Management and Operations Report: Leadership and Operation at Morrison

This report offers a comprehensive analysis of management and operations within Morrison, a prominent UK retail company. It begins by introducing the company's management structure, followed by an examination of the roles and characteristics of leaders and managers, along with comparisons of their similarities and differences. The report then provides specific examples to illustrate the application of leadership and management theories, such as the coaching, transformational, and delegating theories, within Morrison's context. Different leadership approaches, including situational, contingency, and systems leadership, are presented and evaluated. Furthermore, the report delves into Morrison's key operational functions, such as finance, human resources, and marketing, highlighting the roles of managers and leaders in each. Key approaches in operation management, including Six Sigma, lean manufacturing, and just-in-time systems, are explored. Finally, the report analyzes the impact of external business environmental factors, such as political, economic, social, technological, legal, and environmental factors (PESTLE analysis), on decision-making by managers and leaders. The report concludes with a critical evaluation of the application of operations management and the influence of various factors on the business environment.

Management and Operations

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
Assessment 1...................................................................................................................................1
1. Introduction of a company and its management structure.......................................................1
2. Presenting the roles characteristics of leaders and managers..................................................1
3. Specific example and examine the role of leadership and management with theoretical
examples:.....................................................................................................................................3
4. Presenting different leadership approaches and theories.........................................................3
5. Conclusion and recommendations...........................................................................................5
Assessment 2...................................................................................................................................5
1. The key operation of Morrison................................................................................................5
2. The key operation functions and role of managers and leaders...............................................5
3. Different key approaches in operation management in Morrison...........................................6
4. Impact of the external Business environmental factors affecting decision making by the
managers and leaders...................................................................................................................7
5. Critical evaluation of application of the OM and how different factors affect business
environment.................................................................................................................................8
6. Conclusion...............................................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Management is the set of principles that helps in planning, organizing, directing and
controlling, whereas operation management is the administration of business practices that assist
to improve the performance of company. The current study will shed a light upon importance of
management and operations. The chosen firm for this report is Morison which is top retail firm
in UK and offers range of products to their customers at reasonable rates. The study will explain
the roles and responsibilities of leaders and manager, along with this report will describe
different theories link with leadership. Moreover, it will critically evaluate different key
functions within an organization that assist to meet the set objectives. Also different internal and
external business environment factors are also defined that may affect the entire decision of
company in negative manner.
Assessment 1
1. Introduction of a company and its management structure
Morrison is among the top four supermarket chains in UK. It is a leading retail markets in
UK. It is a food retailing company. It has its own manufacturing and is well known for quality of
production. The organisation has 11 million customers running every week under approx
110,000 Colleagues. The company adapts matrix as an organisational structure. It is a
composition with the combination of both divisional and functional modules. In this structure the
employees perform in both type for themselves and under group tasks. Also decision taking is an
easy task with the help of the team and the manager so they both work together to attain specific
goals.
2. Presenting the roles characteristics of leaders and managers
ROLES CHARACTERISTIC
Leaders  They work according to the
business plan and objectives
developed by the managers.
 Leaders play a great role in
terms of motivation and
inspiration of an employee
(Roda and Macchi, 2016).
 Leader have a good
communication with the
employees.
 Leaders have the ability to
delegate a decision and the
team members.
 They have the quality of self-
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 Leader encourages the
employees for better
performances .
awareness, and they are
creative and have that
compassion of learning new
things
Managers  Managers of Morrison
develop the objectives and
plan for the organization.
 Manager encourages the
leaders for good results.
 Managers important role is
to prepare plans.
 Managers are experienced
people who have good sort of
knowledge.
 They are good in managing
time and utilizing it properly
(Pavlineri, Skoulikidis and
Tsihrintzis, 2017).
 Managers are confident
people and have a sense of
responsibility.
Similarities of a leadership and management.
Management and leadership (M&L) both require people for completing their work and are
surrounded by them. They both influence the working structure and surrounding of Morrison.
Management and leadership both are considered the important pillars of Morrison. With the
combination of M&L, company is able to meet the define aim of a business and take a business
at further level of success as well.
Differences between management and leadership
MANAGEMENT LEADERSHIP
 Management like stability and tries to
control risk.
 Management wants the work to be done
in systematic and follow all rules.
 Management act authoritatively, and
 Leadership always appreciate change
they try taking risk for better results.
 Leadership promote creativity and
innovation and try finding new ways of
doing a work (Gillen, Jacquillat and
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they just look after whether the orders
are being followed by the subordinates.
 Management creates goals to be
accomplished.
Odoni, 2016).
 Leadership focus on building good
relation and trust between the
employees.
 Leadership creates visions to be
achieved.
3. Specific example and examine the role of leadership and management with theoretical
examples:
 A new discount scheme: In order to attract the customers, Morrison wants a new scheme
to be implied in the market. Manager will give a budget to the leader. Leaders will create
a vision of new low-price or discount scheme now they will create a vision for the goal to
be achieved and will divide their team for the implementation of the scheme. The theory
of coaching of leadership may be implied for the current situation.
 Change management: There is a conflicts between the employees in a team, now to
resolve the same, leader tries to solve their problem and get the root of the matter but still
if it seems puzzled up they will refer it to the manager (Leiras and et.al., 2019). The
transformational theory will be applied here the leader will identify the change and will
create a vision to guide the change.
 A new technological: A new technology introduces in Morrison to improve the
productivity level among employees. The manger first shares the idea about the
technology with the leader and them the leader collect all the necessary information about
the technology and then will inform and explain it to the team members. The theory of
delegating of leadership may be implied for the above situation.
4. Presenting different leadership approaches and theories
There are different leadership theories used by leaders in different situation, some of them
are as mentioned below:
Situational leadership: This theory is based on the assumption that there is no best style
of leadership it all depends on the situation. The theory is about understanding the situation and
applying the style most appropriate according to the condition (Situational leadership style,
2020).
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Contingency theory of leadership The theory exhibit that there is no single way or style
that helps to handle different situations. There may be many variables in a particular situation but
a good leader analyses the current situation, needs of the followers and then take the right action
accordingly.
Systems leadership This theory modifies the leaders in company to make people achieve
their best potential so that the level of productivity increases. System leadership adapt a positive
response even in the complex situations.
Theories Pros Cons
Situational
Leadership
theory
 The situational leader recognises
the need of flexibility as we all and
individuals coming from different
backgrounds.
 Creating a comfortable
environment in the organisation,
employees with diversified region,
language, experiences (Annys,
Ghebreyohannes and Nyssen,
2020).
 It is focused upon
immediate needs only
but did not help to
generate the long term
results.
 This theory is not
unsuitable for task-
oriented environments.
Contingency
leadership theory
 It allows the manager to change the
policies as per the situation
 Helps to take decision for the
welfare of a company.
 This leadership style
leads to wastage of
resources and money.
That is why,
company’s manager
do not use the same.
System
leadership theory
 It is used to increase the
organization’s adaptability to
environmental change.
 The leaders uses this style are quite
adaptive and dynamic
 The nature of inter-
dependence is not
defined in this style
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5. Conclusion and recommendations
By summing up above part, it has been concluded that manager and leader play different
role within business but their main motive is to meet the define aim and objectives of the
company. As summarized from the above that there are different models used by the leaders in
order to take a business at further level of success. Moreover, it is also recommended to the
leader that they should use models in order to deal with the specific situations which in turn help
to meet the define aim.
Assessment 2
1. The key operation of Morrison
Key operations are things to keep the business growing and everything that happens to earn
money also known as business operations. The key operations of Morrison are finance who look
after the financial activities in a company, HR is an important key who look after the needs and
requirement of employees, Marketing see to the needs and wants of the customers, production it
ensures the quality and quantity of production (Wu and Duan, 2019). These key operations are
important factors of Morrison which have helps it grows and attain good performance. These are
the main foundation factors influencing the development of Morrison.
2. The key operation functions and role of managers and leaders.
Key
operational
function
Roles and responsibilities of
managers
Roles and responsibilities of leaders
Financial The manager of Morrison's within
this key operation is to organize, plan
the financial activities and to procure
and utilize the funds of a company
(Elistratov and Denisov, 2017).
The leader of Morrison direct and
controls the financial activities and
guide the team according to managers
plan.
HRM The role of Manager in this
operations functions is to coordinate,
plan and direct the administrative
Whereas, leader determine the
performance of an employees and then
develop the strategy to improve their
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function of Morrison. productivity level as well.
Marketing The manager of Morrison manage the
positing and promotion of products
and brands of Morrison.
The leader execute the plan of the
manager and guide the team for
communication and marketing
strategies of Morrison.
3. Different key approaches in operation management in Morrison
Operation management plays a vital role in managing large firms. It is principally related to the
production of goods and services in Morrison. There are three key approaches in operation
management:
Six sigma: This approach will help to reduce the probability of misleading decision taken
by the management within Morrison (Munawar and et.al., 2018). It is a set of methods for quality
management and improvement in business activities. Operational efficiencies are improved with
the use of management and leadership. Because they both complement each other to meet a
business objective.
Lean manufacturing: An organised process by which the waste of resources is
minimized within a quoted firm. The production process of this is so well i.e. helps in asset
maximum output at minimum inputs. Managers and leaders make strategies and plan to meet
their goals using these approaches for the growth of the company. It make strategy for lean
manufacturing for reducing the waste of resources and use resources in the most appropriate
way.
Just in time: This management strategy aligns the production system directly with the
raw material suppliers. By this a inventory strategy emerges with decrease the waste of
production and increase the efficiency of manufacturing. It receives only those goods which are
useful for the production (Brentan and et.al., 2018). This method helps the producers to demand
accurately. Management and leadership also play significant role in running a business operation
smooth and efficient. The idea of operation management is to reduce the input like labour and
raw material and the organisation increase the outcomes like products, goods and services.
Management and leadership also play significant role to run business operation smooth and
efficient. The idea of operation management is to reduce the input like labour and raw material
and the organisation increase the outcomes like products, goods and services.
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4. Impact of the external Business environmental factors affecting decision making by the
managers and leaders
PESTLE Analysis
There are various external factors impacting the business environment which are required
to be taken care of by the business for smoothly running the operations.
Political Factors
It refers to influence of government rules and regulations that influence the business.
Every organisation has to comply with the established rules and regulations to operate in their
business region. As Morrison is operating in different countries it has to ensure that rules and
regulations prevailing in that country are compiled properly. The increasing trade barriers and
tax rates affect the business at large.
Economic factors
The economic factors refer to growth of economy, its stability and other factors.
Economic policies and procedures define the future growth and success of company. It growth is
stable and going down it should not adopt for new projects. Also the monetary and fiscal policies
of country define the interest rates and cost of raising funds (Purvis and et.al., 2019). It has to
consider the effects of increasing unemployment and foreign exchange rate fluctuations that
affect the profitability of business.
Social Factors
Business as directly serves to the society has to consider the ongoing trends, consumer
tastes and preferences, the cultural background and other factors that could influence the
company. Organisation has to assess the current and future trends that would be followed by the
society to innovate the products to best meet the demand and requirement of society. It could be
assessed that
Technological Factors
The technical advancements are happening in each and every sector of the industry. It has
to be recognised that the technical advancements help the business in its growth and remaining
competitive with the business environment. It is essential for the business to adopt the
technological advancements for increasing the efficiency of business.
Legal Factors
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Every business has to comply with all the laws and legislations associated with the
business to function effectively in the company (Mahyuddin, 2020). A business has to comply
with registration requirements, statutory requirements, other laws applicable to the respective
industry.
Environment Factors
The increasing environmental exploitation is requiring the business to take measures and
actions towards its protection and adopting techniques that reduces the environmental
exploitation the minimum.
5. Critical evaluation of application of the OM and how different factors affect business
environment.
Business operates in a highly dynamic environment and has to appropriately manage the
impact of different operational functions. Political implications for protecting the domestic
market is also decreasing the sales of big companies due to trade barriers. Change in social
trends demand companies to bring new innovations to remain competitive in the market as there
is strong competition in the market. Increasing technological advancement is causing the
companies to make capital investments to increase the operational efficiency and productivity of
the company (Pavlineri, Skoulikidis and Tsihrintzis, 2017). These external forces affect the
business significantly and forces the company to manage the operations to reduce the negative
impacts of these forces.
6. Conclusion
To any organisation managers and leaders create a huge impact. In the success of
Morrison leaders and managers have big contribution. Manager play a great role is managing the
organisational structure. leaders too are an important firm that have leads the firm. They boost
the morale of the team members for higher performances. Manager focus on the regulations,
process, functions of the organisation whereas leaders have motivated, inspired the employees to
give higher production. They plan make strategy, trains and guide in the most efficient ways to
so that the company could achieve its goals. It is to be recommended to the firm that it should
adapt the style of democratic leadership so that every individual a chance to present their
thoughts which in turn assist to meet the define objectives.
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CONCLUSION
By summing up above report it has been concluded that operation and management plays
an important role in the success of the company. Such that leaders and managers assist the firm
to meet set target. Moreover, by using the system and situational leadership model, Morison is
also improving its performance. On the other side, it is also concluded from the study that there
are different key approaches used by the company i.e. six sigma, leader production and just in
time in order to improve the operations which in turn improve the overall performance of a
business as well.
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