Leadership and Management: Starbucks Case Study Analysis Report

This report delves into the critical distinctions between leaders and managers within an organizational context, using Starbucks as a case study. It elucidates the roles, characteristics, and functions of each, highlighting the leader's focus on innovation, motivation, and guidance, contrasted with the manager's emphasis on planning, organizing, staffing, directing, and controlling. The report further contrasts different leadership styles, including democratic, autocratic, and laissez-faire approaches, illustrating how these styles influence decision-making and employee engagement. It concludes by emphasizing the vital contributions of both leaders and managers to a company's success, particularly in adapting to various operational challenges and leveraging diverse leadership theories to drive positive outcomes.

MANAGEMENT AND
OPERATIONS

TABLE OF CONTENT
 Introduction
 About the Company
 Leader and its meaning
 Role of a Leader
 Manager and its meaning
 Functions of a Manager
 Comparison between characteristics of a leader and manager
 Comparison between role of a leader and functions of manager
 Different Leadership Styles
 Conclusion
 References

INTRODUCTION
The term operation management
refers to a concept that comprises
of several components such as
planning, organising and
monitoring of different functions
of company that allows serving
better services and product in
market.

ABOUT THE COMPANY
Starbucks coffee is a large
chain organization of
coffee shop based on
Washington being
established in year 1971 by
Jerry Baldwin, Gordon
Bowker and Zev Siegl.

LEADER
A leader is defined as an
influencer who influences his
team mates or followers to
perform their task with more
hard work and dedication in
order to attain business
objectives as effectively as
possible.

ROLES OF A LEADER
The different role of a leader is
mentioned below:
 Innovator: A leader's role is to bring
innovation in tasks or to motivate his
team.

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 Motivator: A leader is required to
motivate and encourage his followers.
 Guide: Leader should play its role by
providing proper and adequate guidance
to his employees.

MANAGER
A manager of an organisation is
one who has a responsibility of
running various functions of a
business.

FUNCTIONS OF A MANAGER
The various functions performed by a manager
are mentioned below:
 Planning: A manger's top priority is to plan
the activities in a way that can achieve
company's goals and objectives in an
effective manner

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 Organising: A manger's role is to organise
all the necessary resources such as
employees, physical resources, and all other
support that is required to perform task and
achieve goals in time.
 Staffing: Manager should allot deserved
and potential candidates for each task in an
organisation and give them their roles and
responsibilities

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 Directing: Its Managers role to guide
and direct its employees about the
objective to be accomplish along with
all the necessary tasks with their way of
performance.
 Controlling: A manager should have a
control on the performance of
employees as well as on the results so to
have effective achievement of goal with
minimal wastage.

ROLES AND CHARACTERISTICS
OF LEADER AND MANAGER
Role and Characteristics of a Leader Role and Characteristics of a Manager
Leaders play their role by setting up of directions that
are required to be taken in order to achieve tasks.
Managers play their role by formulating plan and
sharing plan details with leader or with their
subordinates.
Leaders are responsible for developing a company’s
vision.
Managers are held responsible for formulating
organizational goals.
A leader role is to take some risks in order to develop
something better than existing
Manger’s role is to take certain steps that are helpful in
controlling organizational risks.
Leaders possess characteristics of developing
relationship with his team members.
Manager possess characteristic of building processes or
system for the organization.