Leadership and Management in M&S: A Detailed Operations Report

This report provides a comprehensive analysis of leadership and management practices within Marks & Spencer (M&S). It begins by defining and comparing the roles of leaders and managers, highlighting their functions in achieving organizational goals and objectives. The report explores how leadership and management roles are applied in various situations, such as system changes, employee performance management, and decision-making. It delves into different leadership theories, including situational, contingency, and systematic leadership, examining their application within M&S. Furthermore, the report investigates key approaches to operational management, such as lean production, Six Sigma, reconfigurable manufacturing systems, and sustainability, detailing the roles of leaders and managers in implementing these strategies. The importance and value of operations management in accomplishing business objectives are discussed, alongside factors within the business environment that impact operational management and decision-making processes.

MANAGEMENT AND
OPERATIONS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
LO 1.................................................................................................................................................1
P1 Define and compare role of leaders and functions of manager in M & S.............................1
LO 2 ................................................................................................................................................3
P2 Role of leader and function of manager which can be apply in different situations..............3
P3 Theories and models of approaches in situational leadership, system leadership and
contingency leadership................................................................................................................4
TASK 2............................................................................................................................................5
LO 3.................................................................................................................................................5
P4 Key approaches of the operational management and role of leaders and managers in it......5
P5 Importance and value of operations management to accomplish business objectives in M &
S...................................................................................................................................................6
LO 4.................................................................................................................................................7
P6 Factors within the business environment that impact on the operational management and
decision-making..........................................................................................................................7
CONCLUSION................................................................................................................................9
References .....................................................................................................................................10

INTRODUCTION
Management and operations consists very important role to make successful business
operations in the business. In this regard, organisation ascertain their activities to make
competitive advantages at workplace (Hirayama and Morishima, 2014). Further, leaders and
managers perform their functions to ascertain different activities that produce creative results in
the business. In this context, present report based on Marks and Spencer which is one of the
largest retail sector enterprise in UK market. They are determining several activities with
qualitative material and design. For gaining insight knowledge of the company, present report
covers roles and characteristic of leaders and managers. Furthermore, it includes approaches of
the operation management at workplace to ascertain more effective results at workplace. In
addition to this, it involves importance of value of operation management to accomplish desired
goals and objectives at workplace.
TASK 1
LO 1
P1 Define and compare role of leaders and functions of manager in M & S
In order to accomplish desired goals and objectives, leaders and managers both taking
important part at workplace. In this regard, M & S able to deliver effective results at workplace
through implement activities and task. Beside this, management also take part with
characteristics that reinforce to the mission and vision at workplace. It assists to increase profits
and revenue in systematic manner. It determines several opportunities to accomplish desired
goals and objectives (Chiu and Lo Western Digital Technologies, 2016). Following are certain
differences ascertain between role of leader and function of manager:
Basis Leader Manager
Direction In M & S, leaders demonstrate
their role to give direction to
team members to accomplish
their desired results in
systematic manner.
However, manager of the
chosen organisation
demonstrates their function
through maintain goals and
objectives to take decisions in
it.
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Focus Leader need to make their
focus to determines strategies
at workplace. In this regard,
they are setting small targets
with each activity to attain
more effective results at
workplace.
On the other hand, manager of
the chosen enterprise has
function to focus on the goals
and creating interest of people
to achieve targets and effective
results at workplace.
Qualities Leaders possess innovative
qualities and roles to make
creativity at workplace of M &
S.
On the other hand, managers
of the selected business unit
need to set their goals and
objectives to deal with several
activities through they can
attract several customers in the
business enterprise (Nassiri,
Yarahmadi and Mirkazemi,
2016).
Taking risk Leaders are playing important
role to accomplish desired
results in systematic manner. It
is the creative aspect through
targets and goals will be
develops at workplace.
However, managers of the
selected business unit
determines their functions
through provide proper
instruction and entail
performance for better and
smooth functioning at
workplace.
Participating Leaders of the selected
business unit always
participating to accomplish
desired goals and objectives at
workplace.
On the other hand, managers
determines their role to
perform several activities to
make profitable outcomes and
performances in the business.
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LO 2
P2 Role of leader and function of manager which can be apply in different situations
In M & S, leaders and managers perform effective functions to develop their profitability
and outcomes at workplace. It helps to increase performance that diminish negative impact from
the business in systematic manner. Furthermore, it carried functions to accomplish desired results
at workplace. In addition to this, managers and leaders both are participating to attract several
customers at workplace through ascertain different activities as well. It develops several benefits
through explores several activities at workplace (Hirayama and Morishima, 2014). Following are
certain different situations exists in which leaders and managers perform their functions in
systematic perspectives:
 Change in the system: In the selected business unit, leaders are demonstrates their part
through determines activities through shares roles and responsibilities at each level. In
this context, company making system in which leaders need to take initiatives to
undertake results and performances as well. Beside this, manager of M & S operating
functions to arrange resources that are needed to accomplish desired goals and objectives.
Therefore, political participation also ascertain to make support and proper attention at
every level. Hence, changes will be done in systematic manner. It is the best way in
which targets and goals will be accomplish in business through more effective
functioning and outcomes (Xu, Jiao and Ding, 2016).
 Working performances of employees: Employees of the chosen enterprise have not
quality to work in significant manner. Therefore, it is essential duty of the managers to
perform functions and operations through they are able to deliver effective results at
workplace. In order to assign duty and task to each member, problem will be solve at
workplace. Further, sharing ideas and opinion of people in M & S also maintain
productivity at workplace. In this situation, role model helps to assign duty and
responsibilities to each member to accomplish goals and targets at workplace. It is the
systematic review of process to attain overall profits and revenue. Beside this, managers
also need to ensure that they assist to maintain relationship among different members at
workplace (Xu, Jiao and Ding, 2016). Business structure is not easily develops so that
each person has duty to perform activities as per their own capabilities and performances.
Different perception of the people also assists to make changes in attitude and behaviour
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of business to set several activities at workplace. Developing ideas and relations with
members helps to attain more effective results at workplace.
 Decision-making power: In the chosen business, decision-making power assists to make
creative functions and operations in the business unit. In this regard, M & S need to make
certain changes so that leaders are able to deliver creative functions and operations in the
business unit (Xu, Jiao and Ding, 2016). It is the systematic way in which strategies
design to accomplish goals and objectives at workplace. In this situation, manager of the
chosen organisation need to develop their outcomes through setting goals and objectives
at workplace. It is the systematic review of process in which strategic directions also
develop as per the convenience of customers (Chiu and Lo Western Digital Technologies,
2016).
P3 Theories and models of approaches in situational leadership, system leadership and
contingency leadership
In M & S, there are different elements exists that assists to develop targets and goals in
systematic manner. There are different theories and models can be applied in the selected
business unit that make creative operations in the business. Different theories and models are
defines as follows:
Situational leadership theory: It is the powerful aspect which assists to handle several
situations of the selected business unit. With this regard, M & S need to make effective results
and performance. Further, it also assists to solve business problems in systematic manner
through determines roles and responsibilities at workplace. It assists to examine performance of
the different people in the chosen business.
Contingency leadership theory: In this kind of leadership theory, leaders need to
concentrate on the situation that assists to make creative function and operations at workplace. In
this regard, leader has responsibilities to lead their team members in M & S in systematic
manner. Therefore, there are different factors exist which could be impact on the operations and
performances. Hence, the chosen organisation can easily solve their problems and issues at
workplace (Nassiri, Yarahmadi and Mirkazemi, 2016).
Systematic leadership theory: This kind of leadership style based on the improvement
model that assists to create effective results at workplace. Therefore, improvements are based on
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the understanding the performances that frame development needs of M & S. it assists to
increase skills and abilities to perform functions in the business environment
TASK 2
LO 3
P4 Key approaches of the operational management and role of leaders and managers in it
In order yo accomplish desired goals and objectives in M & S, managers and leaders both
perform several activities. In this regard, different approaches also determines at workplace that
make effective functioning at workplace. It is the systematic review of activities and goals that
assists to set the targets and goals at workplace. Furthermore, it also determines crucial effect to
work in the systematic manner (Xu, Jiao and Ding, 2016).
Lean production:- It is a systematic production system to minimize the waste of resources of
Marks and Spencer. Lean prosecution assembly line methodology developed originally for auto
mobile manufacturing industries (Lindström, Nilsson and Ylinenpää, 2015). Waste is defines as
a activity that is not add value from the customer prospective. Just about every company has
great opportunity to increase its productivity and using learn to manufacture techniques and other
manufacturing best practices. These are the techniques that makes you able to deliver high
quality of production at epochal lower cost. In this approach, leader and manager of M & S need
to develop their roles and responsibilities to undertake more effective program in the enterprise.
In addition to this, leaders make concentration on the activities that are developed to make more
profits (Hirayama and Morishima, 2014).
Six sigma :- this is the approach which is taken to reduce the probability the management will be
misleading. Sigma is a symbol of risk and six sigmas are used to take conclusion along with the
hazard of faliour. This analysis make manager enable to take more reliable decision. It is the
method that provide the tools to improve the capability of their business activity. This raise in
performance and decrease in performance in process. Variation lead top defect decrease and
transformation in profit and quality of product and services. Use of term are well defined projects
that have direct impact on the organization's bottom line. With this regard, M & S need to
concentrate on the activities that assists to make sure that targets will be develops in systematic
manner (Chiu and Lo Western Digital Technologies, 2016).
5

Reconfigurable manufacturing system :- A reconfigurable manufacturing system is one
designed at the outset for quick changes in its structure. As well as it's software and hardware
components. In order to quickly adjust it's manufacture capacity and usefulness within a part
family, in outcome to explosive market or inbuilt system changes. The paper determine the core
characteristics and design principle of reconfigurable manufacture method and expound the
artifact suggested to partial RMS and RMS core characteristics (Xu, Jiao and Ding, 2016). It is
the best way for M & S that assists to set targets and goals in systematic manner at workplace. It
undertakes different activities that assists to make sure that goals and aims will be develops in
systematic manner.
Sustainability:- the sustainable operation department invites submission that are related to
sustainable operations. Exhortation research that applies activity man agent law, tools and insight
to modify some assemblage of environmental, social and economical outcomes. Environmental
conclusion include reducing negative effect of operations or supply chain on the natural
environment and the improving the state of nature. Social outcomes change human safety, health
and welfare, or community improvement. M & S need to concentrate on the objectives and goals
that assists to make sure that targets will be accomplish in systematic manner (Nassiri,
Yarahmadi and Mirkazemi, 2016).
P5 Importance and value of operations management to accomplish business objectives in M & S
Operation management consist important part to develop profits and revenue at
workplace. In this regard, government determines different rules and regulations that assists to
meet with business operations in significant manner. Furthermore, in M & S activities deals with
the improvement in the business process that assist to accomplish creative results at workplace.
Operation management consist very important role and participation to perform several activities
at workplace (Chang, Dai and Bie, 2013). In this regard, following are certain importance and
values has been develops at workplace:
 Lean production: Lean production system consist important role that ascertain effective
results and performance in M & S. In this regard, several activities has been performed to
improve performance and results of the chosen organisation. It helps to gain effective
results in the business to perform several activities and tasks. It ascertains more
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profitability at workplace of the chosen organisation in systematic manner (Derakhshan,
Milani and Sarafraz, 2013).
 Total quality management: In addition to this, total quality management is another
important tool that assists to accomplish desired results at workplace. It is the systematic
work in which M & S need to manage standards in significant manner at workplace.
Performances and efficiencies will be develops to gain more profits and revenue at
workplace (Jia, 2016).
 Just in time: Further, just in time elements design which assists to perform activities
through providing time on it. Therefore, people are easily encourages to purchasing any
products and services in the market. It is the best way for M & S to deliver products and
services on the time. It make effective functioning at workplace to deliver more profits
and revenue at workplace (Xu, Jiao and Ding, 2016).
 Continuous improvement: Continuous improvement also need to develop that make
standards in the business activities and tasks. It is the best way through M & S can
ascertain more profits and revenue at workplace. Hence, they are able to gain more
profits and revenue at workplace through setting the targets at workplace (Inamori Casio
Computer Co., 2016).
LO 4
P6 Factors within the business environment that impact on the operational management and
decision-making
Operation management consist very important role to make successful operations and
outcomes at workplace. In this way, M & S able to develop their performance in systematic
manner at workplace. Leaders of the organisation set targets and accomplish desired results in
systematic manner to perform activities at workplace. Furthermore, effective products and
services will be delivers to accomplish desired results at workplace (Hirayama and Morishima,
2014). It lead to make efficient and effective system in the business unit to accomplish desired
results in the enterprise. There are different factors exists which could be impact to the
performances of chosen organisation such as:
Work process: In order to perform several activities and goals, M & S need to
concentrate on proper working and effective system that take place in the business environment.
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It is the best way through desired results will be develops in significant manner. With the help of
effective plans and procedures, management of the chosen organisation able to create effective
functioning in it (Johnstone, 2016).
Employee training: Employee training is useful aspect that assists to perform several
functions and operations in the business unit. With this regard, M & S need to concentrate on
effective training to employee through they can deliver qualitative results in products and
services. Hence, effective outcomes will be ascertain to make systematic work performances.
There are several activities performed by the business which need to be require arrangement for
increasing profits and revenue at workplace (Lindström, Nilsson and Ylinenpää, 2015).
Return on investment: It is the another factor which create impact on the M & S
performance. This is because, it demonstrates impact on the organisational performances which
need to be manage for developing outcomes in systematic manner (Xu, Jiao and Ding, 2016).
With this regard, return on investment develops benefits that assists to undertake different
activities at workplace in systematic manner. Furthermore, it also increases opportunities of the
company to take several advantages that create high impact on the performances (Ming, Song
and Yuejin, 2013).
Brand impact: M & S has creative brand value that assists to attract several customers at
workplace. It develops outcomes and performances that create several benefits in the business
environment. Furthermore, employees need to take part to attract various customers towards the
goals and objectives (Nassiri, Yarahmadi and Mirkazemi, 2016). The company also taking
decisions that increase sales and profits in systematic manner at workplace. It helps to gain more
profits at workplace.
Corporate social responsibilities: With this regard, M & S need to concentrate on
different outcomes and performance. It is the systematic way in which goals and objectives will
be accomplish in systematic manner. Different rules and regulations also need to follow by the
chosen business for developing their performance in systematic manner (Chiu and Lo Western
Digital Technologies, 2016).
Business ethics: Business ethics also determines several kinds of norms and rules that
assists to develop creative results at workplace. It is the systematic process in which M&S need
to concentrate on the results and performances that make effective results at workplace. It creates
several benefits to the organisation to work in significant manner (Winkler and Choban, 2015).
8

Stakeholders: Stakeholders also create effective participation in the business to
accomplish goals and objectives at workplace. In this way, objectives and goals will be
accomplish when M & S satisfying their stakeholders such as customers, suppliers, etc. It assists
to increase operations and functions in successful manner within the business environment.
Furthermore, the company can develop their operations in different areas of the world (White,
2016).
CONCLUSION
From the above report, it can be concluded that management and operation consist very
important role at workplace. It assists to develop systematic work performances to make sure
that profitability will be gain at workplace. There are different roles and responsibilities will be
develops for more profits and revenue at workplace. In this regard, Marks and Spencer enterprise
has been selected that assists to meet with effective functioning in the business unit. Therefore,
business will accomplish their roles in systematic aspect at workplace. Furthermore, it
summarized about the key approaches that assists to manage several functions that are needed
among leaders and managers at workplace. It is the best way to make sure that profits and
revenue will be develops in systematic manner. Moreover, it articulated about the value of
operations management which assists to make sure that outcomes will be develops. In addition to
this, it summarized about the factors that grow effective information at workplace. It also
develops theories and models that assists to accomplish goals and objectives in the systematic
manner.
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