Management Report: Evaluating Bounce Fitness Strategies and KPIs

This management report provides an analysis of Bounce Fitness, focusing on strategies to monitor key system performance, operational systems, and fostering a creative climate for organizational learning. The report utilizes the SMART strategic plan to evaluate performance measures and identify key performance indicators (KPIs). It explores tools for developing ideas, evaluating their use, and fostering team-based idea generation. Emerging trends, the role of outside experts, and the importance of customer feedback are also discussed. The report emphasizes the need for effective communication, flexibility, and the development of a strong customer base. The report also includes a bibliography of relevant academic sources used in the analysis. The report highlights the importance of continuous improvement and adaptation to maintain a competitive edge in the fitness industry.

Running head: MANAGEMENT
Management
Name of the Student
Name of the University
Author Note

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Table of Contents
Task 2.........................................................................................................................................2
2a Strategies to monitor key system performance..................................................................2
2b Analyse the operational system used to deliver services...................................................2
2c Fostering of creative climate, development of organisational learning.............................3
2d Identify..............................................................................................................................3
Performance measures required to be achieved..................................................................3
Tools to develop ideas........................................................................................................3
Evaluate the use..................................................................................................................4
2e Development of new ideas as a team.................................................................................4
2f Emerging trends and ideas.................................................................................................4
2g Discussion of outside experts............................................................................................5
Bibliography...............................................................................................................................6

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Task 2
2a Strategies to monitor key system performance
The strategies that are to be adopted by Bounce Fitness in order to understand the key
system performance that is to be developed at the organisation. The systems can be adopted
by implementing a SMART strategic plan.
Specific Recruit professional trainers for the major part of time
Measureable It can be achieved by ensuring that professional trainers are provided with
extra facilities so that they can helping guiding the people
Achievable It can be achievable since most companies have been successful in gaining
effective responses from the people due to the existence of fitness trainers
Realistic The realistic strategy is the fact that involvement of the professional trainers
can be associated with the development of Bounce Fitness for its growth and
development
Time frame Bounce Fitness need to develop the strategy within 3 months for effective
business
Table: SMART
(Source: Created by author)
2b Analyse the operational system used to deliver services
Operational systems that are used for the delivery of services include the
understanding of the flexible nature of the business as well as improve the communication
process. At the same time, the operational system that are used need to be based on the level
of expertise that can be provided by Bounce System. In this regard, it can be said that the
operational system of Bounce System can be effective only if the company manages to

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improve its communication and help in the development of coordination between the people
and the trainers. As of now, the delivery system that is used can be considered as ineffective
due to lack of proper trainers at the organisation.
2c Fostering of creative climate, development of organisational learning
According to Tidd and Bessant (2018), creative climate along with the organisational
learning capability can help in encouraging the behavioural nature of the employees and with
it help in the development of an organisation. The manner in which Bounce Fitness can
continue with its objectives can help the company to remain successful as well as develop
teams that can guide the people availing the services. At the same time, survey of the
feedback can be gathered so that reinforcement of the development of the company can take
place and with it, Bounce Fitness can continue with its facilities in the market.
2d Identify
Performance measures required to be achieved
The performance measures that are required to be achieved include the KPI of Bounce
Fitness that can help in the development of the company. It is necessary that the performance
measurement be made based on the services provided. It has been seen that Bounce Fitness
usually provides a five star service in trying to develop and guide people that remain involved
at the gym. The KPIs that are to be includes consists of developing effective communication
as well as for the development of flexibility that can help Bounce Fitness to compete with the
development of its business in the market. Thus, the KPIs can be used as a method of gaining
performance measurements.
Tools to develop ideas
The tools that are to be developed for generating ideas include forming of a budget so
that the customer satisfaction can be attained. It is necessary for Bounce Fitness to continue

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with providing professional trainers for the suitability of its business. This can help the
company to ensure flexibility as well as proper guidance. For this, the development of budget
can be crucial mainly because Bounce Fitness need to allocate its finances by considering the
required amount of money for the ideas. Therefore, budget can be considered as an effective
tool for the development of the business at Bounce Fitness.
Evaluate the use
The budgetary as well as the financial considerations can be used effectively to
understand the growth and development that Bounce Fitness can take place. It is necessary
for the company to avail its financial services for the betterment of its prospects so that
Bounce Fitness can implement its use to determine the amount of cash that it contains. The
use of the cash can help Bounce Fitness to develop a proper customer base so that satisfaction
can be maintained and Bounce Fitness can manage to compliment the development of
flexible professional trainer with the ability to communicate with the people.
2e Development of new ideas as a team
The development of new ideas as a team can be based on the tools used by Bounce
Fitness. It can be said that for Bounce Fitness to continue with its functioning at the business,
it needs to develop its competence as a tool. Satisfaction of the team need to be made for
identifying the organisational objectives as well as help in the development and maintenance
of opportunities. At the same time, it is necessary for Bounce Fitness to maintain its creative
climate.
2f Emerging trends and ideas
The emerging trends and ideas that can be associated with the business can be
considered as development of finances and popularity within the business. The manner in
which the ideas can be developed need to be based on the direction provided by the business.

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It is essential that emerging trends in business be identified because of the development of the
trends (Jensen et al., 2016). Bounce Fitness need to plan its techniques so that it can
contribute towards the development of proper marketing system and ensure better
development of the business activities in the market.
2g Discussion of outside experts
Outside experts can be involved in discussion in case there is lack of service to the
people. Feedback of the customers needs to be gained so that Bounce Fitness can improve
upon its current practises and at the same time ensure that stakeholder assessment need to be
made (Christensen, Raynor & McDonald, 2015). The feedback can be shared via email of the
company so that every employee at the company can continue its work in an effective
manner. Thus, it can be said that for Bounce Fitness outside experts are required during
extreme conditions in the business.

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Bibliography
Berry, F. S., & Berry, W. D. (2018). Innovation and Diusion Models in Policy Research.
In Theories of the policy process(pp. 263-308). Routledge.
Biemans, W. (2018). Managing innovation within networks. Routledge.
Christensen, C. M., Raynor, M. E., & McDonald, R. (2015). What is disruptive
innovation. Harvard Business Review, 93(12), 44-53.
Jensen, M. B., Johnson, B., Lorenz, E., Lundvall, B. Å., & Lundvall, B. A. (2016). Forms of
knowledge and modes of innovation. The learning economy and the economics of
hope, 155-182.
Kogan, L., Papanikolaou, D., Seru, A., & Stoffman, N. (2017). Technological innovation,
resource allocation, and growth. The Quarterly Journal of Economics, 132(2), 665-
712.
Lusch, R. F., & Nambisan, S. (2015). Service innovation: A service-dominant logic
perspective. MIS quarterly, 39(1).
Tidd, J., & Bessant, J. R. (2018). Managing innovation: integrating technological, market
and organizational change. John Wiley & Sons.