BTEC HNC Business Unit 4: Management and Operations Analysis Report

This report delves into the core concepts of management and operations, exploring the distinct roles of leaders and managers within an organizational context, using Tesco as a primary example. It critically analyzes the differences between leadership and management functions, highlighting their similarities and dissimilarities, and provides practical examples of how these roles are applied in various situations. The report further examines the strengths and weaknesses of different approaches to situational leadership within a work environment. Furthermore, it analyzes the roles of leaders and managers in the context of operational management, including key approaches like situational, system, and contingency leadership. The report evaluates how leaders and managers can improve the efficiency of operational management to achieve organizational goals, emphasizing the importance and value of operational management. Finally, it explores the impact of the business environment on operational management decision-making and concludes with an overall assessment of the topics covered.

MANAGEMNET
AND
OPERATION

Contents
INTRODUCTION......................................................................................................................3
LO1............................................................................................................................................3
P1. Critically analyse the difference about the role of leaders and mangers in the context of
organisation............................................................................................................................3
M1. Differentiate between leader and manager.....................................................................4
LO2............................................................................................................................................5
P2. Identify with an examples of how role of a leader and the function of a manger apply in
different situation context.......................................................................................................5
M2. Assess the strength and weakness of different approaches to situational of within the
work environment...................................................................................................................6
LO 3...........................................................................................................................................8
P4. Analyse the role of leader and mangers with the key approaches to operational
management:...........................................................................................................................8
M3. Elaborate about the leader and manger can improve their efficiencies of operational
management to accomplishment of the organisational goals.................................................9
P5. Explain the importance and values of Operation management........................................9
LO 4.........................................................................................................................................10
P6). Impact of business environment on operational management decision making...........10
M4. By interpretation the macro environment analysis through leader and managers which
can affect the organisation....................................................................................................11
CONCLUSION........................................................................................................................12

REFERENCES.........................................................................................................................13

INTRODUCTION
A management and operations are two different factor in the business point view
which it a process of directing, processing, controlling where it belongs the management
function works as structural approaches for accomplish the organisational goals as well as it
helps to designing and evaluates the organisational activities which involves the financial,
managerial and administrative which is executed by the companies like as the TESCO is one
of the largest retailer company at all over the world where it contains the retail products like
grocessies with excellence quality of products provided by them and having the effective
customer retention as well as they have huge marketing stability where the competitors are
Walmart, ASDA etc, TESCO headquarters is situated at United kingdom where their
management operation is undertaken through it and operates the near by stores to make
availability of product to the consumers(Hamdoun,Jabbour and Othman, H.B., 2018)..
LO1.
P1. Critically analyse the difference about the role of leaders and mangers in the context of
organisation
The Operation management is a managerial practices of business in which it generates
the high efficiency hierarchy within the company (Heath, 2018). As for the Tesco plc, the
operation management play an important role where it helps to manage the workforce,
business activities like financial transactions and other administration works which has been
executes form the headquarters, the role of leaders and mangers are having significant factor
which it helps to manage the employees to make them efficient for accomplish the
organisationl objectives (Heath, 2018).
Leaders: It is an individuals which helps to influence, inspire, guide and try to lead to
group of persons or an organisation. Leaders is a person who being an inspirational
personality towards the people and generates the motivation power where they can
accomplish any task or organisational objective. A particular leader contains an effective
skills in terms of communication, interpersonal, intrapersonal etc which reflects the quality of
leadership.
Managers:A manger is also individual or artificial body which is responsible to
handle or control the workforce as well as mange the activities which is outgoing in
organisation where the role of manager is to monitored the things should be process
compliances manner and the most important that employees are dependent towards the

mangers where they have to give an hand whenever they needs a support to completion of the
task in given period of time.
Similarities between Leaders and managers.
The Leaders and Managers are two different role on the basis of their role, functions
and characteristics but they have similarities which can be mapped between them where as in
Tesco company, the both leader and mangers does their contribution in various similar factor
and role which is described as follows:
 The common similarity between leader and manager of Tesco is to provide the
supervision to employees of and specific organisation in which they can evaluate
them.
 Another similarity between them is to having the presence of effective
communication with workers so that kind of problem can be solved in terms of
situation arises as well as performances(Lee., 2018).
M1. Differentiate between leader and manager.
Basic Leaders Managers
Characteristics
1. Leaders of retail
company like Tesco
company having a
clarity of their vision
and missions to
achieving the goals and
make to inspires their
people to make turn this
objective into reality.
2. Tesco basically hire the
effective potential of
risk takers and keep on
motivating and brings
up the new innovative
ideas which provides
1. On the other hand,
manager of Tesco
company they make
strategical goal and
set for long term
period and process
according to the
presenting of
objective.
2. Whereas, Tesco’s
manger avoid risk or
uncertainty as well
they work to
minimise risk
existing within an

the benefits towards
their business.
organisation.
Role
1. The main role of
leader in Tesco
company is to keep
motivate all the time
to achieve the
organisational goals.
2. Another role of
leader is basically to
fixed or set up
direction towards
achieving the aims of
company.
1. The role of
respective manager
is limited, that is to
manage and control
business activities.
2. Manager of Tesco
responsible towards
plans regarding
achieving objectives
of business.
As the above differences the leaders and manager it is the process it acts towards the
overcame the conflicts between employees as in context of Tesco company which is deals the
challenges with many factors.
LO2.
P2. Identify with an examples of how role of a leader and the function of a manger apply in
different situation context.
The managers and Leaders are play important role to improving the operations of a
company and ensures an inappropriate production which minimises manufacturing cost. In
Tesco company the role of leader to brings the positivity and confidence in the performances
which brings productivity while the mangers is to monitored and evaluate to workforce
performances insides the premises. Some of the situation is described in given below where
the managers and leaders are plays a vital role of achievement of objectives.
Conflicts Resolutions: In organisation there is large number of workforce as
individuals and groups to achievement of a common goals but for an each individuals they
have also their personal goals and desires where day to day conflicts arises. The main reasons
for the conflicts are poor management, unfair treatment, unclear job roles and other factors

(Zhu, and et. al.,2018). In Tesco there is systematic role of leaders and mangers where they
work according to that in which they defines the roles of responsibilities which reduces the
chances of distraction, but there is sort diversion in job role of leader and manger by that get
engaged due to not attain the proper work schedule where the employees get not skilled or
potential enough to processing the work as per the time schedule, clash of interest etc.To
resolve this conflicts issues the Tesco company has to implement the Behavioural
Management theory where it helps to reduce the chances of conflicts between employees in
terms of behaviour and Situational Leadership style can also be supportive to overcame the
conflicts as it will provides the clear descriptions about the situation as well the
circumstances.
Implementation of Change: The change is interior part of company structure where
it promotes the competitive strengths and facilitates the better way of operations which wll
brings the more cost effective and benefits towards the organisation. Through the proper
analysing the market in terms of existing products and new products scope with the
preferences from the consumers. The role of leader and mangers are having their approaches
is to upbringing the challenges to overcome the techniques where the employees get trained
on the basis of situation of the market environment. There are two factors which can helps to
implementation of change in Tesco company such as Scientific Management theory which
helps to improves the efficiency and labour productivity of employees and System leadership
theory is adopted by leaders of Tesco is to minimise the complexity level of defining the flow
of fluctuation to create a conditions which provides the maximum level of productivity
(Slack,2018).
M2. Assess the strength and weakness of different approaches to situational of within the
work environment.
The strength and weakness about the Tesco company as they will approaches the
factors which can improvised their infrastructure in terms of productivity, workforce etc their
strength are that they have a strong market capture as well as effective productivity of
products with high consumer retentions and their weakness are the that they have limit
boundaries by which they can not expand their venture, the suitable theory of implementation
of change is to appointed the high quality workers where they can perform as per their
effective skills .

P3. Implement the different theories of models approaches including the situational
leadership, system leadership an contingency leadership.
Leadership theories are the most prominent managerial factor to which has making to
influence to the employees by leader to making them ready for attaining the goals of
employees aspects of organisational benefits. The leadership theories is procedure which
generates the knowledgably information and motivation to workforce which fulfilling the
company’s goals and vision. Tesco company having implement the leadership theories by
which helps to make their strategical goals fulfilled as per their needs and wants. Following
below there is a leadership theories which helps to make understand:
Situational Leadership Theory: Under this theory of leadership, different
approaches it helps to prevails the making of effective or strong teams as of employees within
the organisation premises where to handle the particular complex situation in work culture
(Leadership Styles, 2018). As in Tesco when there is festive season the workforce tries to
implement their efforts to brings out some creativity into it which enhanced their efficiency
and effectiveness into motivation (Slack,2018).
Advantages: It will helps to provides the more flexible approaches regarding with
leadership theories where the employees can brings the innovation into their work
productivity and helps to make a better relationship between employees and mangers.
Disadvantage: It can create the distraction of doubt by choosing the alternatives of
suitable approaches of leadership theories which can creates chaos between leaders and
employees as also mangers.
System Leadership theory: This theory is helps to generating the healthy and
effective or strong environment where employees can work easily without unwanted
negativity environment by proceeding of working process into regulatory form which will
allows the work disciplinary. The advantages and disadvantages of system leadership theory
are:
Advantages: This approach emphasis the most optimal alternatives of supporting and
coordinating among between individuals or group goals as it will link with company’s goals
which will develop the efficiency of productivity as in employee performances.
Disadvantages: There would be unpractised by creating the more expectation of
successful can bring the diminishes the performances as well as growth to attaining the task.

Contingency Leadership Theory: This leadership practise is considered the both
factor of leaders inn which it provides the situational base analysis through leadership style ,
as of this theory of leadership it will enhanced the Tesco company’s workforce inspiration as
per the work pressures allocated within the company premises , it has only motivate to the
employees as per the bring up the productivity due to the present conditions (Fukuda, 2018).
Advantages: It helps to developing the right amount of skills which are helps to
bringing the outcomes through implementing the leadership style by which it facilitates the
better human resource planning in terms of manage the activities.
Disadvantages: There is essential requirement of highly proficient leaders which can
operate and detailed understands the complex situation where it depends upon the capabilities
of leader’s to not contributing the efforts for attaining the organisational goals.
LO 3.
P4. Analyse the role of leader and mangers with the key approaches to operational
management:
It is most essential part of Tesco company to utilise the various approaches of
operations management in aspects to improve the overall efficiency or manufacturing level,
to minimise waste, to ensure flexible of business and determines the needs and wants of
consumers. As from different organisation uses the different approaches in order to improves
their production efficiency, such as Six sigma or Just in time with Toatl quality of
management.
Total Quality management: It is basically structured to those approaches that
focuses the upon the improving company’s outputs which includes the goods and services by
continuity development of internal practises (Approaches to operation management, 2019).
The role which ahs played by Tesco leader they implement the basic approaches Total
Quality Management to retention of consumers for long period of time and accomplish the
competitive advantages.
Six Sigma: It is techniques used for continuous improvement in an organisation by
developing the quality of the output. It applied for identifying and evaluation of different
causes of removal defects causes and minimize the valuable productivity in manufacturing
process. This basic role is performed by leader for to approach the establishment as well as
attaining the goals to achieve the business objectives(Pandey, Dutta, and Nayak, 2018).

Just in time:It is an effective approach of operation management in the production is
made with the process according to demand at specific period of time, the organisation is try
to understand the various outputs which it helps to solve the issues which has been created
towards the organisation premises.
M3. Elaborate about the leader and manger can improve their efficiencies of operational
management to accomplishment of the organisational goals
As above discussion on management theories where the optimal solution of
implementation of operational management in the Tesco company as per the role of leader
and mangers the nest suitable approach would be Six Sigma where it would provides the
proper identification and evaluation of minimising the defects form the projects or any work
process through leader and mangers where they constantly monitored the situation which has
arise during their premises(Pandey, Dutta, and Nayak, 2018).
P5. Explain the importance and values of Operation management.
Operation management defined the process of producing the right amount of
productivity in the organisation. This process is made up of different activities of business
such as organising and evaluating of the productivity of Tesco company which they have
their aim to produce the high quality of goods and services that are manufactured within the
business perspective. There are following importance of operation and management are given
below:
Reduction of cost: Operation management do perform as it basics as an efficient
tools helps to identifying and minimising the unwanted wastage cost which is related within
the Tesco company. The cost reduction for Tesco company having important aspects of
operation management it provides the optimum productivity to the business venture. It
enhanced the profits margin of an organisation where it is the key objective of every business
entity and eliminating the cost.
Enhancing overall productivity : It focuses the major aspects and strategical
approaches of business enterprises. Operation Management helps in enhancing the
organisational productivity which will represent the high outputs. It will increase the overall
efficiency of a firm which shows the result in low cost of operating. Tesco company can
starts working to strong productivity within their premises is to hiring the skilled and

innovative workforce which can brings the valuable out source of productivity in terms of
profits, market value as well as brand value.
LO 4.
P6). Impact of business environment on operational management decision making
There are the various factor in macro business environment which creates the
different impact or influence on decision making in leaders and mangers(Boella, and Goss-
Turner, 2019). By using PESTLE analysis is structure is to made understand this political,
economical, social, technological, legal, environment factors are described below:
Political: The Political factor is representing the attitudes and behaviour of regulatory
compliances of political parties towards the organisation(Boella, and Goss-Turner, 2019). In
United kingdom there is flexibility of rules and regulation which enhanced the business
activities in terms of Tesco company the leaders and mangers pursue the work framework in
context of political factors which consists the set of rules which has to follows the company
to processing the business under the compliances segments same as the Tesco ahs considered
this regulatory format by which the managers and leader depends upon it.
Economical: This factor includes the inflation, deflation, bank interest rates etc. the
ecoconomic conditions of United kingdom is far better than the other countries where the
currency rates are much higher in terms of dealing with products and services, similarly for
Tesco is based on United kingdom company the customers are trusted the product quality in
terms of reliability and valuable. The role of leaders and managers in economic factor is to
encourage the their workforce for dealing with customer in the market about their product
which it will give the sense of accomplishment and the economical factor which are above
given is essential to pitching the Tesco’s product to existing and other countries.
Social: The factor of social is determine the demographic factor which comprises the
age, gender, religion, sex in context of male and female by that it helps to the company’s
pitching for product as per the targeted customers (Hartmann, and Vachon, 2018). In Tesco
the role of leader and mangers is to make the understands the theory of approaching the
product only those customer which they can affords or reliable of their needs by that they can
follows the social factors to dealing the business product to right consumer.

Technology: It is involves the new resources which generating the productivity as
well as the benchmark in the market to the favour of the company as well as the unit of
damages has been created through environment through different human rights activities. The
mangers and leaders of Tesco they takes the opportunity to making decision and implement
plans of policies which provide maximum motivation to them to achieving targets.
Environment: The united kingdom population are aware of the environment
importance in terms of better surroundings, the reduce the amount of damages created to
environment through human sources. Mangers and leaders of Tesco as it only try encourage
to the employees for dealing the product in the market as the eco-friendly products which can
not produce the harmful illness or damages where it also makes the necessary changes effects
in its production process and other operation activities (Nawaz, and Koç, 2018).
Legal: This factor includes the significant laws and acts formed by government for
betterment of the society and labour. The laws which comprises in context of employment
acts which make it necessary for leaders and Manger of Tesco company as to implements the
payment laws, labour laws, bonus laws all are related with the regulated by government and
the wages and salaries are driven according to this regulatory format. Tesco follows and
abide the rules of United kingdom governance system(Kaufman, 2019).
M4. By interpretation the macro environment analysis through leader and managers which
can affect the organisation.
As per the discussion on macro environment in Pestle of Tesco company in context of
political, economical, social, technological, environmental and legal (Huemann, Keegan. and
Turner, 2018) . The best approaches would be the economical factor in positive factor as well
as social factor because these will help to generates the benefits in terms of productivity,
growth and retention of consumers in the market. The unfavourable factor would be the
Political, environmental and legal these can be create the conflicts in terms of policies or
other agendas might be as further these factor can brings the improvements where it all
depends the situational analysis (Lowe, 2019).
Recommendation
By enhancing the performance of Tesco company, the organisation have to be
implemented various managerial formats which can improve the overall productivity which

can change the structural environment of Tesco company in terms of employees work culture,
performances into higher level. The one important features of management theory is Six
Sigma which can helps to bring the development in the products output by which it can
surpasses the product upgradation as per the consumer expectation.
CONCLUSION
From above consideration of report of the operational management is concluded that
the it helps to used to mange the ongoing daily used of activity in the organisation as well as
it helps to motivate employees with its higher effective resources and influencing the
workforce which generates the productivity. The management theories like Six Sigma helps
to develop the output productivity as per the market demands, as well the Pestle analysis has
reflects the positivity and negativity factor of macro environment analysis in context of
dealing of product of retailer company. So as it is concluded that the benefits factor can bring
the outsourced improvisation by investigation of market scenario which can helpsto
upbringing the growth of market as well the performance can effective as per the contribution
of skills through operation management.

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