Management & Operations Report: Leadership Styles and Walmart

This report delves into the core concepts of management and operations, differentiating between leaders and managers and exploring their roles within an organization, using Walmart as a case study. It examines various leadership styles, including situational, systems, and contingency leadership, analyzing their strengths and weaknesses. Furthermore, the report explores operational management, highlighting approaches such as just-in-time inventory, Six Sigma, and lean production, and their significance in enhancing organizational efficiency. The assignment includes a student declaration and references to support the analysis of the topics.

STUDENT ASSESSMENT SUBMISSION AND
DECLARATION
When submitting evidence for assessment, each student must sign a declaration confirming
that the work is their own.
Student name: Hamid ali Assessor name: BABAR TANVEER
Issue date: Submission date: Submitted on:
Programme:
PEARSON BTEC HIGHER NATIONAL DIPLOMA IN BUSINESS (RQF)
Unit: 04
Assignment number and title: MANAGEMENT & OPERATIONS [LEVEL4]
Internal Verifier : Muhammad Ali Iqbal Raja
Plagiarism
Plagiarism is a particular form of cheating. Plagiarism must be avoided at all costs and students who
break the rules, however innocently, may be penalised. It is your responsibility to ensure that you
understand correct referencing practices. As a university level student, you are expected to use
appropriate references throughout and keep carefully detailed notes of all your sources of materials for
material you have used in your work, including any material downloaded from the Internet. Please
consult the relevant unit lecturer or your course tutor if you need any further advice.
Student Declaration
Student declaration
I certify that the assignment submission is entirely my own work and I fully understand
the consequences of plagiarism. I understand that making a false declaration is a form
of malpractice.
Student signature: Hamid ali Date:

UNIT 04 MANAGEMENT & OPERATIONS BABAR TANVEER
MANAGEMENT & OPERATIONS
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HAMID ALI
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UNIT 04 MANAGEMENT & OPERATIONS BABAR TANVEER
Table of Contents
Task 1 3,6
Task 2 7,11
References...................................................................................................................................................12
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MANAGEMENT & OPERATIONS
TASK 1
Leader
A leader is a person who orders or convinces his subordinates or employees to achieve a specified goal
or target of the business. Leaders play a vital role in inspiring worker by their teamwork and
communication abilities and company’s goal is ingrained in
them and to accomplish the target, they make the worker
work in a way which helps them to increase the efficiency
and productivity in the business.
Manager
A manager is the individuals in a business who plan and
organize a group’s function throughout the direction of
the business’s defined objective and priorities. The beneficial side of managers is that
they’ve been spread across the organization at different stages, allowing them to handle responsibilities
across multiple divisions and they are also involved with the evolution of work result and undertake this
role through the application of both the planning process at frequent time frames. (What is the
difference between a manager and a leader?, 2020)
Differences between leader and manager
leaders managers
1. Leaders are informed by the goals
established by management.
2. Leaders inspire the workers to work
3. Leaders play the role in turning certain
thoughts certain thoughts into reality.
4. Leaders concentrate on groups.
5. Leaders interact with workers and encourage
them to according to policy.
6. The responsibility of achieving the target by
the company is assigned to leaders
1. Business goals is set by the managers.
2. Managers are responsible for steering the job
to the group.
3. Managers generate ideas for business
development.
4. Managers concentrate on things.
5. The strategies are conveyed from the
manager to the leaders.
6. Creating a progression strategy that the
company would use.
There is an immense disparity among leaders and management that can be seen and with this divide,
both people play an important role in the organization’s progress and a well-educated and manager
should take care of this and have the resources the organization take to maintain how each company
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UNIT 04 MANAGEMENT & OPERATIONS BABAR TANVEER
stays ahead of its rivals also for medium-haul. A leader’s positions were seen as a determining that the
check at their team’s secret abilities so that they should deliver direction to ensure that their aim is
accomplished not only for the corporation, but of the worker. In Walmart the management is successful
in increasing the efficiency of both the systems proposed by the companies and the role of managers
essentially distinguished from the role of executives in the business. The managers of Walmart set the
criteria for the success of the activities of the company’s worker and leaders with their strong
interpersonal contact capabilities get the job completed by the workforce, taking into account the
guidelines set by the supervisors. The distinguished position of the company’s management and
leadership benefits in market success as the activities are separated and done in a general manner. The
role of leaders and managers in the Walmart are:
Planning
The essential role of Walmart management is to schedule and set the company target to maximize the
sale and profit of Walmart. The strategies prepared by the Walmart techniques for the company’s
priorities include kaizen, which leads to be continuing development of the manufacturing process in
order to develop product quality and the role of the leaders in Walmart is to convey to the worker
certain roles set by the management and direct the staff’s attention on achieving these priorities and
goals.
Organizing
Walmart manager plan and use the organization’s tools wisely in order to achieve the corporate
priorities and the leader’s job is to manage resources effectively and empower the worker to succeed
while the available funds are used for the best result.
Directing
The leaders delegate the activities to be carried out to Walmart worker and personnel but the leaders
play a part in forming a team and directing how to achieve the job.
Staffing
Staffing Is the job of leaders and management are expected to get the most of the company’s work and
Walmart hires the staff and assigns the jobs according to the staff’s skill and strengths. The leaders
continue to empower the worker and assign the job according to their skills and connect with them in
order to address any problem and review their output.
Coordinating
Walmart administrators organize the organization’s function for greater performance. The roles of
numerous divisions, including the manufacturing department and finance department, also support the
business from high-quality goods which help to improve the brand image. The role of leaders in
organizing activities lies in the application of best practices in the production of teamwork through
collaboration and strong leadership skills in activities.
Controlling
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The tactics developed by the managers and execution of
these strategies by the Walmart leaders are supervised and
controlled by the company managers and leaders check the
effects of the employee’s success with the expectations set
by the managers and direct the worker properly.
Situational leadership
Situational leadership is a form of leadership that Kenneth
Blanchard and Paul Hersey developed and learned
situational leadership relates to where an organizations
manager or leader must change his personality to suit the level of growth of the followers he is
attempting to influence. The style can adjust constantly in situational leadership to fulfill the demand of
those in the organization depending on the situation
Systems leadership
the leadership of programs define the guidelines around
the company and geopolitical limits. The principle behind such a design is to ensure that leaders around
the organization not only focus at their viewpoint or the company, but also look at the geopolitical
growth of the boarder that will shift to the business environment and organized mechanism. The
organization should aspire to select a leader who sees the company’s long-term future while all leaders
work to ensure that the organization will achieve greater heights of growth from its policies and
procedures.
Contingency leadership
This theory is based on the assumption that there is not just one type of leadership style that is
acceptable for every organization. It is a guided notion that in this case, the best option available would
all depend on the different factors that influence the organization and how a leader will appoint their
choices. The company must analyze the problem that arise within in the company in order to ensure
that one of the most effective form of leadership is selected such that it is helpful in this case. Walmart
management considered the reason for higher purchasing cost and applied the hypothesis to
incorporate certain improvement in operating practices In order to minimize the high price of
manufactures product and adjust the company policy in the department in company. (2021)
Weakness and strengths
All the theories mentioned have weaknesses and strengths. The weakness of situational leadership is
that the lack of employee experience can contribute to a lack of understanding of the company’s
demographics and it will lead to a risk of misleading workers when the conditions can influence the
different variables of the company.
The strengths of situational leadership are that it helps to build up the staff working atmosphere
comfortable and productive. The versatility of the decision-making process for leadership will also
contribute to the reversal of position between workers. This leadership helps to engage the worker in
the decision-making of the company and improve the motivation of the team.
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(SITUATIONAL LEADERSHIP - The Gunter Group,
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The weakness of system leadership is that it does not focus on specific task function of business and it
will affect the structure environment directly and will also affect the functions of business. It affects the
intimate relationship and commitment to success is not directly addressed.
The strengths of system leadership are it helps to deal with complexity and it also helps to take a holistic
view. It is much easier to manage the change through interaction with the environment.
The weakness of contingency leadership is that there is a nuanced solution to the contingency approach.
The solution is very easy to say but it gets more complicated when it comes to practicality. The solution
to contingency suffers from insufficient literature and it is not enough to say that a management action
is dependent on the situation.
The strengths of contingency leadership are that it moves according to the circumstances and it helps
management to change the laws according to case and it allows the business framework to be
developed and the information decision process to be prepared.
The management of objective play a significant role in managing organizational challenges by discussing
the decision-making process with worker and the experience for the execution of the task is combined
between supervisors and staff and management by object approach can inspire worker with the sense
that they are respected in the company and this can make their job effectively. The research concluded
that a better outcome can be achieved according to the theories of operational processes and
leadership styles when implemented in the organization. The other two theories are behavioral theory
and transformational theory
Behavioral theory
the behavioral theory reflects the action of the worker in the group. Each individual employee attitude
and actions are measured and assessed to help and systematically understand the job. The employees
emotional behavioral and physical traits are evaluated to help explain the employees action.
Transformational theory
the trait says of the confidence that the worker’s trust has risen when engaging with them. The
partnership between staff and leader is maintained such that worker achieve positive outcome and
goals.
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TAKS 2
Operational management is an integral aspect of the enterprise to handle the organization’s processes
and increase the organizations production efficiency and also managing the organization tools in tools in
an efficient way. The operational management role is to maximize the efficiency of the organization with
the least inferred capital. This method involved operations covering the raw material into the finished
goods and services. Many operations management approaches that can be used by Walmart. some of
the approaches are just in time inventory, six sigma and lean production.
Just-in-time inventory
To improve the effectiveness of how a company can minimize its surplus by accepting items that are
only required for production, the just-in-time inventory mechanism is explained in the regulation.
Making sure that this approach is in effect helps management to able to assist the organization in
minimizing its warehouse capacity and only to see items that are available at a given time. This approach
is therefore assured by minimizing spending in the industry so the
adoption of goods would only raise the price for the company when it is
not necessary.
The role of managers in this approach to just in time is that to ensure
that vendors or suppliers deliver the right quantity of product to
Walmart and establishing strong relationships with suppliers when
buying the product from them. The main role of the manager is to order
the product on time and date from an established source and ensure
that the correct amount is arranged at a time when needed.
The role played by the leader in the just-in-time inventory approach is that the leaders evaluate worker
efficiency in the time spans and keep track of the stock of Walmart and ensure that all workers are
aware of their positions and duties before the end of the project.
Six-sigma
Six-sigma is the type of technique used in the enterprise that relies on teamwork to carry out the tasks
and as a result, better efficiency is attained. Mostly on introduction of the six-sigma strategy, the
enterprise will ultimately be able to obtain full customer loyalty by limiting business defects and will
guarantee that there is a fair growth within the corporation in order to achieve these objectives and
aims. (Six Sigma Definition - What is Lean Six Sigma? | ASQ, 2021)
The role of managers in the six-sigma is to recognizing and promoting the commitment of worker to the
six-sigma
The role of a manager in the development of the global strategy of the business is to plan such
strategies that can effectively bring utilization of the resources. In Walmart, managers can apply six-
sigma and eliminate wastes and improve effective production another role of the manager is to design
Walmart objective to prepare certain plans that will allow optimal use of capital. In Walmart, the
manager can apply six-sigma to reduce waste and increase productive performance.
Hamid Ali | HND1 7
(Can “Just in Time” #JIT work in
Software Development, 2021)

UNIT 04 MANAGEMENT & OPERATIONS BABAR TANVEER
The role played by the leader in six-sigma is to implanting the six-sigma is to enforce the team’s work
and bring the Walmart team’s efforts to strengthen and leaders try to show how management can save
money by a six-sigma target setting and analysis.
Lean production
The lean manufacturing process is defined as a comprehensive and streamlined method for waste
disposal within the production system. Implementing the lean process during manufacturing will allow
Walmart managers to refine not just the efficiency of the goods but also the productivity of the
employees, as this strategy entails the
whole enterprise committing to a positive
process for its consumer.
The role of manager in the lean production
is to provide support and reviews to
worker, these results will ultimately be
conveyed to administrators and sharing the
success of the process to senior
management or senior executives of
Walmart.
The role played by the leader to take the initiative in tracking waste management operations and to
make it easy for employees to recognize their roles in terms of lean production and give instruction to
workers to improve efficiency.
The effectiveness and significance of operation management are increasing revenue, trends in the
market and increasing sales. Operational control trends to improve the value ratio. The growth in
earning helps to grow the Walmart in different markets and to capture another part of the industry. The
increase in revenues often results in the development and accomplishment of a new goal.
Operational management helps to improve the selling of goods and services by analysis for emerging
technologies and comparative advantages.
Consumer demand patterns change day by day in the market. These patterns are necessary for them to
be reached and focused on. Walmart needs to follow these patterns so that products and services can
be manufactured or provided to consumers and it also usually attracts worker for a longer period.
Leaders and managers have a major role to play in the Walmart. This collaboration with management
and leaders allows Walmart to produce the optimal performance and use the capital according to their
ability and potential and decision-making helps evaluate each condition and analyzes the resources. The
interests and expectations of staff and consumers are evaluated according to business circumstances.
Controlling and distribution is a vital element in ensuring that the management of operations is
responsible for the manufacturing process within the organization and it provides the required delivery
of goods is achieved in to meet the goals and objective of Walmart. When this function is carried out,
the company will see that its intentions to be able to use the money efficiently will be met.
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There are a variety of considerations impacting Walmart operational management and decision-making.
These aspects effect Walmart in achieving the goals and objectives. The positive and negative decisions
are made by the leaders and administrators due to the shifts.
Stakeholders
Persons or bodies who have participated in the firm and have been willing to buy a certain portion of
firm. Stakeholders may be mostly clients or staff of borrowers and the government and the society.
Stockholder plays a vital part in the administration of an organization affairs as owner and
administrators look to run the company and ensure that they satisfy the needs of their clients, who on
the one side may be their biggest shareholder and it is also the management decision to secure the
organizations by dealing with the actions of both the owner and their desires.
Sustainability
Sustainability in the management of operations ensures that all services purchased or used by the
organizations are used properly without mismanagement of the company funds. This system is a crucial
factor for every corporation as any entity wishes to promote itself as a conscientious organization to its
general consumers.
Culture
The culture of a country will have an effect on the way an entity can work or not. The market climate
tries to recognize and interact with the society under which it operates. The idea is to be able to develop
a product that would be relevant to that culture.
Corporate social responsibility
corporate social responsibility is a role that guarantees the survival and growth of the organizations
social, economic, and environmental facets. The corporate social responsibility actions taken within a
corporation and it is the corporate social responsibility policy rules that can guarantee that an entity
takes the smart choices about the ethical needs of the organization and manager and leader have an
immense challenge to ensure that companies cooperate with corporate social responsibility and to
ensure the elimination of pollution levels in the local communities in which the organization works.
Values
A company that within its marketing environment must consider the benefits of its consumer and
evaluate those interests so that they might deliver their product that is welcome and appropriate to
their consumer. In operation management values are known to be an important factor when finalizing
the development and working practices of the company.
Ethics
In order to enforce the corporate social responsibility regulations, the corporation must ensure that it
acts as a responsible enterprise and that any actions taken do not impact the owner and the
atmosphere of the firm. The role of leaders and supervisors is to ensure that the organization fulfills the
objective and purpose of the state from which it works. The businesses should make sure the legal
practices are pursued at all centralized levels of the business.
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The relationship between leadership and management affect the business environment in such a way
that the partnership between the management and the managers is to take care of the wants and
desires of each employee. They also take care of the goals of the organizations or Walmart.
Management and leaders have their own tasks and duties, which help them analyze the corporate
situation and make decisions properly. Leaders forecast the upcoming pattern in resources taken care of
by the leaders. On the other side, the leaders evaluate the threats on the market. On the other side
manager assign resources for each operation. The authority of the manager is transferred to the
assistants so that, due to the role given to them, they can use the power and make decisions. This
influence and decision-making help to accomplish the aims and objectives of the company or Walmart.
The leaders are guiding the department and the workers. Employees walk the route of the
representatives and operate on the properties delegated to them by the managers.
Leaders inspire their staff to achieve the best level of work by bringing flexibility to the working
atmosphere of a worker. This approach has often been seen to encourage workers to do the best work
possible, through freedom and a more outstanding capacity in an evolving economy. This approach
improves organizational management as employees are granted the right to design within their chosen
hours and places, this course, in turn,, will help to preserve the consistency of the product and enhance
the effectiveness of employees. Consumer care is a core feature of every company, management need
to guarantee at all levels which they identify the consumer demand and the consumer preferences for a
product. Being able to explain these aspects play a vital role in the company and, from a corporate
factor of perspective, you need to consider the desires and expectations of the purchaser. Operational
management also wants to see that goods coordination’s between the client and company is still
transparent in order to maximize the productivity of their product and it help to fulfill the goal of the
enterprise of developing a clear understanding of the relationship between the consumers and
themselves, this path will also allow the technical managers to better appreciate the needs of the
consumer and to ensuring that they deliver the product in compliance with these criteria.
Sustainability ensures that the goods manufactured are made using recycled resources and in a
sustainable way. The goal that all enterprises can seek is to guarantee that they can preserve an
awareness of environmental sustainability by minimizing contamination of the local areas or by exerting
pressure on natural resources and its effects are that the company should aspire to produce such as by
using sustainability to focus on the effect that it can have on the environment and in short and medium-
haul. The culture helps the company to uphold the lifestyle of the local area in which they reside, to
demonstrate that they do not adversely interact with the neighborhood and to work together to protect
the culture and keeping this connection would enhance the social responsibility of the company and
ensuing that it works for the improvement of society and by culture retaining the atmosphere where the
company will be able to concentrate on providing items that are relevant to the culture of a given group,
this mechanism will continue to preserve the corporate climate and safeguard the interest of the larger
population.
The ethics help company to maintain the corporation meets the ethics practiced by the business in a
compatible way with overall business ethics, and is intended to foster a sense of accountability within
the business atmosphere and the product of the company and to perform consumer satisfaction than
the company should not exploit its consumer in any way. This sense of duty would result in consumers
displaying a sense of commitment to the brand. For every company that needs to have a sense of belief,
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defined by the corporate that must be pursued by management, one basic concept is to guarantee that
the business can express a feeling of duty to its clients at all times.
Numerous types of organizational control and causes have a negative and positive impact on the market
climate. These considerations such as cost, efficiency and being properly analyzed to make the
interventions successful and result in the achievement of the goals if the organizations. These aspects
allow companies to establish a brand appeal and to please the consumer. High cost and poor product
consistency dissatisfy the consumer and destroy their trust. This report further summarizes the reasons
that companies must adopt the strategies of corporate social responsibility to guarantee that they
maintain the standard laid out by maintaining the community and saving the planet where they run
sustainably. To be able to do business as a responsible business then they must consider the reality that
there will be a certain level of influence within an organization throughout the operational and
management process and in addition to being able to portray an ethical business to the wider world,
management must ensure that there is an awareness and understanding of the factor that can draw the
interest of the prospective consumer. The applications serve as a detriment to the accomplishment of
priorities and objectives. The proposal result in the action being made by the business. it also results in a
loss of time and pause in work due to inaccurate decision making and incorrect interpretation of the
market climate.
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References
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185de89fdaa1> [Accessed 3 January 2021].
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<https://asq.org/quality-resources/six-sigma#:~:text=Six%20Sigma%20is%20a%20method,quality%20of
%20products%20or%20services.> [Accessed 3 January 2021].
Hawkins, C., 2021. Tips On Lean Production And Lean Manufacturing. [online] Open Up Consulting.
Available at: <http://www.openupconsulting.com/tips-lean-production-lean-manufacturing/> [Accessed 3
January 2021].
Hamid Ali | HND1 12