Analysis of Management Thought and Practices for Tesco's Success

This report examines management thought and practices within Tesco, a major international supermarket retailer. It begins by outlining the role of operations management in supporting Tesco's business aims, emphasizing efficient resource utilization and quality control. The report then investigates two key management approaches: Management by Objectives (MBO), which focuses on goal setting and employee performance assessment, and the Contingency Approach, which stresses adaptability to changing market conditions. The analysis further explores the significance of motivation in the workplace, highlighting its impact on positive work culture, employee focus, customer satisfaction, and profitability. The report underscores the need for effective communication and teamwork within Tesco to enhance business performance, concluding that a combination of these management strategies is vital for Tesco's continued growth and development in the competitive retail market. The report is contributed by a student and available on Desklib.

Management Thought
and Practices

Contents
INTRODUCTION.......................................................................................................................................3
Overview of the organisation...................................................................................................................3
Role of operations management in supporting the business aims and objective of Tesco.......................3
Investigation into two management approaches to show how the organisation could ensure the business
management functions contribute toward the growth and development of the organization....................4
Analyse the importance of motivation in the workplace business...........................................................7
Effective communication and team work support in the business performance.......................................9
CONCLUSION.........................................................................................................................................11
REFERENCES..........................................................................................................................................12

INTRODUCTION
The significance of management practice and approaches has increased lately due to the
emerging opportunities and competitiveness within the market domain. In order to maintain a
stable position and acquire success, it is vital for business institutions to assimilate suitable and
reliable management approaches through which it can attain massive leverage in its concerned
business industry. The report highlights upon the function of operational management in regard
with facilitating support to the business objectives of Tesco organisation. Along with this, a
detailed investigation is conducted in order to determine two major management approaches that
can be utilised by Tesco in order to encourage development of the institution within the market
industry. Also, the value of motivation, communication and teamwork in the workplace setting is
also discussed under the concerned report.
Overview of the organisation
Tesco can be considered as an international firm operating within the supermarket retail industry.
The successful business enterprise was founded by Jack Cohen in the year 1919 in the London,
United Kingdom. The firm provides variety of goods and services to its target customers such as
home appliances, clothing, technical goods, food and beverage etc. Tesco is a renowned and
popular organisation within United Kingdom and other parts of the globe.
Role of operations management in supporting the business aims and objective of Tesco
Operations management can be termed as a prominent management practice that involves the
design, implementation and monitoring of business process and procedures in respect to the
facilitation of production and operations of goods and services (Mišić and Perakis, 2020).
Operational Management mainly involves the advance and effective transformation of
managerial inputs such as labor, material and machinery into valuable output i.e. products and
services in order to generate excellent profit margins in the concerned industry.
 In context to Tesco, the major purpose of leading the process of operations management
is to ensure that business activities and operations of the institution are conducted in an
efficient and competent manner with the optimum utilization of the available resources.

The operations management of Tesco focuses upon the regulation of continuous and
capable management practices and progression in a systemized and structured approach.
 The operations team of the enterprise is also involved in the appropriate examination as
well as allocation of the advance resources within the organizational environment in a
significant manner. The respective practice further assists the business organization to
facilitate a regular supply of products and services to their target customers and achieve
the business goals and objectives of the company with productivity and consistency.
 Operational management also helps Tesco to effectively examine and evaluate the quality
standard of the products and services catered by the business enterprise within the market
(Benjaafar and Hu, 2020). It assists the firm to identify the potential gaps in the quality of
goods and help the same to eliminate the existing gap in the finest manner. It further
contributes in the acceleration of customer satisfaction which in turn results in the
elevation of customer retention for a longer time frame.
 Tesco capitalise upon prominent operational management tools and tactics so as to
maintain an optimum flow of information within the organisational setting. Along with
this, the enhanced concentration upon operational practices also helps the business
organisation to increase the coordination of diverse business activities and boost the
overall productivity of company operations in a proficient manner.
Investigation into two management approaches to show how the organisation could ensure the
business management functions contribute toward the growth and development of the
organization
It is extremely necessary and integral for Tesco to lead continuous improvement within its
business structure, management practices and strategic direction in order to meet up to the
expectation of global business. The following mentioned management approaches can be
adopted by Tesco in order to grow and sustain the business environment:-
Management by Objectives
Management by objective can be described as a strategic approach formulated in order to
improve the business performance and speed up the growth of the business enterprises in the
long run. The respective business approach has incorporates a defined and detailed set of
business objective that are aligned with the members of the organisation in a definite manner.

 The utilization of the MBO approach can provide extreme assistance to Tesco in
effectively determining and delegating the routine work to the respective workforce of
the business entity. It can further help in development of prominent understanding within
the management leaders as well as staff members of the company in a deliberate manner.
 MBO can be defined as management approach whereby Tesco can facilitate a particular
function or responsibility in the form of task and duties to the entire employee unit of the
business organisation. After the facilitation of the concerned duties, an effective
examination can be conducted on a regular basis in order to monitor the performance
showcased by each and every employee of the business enterprise (Prasad, 2020). The
objective of MBO approach is to effective design an action plan that can help in the
implementation of the pre planned business objectives in an orderly manner. In context to
Tesco, exercising the MBO approach can facilitate the firm in enhancement of the
precision of the employees as well as allows the firm to accomplish and attain the defined
objective within the set deadline with productiveness. It can be sated that one of the most
significant attributes associated with MBO approach is to assist the company in
assessment of the employee performance in an appropriate and considerate manner.
Tesco can easily utilize the respective approach to indentify the barriers to performance
and work towards the eradication of the same as well.
 MBO Approach provides a platform for leading the process of goal setting in a relevant
manner. With the integration of MBO approach Tesco can allow organisational members
to work participate in the attainment of business goals in a brilliant manner.
 The application of the respective management approach can allow Tesco to ensure the
transparency of the business functions and procedures. It can also enhance the efficiency
as well as productivity of organisational activities delivered by the business entity. Also,
a great degree of determination as well as commitments is exhibited by the employees
which working in accordance with the MBO approach in the organisational setting.
Hence, Tesco can also increase the engagement of the employees within the goal
execution process through the use of MBO approach in a defined mannerism.

Contingency Approach
The Contingency Approach suggests that an organization’s management structure must be in a
manner that is easily adaptable and functional in every given situation or circumstance. The
respective approach lays concern over the idea of preparing the organization to face any
particular implication in an effective manner. The implementation of the respective approach
allows and organization to prepare for the worst and cope up with the changes and alteration in
the market environment in a desirable manner. Contingency approach facilitates in the formation
of organizational structure that exhibits optimum flexibility and resilience to internal as well as
external complexities of business scenarios.
 Tesco regulates its business operations in various part of the world and caters to a variety
of market segments. The company capitalizes upon the maximum percentage of market
share within the retail supermarket industry (Niemand, et.al, 2021). It can be stated that
the market domain of the retail business is extreme uncertain in nature. This further
elevates the necessity for Tesco to incorporate contingency approach in order to allow the
company to comfortably lead its business process and practices within the dynamic retail
market.
 The facilitation of contingency approach within the organizational setting can help to
Tesco in increase the decision making skill and capability of the managerial leaders and
mentors. The reason for the same can be sated as the assistance of contingency approach
in effective determination and the situations and complications within the market
environment and appropriately choosing the right strategy to retaliate the same.
 It is the utmost responsibility of the management leaders to guide and direct the
workforce to tackle market difficulties and problems. The leadership practices of Tesco
can be developed and improved effectively with the execution of contingency approach
in a continuous manner.
 Also, the regulation of contingency approach caters an opportunity to the workforce
wherein thy can come up with their ideas and express their insights in respect to dealing
with business complexities and elevating the growth of the business (Chen, 2021). It can
facilitate Tesco in building an organization culture wherein employees take initiative out
of their own will and motivation to become a part of idea generation and suggest their

valuable opinions for the development and expansion of the business institution in the
concerned industry.
Analyse the importance of motivation in the workplace business
Motivation is exceedingly important for business enterprises in order persuade the employees to
exhibit their best capabilities and capabilities in order to attain the business goals successfully.
Tesco also believes in inculcating continuous motivation among the workforce in the order to
direct them towards attainment of business mission in a definite manner. Some of the ways in
which Tesco can benefit from the increaser of motivation at the workplace setting are mentioned
below: -
Positive Work Culture
High degree of motivation within the employees helps in regulating a positive work environment
wherein every individual feel welcomed and appreciated. The positive work culture also assists
the employee collaborate and build a strong working rapport with their peer groups. It also
enhances smooth work setting whereby each member of the organisation help each other to
facilitate overall growth in the business organisation.
Employee Determination and Focus
It is very evident that motivation increases the willingness of the employees to contribute their
best services towards the upliftment of work standard within the workplace. The focus of the
employees gets effectively aligned to the organisational purpose and development as well (Paais
and PATTIRUHU, 2020). The level of determination to facilitate organisational achievement
also accelerates within the existing employees which in turn provides an added advantage to the
business organisation in realisation of business goals with sheer excellence and prominence.
Thus, it can be said that Tesco must provide excessive motivation and drive to the staff member
in order to incline their focus and determination towards the progress of the firm.
Customer Satisfaction
It has been examined that happier and satisfied employees tends to facilitate best assistance to
the customers as compared to the ones who are very dissatisfied and unhappy with the
organisational environment. The motivation bar of the employees impacts upon their behaviour

and performance which highly corresponds with the standard of customer satisfaction rendered
by the business entity. Hence, in order increase the customer experience, Tesco needs to
effectively exercise motivational strategies and techniques so as to deliver much needed drive to
the employees. It can enable them to become more assertive and engrossed in the attributes
required for the delivery higher consumer satisfaction.
Reduced errors and complications
Motivation increases the attention and interest of the employees towards their respective work
operations. This further helps the same to acquire more knowledge and understanding about their
field of operations and raise the level of proficiency within the same (Girdwichai and Sriviboon,
2020). When the degree of proficiency and perfection is increased it assists in the growth of
employee performance and diminishes the possibility of failures within the workplace.
Enhanced Profitability
The business profitability is accelerated with the implementation of motivational measures and
activities in the organisational culture. It can be sated that motivated employees are most likely
to facilitate the addition of elevated productivity in the business practices. The elevation of
productivity is very necessary in regulating the long term profitability of the firms as well. Thus,
it can be very vita for Tesco to extend its focus upon the integration of very significant
motivational drivers and triggers within the work environment so as to heighted up the revenue
generation of the firm in a constant manner.
Employee Retention
Motivation allows the employees to connect and relate to the business firm in a more justified
and appropriate manner. The employees usually like to work in an environment wherein they are
provided with the opportunities through which their can lead advancement in the careers,
professional growth etc. It further enhances the chances of the employees to retain in the
business organisation. Therefore, in order to increase the work retention and commitment to the
firm, Tesco must cater effective growth platforms to its employee unit.

Effective communication and team work support in the business performance
Effective Communication
Effective communication can considered as a necessary component that can allow business firms
to increase their substantial performance in a deliberate manner. Effective communication skills
help the organisational members to convey the necessary information and insights in a smooth
flow without any potential disruption. It increases the overall productivity acquired by the
business institution as well as also assist in increasing the performance delivered by the
employees in the respective firm (Pavlenko and Pavlenko, 2021). In context to Tesco, effective
communication provides several added perks to the elevation of business performance in the
concerned organization.
 The regulation of effective communication eliminates the emergence of unnecessary
disputes and misunderstanding among the employs. It reduces the chances of conflicts
among the organisational members and promotes a coordinated environment wherein
people behave and conduct themselves in a friendly manner. Reduction in arguments and
confusions also boost the interpersonal relationships among the staff members which in
turn helps them to collaborate much easier and get comfortable with each other company.
It tends to build a strong working rapport through which the organisational members can
achieve higher productivity through the business practises and elevate the overall
performance delivered by the business institution within the target industry.
 The facilitation of smooth interaction allows the business managers to exchange
information with their subordinated in a more specific and precise manner. The managers
are also able to communicate the duties and tasks to the staff members in a more
constructive way. This allows the employees to understand the requirement of the task in
an appropriate manner which in turn helps them to attain the desired outcomes as per the
expectations of the management. Hence, it can be stated that effective communication
helps to clarify the overall goals and objectives that need to be delivered by the staff
members as well as allow them to attain milestones within their respective work
performance.
 The sense of partnership and cooperation is enhanced when effective communication is
exercised within an organisational environment. It can be said that encouragement of

improved communication practises allows employees to identify the ways in which they
can collaborate with their peers in a more productive manner (Fernando and Wulansari,
2020). This way, the employees are able to become more aware about their peer groups
and co-workers. This also allows the staff members to effectively cooperate with
individuals from different department and get comfortable while working with the same.
 It can be stated that organisational culture is improved with the practice of advance
communication within the workplace setting. It provides an opportunity to the employees
to voice out their opinion is an express their concerns regarding the business practices
and working environment of the concerned business enterprise. An interactive feedback
mechanism is promoted through the optimisation of effective communication channel and
technique within an organisational setting. The effectiveness of communication also
creates a positive working condition wherein employees tend to be happier and take the
necessary initiative in order to improve their performance and skill set which in turn
facilitate in better work output and increment in the business growth.
Teamwork
Teamwork is a necessary element that must be exercised by each and every business entity in
order to boost the level of efficiency and performance in the business environment. In relation to
Tesco, the implementation of advanced and integrated teamwork allows the business firm to
capitalise upon the following given advantages:-
 Teamwork allows the staff members working within an organisation to share the
workload in a considerate manner. It means that if an employee has relatively less work
in comparison to the other team member, then the respective person can provide
necessary assistance to the co-workers in order to share their work and increase the
competence of the overall operation (Lipatova and Khokholeva, 2021). Through the
optimisation of teamwork, the given task can be completed in a faster way which in turn
can assist in the upgrading of business performance in the long run.
 In addition to the same, the flexibility of employees is exceedingly elevated when they
work within the team and groups. They become open to change and are always ready to
collaborate with new people and share ideas and suggestions with the same.

 Moreover, teamwork tends to increase the employee morale. When people
collaboratively work upon a respective task they generate a feeling of belongingness as
each and every person is dependent upon each other. It further increases the level of
morale and confidence among the employees to give their best services for the attainment
of the specific task.
CONCLUSION
From the above discussion, it can be evaluated that operations management plays a huge role in
the uninterrupted and productive business functioning of the Tesco firm. It can be derived that
management by objectives and contingency approach can prove to be very beneficial for Tesco
in leading towards long-term growth and advancement in the business environment. Also, it is
very necessary for Tesco to align its focus towards providing adequate motivation, team building
opportunities and communication platforms to the workforce so as to encourage the
organisational performance in the retail business environment.

REFERENCES
Books and Journal
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Service Operations Management, 22(1), pp.158-169.
Benjaafar, S. and Hu, M., 2020. Operations management in the age of the sharing economy: what is old
and what is new?. Manufacturing & Service Operations Management, 22(1), pp.93-101.
Prasad, L.M., 2020. Principles and practice of management. Sultan Chand & Sons.
Niemand, et.al, 2021. Digitalization in the financial industry: A contingency approach of entrepreneurial
orientation and strategic vision on digitalization. European management journal, 39(3), pp.317-326.
Chen, Y., 2021. The Impact of Responsibility Delegation on Policy and Practice Implementation: A
Contingency Approach. Public Performance & Management Review, pp.1-26.
Paais, M. and PATTIRUHU, J.R., 2020. Effect of motivation, leadership, and organizational culture on
satisfaction and employee performance. The Journal of Asian Finance, Economics, and Business, 7(8),
pp.577-588.
Girdwichai, L. and Sriviboon, C., 2020. EMPLOYEE MOTIVATION AND PERFORMANCE: DO THE WORK
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Pavlenko, M. and Pavlenko, L., 2021, March. Formation of communication and teamwork skills of future
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Fernando, Y. and Wulansari, P., 2020. Perceived understanding of supply chain integration,
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Lipatova, S.D. and Khokholeva, E.A., 2021. The technology of formation of teamwork skills in terms of
project-based learning students. Vestnik of Samara State Technical University Psychological and
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