Higher National Diploma: Management and Operations Report - Leadership

This report delves into the critical aspects of management and operations, specifically focusing on the roles of leaders and managers within an organizational context. The introduction sets the stage by defining operations management and its significance in enhancing organizational efficiency and profitability. The report then explores key approaches to operational management, including Six Sigma, Lean Production, and Total Quality Management, highlighting their impact on production processes and supply chain networks. Furthermore, it emphasizes the importance and value of operations management, detailing its functions such as process design and capacity management, and outlining objectives like cost reduction and productivity enhancement. The report also examines factors influencing operational management and decision-making processes, including external environmental elements such as corporate social responsibility, ethics, and sustainability. The conclusion synthesizes the key findings, underscoring the crucial role of managers and leaders in optimizing organizational functions and boosting employee performance. References are provided to support the research and analysis.

Management and
Operations
(PART -2)

Table of Contents
 Introduction
 Key approaches to operational management and role played by
managers and leaders
 Importance & Value of Operations Management
 Factors that posses impact on operational management &
process of decision making
 Concusion

Operations management refer as a business practice that ensures
maximum efficiency and improves profitability of an organisation. It
involves controlling as well as designing of operational activities and
production process. The other part it involves is redesigning of
functions and business activities in order to develop effective products
& services.
INTRODUCTION

Key approaches to operational management
and role played by managers and leaders
Operations management is very crucial for every organisation as these
activities help in management of a organisation in a effective manner.
This quality is very helpful in overall process of production as there will
be efficient use of available resources with a organisation. Operations
included in process are related to converting of raw material into
finished products so that overall value can be provided to customers
according to their expectations.

Contd..
These approaches are also very
helpful in increasing overall
effectiveness in the manufacturing
process:
Six Sigma: Six Sigma is a method
which is focussed on various
financial opportunities for business
and defects present in process that
has to be eliminated.

Contd..
Lean Production: This approach can
be used in the overall production
process in a organisation so that there
is speed in the whole production
process.

Contd..
Total quality Management: TQM
approach can be used by organisation in
detecting various defects and reduction
of errors taking place in the overall
process of manufacturing and in the
supply chain network.

Importance & Value of Operations
Management
Operations management is termed as a business practice of managing
and controlling activities in an effective manner which assist
companies to increase productivity as well as profitability level.
Along with this this, it is also refer as converting raw material into
final products and services with an aim to fulfil requirements and
wants of customers at marketplace.

Functions of Operation Management
The functions of operation management is mentioned below with
relation to company:
 Process Design
 Capacity Management

Objectives of Operation Management:
The Objectives of operation management is mentioned below with
relation to company:
 Cost Reduction
 Increasing Productivity:

Management By Objective
It is a tool that is adopted by companies with an aim to make
improvements in the performance of employees by clearly define
them goals as well as objectives of an organisation. With reference
to AMAZON, the company can adopt this model so that they can
attain their desired goals within time frame.

Factors that posses impact on operational
management & process of decision making
Operational management is a transformational process required for
achievement of increased product value at every stage of business
process. Value added is required for increasing the overall value
of final output and and efficient transformation. External
environment has various factors which posses impact on
operations of a business such internal & external factors posses
influence on the process of decision making as discussed below: