Report on Leadership and Management Roles in Corus Group Operations

This report analyzes the roles and characteristics of leaders and managers, comparing their definitions, responsibilities, and approaches. It examines the application of leadership and management theories, including situational, system, and contingency leadership, within the context of Corus Group, a steel manufacturing company. The report explores how leaders and managers can utilize these theories in various operational scenarios, such as rapid change and conflict resolution, to drive organizational success. Additionally, it delves into key approaches to operations management and the roles leaders and managers play in these processes, highlighting the importance of adapting leadership styles to specific situations and employee skills. The report emphasizes the significance of understanding these concepts for effective management and organizational development.

Management &
Operations

INTRODUCTION
Management refer to managing and controlling different things of a company so that the
firm can operate and run in effective way. In context of a company, management is a process and
procedure to deal with the activities & operation and people of the firm. Operations management
is an activity of managing, scheming and dominant the process of manufacture and plan business
operations in term of manufacturing products and services (Bromiley and Rau, 2016). This
assignment is based on Corus group Ltd which is steel manufactures. This organisation was
developed in 1999 and headquartered in London. It operates its business in different nations with
the help of its products like electro plated, tubes, bars and others. This report will discuss about
role of a leader and purpose of a administrator. Further, will explain about different theories and
approaches of operations management. Different factor which make over effect upon
determination devising of leaders and manager will also describe.
TASK 1
P1. Define and compare the different roles and characteristics of a leader and a manager
1.1 Two academic definitions of leader
Definition of leader- According to Harry S. Truman, leader is a person who can
influence individual to do what they don't deprivation to do, or do what they are excessively
faineant to do and like it. Simply, leader indicate to a person who encourage people and
individual to do work which are not showing their interest to do work.
According to Grace Hopper, leader cannot manage people into battle, the individual
manage things and guide and lead people.
Characteristics of leader
Stewart Butterfiled is the founder of Slack and the characteristics of Butterfiled are
defined as following:
Hard worker- It is the important characteristic of Stewart Butterfiled as a leader. To get
learning and knowledge, Butterfiled joined Janson Classon's start-up,Grafinger.com. In 2013,
the person launched a team messaging application Slack with own hard work (Chiarini and
Vagnoni, 2015).
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Positive attitude- To have this important quality, Butterfiled work to convert their
passion and dream in reality by launching Flickr, a photo sharing website and Slack a team
messaging application.
Role of leader
 In a company, leader pay an important role to motivate employees. Butterfiled also play
this role in Slack to encourage their sub ordinate so that they can work effectively.
 Stewart Butterfiled help their employees by developing and designing vision and goal of
allotted task and work.
1.2 Two academic definitions of manager
Definition of manager- According to Lawrence A Appley, Manager indicates to a
individual who is accountable to negociate, control, monitor and determine all the actions and
trading operations of a company with the purpose of organisational development.
According to George P Terry, Manager is an individual who is answerable to the
procedure of readying coordinate, activating and dominant performed to determine and fulfil the
verifiable by the utilization of people and origins (Chevalier and et. al., 2015).
Characteristics of manger
Stewart Butterfiled also have some characteristics of manager also, they are defined as
following:
Communication- As a manager Butterfiled also have this traits and with the help of it,
the person can make interaction with their employee and share them required information in
effective way.
Delegation- Butterfiled also have this characteristic and motivate its employees to use
and delegate their all efforts and effectiveness to meet the task and project of the company.
Role of manager
 Managers play an important role by managing, controlling and operating a business
functions in appropriate manner.
 They also help in providing effective and requires resources so that workers can fulfil
their work appropriately.
1.3 Similarities and differences between a modern leader and manager
Difference between leader and manager
Basis Leader Manager
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Meaning Leader is an individual who motivate
employees so that they can complete
their work in given time period and
achieve set objectives.
Manager is a person who is responsible
for planning, directing, coordinating
and controlling business actions and
operations (Gibson and Parkman,
2018).
Approach A leader focus on setting goals and
aims.
Manager work regarding designing
plans and strategies to the company.
Subordinate Multitudes are the subordinate. Employees are the subordinate.
Style Leader follow transformational style. Manager consist transactional style.
Decision Leader is responsible to facilitate
decisions.
Managers are responsible to make
decisions.
Aim The main goal of leaders are growth and
envelopment of the company.
The main goal of managers are to
achieve the needed outcomes.
Focus Leader focus on people of the company
(Heizer, Render and Munson, 2017).
Managers concentrate on systems and
structure.
Change They encourage change and
modification.
Managers respond to change.
Conflict They utilise conflict as an assets. Manager mainly avoid conflicts.
People Leader aligns individuals of the
company.
Manager organise employees within a
company.
Strive They work for effectiveness. They work for skilfulness.
Nature Leader are organised and original in
nature.
Mangers are simulated and copy by
nature.
TASK 2
P2 . Examine role of leader and function of manger in different situational context
The purpose of mangers and function of leaders makes the company work in the wanted
path towards the satisfaction of the organisational verifiables and goals. There are several
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purpose of administration and various attribute and style of leadership Which are helpful for
effective functioning of the administration. Stewart Butterfiled can use different leadership and
management theories in different situations of business operations which is operated by the
individual. For example, in different kind of situations Butterfield play different role such as
leader and manager as per the situations. They are as follows:
Rapid change- In market place there are various kind of changes occurred due to change
in taste and preference of customers. For example, to monitor the change and requirement of the
people, Butterfield develop Slack, a team messaging application to provide satisfaction to the
needs of individuals and organisation (Hitt, Xu and Carnes, 2016). There are various
applications which are helpful to share information but they are used for their normal
communication so the chance of sharing information with others are high. Due to which a
situation created leakage of information. With the help of leadership and management skills
Butterfied help people and companies b y developing this application.
Conflict resolution- It is another situation which is highly affect the business of
companies and individual also. If the leader and manager of a company share any information to
team members and any member of the team was not get information then there are high chance
of raising problems and issues (Mahadevan, 2015). So by using their leadership and management
skill Butterfield design team messaging application. Which is helpful to overcome conflict
resolution situation.
To overcome these kind of situation, Butterfield can use classical theory of management.
With the help of it, they can manage information regarding team members and share with the
help of it which help in minimising conflicts and leakage of the data. With the help of
transformational leadership theory, the person can overcome rapid change situation. With the
assistance of this theory Butterfield can monitor the situation of change and fulfil the need of
individuals and managers by offering this application.
P3. Different theories and models of approach, including situational leadership, system
leadership and contingency
There are various concepts that can be use by Stewart Butterfiled to manage and
influence employees of the company so that they can feel motivated and use their efforts and
effectiveness for the growth and development of the organisation. Different theories and models
to situations within to work environment are as following:
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3.1Situational leadership theory- This theory is formulated by Paul Hersey to deal with
different situations. It mentions to an approach of leadership in which functions and actions
perform by leaders according to the situation. This approach involve four leading form such as
telling, selling, participating and delegating. With the help of it, Butterfield can develop plans
and policies according to the situation and provide a structured work in which employees can
perform effectively as per the situation.
Leadership role- In this leadership theory, leader play an effective role by developing
and designing plans and policies according to the situation so that they can perform properly to
attain objective of the company (Meindl, 2016)(Reid and Sanders, 2015).
Management role- In this theory, manager of the company also help in measuring the
situation and developing plans and policies according to the situation which is beneficial for
organisations growth and development.
3.2System leadership theory- It is a leadership style and approach which is used by the
company to work in an appropriate manner so that set goals of the company can achieved in
proper way. With the help of this leadership theory, Butterfield can develop a healthy, safe and
secure working environment where employee of the company can perform their duties and help
Butterfield to accomplish aims which are set by the person regarding business (Saucedo-
Martínez and et. al., 2018). If the leader follow this theory then the individual can design plans,
strategies and policies so that assigned task can be performed in systematic way as per the
situation.
Leadership role- In this leadership approach, leader provide a healthy and safe working
environment so that employees can work effectively without out facing any issue and attain set
objectives in given time period. The leader provide a framework to the workers so that they can
work in systematic manner.
Management role- In it, manager monitor all the rules and regulations and provide
employees rights to them so that they can work efficiently. Manager help leaders to formulate
plans and policies according to the situation where employees can work in an organized way.
Contingency leadership theory:
This theory is mainly based on the effectiveness of leader which is depending on the
particular leadership style along with external situation. This theory effective determined
relationship in between different parties that can be either relationship oriented or task oriented.
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There are diverse ranges of condition in business environment that made them adopt different
strategies that further affect them in a positive manner. In context with Corus organisation which
is largest steel producer engage in the process of producing construction, mining equipments,
and engineering. Thus, main objective which is hold by company is to effectively satisfy their
clients with their services in case of any adverse situations such as lack of Trust towards
company and dissonance. For this leaders can take advantage of task oriented relationship, in
these leaders effectively control and supervise the functioning in order to generate best possible
results. While if company faces situation of low employee retention then leaders can take
advantage of relationship oriented leadership style within which employer and employee both
share of formative and effective relation that makes employees to conduct a task best possible
manner as to be the part of organisation.
3.3 Fiedler's Contingency Model- This model and approach of leadership is developed by Fred
Edward Fielder to measured the competencies and encouraging the employees of the firm.
Butterfield can use this theory for the motivation of the workers of the organisation so that they
can make their participation to accomplish set objectives appropriately. This approach of
leadership can be used by the leader as per the situation and skills of the workers.
Leadership role- In this leadership model, leader work to motivate employees so that
they can complete their work on time. The leader also monitor the skills and competencies of
employees and allot or assign work according to it.
Management role- In it, Managers formulate task according to employees skills and
situation. So that they can perform their assigned duties in proper way (Song and Parola, 2015).
TASK 3
P4 Key approaches to operations management and role that leaders and managers play
There are several approaches of operation management which can be used by the leader
and manager to control and measure operations and activities of the company. In context of
Corus, these approaches are defined as following:
4.1 Continuous improvement- To survive in a competitive market, sustain here till long time
period and make rapid change as per market requirement, it is important to the management of
Corus to follow this approach (Uhl and Gollenia, 2016). For example, to manage the inventory
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and maximise the cost of storage, the management of respective firm can implement this tool and
insure appropriate customer outlets accessible to purchase products so that they can manage the
stock. To manage waiting time, they can also use this approach and with the help of it they can
provide required instruments and equipments to employees so that they can minimise and
manage the time of employees regarding production. By providing goods and services to
customers on time, they can minimise waiting time of customers. In this approach leader
establish performance measurement process to monitor the performance of employees. Whereas
manager play an important role by making improvement in the production process of the
business.
4.2 TQM(Time quality management)- It is a drop out, organized conceptualization to plan and
utilize a invariant structure betterment procedure. This approach make concentrate on exceeding
customer's anticipate, distinguishing difficulties, construction allegiance and support open
determination devising among employees. For example, in Corus, the management of the
company can use this tool to make control on the attribute and cost of quality. With the help of
this conceptualization, administration can make on going improvement in the products and
services of the firm. In this approach, leader play an important role by identifying issues and
problem in production process and providing solution to them. Whereas develop improvement
plans and policies to make constant betterment in the manufacture procedure as well as products
also.
4.3 Six Sigma- This approach is explained as a tool which is controlled in quality and
information compulsive in approach. In context of a company, it work as a epistemology for
destruct imperfection in any activity (Bromiley and Rau, 2016). For example, in Corus, the
administration of the company can minimise defects, make improvement in return on sales,
improve manufacturing process and prevent issues in the manufacturing procedure. If the
management of the firm follow this approach, leader help in recognising and supporting
employees contribution and make important in the production process. Managers monitor the use
of six sigma tool in production process and provide feedback and support to the workers as well
as company.
P5. Importance and value of operations management in attaining business objectives
Operation management is the process of managing business concern pattern to bring forth
advanced level of skillfulness in the company (Chevalier and et. al., 2015). In Corus, operation
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management help in scheming and dominant the process of production and plan business
concern operations in the manufacture of goods and services. The value and effectiveness of
operation management can be analysed through functions of it which are as follows:
5.1 Control and design system- It is an essential utility in operation management and beneficial
to control manufacturing process and insuring proper arrangement of the products in order to
execute the objectives of the company. In Corus, with the help of this function, the
administration can develop a strong control system. With the assistance of it, the management of
the firm can make control on the wastage and distribution of resources according to the different
procedures of wastage minimization and manufacturing products.
Process design- It is an another function of operation management which is helpful to
design and develop production or manufacturing procedure of the company. It is important for
Corus because with the help of it, the management of respective company can make
improvement in its production process and manufacture commodities according to consumers
needs and demands. It will be beneficial to fulfil the set objectives of the firm and provide
satisfaction to consumers needs. The efficiency of this process is helpful to the organization to
gain more productivity and profitability by using and implementing accurate process.
5.4 Logistics and inventory management- This function is important for the company because
with out effective support of logistic, finished goods can not transported to the market at that
time when there are high requirement of it. In Corus, with the help of it, the administration of the
company can make concentrate on inventory management to stock the superfluous merchandise
of production. It is effective for the company because it help in fulfilling the aims of company to
maintain a proper supply of the goods which are produces by the company considering the needs
of demands of customers (Chiarini and Vagnoni, 2015). By using this process, the administration
of this firm can deliver and supply products in proper way or right time by following a
systematic procedure.
TASK 4
P6. Factors that create impact upon operational management and decision making of leaders and
managers
There are various elements which create impact on dealings and actions which are
pouring by the administration of the organization. In Corus, it is important for the company to
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monitor those factor which impact operation administration and determination devising of
leaders and administrators (Gibson and Parkman, 2018). Those components which influence
organisation's patter and ability to taking decisions are defined as below:
6.1 Factor affecting operations management
Global competition- There are high competition in the market due to number of
companies which produce similar product as their competitors. Corus operating its business
international level so there are high competition which affect the business of the company.
International competition also affect the operations management of the company by creating
impact on the operations, activities and production process of the respective organisation.
Quality, customer and cost challenge- It is also influence operations management of
Corus. Because now these days, change in consumers needs and demands are generate highly
regarding quality, design and price of the products which create impact on operations and actions
of the firm.
6.2 Factors affecting decision making
Political- This factor consider government policy, political stability, bureaucracy,
corruption, competition regulation,. Foreign trade policy, tax policy and others which create
effect on the determination devising of leaders and managers of Corus. For example, if the
government make change in its policies and regulations then the company also make change in
some business activities and leaders or managers develop decisions according to new rules.
Technological- This factor consist mechanization, investigation & creation, intellectual
property standard, technical motivator and advance technology etc. in Corus, it striking the
determination devising of leaders and managers when consumer demand produce products by
using different technologies (Heizer, Render and Munson, 2017). Then they use new technology
for fabrication goods and services as per consumers needs and demands. If the clients demand
new product, then managers and leaders conduct research and make innovation in the products of
the firm to satisfy their target audience by offering innovative goods according their
requirements (Hitt, Xu and Carnes, 2016).
Economical: Economical factor include diverse range of economic conditions such as
disposable income, inflation rate, interest rates and more that directly affect business
organisation functioning. In relation with Corus Company they have faced numerous form of
situation like reduction in liquidity ratio along with low investment rate because of poor market
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condition as well as inflation. For this acquisition effectively aid them to overcome with the
situation in order to attain sustainable growth in marketplace. It has been determined that the this
factor significantly affects manager decision as due to fluctuation in tax rates, Trends of
economic growth and income level of population largely have impact on functioning of
organisation. Thus, it is essential for Corus managers as well as leaders to effectively and takes
use of Strategies and further protect economy state to identify Trends and changes in economy.
Social: It has been identified that Corus ethically and socially manage their relationship
with Nation’s community within which they perform their business activities. In addition with
this their organisation mainly focuses on health issues and well being of society in order to make
an improvement in their operations in effective manner. Social factor affect decision of managers
and leaders in an equal manner as this factor indicates services of company standards and
products appreciated among society. Thus, it is essential for organisation to develop Goodwill in
Marketplace. For this in order to satisfy Society Company is required to offer best services thus
leaders and managers both hold responsibility to effectively analyse society attitude, values,
Lifestyle changes and believes of society. It further aids them to effectively offer those products
and services which is highly acceptable by society according to their attitudes and values.
Environmental: This factor is termed as a surrounding which is required to be
effectively considered by Organisation in order to perform their operation. Environmental factor
mainly involves corporate social responsibility which is required to be practiced by firm in order
to offer welfare to society within which their business operates. This makes the business sustains
for long duration of time. Main aim which is hold by Corus company is to effectively ensure that
they maintain safety of environment while reducing emission of carbon from their production.
With the help of this they ensure environmental safety. In addition with this company effectively
encourage local residents to safeguard and protect natural resources.
Legal: This factor includes rules, regulation as well as legislation which are required to be
followed by organisation as it mainly influence their business operation. There are diverse ranges
of regulations that are adopted by Corus such as they implement health and safety law within
organisation and managers ensure that employees work in a safe environment. In addition with
this it has been identified that it is important for managers to undertake business and other form
of related laws as they protect organisation from for the unfair competition as well as practices.
Thus, managers are required to have thorough knowledge in context with these laws, as legal
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factor impact on the decision making process while leaders are required to effectively analyse all
the form of essential law is avoided and applied in each and every segment which is undertaken
by manager.
CONCLUSION
From the preceding defined information, it can be summarised that administration is an
essential aspect which is helpful to manage the organisation's operations and activities. Operation
management is also important for the improvement and maturation of the organization because if
the operations and actions of a firm regarding any task are performed in appropriate manner then
the administration can attain the business objectives in set time period. Administrators and
leaders play effectual character to motivating and encouraging workers of the company so that
they can make participation in organisational development. Different components such as
civilisation, CSR, ethics and others are create effect upon functional administration and
determination devising of leaders and administrators.
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REFERENCES
Books & Journals
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Chiarini, A. and Vagnoni, E., 2015. World-class manufacturing by Fiat. Comparison with
Toyota production system from a strategic management, management accounting,
operations management and performance measurement dimension. International
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Gibson, P. and Parkman, R., 2018. Cruise operations management: Hospitality perspectives.
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Heizer, J., Render, B. and Munson, C., 2017. Operations management. Pearson Education
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Hitt, M. A., Xu, K. and Carnes, C. M., 2016. Resource based theory in operations management
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Mahadevan, B., 2015. Operations management: Theory and practice. Pearson Education India.
Meindl, S. C. P., 2016. Supply Chain Management--Strategy, Planning and Operation. Tsinghua
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Reid, R. D. and Sanders, N. R., 2015. Operations Management, Binder Ready Version: An
Integrated Approach. John Wiley & Sons.
Saucedo-Martínez, J. A. and et. al., 2018. Industry 4.0 framework for management and
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Song, D. W. and Parola, F., 2015. Strategising port logistics management and operations for
value creation in global supply chains.
Uhl, A. and Gollenia, L. A. eds., 2016. A handbook of business transformation management
methodology. Routledge.
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