Management & Operations: Approaches, Roles, and Environmental Impact

This report examines management and operations, focusing on key approaches such as Total Quality Management, Just-in-Time, and Lean Production, and their application within Starbucks. It details the roles of leaders and managers in optimizing business processes, emphasizing the importance of understanding market trends, increasing revenue, ensuring customer satisfaction, and boosting sales. Furthermore, the report analyzes the impact of the business environment, particularly corporate social responsibility and business ethics, on decision-making. It concludes that effective operations management involves strategic planning, organization, and control of resources to convert raw materials into final products, ultimately contributing to the company's success. Desklib provides students access to similar solved assignments and study resources.

Management and Operations

Table of Contents
INTRODUCTION
Key approaches to management and operations and the roles that played by managers and leaders.
Value and significance of operations management.
Examine the factors within the business environment that have an impact upon decision-making by leaders and
managers and operations management.
CONCLUSION
REFERENCES
Books and Journals:

Introduction
 The term management and operations can be
understood as the administration of business
practices which helps to maximize the efficiency of
the business by involving planning, organizing and
managing the processes of business to balance the
costs and profits and attaining the highest possible
operating profits .
 The company which is considered in this
presentation is a Starbucks Corporation

Key approaches to management and operations and the
roles that played by managers and leaders.
 There are various approaches which helps to understand the operation management in a better way.
 These approaches support in weighing the situations and take actions accordingly in the organisation.
 Total Quality Management (TQM)
 Just in time
 Lean production

In context of Starbucks, these approaches are explained
below:
 Total Quality Management (TQM):
 Total quality management defines a process
which assists in planning for achieving long-
term success for the business.

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 Just in time:
 This approach supports in focusing on the
production process.
 With the help of this approach, leaders and
managers ensures that the production process
must be completed on certain time with set
targets.

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 Lean production:
 This approach of operations management states
about the best methods to be utilized in order to get
the best outcomes or output for the company.
 This output is being impacted by several factors.

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 Role of a leader:
 The leader plays a role to analyze the desire and
needs of their employees and to inspire and
motivate them accordingly.
 The leader must ensure the direction or the path to
show the workers so that they can work upon it
and accomplishing the desired results of the
company.
 The leader has to work on the boosting the
productivity and potential of their employees.

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 Role of a manager:
 The role of a manager is to hire the talented
and skilled employees so that they can put to
them to the vacant seat and ensures that they
will get the appropriate training and
development programs.
 Essentially, the manager manages the work
activities and resources as per their employee
skills and potential.
 The manager also ensures that work must be
completed on time with desired results.

Value and significance of operations management
 In the business, the significance and value of the operation management are to be understood in order to
accomplish the business objectives and attaining the desired results.
 The organisation Starbucks has to comprehend and analyze the value and significance of the management
and operations in order to accomplish the objectives of business:
 Trends in the market
 Increasing revenue
 Satisfied customers
 Increasing sales

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 Trends in the market: Each and every day trends have been changing in the market. These trends are
essential and vital for the business to achieve their business objectives.
 Increasing revenue: The management and operations supports in making a boost in the ratio of profit.
 Satisfied customers: It is very essential for the growth of the business to enable and create knowledge
regarding the customer’s tastes and preferences and fulfilling them with their best products and services.
 Increasing sales: Operations management supports in boosting the sale of the products and services by
conducting research about the latest techniques and competitive benefits.

Examine the factors within the business environment that
have an impact upon decision-making by leaders and
managers and operations management
Corporate social responsibility:
 CSR is a broad concept that can be turned into
several forms depending on the companies and
industries.
 It is very essential for the organisation as well as
for the society.
 CSR activities develops a real and a strong bond
between workers and companies which increased
the morale and support the employers and
employees.