural theorists believe that we can classify leadership styles into task-oriented and
people-oriented styles according to the Leader Behaviour Description Questionnaire (LBDQ) developed
by Ohio State University.
According to A.Puiu the management is a conceptual and methodological system that leads an
organization in order to reach objectives and keep the performance at a high level long as possible. Proper
and systematic management is needed within an organisation for successful completion of each and every
task in an effective and appropriate manner. Along with this, it has also been analysed with the help of
various articles that there must be proper communication system within an organisation so that each and
every necessary information can easily be transferred from one individual to another. Furthermore, it is
required to have proper communication skill in a manager so that they can manage each task in an
effective manner.
Mintzberg (1973) argues on the fact that as a manager you may need to fulfil different roles every
day depending on the situation you find yourself in. For example, a manager becomes a negotiator
when it comes to a new contract or additional clients and he can easily switch to an entrepreneur when it
comes to implement or generate new ideas. Mintzberg mentions ten different roles of a successful
manager and divides them in three categories.