HNBS 304 Starbucks: Leadership, Management, and Operations Project

This presentation analyzes leadership and management within Starbucks, differentiating between the roles of leaders and managers. It explores various leadership theories and concepts, including situational, systematic, and contingency approaches, and applies them to different contexts such as decision-making, risk-taking, team building, and conflict management. The presentation highlights the characteristics of effective leaders and managers and discusses the strengths and weaknesses of different leadership models. It also covers the importance of operational management for organizational effectiveness and achieving desired objectives. This presentation was created for a BTEC HND Business course and aims to provide a comprehensive understanding of leadership and management principles within a real-world business setting.

Management and
Operations
Project 1

Covered Content
• Introduction
• Roles and characteristics of leader and manager
• Role of leader and function of manager applying a range of theories
and concepts
• Role of leader and function of manager applied in different
situational context
• Different theories and models of approach
• Strengths and weaknesses of different approaches
• Different theories and approaches to leadership
• Conclusion
• References

Introduction
Operations management is essential for an organisation; therefore, they
can do their business in an effective manner. Starbucks is a coffee shop which
is situated in United Kingdom and they are operating their business in almost
24000 locations. This presentation is going to discuss about roles and
responsibilities of leader and manager. With assistance of many theories they
can do business more effectively.

Roles and characteristics of leader and
manager
• leaders are those people who inspire their workers so that they can improve
their work execution.
• While, manager is an individual who oversees entire organization and also
set objectives and goals which staff members need to accomplish.

Difference between a Leader and Manager
Leader Manager
They are required for every single level of
association and additionally execute plans
and projects in firm.
They set goals for labours and inspire
them; therefore, they can accomplish it in
a successful and proficient way.
Pioneers resemble a companion or guide
for their employees.
The primary part of business is to direct
training program for their staff individuals
which will help them to upgrade their
work execution.

Cont....
Some other functions of manager:
•Planning
•Organising
•Staffing
•Coordinating
•Controlling

Cont....
Leadership roles by Mintzberg:
•Interpersonal role
•Informational role
•Decisional role

Cont....
Characteristics of leader and manager:
•They both must be honest towards their labours and staff members.
•Leader as well as manager must have tolerance power while they are doing
their work or task.

Role of leader and function of manager
applying a range of theories and concepts
Role of Leader Function of manager
They need to control as
well as manage entire
team effectively.
They have to develop
policies for firm which
need to be follow
employees.
They believe to enhance
skills and abilities of their
group members.
They believe to improve
knowledge of all staff
members who are
working in firm.

Role of leader and function of manager
applied in different situational context
Situations Leader Manager
Decision
making:
While he is taking
judgement for his
group, at that point it
is basic for him to
consider every single
individual from
gathering. He can
likewise take
recommendations
from them.
Business takes
choices for entire
association. He needs
to deal with
enthusiasm of each
part on each phase of
firm while taking
judgement.

Risk taking: An individual goes for
broke while execute
new process into their
items and
administrations.
At the point when
supervisor do their
work all the more
imaginatively or
innovatively, it can
be hazardous.
Team
building:
Pioneer needs to deal
with his gathering
adequately and
additionally
proficiently. He have
to construct trust and
faithfulness between
their colleagues so
they can do their
undertaking in a
fitting way.
Manager of refered to
organization can
utilize different
techniques for
expressed reason. He
can make bunches as
per aptitudes and
capacities of
representatives and
give them act
according to their
capacities.

Conflict
management:
At the point when
individuals do their
work in bunches at
that point battles can
start. In the event that
there is any fight
emerge in his unit
then he needs to
determine it quickly.
Consequently, work
should be possible
inside given day and
age.
Supervisor needs to
oversee clashes in
general association.