Analysis of Leadership and Management at Grosvenor Hotel Torquay

This report analyzes the leadership and management performance at the Grosvenor Hotel Torquay, focusing on the effectiveness of General Manager Mark Jenkins. It identifies problems in the hotel's structure, culture, and employee relations, highlighting issues of miscommunication and lack of coor...Read More

Hospitality industry

TABLE OF CONTENT
INTRODUCTION.................................................................................................................................3
TASK....................................................................................................................................................4
Problems identified in structure, culture and people..........................................................................4
Importance of managerial work and communication role of leadership............................................5
Models of management behaviour.....................................................................................................5
Theories of leadership.......................................................................................................................6
Team working theories for improvement of people management skills.............................................7
CONCLUSION....................................................................................................................................9
REFRENCES........................................................................................................................................9

INTRODUCTION
Hospitality industry is one of the most developing advanced industry within global
parameters where there are various new focal domains developed , for keeping up innovation
and also for creating new smart management services. The report will be analysing
Grosvenor Hotel Torquay General Manager Mark in terms of performance and overall
effectiveness in role, with discussion of various problems and how management, leadership
theories impact functional efficiency. The study will be also analysing team working theories
for improvement of people management skills, for pertaining focus on new larger goals
through which hotel management can be highly worked on for vision changes.
TASK
Problems identified in structure, culture and people
The problems identified in structure, culture and people at Grosvenor Hotel Torquay
General Manager Mark, are based on inappropriate functional standards of managers and
leaders work performance where there are large course of miscommunication analysed. There
is high level of chaos among employees within hotel due to which there is no appropriate
work schedules as governed by manager. With increased competitive paradigms within
hospitality industry consumers preferences are also varying on various aspects, where
management has to adopt higher advanced functional synergy for gaining innovation and also

for stronger working domains. Hotel is not able to work on new aspects with strong
leadership through which revenue is also declining along with consumer goodwill
governance (Evans and et.al., 2017).
Examples:
 Within hotel there is high level of chaos, miscommunication among employees
working within services which is making hotel environment highly disturbing for all
customers. The manager Mark has been unable to bring actions and goals collectively
coordinated among each other, where vision formatively is lacking with managerial
style which is reducing functional aspects of technical growth scenarios.
 The hotel customers are being highly unsatisfied with services where there is no
technical communication format, and also along with downfall in goodwill there is
also loss in revenue scenarios which is decreasing vision oriented success on varied
aspects. MARK has been acting highly irresponsible towards his duties, and this has
lead to wide loss on communication parameters among employees which has created
wide functional decreased avenues .
 The hotel staff are not yielding focus on customers immediate working needs where
there is no use of innovation and diversity aspects, also there is large loss within
productive rise on goodwill horizons. Many times it has witnessed that correct
actions and new steps of leadership have not been taken, which has largely decreased
overall efficiency aspects (Habib, and Hasan, 2019).
Importance of managerial work and communication role of leadership
The importance of managerial work and communication, role of leadership plays
large vision importance for employees to cooperate as per the various new functional
demands for managerial governance on longer term which will be technically improving
higher governance on varied levels. Managerial work has high relevant importance for
bringing on communication role among employees, and also for governing into stronger
determinants which also focuses on generating higher efficiency for gaining new profit
levels. There are various aspects of stronger new governing aspects towards larger vision

formulation, and to keenly evolve on building functional ethics among employees and leaders
for higher advanced new stronger motivation scenarios.
Models of management behaviour
Management behaviour can be understood to be widely one of the most innovative
aspect or stringent innovation and higher professional working paradigms where job
performance is widely enhanced and participation among employees is also developed on
higher evocative aspects. Grosvenor Hotel Torquay General Manager Mark shall focus on
building model of management for bringing on effective new functional aspects among
employees for stronger vision changes (Liu and et.al., 2020).
Supportive model: The supportive model is leadership with orientation of support for job
performance and new evocative performance avenues, where employee needs are motivated
widely and also for stronger working domains. It is founded on managerial leadership when
evolved in passive accomplishment parameters, were being highly appropriate new functional
changes which keep new ethical performance goals. Supportive model of organisation is
found more useful and effective for development of new more awakening functional synergy
for growing new vision changes which keeps company working diversity to be larger
dominant. The manager MARK has to focus on keeping innovative functional training,
cooperation among employees where by working on supportive leadership employees will be
able to serve more effectively. There shall be high keen usage of new quest goals where
paradigms such as training them with new management skills, techniques of serving
consumers with larger goals diversification shall be able to keep new quest horizon (Pozo, H.,
Akabane,. and Tachizava 2019).
Collegial model: The collegial model is an extension of supportive model where common
purpose of new advanced functional work concepts, for growing evolution aspects and also
for technical innovation work towards collegial approach. This aspects widely enhances
confidence, self discipline and working goals for stronger new synergy on varied
determinants within larger functional parameters. Manager Mark has to also focus on
working towards building new aspects of larger motivation among employees and for training
them with mew functional diversity standards which will also boost morale scenarios on
wider domains. The collegial model has been profoundly working towards generating new
functional expertise to be effective on larger hospitality standards services, by training them
for cooperation among each other and also for new advanced work goals within new aspects.

Manager Mark shall also keep advanced focus to bring on new specialised managerial skills
such as managerial time management, leading force with diversity and innovation of thought
for gaining on new quest horizons widely.
Theories of leadership
There are various theories of leadership which plays high crucial role for gaining
stronger vision oriented scaled services and higher productive working synergy through
which manger Mark can bring on new keen strengths among working services and also
communicate larger goals widely (Pourali and et.al., 2019). Models of leadership are widely
analysed to be highly strongly diverse and also potentially actively wide for gaining stronger
work details, where new functional goals are wide which will aim to restore cooperation,
motivation among employees.
 Contingency leadership: This theory of leadership widely focuses on building new
advanced functional aspects of leadership where there are stronger demands for
bringing on new dynamic changes within longer run. Leader Mark has to focus on
evolving new aspects of larger vision changes among employees for keeping
innovation diversity strongly stated, also for keeping active synergy of new
innovation goals diversified functional domains of new goals. Contingency
leadership pushes dynamic changes to be implemented widely on productive changes
among leaders where there are new demands within quest horizons, where MARK
shall keenly focus on divergent goals for higher evocative determinant.
 Transformational leadership: This theory of leadership brings on new advanced
visionary changes among employees and leaders for keeping up with long term
vision, higher functional diversification among varied changes to keep active
innovation for competitive excellence. MARK within hotel by adopting
transformational leadership will be able to keenly bring on larger vision oriented
dynamic changes among employees which pursues growth among various paradigms,
widely also enhances motivation aspects and also technically improves employees
morale on various aspects (Răducan, 2016).
 Transformational leadership aims to yield focus on new working parameters of
innovative new diversity standards, train employees with cooperation and also
potentially bring forward divergence on varied aspects of new larger vision oriented

aspects. Culture within hotel will be widely competitively built on new functional
synergy by working with transformational leadership which keeps active evolving
aspects among leaders and employees. Consumers oriented services will be advanced
trained for technically being improved on wider levels with stronger synergy of
communication determinants. Hotel manager shall be widely essential for functional
gaining new quest horizons, also for new working overall higher potentialities.
Team working theories for improvement of people management skills
The team working theories are highly essential for improvement of new functional
goals diversification where manager MARK has to also potentially focus on new team
building theories for gaining stronger domains specialisation, aspects of varied skills and
also for factoring growth larger goodwill. Team working theories such as Belbin team
development theory will be able to keenly evolve on new aspects of diversion aspects, for
training them with new advanced diversity goals for larger work goals and new efficient
services (Răducan, 2016).
 Monitor evaluator: This role in team will be focusing on working towards monitoring
all varied actions taken place within hotel for gaining new advanced functional
standards, where it can be understood to be one of the most actively growing wide
focused monitoring evaluation aspect. Specialists: This role focuses on being specialist towards any service with high
varied skill and also being largely varied for new growth functional specialisation,
where overall evolution is done. It is also analysed to be widely focused on gaining
new efficiency active functional productive growth on varied domains which
productively also brings on varied levels competency (Ollila and Yström,2017). Plant: The role of plant can be understood to bring on new ideas, creative work
strength which gives high push to varied higher evocative strength on overall synergy
of larger governance of new working domains within larger arenas.
 Sharper: The role of sharper is based on the fact where the innovative thinking
critical working skills are widely given high push and also there is high creative push
for thinking ideas, out of box and also giving larger working growth The sharper is
also potentially recognised as main active visionary within team development theory
for synergy enhancing, larger technical shift for larger technical development and also
to yield focus on major aspects (Rajiani and Ismail, 2019).

 Implementer: The role of implementer in team is focused on implementing varied
decisions and new ideas discussed among team, with varied goal efficiency and also
for connecting on larger new target marks on longer run. Implementer keep active
focus on building technical efficiency within longer time frame and a Completer: Within team completer has role to keep all actions completed at specific
time period for gaining functional advanced results and also to keep divergence
dynamic strength focused on varied aspects within business horizons. Coordinator: The role of coordinator in team is practically focused on bringing
cooperative work active growth among working scenarios, build new active growth
domains and also to keep active evolving synergy among cooperative strength on up
scaled aspects.
 Team worker: The role of team worker is based on larger working growth aspect, for
enhancing vision oriented goals encompassment and also to actively grow on wider
aspects of continuous larger vision growth (Soegot. and Rushamidiwinata, 2018).
The above discussed roles within teams highly enable us to analyse various aspects of
team development theory where various functional elements are worked on for gaining new
larger vision, higher active growth among all varied aspects. It can be also analysed that team
development theory widely grows as one of the most advanced critical aspects of theory for
gaining stringent innovation and also Mark manager hast to widely grow on varied aspects of
new scaled active working as per hospitality standards (Pourali and et.al., 2019). It can be
also practically analysed that Team development theory has been risen above and also
potentially worked towards functional vision, perpetuate higher keen structure growth which
evolves on keen paradigms and also actively evolve active domains of new creative horizons.
CONCLUSION
The report has concluded various aspects of Hotel Torquay General Manager Mark
Jenkins where at present report has explained various aspects and discussion on where the
various governing leadership is lacking. The report concluded aspects of new edged
functional aspects of stronger vision oriented new scale productive leadership which must be
implemented. Report concluded supportive and collegial model of business management for
connecting with new edged benchmarks among hotel services to build larger functional goals
and new functional avenues. It can be also analysed that study has also concluded Belbin
team role theory where there are various new actions and team roles identified , for gaining

larger changes within longer time frame and also to upscale growth on varied domains of
new end business goals. Report has concluded Mark has to work towards new advanced
productive leadership theories and also potentially gain working growth among employees
(Pozo, Akabane. and Tachizava 2019).
REFRENCES
Books and journals
Evans, S. and et.al., 2017. Business model innovation for sustainability: Towards a unified
perspective for creation of sustainable business models. Business Strategy and
the Environment, 26(5), pp.597-608.
Habib, A. and Hasan, M. M., 2019. Business strategy and labor investment
efficiency. International Review of Finance.
Liu, C .H and et.al., 2020. Co-competition, learning, and business strategy for new service
development. The Service Industries Journal, 40(7-8). pp.585-609.
Ollila, S. and Yström, A., 2017. An investigation into the roles of open innovation
collaboration managers. R&D Management, 47(2). pp.236-252.
Pourali, M. R and et.al., 2019. Business strategy, earnings management, and IT
management. International Transaction Journal of Engineering, Management,
& Applied Science & Technologies, 10(11). pp.1-11.
Pozo, H., Akabane, G.K. and Tachizava T., 2019. Innovation and technology processes in
micro and small business. Cogent Business & Management. 6(1), p.1588088.
Răducan, R., 2016. Leaders and Managers. Theoretical and Applied in Psychology
SICAP23. p.149.

Rajiani, I. and Ismail, N., 2019. Management innovation in balancing technology innovation
to harness universities performance in the era of community 4.0. Polish
Journal of Management Studies, 19.
Soegoto, E. S. and Rushamidiwinata, M., 2018. The Role of Internet in Business Strategy
Using Trading Method. MS&E, 407(1). p.012179.