Unit 4 Management and Operations Report: Leadership at Tesco

This report provides an in-depth analysis of leadership and management practices within Tesco, a multinational grocery store. It begins with an introduction to the concepts of organization and management, and operation management, highlighting the roles of leaders and managers. The report then delves into the functions, roles, and characteristics of leaders and managers at Tesco, comparing and contrasting their responsibilities. Different leadership styles, including transformational and classical management theories, are discussed in relation to Tesco's operations. The report further explores team-building and project management within Tesco, and various leadership theories such as situational, contingency, and system leadership are examined. The analysis emphasizes the importance of effective management and leadership in achieving organizational goals, enhancing workforce efficiency, and ensuring successful project outcomes. The report concludes by summarizing the key aspects of management and leadership within the context of Tesco’s business operations.

Management and
Operations
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INTRODUCTION
Organisation and management refers as a process in which review and control of
activities related to manufacturing process of products and services in an organisation takes
place. In this process raw materials conversion into finished product is undertaken as to further
create value from them. Operation management is also concerned with maintenance of effective
quality of goods and services while further sharing of systematic balance in between cost and
revenue of organisation (Balasubramaniam and et. al., 2016). In this leaders and managers play
key important role in order to manage activities and functions of Operation Management. Report
has been conducted on Tesco. Company operate their function as one of the largest multinational
grocery store while headquartered in United Kingdom provinces. In this document formative
discussion will be made on functions and roles of business leaders and administrators along with
their characteristics. In addition with this, different types of approaches of operation management
with applicable models and theories are being discussed. In this report different form of
leadership style is being discussed.
TASK 1
P1.
Tesco is a chosen British international enterprise and perform their functions it in retailing
industry. Company have headquartered in London UK and offer different type of product
through super market, super store, hyper store and superstore. It has been identified that
organisation have different types of management structure. In addition with this, power within
company move from top to bottom. It has been known that business leaders as well as managers
act as most important element in organisation in order to accomplish organisational goals in best
effective manner. There are different types of roles and responsibilities that leaders and managers
play as to fulfil objectives of company:
Leader:
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Leaders are the individual who motivate and guide workforce with an organisation as to
accomplish organisational objective framework. As per according to the John kotter there are
various kind of roles that a leader play in order to produced change and set proper direction of
that change. TESCO leaders undertake use of their positive attitude as well as confidence in
order to effectively encourage workforce to execute their rules effectively. With the support of
this leader insure accomplishment of project in proper time manner:
Role of a leader
 Leaders of Tesco are mainly best-known for applying the best behaviour of workforce
towards organisation vision while seeing that all the activities are executed in best
effective manner.
 Leaders perform the role to monitor that all the activities and function is conducted on
stipulated manner as for the maintain efficiency and effectiveness of task.
Characteristics of leaders in Toyota
 Within TESCO leaders are committed an honest towards their role with the help of which
they guide individuals within Organisation in best effective manner.
 Leaders of Tesco have charismatic’s personality that leads them to become idle for
employees which automatically enhance their performance level.
Managers:
Managers are those individuals who effectively manage task and activities that are
assigned and ensure that it is accomplishing objectives according to organisational standard. In
Tesco managers engage in the process of passing instructions to top management to subordinates
while ensuring that all the operations are being carried out in best effective manner. Managers
within TESCO act as a link betwixt top and lower level of management.
Roles of Managers in TESCO
Planning: It is the key essential role which executed by manager of Tesco. It is mainly
related to formulation of plans and policies in order to ensure effective functioning of
organisation.
Organising: Managers within Toyota effectively performed the role of organising of
resources and capital in order to ensure that all the activities are carried out without any delay.
Commanding: Managers of Toyota effectively engage in the role of commanding in
order to supervise individuals towards a set pattern. In addition with this, in this role managers
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prosecute within process of effective communications with employees as to make them stay
aligned with organizational activities.
Control: Controlling is the one of the most essential role that has been undertaken by
manager of Tesco in order to ensure that all the activities that are conducted by employees are
carried out in a behavioural pattern according to objective of organisation.
Coordination: It is one of the most important roles that have been undertaken by
manager of Tesco is coordination. In this they ensure that all the function within organisation is
conducted with a proper coordination of all departments and units of Organisation in order to
ensure overall success.
Sameness between manager and leader of company
 Leaders as well as manager operate functions with a motive to accomplish organisational
objective and insurance business growth in the effective manner (Zeng, and et. al.,
2014).
 Business Leaders and managers of Tesco perform functions in order to increase
employees confidence and moral in order to ensure that activities that are being
undertaken by them are carried out according to the organisational objective.
Differences between Leadership and management of TESCO
Basis of Comparison Managers Leaders
Behavioural characteristics Management of Tesco engage
in innovation and decision
making.
If it is considered in leadership,
leaders within Tesco are
mainly focused on effectively
influencing and motivating
Employees with hi confidence.
Authority and power Managers hold the authority to
manage task, undertake
decision making and control
organizational activities.
Leader’s operator function in
order to ensure that employees
effectively perform their roles
in time effective manner. They
have power to increase
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productivity of employee in
best effective manner.
In relation with Tesco both leaders and managers both operate their function by
undertaking leadership and management theories as to effectively align with their responsibilities
as well as roles:
Transformational leadership: This theory helps leaders can effectively operate their role
by undertaking leadership according to the organisational situation. It also assists leaders within
Tesco to effectively align employee’s behaviour and further influence them towards effective
accomplishment of organisational objectives. In addition with this, leaders of the company can
make sure that all the goals and objectives are accomplishing in proper time framework.
Classical Management theory: Under this, managers hold the responsibility to focus on
increasing organisational profitability. For this managers within Toyota effectively focus to meet
organisational objectives and encourage employees. As to fulfil this in best effective manner
managers undertake optimal decision making policy in order to make sure that employees are
performing the roles in best effective manner towards profitability of organisation.
TASK 2
P2.
TESCO Operate their functions within retailing sector and deliver their services
worldwide. Thus, it is essential for organisation to effectively manage their functions in order to
offer best effective form of services to the customers. In this both leaders as well as managers
play key essential role in order to align organisational objective towards getting best effective
output. Managers and leaders effectively authorised and responsible to manage number of
activities and frame strategy in order to provide assistant to workforce, in order to undertake use
of technological aspects to perform their operations. In addition with this leaders also hold the
responsibility to provide assist and direct to the workforce as to maximise their workforce
efficiency. While managers are authorised to gather resources and capital and further ensure that
all the activities in every department are conducted with smooth flow. With the help of these
functions leaders as well as managers see that organisation objectives are being performed while
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ensuring high profitability and productivity. There are certain kind of situation is defined in
relation with Tesco:
Team-building:
Team is a group of individual who operate their functions and responsibilities in a group
as accomplished organizational common goal. Within Tesco leaders make sure that individuals
operate their functions within a team as to effectively accomplish organisational objectives while
ensuring maximum output. It has been identified that work force of Tesco include different types
of individual from different background with having different expertise. Thus, leaders combine
them together as to increase organisation workforce efficiency and ensure successful
accomplishment of activities in given time duration. In this administrator of company undertake
opt of autocratic leadership style as to manage and guide employees in best effective manner.
While leaders insure formation of trust with subordinates that effectively facilitates flow of
communication in order to build a healthy and positive environment (Punyateera and et. al.,
2014). Team building process helps leaders and managers of company to ensure that organisation
objectives is been accomplished in systematically to develop but a productive results.
Project management:
In order to fulfil objective of organisation in best effective manner Organisation is required
to ensure that execution of project is undertaken in best effective manner. It has been identified
that preparation of project is a bit hard task, as in this there is an involvement of different types
of skills, knowledge and competencies as to further conduct activities in best effective manner.
Thus, in this managers hold the role to device optimum strategy as to effectively utilise
organisational resources in order to make sure that there is no lack of raw materials and other
necessary requirements in the execution of project. In addition with this manager of Tesco
effectively assign duties to everyone as per according to the skill, profession and education
background in order to ensure successful outcome of project. In addition with this, leaders also
perform the role effectively guide and supervisor subordinates in order to ensure timely
accomplishment of project. In addition with is it has been identified that when employees
conference and moral are down leaders of Tesco play effective role by motivating them in best
effective manner as to increase their motivation and further initiate them towards more fruitful
outcomes.
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P3.
Leadership is termed as a activities in which leaders engage in the process of leading and
guiding individuals in organisation as to further increase their work efficiency. In addition with
this leader engage in the process of providing information, sharing vision and guiding individuals
in order to lead them towards accomplishing organisational objectives in best effective manner.
Leadership has been undertaken by the TESCO leaders in order to keep Team Spirit within their
employees as to lead them towards objectives of organisation.
Situational leadership:
This form of leadership allow business leaders to change their style of leadership as per
given situation in order to gain best effective outcome. This form of leadership is one of the most
important leadership styles which assist leaders able to accomplish organisational goal. Leaders
of Tesco have analytical skill with the help of which they choose best effective form of
leadership style according to different situation.
Contingency leadership theory:
Contingency leadership Theory not only focused upon leader but it is also emphasize on
the situation within which leader is interacting. This form of leadership style is undertaken by
leader in order to effectively motivate and inspire workforce of Tesco. Leaders are the
individuals who are the responsibility to have effective form of communication with employees
in order to successfully achieve organisational objectives. According to this theory leaders can
go for two different type of leadership style that can be task as well as people oriented.
System leadership theory:
In this, leaders are required to take business as an effective system which is mainly
related with natural components or manmade. With the help of this style leaders can analyse and
understand and think about organisation. Leaders hold the responsibility to effectively transform
functions of organisation into system. It helps leaders of Tesco establish a healthy working
environment and further increased production process of company in best effective manner.
From the above-mentioned discussion, it has been identified that management and
leadership process have specific form of duties which are required to be effectively adhered in
order to accomplish business objective. In addition with this, with the help of different
approaches of leadership and management both business leaders as well as managers of Tesco
can effectively able to accomplish organisation practice in perfect time frame.
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TASK 3
P4.
Operation management is considered as an effective and systematic process in which raw
material procurement is done to convert it into finished product as to further create value from
them. With the help of this management practice organisation ensure that there is elimination of
wastage in their manufacturing process as to significantly increased profitability of organisation.
Tesco undertake this process as to increase effectiveness of operations of company while
maintaining accurate balance in between cost incurred and revenue earned by company. In Tesco
there are only two major operation functions that include production as well as transformation
which is further define below:
Production:
It is one of the most essential activities within Tesco, In this organisation functions
acquisition of raw material and effective conversation of products into finished good is being
done.
Transportation:
After the accomplishment of finalize products Tesco engage in the functions of
transporting products from one location to another. This process is best-known as transportation.
It is also one of the most important functions that have been undertaken within Tesco. In this
company ensure that products that have been produced by company reach customers in perfect
time frame.
Mention the different types of approaches that have been undertaken by operation management:
Six Sigma:
This approach is undertaken by organisation as to make elimination of any form of
defects and errors in the products and services. In this approach there is a use of statistical tools
as well as methods as to cut down variance between actual as well as desirable outputs of
production output (Penn and Pennix, 2017). With the help of this approach managers and
leaders within Tesco can able to analyse and evaluate performance of the employees and further
identify any form of defect. This approach is further been classified into two names, DMAIC and
DMADV. With the help of this approach management can effectively able to increase quality of
their standard.
Just in time approach:
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This approach supports organisation can effectively able to reduce delay that may
undertaken in the procurement of materials and production process in order to convert them into
finished product. Just-in-time approach is being undertaken by leaders and manager of Tesco to
manage inventory management in effective manner. In this organisation undertake lean
methodology in order to maximise existing performance and productivity of their workers. Just-
in-time is effective approach that mainly focused on in reducing cost that is linked with
inventory management while issuing elimination of possibility of that stock.
Total Quality Management (TQM):
This approach is being widely undertaken by company to effectively maintain goods and
services quality that has been offered by them in Tesco. This approach assist to ensure that
customers remain loyal to them for long duration of time. With the help of this approach leaders
and managers ensure that employees collectively work towards to eliminate wastage and increase
quality of product as to satisfy customers in best effective manner.
Role played by leaders:
Leaders of Tesco play an effective and pervasive role as effectively promote workforce
of organisation at different departments’ level and function in order to undertake utilisation of
productive techniques.
Role played by manager:
Managers of Toyota effectively undertake the role to track performance of employees in
order to identify variance between existent and coveted output. In addition with this it has been
identified that store manager engage in the process of recruitment and selection, product
management, basic computer application, repairing of project, cost minimization, creation of
positive environment and handling of problems and question of customers in best effective
manner.
P5.
This procedure is mainly made up of different management activities such as planning,
organising, control and monitoring and more. In context with Tesco major aim of operation
manager is to effectively ensure best effective quality of products and services that are being
manufactured within company manufacturing department. Mentioned below importance of
operation management is being defined:
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Reduction of cost:
Operation management is one of the best effective tools in order to eliminate wastage in
functioning of Organisation. Tesco manager undertake different types of creativity as well as
unique measures to make reduction in operations cost. In addition with this managers also ensure
high quality of products and services. While leaders effectively motivate employees as to
accomplish project and task in time effective manner (Haimes, 2015). In addition with is they
also provide regular training to their work force as to increase their work efficiency.
Enhancing overall productivity:
Productivity is one of the most essential element of any form of business organisation thus,
managers and leaders of Tesco provide special consideration to this element and further ensure
that employees are directed in a well defined way as to accomplish organisational objective
within due course of time. In this main objective that has been hold by organisation manager is to
undertake different type of activities with the help of which they can increase productivity of
employees. While leader strive towards creation of positive and healthy atmosphere as to the
encourage workforce towards better performance.
P6.
Internal factors
Owners (Shareholders):
Owners of stakeholders are the individual who make investment in organisation with an
aim to gain some profitability. In context with Tesco managers are responsible to formulate rules
as well as policy when there is unnecessary and make further alteration. It has been identified
that decision that has been undertaken by managers and leaders for profitability of organisation
are effective and more individual will be influenced to buy organisation share.
Employees:
Employees are one of the most important assets of an organisation company who have
effective workforce can effectively cables to perform work in best effective manner. In Tesco
managers hold the responsibility to recruit employees who have high potential as to conduct
activities it has been identified that when technically knowledgeable, skilled and potential
candidates are hired quantity of end outcomes automatically increased (Christopher, 2016).
External Factors
Competitor efficiency and flexibility:
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It has been identified that in today’s modern world each and every company are required
to undertake different type of practices. With the help of which they can able to develop culture
that increase performance of employees. They also undertake different measures as to become
competitive strong. In this, managers and leaders undertake different type of practices and
policies in order to ensure long-term sustainability in Marketplace.
Technological factors:
There are different types of advancement in technology on regular manner which is required
to be considered by Organisation. In context with managers and leaders of Tesco both executive
make ensure that company adopt techniques and technologies on regular manner according to the
latest trend as to increase their productivity. .
CONCLUSION
It has been concluded that leaders and managers play most important role to ensure
organisation continuous growth and productivity. In addition with these leaders and managers
can undertake different type of approaches and theories as to ensure accomplishment of
organisational objectives in timely manner. Further it has been identified that there are different
type of factors that affect decision making of leaders and managers. With the help of different
types of strategies company can ensure high productivity and profitability along with sustainable
growth.
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