Management and Operational Strategies at Tesco: A Detailed Analysis

This report provides a comprehensive analysis of Tesco's management and operational strategies. It begins with an overview of Tesco's management structure, including the roles of managers and leaders, and differentiates between their functions. The report then examines various leadership theories, such as situational, systems, and contingency leadership, and how they apply within the context of Tesco. Furthermore, it delves into Tesco's operational functions, highlighting key operational management approaches and their significance in achieving business objectives. The report also discusses the impact of external factors on operational decision-making and offers recommendations for improving operational efficiencies. The analysis includes a discussion on how decisions made by leaders and managers impact wider business environmental factors. The report concludes by summarizing the key findings and implications for Tesco's strategic management and operational success.

Unit 4: Management and
Operations

Table of Content
INTRODUCTION...........................................................................................................................4
SCENARIO 1..................................................................................................................................4
Overview of Tesco with description of its management structure...............................................4
Explaining the roles of both managers and leaders along with it will also include difference
between their roles.......................................................................................................................5
Examining different theories and models of approach, including situational leadership, systems
leadership and contingency..........................................................................................................8
Scenario 2........................................................................................................................................9
Operational functions of Tesco....................................................................................................9
Key operational management approaches and importance of operations management
identifying roles and responsibilities of leaders and managers..................................................10
Operational management and its values and significance towards achieving business objectives
....................................................................................................................................................11
External factors affecting operational management decision making.......................................11
Decision making by leaders and managers impact wider business environmental factors........12
Recommendations for improving operational efficiencies to improve successful business
objectives...................................................................................................................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Managment and operations can be understood to be widley essential aspect among
working parameters within businesses where managers and leaders have strong role for further
bringing enlarged productive diversity, stregthened working pace goals actively. Within recent
time periods, suplly chain maangememt and operations have been varieldy expanding towrads
best dynamic fucntional goals within competutive industry.The report will be analysing case
study of TESCO, where it is one of the biggest retail comapny having wide range of bet
products and services for large customers target market within global standards (Tesco Business
Services & Technology, 2021).Research will be analysing aspects of fucntional differences
within manager and leader at Tesco, where further consistenct focus needs to be petrtaiend for
larger affirmative connetctive benchmarks. Study will be analysing theories of leadership, with
usgae and implementation factors under fcous and further approahces of operatrional manageent
goals for further leveraging larger connetcive strengths innovatively. Research further will
discuss external factors whcih impact operational fucntions factors, strengthend key benchamrks
at tesco and how further decisions within managers and leaders are correlated for dynamics
strengths.
SCENARIO 1
Overview of Tesco with description of its management structure
It is known as the multinational groceries retailers that are headquartered in England. It is one of
third largest retailers in the world that is measured in the terms of gross revenues and nine rank
as per revenue. The company has around 7005 stores across the world. The management of
Tesco includes 11 members that of the executive committee that is led by the group chief
executive that is named as Dave Lewis. The company is following highly hierarchical that helps
them to reflect the size of the organization. In tier stores that company follows four layers
management.

Explaining the roles of both managers and leaders along with it will also include difference
between their roles
In organization like Tesco there is different role of manager end leaders. Along with this they
also have different roles and functions. The functions that are performed by both of them help
the organization to grow which will result in making their customer and employees happy.
DEFINATION
LEADER: In the organization leader is termed as the person who helps in motivating the
employees to move them on the right path which will also result in increasing the performance
and productivity. On the other hand leadership is a type of skill which results in leading
organization and from other employees (Nivala, Murphy and Freeman, 2020).
MANAGER: Manager is a term does a person who manage is it’s working every situation along
with this it also show the organization right path to walk that will result in increasing the goals
and objectives.
ROLES
LEADER: The role of the leader in the organization is to take all the members together. It is the
duty of the leader to make sure that all the employees work together in a team which will result
in achieving the objectives by bringing success to the organization. The role of the leader is to
make sure that the work this conducted in the right direction from which the organization is
getting benefits along with these leaders also has to analyze what is the behavior of the
employees at the each level. In addition to this the leader in the Tesco also guides their
employees to work in a proper manner which will result in improving many stages.
MANAGER: The role of the manager is he has to manage all the activity and task and
organization. Along with this the main role of the manager is to coordinate each person by taking
care of the work assigned to their employees. In addition to this the individual also have to take
care of the daily activities which will also include resources. The manager of the Tesco also
helps the organization to provide direction to its employees which will result in completing task
and activities on time (Voisin and.et.al.,).
CHARACTERSITICS

LEADER: There are many characteristics of the leaders that are
• They have full honesty and confident at the time of working with their employees
• They’re also creative and caring about their employees and the members of the organization.
• They know how to take good decision by involving their employees which will also result in
improving communication.
• Leaders also have the allegation of authority and commitment towards work
• They are known as the best motivator in the organization.
MANAGER: The characteristics of manager are
• They add responsible for all the tasks that are performed in the organization
• Manager of the organization have positive attitude
• Mainly they are accountable to all the work which are performing the organization which also
include resources
• They are very flexible and reliable towards their employees.
Difference between functions of manager and role of leader
LEADER: • The role of leader is to lead their team by taking care of its employee’s
performance by motivating them which will result in increasing productivity (Alemu and et.al.,
2017).
• In Tesco the leader uses transformation story which will help them to analyze what are
the technique that can be used by them to motivate their employees.
It is the duty of the leader to show right path to their employees so that they can perform activity
in proper manner.
MANAGER: •The main role of the manager is to manage those employees and to use the
resources efficiently.

• The manager of the organization functions according to the theory of human relations.
• The manager uses human relation theory which helps them to understand relation with
employees by finding what are the needs and desires of the employees.
Examples of how the role of a leader and the function of a manager apply in different situational
contexts
The role of leader is very different from the role of manager. As the main role of leader is to
motivate their employees on the other hand the manager manages is all the things that are related
to organization. There are different types of situation that are faced by the Tesco that is slow .and
fast. The different situation are given below
• Slow
The development and the growth of organizations are very slow which result in delay the
projects and because of that the amount of profit are also reduced. The changes made in internal
structure also result in changes made in external structure. For example slow profits in Tesco will
result in slow market growth. This will not result in affecting Tesco negatively
(Chatzimichailidou, Karanikas and Plioutsias, 2017).
• Fast
Fast and growing markets please high impact on the organization. As the changes result in
bringing knew trends and innovation which also affects wrong decision add making any changes
that are predicating the business environment easily.
For example the changes that occur in external and internal business environment also result in
changing organizational structure, process, rules and regulations. As by this factor the company
can also control their profits shares and position in the market.
Examining different theories and models of approach, including situational leadership, systems
leadership and contingency
Leadership in organization plays an important role in motivating the employees by finding what
are the needs and desires. in addition to this the leader also make the changes data related to

external environment by taking quick decision which will result in making Tesco benefited for
those changes
Situational leadership
It is a type of leadership in which the manager of the organization assigned different tasks to
their employees as per their skill and talent. They also know how to analyze the market
conditions and taking decision on that basis. This theory has them to find best solution related to
facing the challenge that are arising in the markets which will also help in solving the conflict
and completing the project on the time. For example conflict in the teams, responsibility and rule
can be changed along with the team (Chowdhury and et.al., 2017).
Advantages: Highly effective in implementation and also enables to further synchronize wider
business targets among company.
Disadvantages: Lacks professional scale efficiency and demands have to be further changed as
there is uncertainty within leadership theory implications.
Situational leadership: This leadership style is set of skills and capacities evolved within lader
for enabling change, support and scaled rise fundamentally within system change level among
functional parameters within teams. It combines collaborative leadership, building best system
oriented paradigms within leadership aspects innovatively within longer time oriented functional
goals for mobilizing motivation aspects. Tesco leaders are widely functionally heading on focus
for evolving on functional systemized orientation among employees, which harnesses innovative
functional goals profoundly within longer time oriented expansion goals.
 Advantages: It is focused on for bringing on larger consistency within paradigms among
situational working dynamics, where further scaled up aspects have to be further
correlated.
 Disadvantages: It lacks efficacy among operational implementation aspects, where
leaders needs to be further adhered for bringing on larger connective diversity domains
actively.

Contingency leadership: This aspect of leadership is widely focused on leveraging best
operational scale functional expansion rapidly, where contingency leadership needs to further
evolved on for implementing change. Tesco leaders have been widely growing for building best
contingency among practical implementations, where contingency further engages dynamic
strengthened scope for larger connective diversity targets. It further enables leaders to have
power to make contingency decisions within teams among company business operations, for
leveraging large scale connective diversity domains. For strengthening key determinants within
longer time oriented targets, company has been further heading on functional leadership goals for
larger connective diversity goals actively.
 Advantages: The contingency leadership enables leader with power and potentiality to
take optimum new decisions widely oriented with demanding situations among
challenging business dimensions innovatively.
 Disadvantages: It may be uncertain and outcomes may be challenging as it provides less
time for leaders to take up training sessions for employees or further expand commercial
working channels (Iris and Lam,2021).
Scenario 2
Operational functions of Tesco
Tesco as one of the best retail company widely spread among international market has been
analysed to have wide range of operational functions, where brand has been widely investing to
bring on large resources for mechanisms within operational functions. Operations management
involves managing operations and procedural innovations among company, for including supply
and chain management aspects having forecasting, quality control factors and delivery
management. Operational functions can be also analysed with wide range of large synchronised
innovative technologies shaping competent productive innovation, larger technical creative
expansion rapidly. Tesco operations involve varied branded products range such as online
shopping segments for people, CSR factors and health, safety structured investments for
strengthened best functional enlargement. These operations help to further enhance long term
efficiency targets and effectiveness within company, where Tesco aims to serve customers with
rapid best operational working goals (Dekker, and et.al 2021). During Covid-19, flexible

approach within operational management level enhanced scope for technical innovation and
flexible system within investments return for larger working time periods. It can be understood
that technology challenges faced within organizations enhances scope for operational
management growth rise, where dynamic competencies bring on performance growth
innovatively. Tesco operational management has integral role to generate working productive
scope functionally, strengthen up best competencies within business paradigms dynamically.
Key operational management approaches and importance of operations management identifying
roles and responsibilities of leaders and managers
There are varied aspects within approaches of operations management where Tesco has
been productively investing to bring on best procedural innovations, eliminating defects and
further streamlining best quality aspects dynamically. Approaches of management operations
are as follows:
 Six sigma: The six sigma is quality management methodology used by companies for
helping business to improve current work procedures, by discovering and eliminating
defects among machines and within supply chain structures. Goal is to streamline best
competitive quality control factors in manufacturing processes, where capabilities are
further diversified to bring on larger functional goals within industry paradigms. The
operations management hold high significance for bringing on technical diversity within
systems, for synchronising larger process variations and improvements in processes.
Tesco also uses six sigma for improving profits, employee morale and quality products
and services which further brings on technical advancement domains widely within
longer time periods dynamically. Role and responsibilities of manager and leaders is to
further identify best usage within six sigma application, further working consistency
aspects and to identify larger performance benchmarks. It is also integral to keep check
on larger domains working goals for synchronizing best working targets, establishing
diverse functional operatives and also keeping long term goals retained (Brannen,
Mughan and Moore, 2020).
 Lean manufacturing is methodology that focuses on minimizing wastage within
manufacturing systems, while also further progressing to build on maximised productive
working targets dynamically. This aspect within approach of lean manufacturing plays

specific role at Tesco, for further creating on engagement at larger supply chain structure
working targets. Lean manufacturing enables to further dynamically evolve on further
larger working goals, consistently bring on dynamic business parameters and also
technically bringing on best working synergies. Tesco managers and leaders have role,
responsibility to further expand lean manufacturing by bringing on best functional scale
technological aspects by bringing on flexibility factor, practical engagement on best
technologies.
 Importance of operations management approaches at Tesco can be understood to be
widely crucial aspect where it further enables to bring on leveraged working efficacy
operatives in shape, practically engage with best derivatives. By heading on competitive
operations management approaches, further customer goodwill is also expanded with
significant impact on revenue domains dynamically within longer time periods (Nguyen,
Tran,. and Hamad,2021).
Operational management and its values and significance towards achieving business objectives
Operational management plays specific role for bringing on best value rise, significant
growth within achieving business objectives for further significantly creating cost effective
production technologies. Tesco has been investing strategically within operations management
for leveraging larger working goals, enhancing stakeholder’s accountability goals and further
bringing on technical enhanced working operational services. With rapid increasing competitive
business avenues, Tesco aims to further leverage best working goals innovatively creating
technical productive shaped functional innovation leverage towards strengthened business
market presence goals. It can be also understood that operational management also further
engages wider scale functional expansion rapidly, where technical structured innovation also
plays stronger working role (Hensmans, 2021).
Approaches of operational management plays strong role for further bringing on
leveraged scope, investing towards dynamic market operative presence and also further
expanding on best competitive targets. It further can be analysed that Tesco operational
management approaches and strengthened working goals, are best synchronised towards larger
scale expansion fundamentally and to further expand key scenarios dynamically. With effective
delivery supply chain within structure, best competent innovation goals are further innovatively

worked on for further expanded working efficacy within longer time periods. It can be also
analysed that customers dynamic evolving preferences, also plays strong role for further
investing towards optimum scale expansion rapidly and to leverage larger connective diversity
targets. Tesco operational values within usage of operations management practically aims to
further expand best commercial networks, extend larger scale functional domains innovatively
which strengthens up key working operatives. This further correlates towards evolving for
bringing on functional innovation expanded strategically, serving consumers with optimum
flexible services and timely stringent supply chain networking goals. Approaches of operations
management further evolves on towards functional rise, larger connective diversity domains and
investing on best strategic key frameworks (Hashim, M.,and et.al, 2021). Better competitive
usage of approaches further expand networking among productive channels, bring on expertise
pertaining towards larger scale connective goals and to bring on best innovative structured
efficiency.
External factors affecting operational management decision making
The external factors affecting operational management decision making hold high
significance for bringing on larger scale connective diversity within wider competitive run within
industry. Tesco with changing external dynamic environment aims to further extend best
functional operatives within decision making aspects and invest strategically for bringing rapid
connective diversity targets. It can be also understood that external factors hold high working
significance for larger connective diversity domains, implementing best functional attributes and
also expanding key channels. The external factors which impact on operational management
decision making can be analysed as follows:
 Global competition: With raising global competition factor, operational management
decision making has specific importance for bringing on larger working efficacy targets
within business domains. It can be understood that global competition has been widely
creating stronger presence role, for further extending commercial working networks
which further enhances competent innovation dynamically. Tesco heads on profound
focus towards global competition factors, while deciding resources to invest within
management decision making within operational management parameters (7 Macro
Factors That Will Shape the 2020, 2020).