Analysis of Management and Operations at Barclays PLC

This report examines the management and operational strategies of Barclays PLC, a major financial institution. It explores the significance of leadership and management in achieving business objectives, highlighting the collaborative efforts of leaders and managers in resource allocation, recruitment, and employee development. The report delves into various operational management approaches, including the Continuous Improvement Approach (Kaizen) and Lean Production, emphasizing their impact on quality, efficiency, and customer satisfaction. Furthermore, it assesses the influence of factors such as corporate social responsibility, culture, values, ethics, and sustainability, while also addressing associated challenges related to stakeholder expectations. The report concludes by summarizing the key findings and providing relevant references.

Management and
Operations

Table of content
 INTRODUCTION
 Significance of role by leader and manager to achieve business objectives
 Approaches of operation management within organization
 CONCLUSION

INTRODUCTION
 Management and operation are considered one of the most essential business development
parameters that supports to lead high profitability in the business.
 Management is the strategic approach of the business that helps to lead high change with
business to meet demand of global market.
 Management is responsible to align all business operations effectively so that organization
achieves it’s all goals within timeframe.
 To understand role of management and operations has an example of Barclays Plc company.

Significance of role by leader and manager to achieve business objectives
 Leadership and management are both effective approach which plays effective role in the context
of business. In the case of Barclays plc managers and leaders are works in collaboration to take
effective decision in the context of organization welfare.
 Barclays has large workforce along with more than thousand of staff in the organization within
different functional units. It has adopted diverse culture at the workplace so that can achieve
wide number of busines objectives accordingly scenario.
 However, leaders and managers play efficient roles in the organization development such as
resource allocation, recruitment and selection criteria, training and development and performance
assessment etc. which are further helps to achieve all defined objectives in the business.

Cont.
 Role of leader is to keep individuals motivated within
workplace to put productive efforts while dealing with
complex tasks. Leaders practices two-way
communication system to communicate with staff
members effectively regrading their issues and
provides supports in the form of guidance, inspiration
and assessment to them so that they give productive
performance within workplace.
 Another role of leader is to gain all business
objectives. Leader plays this role to keep an eye on
individuals’ performance while working in the
workplace, resolves their grievance and improves
retention ratio of employees within business.

Approaches of operation management within organization
 From past few years contempory busines environment is highly changed in the digital
transformation world whereas number of new organizations and brands are brought daily
advanced change with innovation and wide range of creativity.
 Manager and leaders both play efficient role in decision-making process to make organization
highly competent in it’s business market.
 The main goal of the Barclay to lead advancement in it’s product services and emphasizes on
customer’s needs and preferences so that can lead high satisfaction in them for the brand and
it’s product.
 There are various operations of management that impacts on organization’s goal, technical
efficiency and performance of busines as an essential determinant for work.
 There are different approaches of operation management that enables in creating high
production standard of business framework and builds large customer base for large growth
function effectively.
 Approaches are described as follows:

Cont.
Continuous Improvement Approach (Kaizen)
 It is also known as a lean manufacturing approach that
enhance quality, safety as well as workplace culture.
This model emphasizes on implementing small, regular
changes to lead improvement over the time period.
 This approach helps team members to improve
productivity in their working and make them enable to
deal with any situation either favourable or non-
favourable which automatically bring benefits in
organization’s performance.
 Barclays implements this model in it’s business to keep
constant in it’s customer delivering services that
improves selling revenue of the products like financial
services, prime policies and others.

Cont.
 This framework comprises six processing steps such as to determine problems, analyse
process, develop an optimal solution, implement solution, analyse the result and standardizes
the results.
 If operation manager of Barclays plc practices all steps of Kaizen model then automatically
enable to take effective decision for the company which can improve productivity of business
effectively.
 With the support of Kaizen continuous improvement model operation manager can build
strong workforce at the workplace which will support Barclay to convince large number of
customers to buy policies and large mortgage payments at optimum interest.
 It has some limitation as well such as time consuming and lengthy process to improve
decision-making skills.

Cont.
Lean production approach
 It is another effective systematic production
process whereas operations emphasize to lead
high class potential along with minimum
wastage of essential resources and effective
utilization of resource by putting less inputs
through managers of company.
 This approach supports managers and leaders
to create cost effective working output and puts
functional inputs to achieve effective strategic
planning and all organizational objectives
within time frame.

Cont.
 Operation management of Barclays plc is mainly focused to
lead best change on it’s operations and produces productive
policies by using all available resources so that it does not
have invest more funds on resources.
 Operation management of Barclay are highly potential along
with the innovative structure, product delivery services
among franchises that enables organization to achieve best
business performance within given timeframe and will raise
good will of company.
 You are also expected to assess and highlight the impact of
the factors such as corporate social responsibility, culture,
values, ethics and sustainability and challenges associated
with the stakeholder expectations.

Cont.
 Impact of various factors
 Currently there are various factors exists within the Barclays’ business environment which can
affect this company in both ways positively and negatively.
 Upper management of Barclays need make appropriate plan for systematically dealing with these
all factors within its workplace.
 Corporate social responsibility (CSR)
 The upper management of Barclays has always required to fulfil CSR within its selected market.
 Basically, this CSR factor is way to different businesses and companies for working in the social
welfare.

Cont.
 Culture
 Organisational culture factors also affect to this company for always removing such
element from the business environment which can negatively impact of its culture of the
workplace.
 Company responsible for improving behaviour of employees, because when this company
has when its most employees has well-improved behaviour, then company’s work culture
will be automatically improved.
 Values
 Top-level management of this company should develop moral values in their employees,
because when employees has moral values, then they always think about achieving
organisational target of company.