BTEC HND Business: Unit 4 Management and Operations Report - Accenture

This report provides an analysis of management and operations within Accenture, a global professional services company. It examines the roles and duties of management, including the CEO and executive board, and delves into specific functions such as monitoring and dissemination. The report highlights the strengths and weaknesses of managers, emphasizing the importance of effective communication and time management. It explores the roles of the HR department in recruitment, employee relations, and health and safety. Furthermore, the report discusses the role of management in motivating employees, referencing Maslow's hierarchy of needs and democratic leadership styles. It also covers transformation processes, including manufacturing and transportation, and capacity management adjustments. The report concludes by emphasizing the importance of these elements for achieving organizational goals and gaining a competitive advantage, offering a detailed understanding of how leadership and management contribute to effective operations within the organization. The report also includes references to academic sources to support its claims.

MANAGEMENT
AND
OPERATIONS
LO 4

INTRODUCTION
Accenture is a international professional service
company that provide consultancy to worldwide
customers. The company was formedin 1989
and headquartered in Dublin,Ireland.

Explanation of the department including roles in
operation
In order to improve and enhancement of the skills of organisation so that
management plays an important function that is needed at all level of the
company. There are some of the specific duties and roles in Accenture of
management which are described below:
Roles of management:
Monitor- In this role of management in context of Accenture the role of the
people is to take out regular information ad looking for the essential changes
with appropriate changes in the environment. There is requirement to know
the productivity of the business.
Disseminator- In order to find out new ideas proper information and
communicate to the subordinates as well as whole team.
Spokesperson- The role is to speak for the organisation or on the behalf as it may
communicates the same to the other person also.

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Duties of management
CEO(Chief Executive Officer)- The CEO of Accenture have the
responsibility for managing and controlling the daily operation of
the organisation.
Executive Board- In order to manage the group at business in some
of the particular areas.
Appointment of benefits- They concentrate in terms of different
services which involves bonuses, salary benefits, etc.

Background of team of management.
Effective Communication
Solid Team
Communicate individual
responsibility-
Focuses on confidentiality

4. Two strength and weaknesses of manager
Manager plays an important role in the growth of organisation.
As every organisation requires a manager in order to operate
some functions and roles such as indicator, negotiator,
motivator, etc. As it focuses on the strength and weaknesses at
the time of performance of the organisation so that there are
some of the strengths and weaknesses of HR manager are
mentioned below:

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Strengths
They enhance the confidence and pass it on the subordinates and the
employees as it plays vital role in the organisation
There is nothing grow without creativity and innovation so that it is
important factor for the long term survival and success of the
company. The HR manager of entity as he brings innovation and the
new ideas for the other people.
Weaknesses
The HR manager of the company fails in effective communication as
sometime there is no clarity what he convey to their subordinates as it
relates to the misunderstanding.
There is lack of time management as it increases the work load.

Duties and roles of the management in organisation
Any department of the organisation plays an important role in the
development of the business as it helps in organising people,
reporting various relationship and to do work in such a manner
which helps in achieving the goals and objectives. The HR
department of Accenture is formed to deal with recruitments,
training, selections and the functions of development, etc.
Roles and Duties of Human Resource Department of Accenture:
Recruitment
Employe relation.
Health and Safety

6. Role of management in selected situation
At Accenture, there is effective role of the management while motivating the
employees at workplace. Further, at company the issues was faced and
connected with the decrease in the level of motivation of employees. There are
various motivational theories were used in order to handle the management in
an appropriate manner.
There is one of the theory of Maslow hierarchy of need adopted by management
in which various needs are taken into consideration with an aim in order to
enhance the efficiency of the employees. Thee is range of need including
esteem, safety, physiological and security to deal with the different issues of
the morale of the employees. This theory is applicable in order to deal with
different challenges as it also provide appropriate outcomes for the
organisation in an effective manner. Thus, with the help of this it can be said
that management plays an important role for the stated organisation.

According to the condition, democratic leadership style at workplace in which the
employees were allowed give their ideas and opinion in the major issues of
the business. If the views and concern of the employees are not considered
by manager so it demotivated them.
Therefore, regarding the situation of the business this is appropriate style of
leadership which is adopted by the management as it involves the
participation of employees. This theory helps in the mind set of the target
market as it build trust towards the company and enhance in the performance
of the various employees. With the help of this theory it can be stated that
leadership style applied by the manager is favourable in each possible
manner.

The process of transformation are taken into consideration by the
business with an aim to provide right product to the market.
Manufacturing is the process as the company bring the changes in its
physical attribute of the different material so that it is considered as a
transformation. Alteration in raw material as used in order to provide
high quality of services according to the demand of the target market.
There is another process of transformation is transportation in which
the changes can be in mode of the transportation in which the new
techniques as to deliver the product from one place to other.
Production process must be modified with the use of new techniques
and which allow in order to produce the high quality of products
which fulfil the needs of the customers

There are some of the range of different adjustments which taken into
consideration with the capacity management and it has direct impact
on the organisation. This adjustment ad it is possible to manage the
capacity of the business in appropriate manner as the issues are
connected with the management of stock as it can be avoided. It is
essential for the business in order to analyse the demand of the
products in market and so that one of the basis of production. If there
is excess production as it leads to loss of business. This type of
adjustments support the business in order to enhance the level of
profitability so that the goals can be achieved. Thus, it helps the
organisation in order to gain competitive advantages with the
challenges in the environment of business. It can be stated that the
capacity management helps in saving the large amount of cost.

REFERENCES
Benyon-Davies, P., 2009. Business Information Systems. Palgrave
Macmillan. Turban, E. and et.al., 2008. Decision Support and
Business Intelligence Systems. Pearson.
Cahn, D. D. and Abigail, R. A., 2007. Managing conflict through
communication. Pearson/Allyn and Bacon.
Hislop, D., 2013. Knowledge management in organizations: A
critical introduction. Oxford University Press.

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