Pearson BTEC HNC in Business: Management & Operations Assignment

This report examines the roles and characteristics of leaders and managers within the context of management and operations. It defines and compares the functions of leaders and managers, highlighting their distinct responsibilities and behaviors. The report explores the application of leadership and management theories, specifically the scientific theory by Fredrick Taylor and the behavioral theory (human relation theory) by Elton Mayo, and suggests a combined approach for optimal productivity. The report also includes references to supporting literature and journals, providing a comprehensive overview of the subject matter. The assignment aims to provide a clear understanding of the differences between management and leadership, as well as the application of different theories in a practical scenario.

Management and Operations

P1. Define and compare the different roles and
characteristics of a Leader and a Manager
Definition:
 Leader- Leader is someone who deliver continuous support to the
workforce and align the things with respect to the objectives and
goals of organizations.
 Manager- Manager is the one who deliver sufficient support to its
workforce in completing the allotted responsibilities (Weller and et.al.,
2018).

Roles of leaders and managers
Leaders Managers
Leaders act as supporter for the
workforce
Managers act as disseminator in the
organization.
Leaders act as a representative of whole
team
Manager is the resource allocator in the
organisation.
They are the key knowledge person of the
organisation
Managers provide the outline of the tasks
to subordinates.
Leader act as coach for the team members
and is approachable.
Managers act as a mentor and do not
interact with employees on daily and
regular basis.

Characteristics of Leaders and Managers
Leaders Managers
Leaders are not authoritative by nature.
They are dependent on manager for
taking any strategic action.
They have the authority to alter major
strategies of the organization.
Leaders analyse the needs of workforce
and make resources available by the help
of top executives.
Managers are responsible to provide all
the resources necessary for the
organization.
They are directive and highly
participative by nature.
Managers are bound to follow
organizational protocols and do not
participate in team work.
Leaders are proactive by nature. Managers are reactive by nature

M1. Role of leaders and managers by the
application of different theories and concepts
Two basic theories introduced for leadership and management are-
 Scientific theory by Fredrick Taylor and Behavioural theory (Human relation theory) by
Elton Mayo (Bratton and Gold, 2017).
 Scientific theory- It defines the fact that organisation must adopt strategic path and
assessments to conduct different organizations functions and alter the systems and protocols
with respect to the workers for higher efficiency.
 Human relation theory – It was developed by Elton Mayo, involve the facts that higher
productivity can be attain by maintaining healthy relations with employees and fulfilling
their needs on time.

CONT..
 Based on the importance of these approaches and theories, Starbucks must adopt the
combination of both the theories of management for better productivity of workforce
and to achieve competitive advantages.
 Scientific theory will deliver utmost strategic plans to the managers and Human
relation theory strengthen the work culture, employee satisfaction and increase
productivity of the workforce.

REFERENCES
Books and journals
 Bratton, J. and Gold, J., 2017.Human resource management: theory and practice.
Palgrave
 Weller, I. and et.al., 2018. Transformational leadership, high performance work system
consensus, and customer satisfaction. Journal of Management, forthcoming.

THANK YOU