Exploring Leadership, Management, and Operations at 4Com Plc

This report provides a comprehensive analysis of leadership and operational management within 4Com Plc. It begins by differentiating between the roles and characteristics of managers and leaders, exploring their responsibilities in implementing policies, motivating employees, and making decisions. The report then delves into various leadership theories, including situational, contingency, and system leadership, evaluating their strengths and weaknesses. Furthermore, it examines the role of leaders and managers in different circumstances, such as training and development, decision-making, and employee involvement. Key methodologies of operational management, such as total quality management, Six Sigma, queuing, and lean production, are discussed in the context of 4Com Plc. The report concludes by highlighting the significance of operational management and the impact of various components on decision-making and operational strategies, providing a detailed overview of how these elements contribute to the company's success.

MANAGEMENT AND
OPERATIONS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Characterizing and looking at between the attributes and parts of a director and Leader....1
TASK 2............................................................................................................................................3
P2 Role of leader and capacity of supervisor in different circumstances...................................3
P3 Distinctive hypotheses and models including Situational, Contingency and framework
leadership....................................................................................................................................4
TASK 3............................................................................................................................................5
P4 Key methodologies of operational administration and part of chief and leader in this
context.........................................................................................................................................5
P5 Esteem and significance of operational management............................................................7
TASK 4............................................................................................................................................7
P6 Distinctive components that effect upon basic leadership and operational management......7
CONCLUSION................................................................................................................................9
REFRENCES...................................................................................................................................1

INTRODUCTION
Administration and tasks are the key elements which are intended to set up a solid picture
of association. The coordination and association of the business exercises are basic for
organization to achieve characterized targets in constrained day and age. This angle incorporates
distinctive capacities for actualizing corporate approach and arranging, sorting out, coordinating
and also controlling a venture assets to accomplish long haul objectives of the firm. Activity is
distinguished as a procedure of exchanging information or data to wanted administrations,
products or yields and convey an incentive to customers. Along these lines, administration and
tasks are resolved as a region which is worried about observing and planning techniques of
creation and in addition revamping business tasks or exercises in the assembling of
administrations and products (Prologue to Tasks Administration. 2017). 4Com Plc is taken
organisation to execute the management and operation concept.
TASK 1
P1. Characterizing and looking at between the attributes and parts of a director and Leader
Manager
Primary obligation of chief is to deal with every one of the elements of a venture in a
right way keeping in mind the end goal to achieve destinations and focuses of organization.
These are essential people in every single association who assume an indispensable part in
overseeing and controlling the business exercises.
Roles of manager: There are different parts of 4Com director which are distinguished as
follows:
Implement policies and plans: It is additionally characterized as the primary obligation
of head to figure reasonable strategies and plans with the goal that destinations and focuses of
business can be accomplished in a compelling way.
Training: It is resolved as a part of head to assess the execution of specialists, dissect
their necessities and oversee preparing program in a fitting way. So in this chief assume a
fundamental part in giving precise preparing to their everything staffs.
Leader
These are recognized as a people who advance and spur representatives with respect to
work and elements of an association. In the business element, fundamental part of a leader is to
1

give legitimate bearings to all their gathering individuals to accomplish set objectives of an
undertaking (White, 2016).
Provide Roles of leader: There are sure parts and obligations which are played by leader in
4Com out of a powerful and efficient way. These are resolved as follows:
Motivator: They empower and persuade their specialists to perform and accomplish
individual and additionally hierarchical destinations. leader and chief are the inspirations of each
association.
Motivate all employees: These are the fundamental people who know and recognize
necessity of staff individuals and fulfil them basically. Business leader plays a fundamental
obligation in rousing and empowering the labourers (Pinkerton, 2011). Yields in amplified
inspiration or motivation level of workforce and they are elevated to work or capacity in a
superior way and additionally perform to accomplish objectives of organization.
Characteristics of leader and manager
Team building: As a leader of firm have better affecting force and capacity to draw in
another from their considerations, activities, method for correspondence and different angles.
They are fundamental sparks and trust in aggregate working.
Effective decision-making ability: This sort of trademark exceedingly contributes so as
to achieve the targets and objectives of big business in a restricted era (Witt, Brooke, 2013). Both
have better capacity so as to settle on legitimate choice in the achievement and advancement of
business tasks.
Confident: The two people have an incredible level of certainty or trust which help in
taking troubles and overseeing challenges circumstance of 4Com of every a viable way.
Diversification between role and characteristics of Leaders and Manager
MANAGER LEADER
Supervisor has high certainty level to deal with
all exercises and elements of organization.
Leader is a helper who urges their workers to
execute and also accomplish hierarchical
destinations viably.
Role of administrator is to give legitimate
headings and preparing to their labourers.
Role of leader is to persuade and advance all
their staff individuals in the fulfilment of
individual and friends objectives.
2

Leadership theories Strength Weakness
System leadership theory This theory gives better control
to the business to execute better
arrangement and decline
business issues in a successful
way.
This concept can not be
connected by the administrator
or leader in troublesome
circumstance.
Situational leadership style Principle quality of this
hypothesis help in overseeing
important information and data
about business exercises.
This approach is less adaptable
in its inclination
Contingency Leadership style This hypothesis bolster the
pioneer with a specific end goal
to advance workers in
accomplishment of destinations
and objectives of the business.
It is exceptionally troublesome
for the 4Com to distinguish
alternate course of action.
TASK 2
P2 Role of leader and capacity of supervisor in different circumstances
Leaders and director of 4Com play an indispensable obligation in performing distinctive
parts and taking primary judgement for the advancement and achievement of organization
(Haimes, 2015). They essentially takes after their capacities and abilities keeping in mind the end
goal to accomplish the coveted targets and destinations of association. There are different
circumstances in which parts and duties of leader and elements of chief are taken after. All these
are resolved as follows:
Training and development: it is require for a manager to design appropriate preparing
system to satisfy the essential needs of specialists and build up their capacities and also abilities.
It is distinguished as a part of leader and supervisor with a specific end goal to decide the
fundamental necessities of labourers identified with this program. It is basic for the business
leader to investigation the information needs of staffs and also transmit it to then overseer so
both are made appropriate preparing progression (Haux et. al., 2013).
3

Decision-making procedures: It is recognized as the best administration duty to take
viable choices because of particular errands and capacities. The two people assume a basic part
and obligation in the strategy of decision making of 4com. In this, director of the organization
take assurance about definition of approaches and plans appropriately. In this, part of leader is to
assess the business execution and breaking down set norms with the goal that objectives of
organization will be proficient successfully. Thus, in this, all work will be done specifically
interims and destinations of big business will be achieved.
Employees Involvement: It is fundamental for the leader and director to energize labour
by satisfying their essential necessity with the goal that they feel extremely cheerful and also
perform in a precise way towards the achievement of business targets and objectives. Labour of
the organization is recognized as a basic assets which fundamentally contributes in the
augmentation of business efficiency (Chase and Wilson, 2015). It drives the venture towards
maintainability and development of them.
P3 Distinctive hypotheses and models including Situational, Contingency and framework
leadership
Utilization of appropriate instruments shapes the business capacities and exercises. There
are primarily three sorts of administration speculations which are received by organization with a
specific end goal to accomplish objectives. Different hypotheses and methodologies are
embraced by the 4Com , so in this execution of the organization can be boosted and development
is accomplished.
System leadership theory: It is taken after to raise business execution and accomplish
respectability in the commercial center. At the time of technique foundation, this approach
bargain a base of knowing to directors. It is distinguished as a complete style of business
improvement. This hypothesis for the most part utilized by leader and director of organization so
as to do viability and proficiency.
Contingency Leadership style: It altogether depends on the outside and inward condition
in which business works. This sort of style distinguishes that there is no particular root to make
better collaboration and in addition take viable judgement. Under this sort of leader have great
capacity to assess troublesome circumstance and take after their self style. It is additionally
investigation as an open approach in the organization which is important or significant for the
business executive to deal with it precisely.
4

Situational leadership style: It is exceptionally fundamental and reasonable strategy for
hurting long haul development of an association. It is recognize as a viable hypothesis which
shape that a director and leader should choose this style according to the troublesome
circumstance. This sort of hypothesis can be followed in every circumstance identified with its
versatility or adaptability (Marchington and et. al., 2016). This style help them in spurring
pioneers to choose precise authority perspectives. It additionally distinguishes that the
development and improvement of leader rely upon their insight and nature of choosing authority
style.
It upgrade the item quality which bolster in drawing in million customers. Operational
administration bolster the association in giving quality administrations and items to the
customers and satisfy them by finishing their fundamental requests and prerequisites. The two
pioneers and supervisors put their hundred percent endeavours in upgrading adequacy or
effectiveness of task administration to accomplish objectives of the organization. It
predominantly centers around diminishing extra cost of creation and additionally guarantees
usage of ideal assets (Dursun and Kilic, 2012).
TASK 3
P4 Key methodologies of operational administration and part of chief and leader in this context
Total quality management: This sort of techniques is trailed by the business substance
with respect to deal with item quality successfully. With respect to hold benefit quality for
extensive stretch, it is fundamental and gainful for the business substance to give successful
preparing and improvement to its staffs on consistent premise. This procedure bolster in
diminishing superfluous cost from the movement of assembling. 4Com is a media transmission
association that mostly centres around giving excellent items and administrations to its customers
with respect to satisfy them and get their dependability (Kadirvel et. al., 2012).
Six Sigma: This system exceptionally gainful for the association to decrease extra cost
and blame from creation process. It is distinguish as a compelling apparatus for progress and
advancement of organization. It help the supervisor in enhancing their administrations or item
quality. With adjustment of this apparatus business element has specific targets, for example,
expanding consumer loyalty, boosting benefit, and decreasing extra cost.
5

Queuing: Primary intention of choosing this approach is to assess the holding up line
viably. It is useful and important techniques for all organization is to set up their administrations
and items keeping in mind the end goal to serve customers in a deliberate and systematic way.
Operational management: It is distinguish as an idea which help with taking care of
business tasks in a compelling way. It aid generation techniques and additionally guarantee in
executing adequately. There are a few strategies for operational administration are portrayed as
takes after (Werner and et. al., 2013).
Lean production: These will help organization keeping in mind the end goal to expand
benefit and piece of the pie in a viable way. This approach decide as a basic procedure which is
embrace by 4Com administrator for thought process of expanding efficiency and offers of
creation exercises. Further, this help business substance in keep up item or administration quality
which bolster in give fulfilment as indicated by clients require.
Just-in-time: So in this clients are requested asked for at the prerequisite time underway
action. One of the fundamental advantages for utilizing this techniques is that it diminish the
stock cost. This is recognized as a stock approach which is used by the business supervisor
keeping in mind the end goal to amplify process viability and lessening wastage of items.
Continuous improvements: Utilization of this technique help the manager of 4Com in
upgrading administrations quality and giving them in a proceed with bases to its customers. It is
distinguish as an important and basic approach for all undertaking to made upgrade in its
administrations and items to draw in million number of customers towards their association. For
this, organization takes remark and inputs from its customers on everyday schedule (Borhan and
et. Al, 2012).
There are some part and duty of leader and chief in Operational administration
They urge labourers to work and perform for the accomplishment of objectives and goals
of association (Kua and Wong, 2012). Both individual are assumes a basic part and obligation in
overseeing business task in a successful way. In this executive define appropriate approaches and
plans, then again, leader see legitimate use of plans and arrangements. They allocate their
obligations as per capacities and abilities of specialists concerning increment benefit and
efficiency of organization. It is important and basic for the head to deal with whole exercises of
business task in a precise way . Both are plays fundamental obligation in upgrading viability and
6

productivity of the 4Com. All key methodologies of operational administration are critical for the
organization to accomplish long haul objectives and destinations in constrained day and age.
P5 Esteem and significance of operational management
It help with lessening extra cost of assembling movement of the business element. In the
present work climates, activities administration plays as a basic obligation in supportability and
advancement of the association. It additionally enable director of 4Com to use ideal assets and
also guarantees to improve administrations quality. There are some significance and estimation
of operational administration are as per the following:
Profit maximisation: It is fundamental for the business of 4Com to see that they give
better administrations quality to its customers in a compelling way. One of the primary point and
intention of each business to win greatest deals and benefits (Hefetz and Warner, 2011).
Appropriate execution of whole exercises that guarantees use of ideal assets and in addition
enhancing execution of the organization. The yield of this is to upgrade benefits of firm.
Administer long term benefits: It likewise help with drawing in million number of
customers towards items and administrations and also gives long haul advantages to them. One
of the fundamental quality and favourable position of operational administration is to help head
in upgrading merchandise quality and generation process in a powerful way.
Customer satisfaction or gratification: It likewise bolster manager in accomplishing
higher adequacy underway movement and also offering quality administrations or items to the
customers. Operational administration is exceptionally fundamental for the business to
guarantees fabricating procedure of high calibre of administrations and items. It help in
satisfying fundamental prerequisites and necessities of the clients.
TASK 4
P6 Distinctive components that effect upon basic leadership and operational management
In advertise, there are diverse components show which very effects on utilitarian and task
of organization. These are for the most part classified into two ways including outside and
inward. Both are portrayed as below:
Internal Factor
It is distinguish as a basic factor which is primarily related with association in inside. It
incorporates distinctive elements which impacts on basic leadership and operational
administration are as per the following:
7

Suppliers: So this factor influences on business exhibitions and additionally basic
leadership movement of manager (Duan and et. al, 2012). In every last business, they plays
fundamental obligation in giving crude material to association.
Society: It is fundamental for big business to take after all movement according to
government enactment. They are likewise fundamental piece of the organization improvement
and development. In this unique tenets, convictions and standards impacts the execution of
organization.
Employees: In the association they plays basic obligation in business development and
achievement. These are primary resources of the organization who have obligation to develop
viability and execution of business. Learning and aptitude of the representatives is profoundly
impacts on operational administration and in addition basic leadership procedure of director
(Gottwalt and et. al., 2011).
Customers: They are principle individual who are mindful in creating more deals and
incomes of organization. 4Com is a media transmission organization which bargains in various
electronic things to pull in million clients towards products and enterprises.
External factor
It is distinguish as an outside factor which are available in outside of the association.
There are a few components which are incorporates into this are as underneath:
Technological: 4Com is a media transmission organization that utilization inventive
innovation to draw in million clients towards headway of innovation. Be that as it may, at some
point it produces as an impact on chairman judgement and operational administration (Gil and
Tie, 2011).
Social: It is important for 4Com in light of the fact that it is makes more income and
works different instruments viably. It is recognized as a piece of society which incorporates
different standards that for the most part impacts on business tasks.
Political: These viewpoints comprises different guidelines and controls of
administrations of the nation. 4Com is subject to comprise all change which impacts on basic
leadership and business activities.
Economic: there are some factors are defined in respect of executive and their choice
towards development of organization. It is distinguished as an outer factor that incorporates
different parts, for example, flattening, expansion and financing cost and so on.
8

It mainly focuses on decreasing additional cost of production as well as ensures
utilisation of optimum resources (Dursun and Kilic, 2012). It enhance the product quality which
support in attracting million clients. Both leaders and managers put their hundred percent efforts
in enhancing effectiveness or powerfulness of operation management to achieve goals of the
company. Operational management support the organisation in giving quality services and
products to the clients and fulfil them by completing their basic demands and requirements.
CONCLUSION
Part of leader and capacity of director bolster the association to rouse and energize their
representatives towards accomplishment of long haul objectives and targets.According to the
above mentioned report, it can be inferred that operational administration is critical and
profitable piece of the business achievement. Keeping in mind the end goal to advance laborers,
organization utilize distinctive sort of administration speculations and models which help
administrator in troublesome circumstance. Key methodologies of operational administration and
its critical additionally valuable for the business element to pull in million clients and accomplish
long haul objectives and targets.
9

REFRENCES
Books and journals
Witt, S. F., Brooke, P. J., 2013.The Management of International Tourism (RLE Tourism).
Routledge.
White, P., 2016 Public transport: its planning, management and operation. Taylor & Francis.
Werner, A. D., and et. al., 2013. Seawater intrusion processes, investigation and management:
recent advances and future challenges. Advances in Water Resources. 51. pp.3-26.
Pinkerton, E. ed., 2011 Co-operative management of local fisheries: new directions for improved
management and community development. UBC Press.
Nakayama, F. S. and Bucks, D. A. Eds., 2012. Trickle irrigation for crop production: design,
operation and management(Vol. 9). Elsevier.
Marchington, M., and et. al., 2016. Human resource management at work. Kogan Page
Publishers.
Kua, H. W. and Wong, C.L., 2012. Analysing the life cycle greenhouse gas emission and energy
consumption of a multi-storied commercial building in Singapore from an extended
system boundary perspective. Energy and Buildings 51 . pp.6-14.
Kadirvel, K., et. al., 2012, February. A 330nA energy-harvesting charger with battery
management for solar and thermoelectric energy harvesting. In Solid-State Circuits
Conference Digest of Technical Papers (ISSCC), 2012 IEEE International. (pp. 106-
108). IEEE.
Hunt, D. and Wilson, D., 2015. Farm power and machinery management. Waveland Press.
Hefetz, A. and Warner, M. E., 2011. Contracting or public delivery? The importance of service,
market, and management characteristics. Journal of Public Administration Research
and Theory 22(2) . pp.289-317.
Haux, R., et. al., 2013. Strategic information management in hospitals: an introduction to
hospital information systems. Springer Science & Business Media.
Haimes, Y. Y., 2015. Risk modeling, assessment, and management. John Wiley & Sons.
Gottwalt, S., and et. al., 2011. Demand side management—A simulation of household behavior
under variable prices.Energy policy 39(12) . pp.8163-8174.
Dursun, E. and Kilic, O., 2012. Comparative evaluation of different power management
strategies of a stand-alone PV/Wind/PEMFC hybrid power system. International
Journal of Electrical Power & Energy Systems.34(1) .pp.81-89.
Borhan, H., and et. al, 2012. MPC-based energy management of a power-split hybrid electric
vehicle. IEEE Transactions on Control Systems Technology. 20(3). pp.593-603.
Alderton, P. and Saieva, G., 2013. Port management and operations. Taylor & Francis.