Management and Operations: Strategies and Practices Report

This report provides a comprehensive analysis of management and operations, focusing on key approaches such as Total Quality Management, Six Sigma, Supply Chain Management, and the 5S approach. It examines the significant roles of leaders and managers in defining objectives, implementing strategies, and managing resources to achieve business goals. The report utilizes the Amazon case study to illustrate the practical application of these concepts, highlighting how Amazon employs these strategies to enhance quality, customer satisfaction, and operational efficiency. It emphasizes the importance of operational management in achieving business objectives, including product selection, planning, cost control, and overall organizational success. The conclusion summarizes the impact of internal factors and the adoption of operational approaches to improve the quality of goods and services. The report is well-structured, including an introduction, detailed analysis, and a conclusion, supported by relevant references.

MANAGEMENT OPERATIONS

TABLE OF CONTENT
 INTRODUCTION
 ACTIVITY 2
 CONCLUSION
 REFERENCES

INTRODUCTION
 Management and operations is the administration of business practices that can
support an organisation in creating a highest level of efficiency that is possible in
the firm. It is mainly concerned with converting labour and material into goods and
services as efficient as possible in order to maximise profit.
 It will also highlight different theories and model of approach that support
organisation in achieving objectives. Further, study focuses on key approaches to
operation management and the role that leaders and managers play

Key approaches to Operation Management and the roles of
leaders and managers
Operation management refers to all those activities or procedures that smooth en the
process of production, manufacturing, logistics, procurement and sales & distribution.
 Key approaches that strengthen the quality and credibility of concerned and related
bodies/departments are as follows-
 Total Quality Management
 Six Sigma
 Supply Chain Management
 5 S Approach
 Top down and bottom up operational strategic approach.

CONT..
Leaders and Managers play significant roles in defining
appropriate approach to the organization through various
strategic plans, analysis and researches. The key roles of
leaders and managers in operations management are-
Defining the objectives of production/operation with proper
deadlines to the workforce.
Applying proper/suitable approach of work and delivering it
within the organisation.
Maintaining the capital funding, budgets and raw materials.

CONT..
 TQM is a common approach to operational
management in any organization, focuses
upon all the possible parameters of
functional areas of an organization.
 This approach is adopted by Amazon to
conduct each and every process of
management smoothly.

CONT..
 Six Sigma is the best known approach to operation as well as quality with three principles-
DMAC, DMADV, DFSS which involve the method of Defining, Measuring, Analysing,
Controlling, Verifying, Designing and Optimizing the processes of the manufacturing and
delivering the services to its consumers.
 Amazon uses an authentic yet flexible approach of operation as well as quality management to
increase its customer satisfaction. It uses Six Sigma approach for improving its operational
management system with the help of the expertise manpower and executives.
 Supply Chain Management at any organization has to be effective and free from any kind of
faults to achieve desired customer services and satisfaction. It must include proper allocation
of resources with selecting the most appropriate channel for the logistics, distributions and
related primary and secondary services

CONT..
5S approach of Operational Management is the most simplified yet easy
method/approach to achieve a standardised working environment by eliminating
the materials that are no longer productive and useful for the organization.
Amazon being a huge provider of services adopt 5 S approach of the operational
management to maintain effective environment for its employees and delivers its
services smoothly using appropriate machineries, equipments.
Top down and Bottom up approach is the most desirable and friendly approach
can be used in organizations. It includes the involvement of entire workforce for
decision making process and other activities

Importance and value of operations management in achieving
business objectives
 The operational management is the important part of
the Amazon company. They play main role to achieve
aim and targets and make the projects successfully.
Operational management is responsible for the process
of create goods.
 They also manage all planning, controlling and
organise operational things, managing. Mainly
operational management aim is that deliver their
product on time

CONT..
 Product selection : operational management of
Amazon works that choose good quality of product
for the success their organisation and Whenever
they select poor quality of product then company
has affected Therefore it is the main work to choose
product quality according to range. They help to
achieve the business objective.
 Planning and organizing : there are main part of
the management that make the proper planning for
the company and organize all the things related to
the planning

CONT..
 Cost control : to achieve business goal Amazon needs cost controlling
management and only operational management do that work. Not only amazon but
also every company need that control their product cost.
 Operational managers helps to reduce cost of the product and assure the quality of
product.
 It will help to increase companies profit. Managers make the planning and strategy
for reduce the cost and now many techniques are available to help control the cost.
Through cost control company earn more profit and achieving business goals.

CONCLUSION
 From, the above study it has been summarised that Amazon have been impacted
by the internal factor like organisation structure, physical resources, human
resources and others.
 They have made use of operational approaches like total quality management
and six sigma which has supported the firm in enhancing the quality of goods
and services they are selling. Company has also applied situational leadership in
order to gain efficiency.