Management and Operations Report: BTEC HND, Sept 2019 Cohort

This report provides an overview of Management and Operations, exploring key approaches such as Total Quality Management (TQM), Just-In-Time (JIT), and KAIZEN. It emphasizes the importance of operations management within an organization, highlighting aspects like product quality and customer satisfaction, with examples from Morrisons. The report also examines the impacts of external business factors, analyzed through the PESTLE framework and stakeholder considerations. The report delves into the significance of effective operations, the role of managers and leaders, and how external factors can influence the company's operations and decision-making process. The report includes references from academic sources to support the analysis.

Management and operations

 Introduction
 Key approaches of operations management
 Importance of operations management
 Impacts external business have over operations management
 References
Table of content

Management is a phenomena of administrating and
controlling all the tasks and affairs of organisation in
order to gain effective and efficient results and increase
the profitability of the company. There are several
different operations in an organisation which are taking
place and managing them is the duty of leaders and
managers.
Introduction

Operations management is an administrative
activity which leaders and managers undertake in
order to enhance the operations of company.
Operations are basically the functions which are
perform by the company for changing raw materials
into finished goods.
key approaches of operations management

 Total Quality Management (TQM): Total Quality Management is procedure of detecting and
eliminating the errors in manufacturing, supply chain, customer experience and employee efficiency.
Basically TQM is a process of reducing chances of any errors from the operations which are taking
place in company.
 JUST-IN-TIME (JIT): JUST-IN-TIME approach is a system which is introduced for managing the
inventory and raw materials according to the orders company receives. It is basically, a system which
keeps track of the raw material and align the orders with the production schedules.
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KAIZEN: KAIZEN is a approach which promotes the idea of continuous improvements in the
operations. It is part of lean production which has five principles and one of them is KAIZEN. This
principle is basically strives upon the concept of regular improvement and reduction of the main cause
which is causing delays.
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Operations refers to the systems and departments which exist in company and by which all the activities
takes place within organisation. The operations needs to be effective and efficient as through these
ultimate goals of company will be fulfilled. There are several operations which are present in the
Morrisons by which the company is operating its functions and activities.
Importance of operations management

Two main function of Morrisons are elaborated below:
Front Office- This front office operation of Morrisons is face of company, this operational unit is in close
contact of customers.
Supply chain- Another, important operations within Morrison is the supply chain management.
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Importance of Operations management, the role played by managers and leaders
 Product Quality- Operations management have various factors and holds huge importance amongst
those one of the most important factor is maintaining product quality.
 Customer Satisfaction- Once products are offered to public now it is essential that customers are
satisfied with the goods and services they received.
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The company is affected by two major sectors internal and external environment of business. The internal
factors are known by the entity and managed by them but the external environmental components are
manageable and sometimes their impacts can not be mitigated. These external factors can be studies with
application of PESTLE framework which studies the outside environment. But some other factors are also
present which influences the companies operations and decision-making process of managers and leaders.
Impacts external business have over operations management

These factors are as follows:
 Culture refers to the values, ethics, religion and the manner in which an economy is running and
beliefs of population of specific economy.
 Stakeholder and stakeholder expectations- The stakeholders of company are the one who are directly
or indirectly associated with the firm and gets affected by the company's results and performances.
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 Hazen, B. T. and et. al., 2018. Back in business: Operations research in support of big data analytics
for operations and supply chain management. Annals of Operations Research. 270(1-2). pp.201-211.
 Lee, C. K. H., 2018. A review of applications of genetic algorithms in operations management.
Engineering Applications of Artificial Intelligence. 76. pp.1-12.
References