Management and Operations: Leadership Roles and Business Objectives

This report provides a comprehensive analysis of management and operations, focusing on the roles and characteristics of leaders and managers, particularly within the context of Google. It compares the functions of leaders and managers, examining their applicability in various organizational situations. The report also applies different operational management theories and models, highlighting how operations management contributes to achieving business objectives. Furthermore, it discusses the impact of the business environment on decision-making and operations management, emphasizing the importance of adapting strategies to cope with uncertainty. The analysis covers key areas such as team-building, decision-making, and the implementation of various leadership styles to enhance organizational performance and productivity. This document is available on Desklib, a platform offering study tools and solved assignments for students.

Management and
Operations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1. Comparison of roles as well as characteristics of leaders and managers.........................3
TASK 2............................................................................................................................................7
P2. Applicability of roles of leaders and managers in different organisational situation.......7
P3. Application of various theories and models.....................................................................8
TASK 3..........................................................................................................................................10
P4 Operation management approaches and roles of leaders and managers in it..................10
P5 Ways in which operation management can help in achieving various business objectives11
TASK 4..........................................................................................................................................12
P6 Effect of business environment on decision making and operations management.........12
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................16
Books and Journals...............................................................................................................16

INTRODUCTION
Management and operations is considered as the procedure in which it is necessary to
supervise different managerial function that includes planning, organising, staffing, directing as
well as controlling. The primal purpose of company is to produce and deliver superior quality
goods as well as services to its user during the period of time. In addition to this, it helps in
boosting the productivity as well as efficiency level of organisation at marketplace (KC, Scholtes
and Terwiesch, 2020). The leader is very important for expansion of company. This report based
on Google. It is the international technological organisation. In addition to this, this assignment
involves role as well as responsibilities of manager and leader of Google. Apart from this, there
are different tactics, models and theories of operational management in an effective manner. At
last, this assignment involves various elements of environment of business which imposes direct
impact on decision taken by leader (Gibson and Parkman, 2018).
TASK 1
P1. Comparison of roles as well as characteristics of leaders and managers
Leader: The leader is a person who focuses on motivating workers for carrying out their
work or task in improved way. It aids assistance in achieving vision in distributed period of time
Manager: The manager focuses on different activity and task given to employees and
assesses them to perform in better manner. It boosts performance level of employee in particular
phase of time.
The leader as well as manager plays an important part in order to achieve purpose of
corporation in short span of time. They focus on providing guidance to its employees for
boosting level of presentation of organisation in improved way. They encourage subordinates to
carry out their employment in superior technique for boosting profit in future period of time. In
context of Google, the leader motivates them to execute their task in organised manner. It assists
them in contribution elevated quality services to its client by employees of organisation (De
Roover, 2017).
Role of leaders in Google
The leader provides guidance to its employees to carry out their work in improved way. It
increases motivation of staff within business organisation. In reference of Google, the leader
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focuses on encouraging staffs for accomplishing vision as well as mission of business
organisation in stipulated time period. In addition to this, they allot task to its staff for executing
task in better way. They give opportunity to its workforce to take participation in decision taken
which will be helpful for organisation.
There is various role of leader which is going to be mentioned below:
Interpersonal role: Herein the leader focuses on making high-quality relationship with
its employees for carry out task in an effective manner. It aids assistance them in boosting
performance and level of productivity in upcoming time period.
Information role: It is the responsibility of leader to collect information related to issue
as well as problem of employees in order to resolve them. It helps them in bring positive
environment within business organisation.
Decision making role: The role of leader is to make effectual decision which will be
helpful for growth and improvement of organisation in stipulated period of time.
Recruitment: The leader of Google also focuses on recruiting for hiring the best
candidate from the available pool of candidate as per the need of requirement of organisation.
Selection: The main role of leader is to select the best applicant from the available one in
order to perform different function and activity of organisation in improved way.
Motivation: the other role of leader is to motivate its employees in order to carry out
their different task or work in better way which is good or beneficial for the company in future
phase of time period.
Training and development: the leader of Google also focuses on providing effective
training for boosting their knowledge in relation to the role of job within organisation.
Characteristics of leaders in Google
 It is necessary for leader for being honest as well as loyal for their employment in a
successful method. It encourages employees to perform their activity for accomplishing
vision and mission of goal in short span of time.
 Leader adopts laissez-faire style of leadership which enhances moral of employees to
execute their allotted task in stipulated period of time.
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 The leader must have good communication skill to delegate the work to its staff to
achieve favourable outcomes.
Role of Manager in Google
The manager plays a significant for development of organisation. They perform different
function such as planning, organising, staffing, directing and controlling activities in an effectual
mode. In assistance of this, the manager provides opportunities to its staff to express their
opinion for taking successful decision which will be advantageous for organisation. In addition
to this, they handle various activities and functions in better way. In context of Google, the
higher authority allot task to its staff in order to perform in given period of time. They provide
instruction to its staffs to achieve goal and objective of organisation in stipulated time
period(Grant, Trautrims and Wong, 2017).
Functions of Manager: There is various functions which is performed by the manager of
company such as planning, organising, staffing, directing as well as controlling the different
activities and function of Organisation in an effective manner which is going to be mentioned
below:
Planning: It is the basic function which is performed by the manager in order to achieve
goal as well as objective in stipulated period of time. In addition to this, the manager focuses on
plan their activities and function of Organisation in such a manner that help in improving
productivity as well as level of performance in future period of time. In reference of Google they
focus on making effective plan for achieving vision of organisation during the period of time
Organising: After planning they organised the structure for performing various activity
and task of business in an effective manner. It helps in increasing performance as well as
productivity level in future period of time.
Staffing: Here in the manager of Google focuses on recruiting as well as selection of best
candidate from available one. In addition to this they provide effective training session in order
to increase the skill and knowledge for performing their work in better manner (Giordano, 2020).
Directing: this is the steps where direction is provided by leader or manager to the
subordinates and employees. In order to accomplish all the goals which are earlier set up by the
managers.
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Controlling: This is the last step where a manager checks the difference between the plan
and result. If the deviation between these two is much that steps are taken to control the
deviation. Google uses it to beneficially use the strategic planning.
Characteristics of Managers in Google
 The manager focuses on vision and communicating it with employees for achieving goal
as well as objective of business organisation in stipulated of time.
 They perform different functions such as planning, organising, staffing, directing and
controlling the employees of organisation for performing their task in an effective
manner.
 The manager must be a good leader that taking effective decision which will be beneficial
for success and growth of organisation.
Comparison between Managers and Leaders
Basis of Comparison Managers Leaders
Risk Through appropriate manager,
the risk of business
organisation can be eliminating
(Heizer, 2016).
Whereas, the leader taking risk
for executing different task in
given period of time or
achieving best results.
Authority and power The manager has authority to
allocate responsibilities as per
the knowledge of employees at
workplace.
The leader has the power to
encourage employees towards
achieving goal and objective
of organisation in short span
of time.
Orientation The manager is considered as a
task oriented. The main
purpose is to execute their task
in an effective manner.
The leader is determined as
person oriented and they
motivate other person to
perform their work in better
way.
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From the above discussion, it has been examined that, both manager and leader plats an
important role for success and growth of organisation. They motivate employees towards
achieving goal and objectives in stipulated period of time.
TASK 2
P2. Applicability of roles of leaders and managers in different organisational situation
Manager and leader both play an important role for success and growth of organisation.
In addition to this, they focus on taking effective decision which will be advantageous for
organisation in future time period. It is stated that, the business environment is very uncertain;
the changes take place within blink of eyes. Therefore, it is the duty of manager and leader to
make effective strategies, plan and policies to cope up with uncertainty for taking appropriate
decision at marketplace (Donohue, Özer and Zheng, 2020). In reference of Google, the manager
focuses on providing various kinds of services such as Google pay, Google sites and Google duo
in order to attract large number of customers in the market. They also assess the entire level of
performance of staffs in order to achieve goal and objectives in short span of time. There are
different examples of important conditions of Google which is going to be mentioned below:
Team-building: It is necessary to build team for performing different task and activities
in an effective manner. The manager and leader both make good relationship for enhancing
performance level of team member at marketplace. In addition to this, the manager performs
different activities and function in stipulated period of time. Due to build an effective team, there
is the strong bond is maintained between employees and manager of company. It also aids
assistance in hit the target in short span of time. The manager delegate works to its employees
and observe them to perform it in better way. In discourse to Google, the manager motivates
employees to express their viewpoint and opinion in order take effective decision which will be
advantageous for organisation. They bring innovative services for executing task in an effective
manner. Therefore, the manager allots different task to its member of team as per their
experience. They also create loyalty and trust among employees in order to increase their
performance level at workplace. In addition to this, the staffs build confidential data for
achieving goal and objective in stipulated period of time. Thus, it has been stated that, it is
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important to make effective team for boosting productivity of organisation in stipulated period of
time.
Decision-making: It is important in organisation for managers to make good decisions.
when taking Google into context managers are responsible for handling different types of
operations and activities. They need to make sure that all the managers are efficiently motivating
the employees and encouraging them to work towards the benefit of organisation. In addition to
this, it is crucial to have a mental intelligence for taking effective decision for increasing sales as
well as revenues of the organisation. They focus on collecting important information which is
useful for company but it takes too much time as well as efforts of manager. The whole
procedure of taking decision is based on information which is collected by manager at
marketplace (Lee and et. al., 2020). In reference of Google, the manager builds team in order to
take appropriate decision which will be advantageous for organisation. The higher authority of
company give right to every member of department to share their views and opinion for taking
decision in stipulated period of time. The managers have efficiently adopted the participative
leadership style in order to make sure that decision making includes the efforts from employees
as well. It is necessary that employees feel motivated and belonged to the organisation so that
sense of belongingness can be built between them. It helps in collecting information regarding
taste and preferences of customer in order to fulfil their needs. The manager of Google offers
innovative products and services to its user in order to retain them for a longer period of time. It
helps in increasing sales as well as profitability level in future period of time.
There are various roles which are performed by leader in various contexts that is going to
be mentioned below:
Recruitment: Herein the main focus is to recruit talented and capable applicant in order to
fill the job vacancy available. It helps them in selecting the candidate according to the
requirement.
Selection: The selection is a process in which the manager focuses on selecting the best
candidate from available one. In context of Google they focus on choosing the best candidate for
filling the job vacancy.
Motivation: The leaser here focus on encouraging the employees in organisation so that
more efforts can be put in by them and all the aims of organisations can be achieved
successfully.
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Training and development: Herein, effective and efficient sessions for training and
development of employees are conducted by the leader so that they can train employees for all
the skills which is required by them to successfully complete their jobs
P3. Application of various theories and models
Leadership is considered as the capability of a person to motivate the another person
performing their work within business organisation. They lead their team member and
communicate vision in better way in order to accomplish it in stipulated time period. In addition
to this, they also focus on coordinating the member of team in order to resolve conflicts and
grievances among employees for achieving favourable outcomes. They maintain optimistic
relationship with its staff for increasing proficiency within organisation. There are various types
of style of leadership which must be followed for achieving vision and mission for organisation
that is given below:
Situational leadership: In situational leadership theory, the leader behaves according to
different situation or circumstances. It is stated that, every leader changes according to the
condition which occurs within business organisation. In addition to this, it is essential to
implement the leadership style based on various situations. In context of Google, the leader
behaves in such a manner that helps in boosting profitability of organisation in stipulated period
of time. The different employees come from various culture and background; thus, it is required
to implement the suitable approach of leadership as per situations. For instance, there is the issue
related to increase in employee’s turnover rate then the employees change their leadership style
as per situation.
System Leadership Theory: This is the kind of theory which works with their whole team
in order to increase efficiency of business organisation. There are four types of elements which
included in this kind of leadership style such as actionable method, strategy, process as well as
foundation of system model. It increases skill of workforce within organisation. This theory is
used to observe the behaviour of staffs in order to maintain high-quality relationship with its
workforce at workplace. And also, they perform their work in systematic way for boosting
efficiency level of subordinates within business organisation.
Contingency Leadership theory: This theory was given by Fred Edward Fielder in the
year of 1964. This is the kind of theory which focuses on leader’s behaviour in order to adopt
changing environment in an effective manner. This theory not only emphasised on leader but
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also the condition in which the attitude of leader with its employees. It is adopted when it is
necessary to have a skill such as motivating employees of Google. In addition to this, the concept
of style of leadership which aid assistance to Google in adopting changing environment in easy
manner in order to attract large number of customers at marketplace. This is helpful for company
to enhance their sales and profits effectively. They can also build good reputation in market
through the help of it. They can also make customers loyal towards them and they can retain
their customers to sustain in business for a longer period of time.
Form the above-mentioned leadership style theory, it has been analysed that Google
adopting the system theory of leadership in order to assess the situation or circumstances for
taking effective decision which will be beneficial for success and growth of business
organisation.
TASK 3
P4 Operation management approaches and roles of leaders and managers in it
Operation management refers to an important function in an organisation. This helps in
organising, planning as well as supervising the process of manufacturing as well as production. It
is helpful for an organisation in managing the production system of organisation in order to
produce effective outputs from the input which are used for production (Yang, Qiu and Chen,
2020). This also helps an organisation in increasing their productivity efficiently. In context of
Google, there are a number of operational functions which include human resources, inventory
management, process and capacity is it designing and so on. Some of these operational functions
of Google and mentioned below:
Different approaches used by Google for operational management:
Just-in-time approach: This is the approach used in operations management in which managers
make sure that all the raw materials which are brought in by company to manufacture the
products and services. This helps in reducing the cost of inventory as well as making sure that
inventory is always available whenever required. It is duty of leader in Google to imply
discipline in the organisation and amongst employees. With the help of this they manage
inventory well and also manage cost of organisation.
Total quality management: This refers to maintaining quality of products and services by the
organisation through taking a number of steps by eliminating deficiency in any function. This
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helps Google to retain customers with them for a longer period of time and ensure sustainable
development of company. The leader continuously works on quality of products and services.
They make sure that all the inefficient activities resulting in deficiency of quality of products and
services provided.
6 Sigma:This is an approach used by Google so that they can implement proper functioning in
the organisation. This means that company have to make sure no mistakes or deviation from plan
are done while conducting the operations. This helps the company in increasing the efficiency as
well as also producing goods and services which helps in increasing customer satisfaction. It is
duty of managers and leaders to make sure that they implement proper functioning at the
organisation, they need to find reason for any deviation of results from the plan and take
effective measures to work on it.
Lean Management: Lean management refers to managing continuous improvement so that
business can be benefitted from it in long-run (Größler, 2020). This includes a number of small
activities which help in bringing overall efficiency in organisation. In Google, it is duty of
leaders and managers to continuously review the performance in organisation. They make sure to
minimise any of such activity which wastes time and efforts of employees.
P5 Ways in which operation management can help in achieving various business objectives
Operation management is an important function in an organisation which helps in control
and management of all the activities. The activities which are controlled under this function or
operation, designing, maintenance of system, manufacturing of product and services and so on.
In Context of Google, major aim of company is to maintain good quality of products and
services in their operational management. There are a number of objectives of a business which
can be achieved through the help of operational management which are mentioned below:
Enhances goodwill: In context of Google, operational management helps company to build a
positive brand image in the society. The result of this is that company gains more customer share
and competitive advantage. The managers at the company focus on increasing productivity of
employs through which they can provide higher quality of services to their customers which
ultimately increases goodwill of company. There is effective and efficient leadership style used
by the managers of company in order to make sure that morale of their staff is always high.
Quality management: Quality of services is very easy shall to provide to a customer in order to
gain maximum customer satisfaction. In context of Google, company focuses on providing
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quality services and products to the customers through fulfilling all the needs and requirements
and also adopting a number of new innovation and latest technologies. There are a number of
steps taken by managers to words overall improvement in quality of the products such as just-in-
time, total quality management and so on. This helps Google in maintaining its position as a
leading technology company. Both managers as well as leaders play a crucial role in achieving
this organisational goal of Google.
Customer satisfaction: Every organisation aims at achieving maximum customer satisfaction
through fulfilling all the needs and requirements of the customer (Schwarz, 2020). This is
affective as it helps companies to retain customer for longer period of time. In context of Google,
managers and leaders make sure that employers are drawn towards training and development in
such a way which helps them to retain customers for a longer period of time through improving
relationships with them. Operation management plays an important role in this as only through
quality products and services customer satisfaction could be achieved efficiently.
Increases revenue:Like every other managing function in an organisational operation
management also aims at increasing revenue for the company. It increases brand value and
competitive position of company in the market through with revenues of company increases.
Google have captured large market shares in its industry throughout the world by providing
customer satisfaction which have enormously increase its revenue.
Increase in productivity:Productivity is an important factor for success of every business. Every
leader and manager of a company plays an important role in increasing productivity for
company. In context of Google, managers and leaders make sure that customers are satisfied
with the services provided by company. It is duty of manager to provide training and
management development to the team members so that their overall productivity can be
increased and they can provide maximum customer satisfaction.
Following all of the above tools of operation management Google and other organisations
like google can easily reach all its organisational goals and objectives (Sabbaghtorkan, Batta and
He, 2020). These organisations can make quality product with the help of TQM and Six Sigma.
This will help in fulfilling customer needs and requirements. Also, in order to reach the set
targets for sales and revenue they use quality management, inventory management and six-
sigma. In this way operations management helps in fulfilling all the required goals and objectives
of a business.
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