Management & Operations: Leadership & Business Objectives at JLR

This report examines the roles of leaders and managers within the context of Jaguar Land Rover's operational management. It explores various leadership theories such as situational leadership, system leadership, and contingency theory, and how these are applied in different workplace scenarios like negative work environments and employee conflicts. The report also details key approaches to operations management, including total quality management and lean production, highlighting the importance of these approaches in achieving business objectives such as product quality, customer satisfaction, revenue increase, and proper resource utilization. Furthermore, it assesses the impact of the business environment on operational management and decision-making, concluding that effective leadership and management are crucial for addressing challenges and fostering a positive and productive work environment.

MO Project

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 2............................................................................................................................................1
LO 2........................................................................................................................................1
P2 Applying the role of a leader and function of a manager in the context of different
situational......................................................................................................................1
P3: Different theories and models of approach.............................................................2
LO 3 ......................................................................................................................................4
P4: Explain the key approaches to operations management and the role that leaders and
managers play...............................................................................................................4
P5: Explain the importance and value of operations management in achieving business
objectives. ....................................................................................................................5
LO 4........................................................................................................................................6
P6: Assess the factors within the business environment that impact upon operational
management and decision-making by leaders and managers. .....................................6
CONCLUSION......................................................................................................................7
References:.......................................................................................................................................8

INTRODUCTION
Operating a business organisation include various operations. Hence many people are
required to perform all the tasks in an effective and efficient manner. Leaders and managers are
the people who take several responsibilities of organisation. They are responsible for allotting the
responsibilities to the various employees of organisation. If all the work is not divided among the
employees, it may create various critical situation of confusion. The life of a business is full of
challenges. Every new day bring new challenges. Solving all the issues and making a clear path
are the key points of the success of business. This report is based on the Jaguar Land Rover
which is a British multinational Car manufacturing company having headquarter in Whitley,
England. The purpose of making this report is to analyse the role of a leader and the functions of
manager in an organisation along with their operations functions of an organisation. In addition
to this, it also cover the relationship between leadership and management in a contemporary
business environment.
TASK 2
LO 2
P2 Applying the role of a leader and function of a manager in the context of different situational.
Mangers and leaders both are important pillar of an organisation. They have different
roles and responsibilities in every organisation. Below mentioned are the two situations which
undertake at the workplace of Jaguar along with the functions of leader and manager which are
applying in those situations:
Negative Work environment
This situation state that the working environment of the organisation is not so good.
Negative work environment directly shows the negative result over the performance of
employees.
Functions of manager:
The manager of organisation is responsible for managing and assigning the tasks. The
manager of Jaguar will manage and allot the tasks in such a way so that they can easily complete
their task in an effective and efficient manner (Anzenbacher 2020). Along with this, the manager
of Jaguar will make such policies which create a positive working environment.
1

Functions of leader:
Leader is responsible for directing the employees and team members so that they can
easily reach to their desired goals. The leader of Jaguar will instruct the team members in a very
polite way which leads to the creation of positivity among employees and working environment.
Conflicts among Employees
This is the situation under which various conflicts has been arises among the employees.
It is the responsibility of manager and leader to maintain conflict free situation in the
organisation so that there is no any situation of conflict has been arises and if there is any conflict
comes among the employees, it should be solved as soon as possible.
Functions of manager:
in the situation of any conflict among the employees in the working environment of
Jaguar. The manager will responsible for removing the conflict on time so that they can smoothly
work by forgetting about any issue. The manager of Jaguar will resolve the situation and
conflicts as soon as possible.
Functions of leader:
The leaders are responsible for taking care of all the situations of organisation. The leader
of Jaguar company try not to develop any situation of conflict as it is not good for working
environment and all the employees of organisation.
P3: Different theories and models of approach
Leader is an important person at workplace as they leads the group of people or all the
members of team. For the purpose of leading the people in an appropriate manner, it is necessary
for them to gain the knowledge of all the theories of leadership as they have to adopt any of
theory of leadership at their workplace according to the working environment, need &
requirement and situation of organisation (Araslı 2019). Along with this, it is also necessary for
them to learn the team building strategies and social psychology. Below mentioned are the some
theories and models of approaches:
Situational Leadership
This theory was developed in 1969 by Paul Hersey and Ken Blanchard when when were
working on the management of behaviour of organisation. In simple words it can be said that,
this theory represent the relationship between leaders and their team members. Basically it
2

presents a framework of ideas to leaders in order to identifying the situation and how they can
deal with the situations. If the team members are facing any conflict, it is the responsibility of
leader to solve them as soon as possible. A team of members is always handled by the team
leader. This theory include 4 styles of leadership, which are explained as under: Telling: Under this style of leadership, the leader have to discuss and inform about their
plans of any change, decisions or any idea which they are going to apply in the
organisation. Leaders of Jaguar properly communicate all the guidelines and
information to their subordinates or team members in order to performing all the tasks
by following all the guidelines of management. Leaders provide proper guidelines to
team members regarding what, how and when to do any specific task. Selling: When the leaders of organisation gives the ideas and directions in order to bring
the improvement in the sales of goods and services of a particular organisation, comes
under selling style of leadership (Bier 2020). Jaguar company has appointed such
leaders which provide the proper directions and ideas to their team members, it is the
reason of continuous growth of Jaguar company. Participating: Under this style of leadership, leaders give proper chance of participating
in the activities of management. This act of leaders create a feeling of motivation in the
employees which leads to the improvement in their performance.
 Delegating: This style of leadership is based on the thinking of leaders and they think
that Let the others do. Leaders provide less information to their team members so that
they can use their own skills.
System Leadership
It can be defined as the style of leadership under which any change in the working
environment has been done in order to grow the skills of employees so that they can work in any
flexible working environment as well. This style of leadership is required high involvement of
leaders as change in working method can also take place hence it is necessary to direct an lead
the employees in an effective and efficient manner.
Contingency Leadership Theory
The another name of this theory is Fiedler's Contingency Theory as it was presented by
Fiedler in 1958. Through this theory, he stated that the success of manager or leader is totally
3

depend on their subordinates not on their own abilities. Leaders provide set of instructions to
their team members which gives result in achieving the organisational goals and objectives.
LO 3
P4: Explain the key approaches to operations management and the role that leaders and managers
play
That administration of the business practices which helps in the creation of higher level
of efficiency in the organisation, can be defined as the operations management. It performs
various functions related to the conversion of raw material in the finished products. Jaguar is
working on the manufacturing of cars and they have to perform several functions which include
production, sales, marketing and many more. In these functions, the managers and leaders of
Jaguar plays a vital role in the approaches to operations management which are given as under:
 Total quality management: This is an important approach of manager as all the
employees working in the organisation for constant improvement of quality of product.
Operations management make various strategies which is helpful in integrating the
quality discipline in the culture and activity of company. The roles of leaders and
managers in the context of Jaguar are given below:
Role of leader: Leaders of Jaguar are responsible for allocating the task to their team members.
They assign the task to their employees in such a way so that they can perform all the tasks in an
effective and efficient manner (Drenth 2020). The leaders of Jaguar communicate all the tasks to
their employees on time so tat they can work well.
Role of manager: At the work place of Jaguar, the managers make and develop such strategies
and policies of ethical code of conduct and plans which make sure the improvement in the
quality of cars manufactured by Jaguar.
 Lean production: Through this approach, the operations management work on the
reducing the waste along with ensuring the quality. This approach is useful as it is very
important for a business organisation as it can applicable on all the aspects such as
designing, production and distribution. This approach basically focus on the cutting down
the cost by doing proper production and respond to the needs of marketby making the
business efficient.
4

Role of leader: They plays an important role in motivating the employees at work place so that
they can do proper utilization of resources in an effective and efficient manner. In the context of
Jaguar company, their leader draws outline for their team members so that the employees can
adopt effective method in order to completing the assigned task. They focus on their team
members so that they can reduce the wastage by increasing the production.
Role of manager: Jaguar company have talented and skilled mangers. They can make the
policies and strategies which include the reduction of cost and improving the utilisation of
resources.
P5: Explain the importance and value of operations management in achieving business
objectives.
Operation management of Jaguar Land Rover plays an important role as they make sure
about the production process. There are several benefits which car manufacturing company
Jaguar gain from the operations management. Some of them are explained below: Product Quality: Quality means the capabilities of satisfying the needs and requirements
of customers. Operation management of Jaguar is responsible for making sure that the
cars manufactured by their organisation is as per the standard of quality or not (Ivanov
2020). Along with this, it also help in identifying the opportunities which the organisation
can gain by doing improvement in their cars. Customer Satisfaction: OM ensures whether the manufacturing operations are running
smoothly or not because smooth running and doing production of products on time can
only satisfy the customers. For every business organisation, customers work as the king
and satisfying their needs are the main task of organisation. The leaders and manager of
Jaguar re efficient and innovative in nature. They bring many ideas and plans which
result in the attraction of new customers towards the organisation. Satisfying the current
needs and requirement of customers leads to the success of business in future. Improving
the quality of product is also useful in retaining the customers along with beating the
competition. Increase in Revenue: Improvement in the quality of products increase the satisfaction
level of customers which leads to the establishment of positive reputation of organisation
in the market. Jaguar is using their reputation in order to attracting the customers and
5

expansion in the market share. Operation management perform the function of
identification and optimizing the procedures used in the production of cars. It also leads
to the cutting of cost of production. As it help the organisation in knowing about the new
processes of production.
 Proper Utilization of resources: Operation management also ensure whether the proper
utilization of resources has been going on or not. If the production department use the
available resources in an appropriate manner, it result in the maximization of output and
minimization of waste products. It also result in the achievement of organisational goals
and objectives in an effective and efficient manner.
LO 4
P6: Assess the factors within the business environment that impact upon operational
management and decision-making by leaders and managers.
Business environment can be defined as the collection of factors which effect the bsiness
operations. Further business environment is divided into two parts i.e. internal and external. It
has been found that there are several factors which implies effect on the operational management
of the organisation (Jafari-Sadeghi 2020). Along with this, it also implies an effect on decision
making process of leaders and managers f each and every functional department. The internal
and external factors of Jaguar Land Rover which gives impact on the operational management
are given below:
Internal Factors Corporate Social Responsibilities: It is an important responsibility of an organisation
towards the society and environment. The Jaguar should take all the decisions which
implies positive effect towards the society. It can be said that Corporate Social
Responsibility is a huge obligation for the leaders and managers of Jaguar Land Rover. It
is the responsibility of leaders and managers of Jaguar so that they can fulfil the CSR in
effective way. Sustainability: In order to surviving in the competition, every organisation need
sustainability (Štrukelj 2019). It implies that the resources available for an organisation
can be maintained for a long duration of time period along with minimizing the waste.
The managers and leaders of Jaguar takes al the decisions in order to ensuring the
6

sustainability as it result in the reduction of cost of production of cars and give result in
the increase in the generation of revenue.
External Factors Social: It is the sum total of all those factors which influence the working of organisation.
Some of those factors include sex, age, preference, culture and many more. Due to
change in any of factor, the customer can change the preference and shift to any other car.
It has been found that mostly the car is the choice of people of young generation people
high economic basket people. If the income and age of customer change, it may give
result on the demand of cars of Jaguar.
 Technological: Because of increase in the introduction of new and advance technology,
the market is growing quickly. Jaguar is adopting all the new technology available in the
market to beat the competition and increase the revenue of organisation (Rajagopal
2020). Jaguar is using various new technology of production and they are also doing
various innovations in their cars. Along with this, they are using various social and digital
platforms in order to reach to the large number of people in time effective manner. The
managers and leaders of Jaguar should motivate to their employees so that they can
properly use the advance technology which leads to the improvement of working
performance along with the production.
CONCLUSION
Form the above report, it is concluded that the Jaguar have various operations such as
marketing, finance, production and many more which plays n important role in achieving the
goals and objectives of organisation. It is recommanded to Jaguar to follow the approaches of
operational management which include quality management and lean production. It's main focus
is on satisfying the needs and requirements of organisation by doing proper utilization of
resources and maintaining the quality as per the standard decided by the management. In
addition to this, it is recommanded to the Jaguar Land Rover to constantly monitor the quality of
their cars so that they can provide higher satisfaction to their customers. Along with this, it is
also analysed that the management of Jaguar should keep an eye on the micro and macro factors
of environment which implies various strategies which may effect the performance of whole
organisation.
7

References:
Books and Journals
Anzenbacher, A. and Wagner, M., 2020. The role of exploration and exploitation for innovation
success: effects of business models on organizational ambidexterity in the
semiconductor industry. International Entrepreneurship and Management
Journal, 16(2), pp.571-594.
Araslı, H. and Arıcı, H.E., 2019. The art of retaining seasonal employees: three industry-specific
leadership styles. The Service Industries Journal, 39(3-4), pp.175-205.
Bier, T., Lange, A. and Glock, C.H., 2020. Methods for mitigating disruptions in complex supply
chain structures: A systematic literature review. International Journal of Production
Research, 58(6), pp.1835-1856.
Drenth, P.J. and Den Hartog, D.N., 2020. Culture and organizational differences. In Merging
past, present, and future in cross-cultural psychology (pp. 489-502). Garland Science.
Ivanov, D. and Rozhkov, M., 2020. Coordination of production and ordering policies under
capacity disruption and product write-off risk: An analytical study with real-data based
simulations of a fast moving consumer goods company. Annals of Operations
Research, 291(1), pp.387-407.
Jafari-Sadeghi, V., 2020. The motivational factors of business venturing: opportunity versus
necessity? A gendered perspective on European countries. Journal of Business
Research, 113, pp.279-289.
Rajagopal, A., 2020. Analysing brand awareness as a driver for determining brand value: a study
in telecommunications service marketing. International Journal of Services and
Operations Management, 37(2), pp.241-263.
Štrukelj, T. and Gajšt, N., 2019. Indispensability of socially responsible business policy.
In Corporate social responsibility in the manufacturing and services sectors (pp. 93-
125). Springer, Berlin, Heidelberg.
8