Case Study Report: Applying Management Principles in Business

This report examines a case study involving Frank Piechowski, a plant manager facing challenges related to cultural diversity and religious practices in the workplace. The report analyzes the impact of social factors and cultural diversity on business operations, particularly focusing on the need to respect employee traditions and beliefs. It identifies the level of management Frank Piechowski operates within, highlighting his role in addressing employee needs and concerns. The report discusses the application of Fayol's management functions, particularly organizing and controlling, and identifies shortcomings in these areas. It recommends that managers adopt the principle of equity, ensuring fair and consistent policies for all employees, including equal breaks and prayer times. The report emphasizes the importance of cultural respect, discipline, and training in managing a diverse workforce and achieving organizational goals. The report concludes by suggesting that Frank Piechowski should reformulate policies to benefit all employees and promote a culture of respect and discipline.

Running Head: Business Management
Business Management
Report
System04104
5/24/2019

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Executive Summary
Managing people is one of the crucial jobs in any organisation. It is not only crucial
rather it also the primary need of proper management activities in the organisation (Khan,
2017). In this case, manager of the company allows everyone to follow their rituals and
tradition in different ways and also allowed them to pray their God in different ways in
different time breaks. It will not only breach of the Fayol’s key principle “Equity” rather it
also leads to adverse impact on the organisational goals and performance, because decreases
the efficiency and effectiveness of work qualities of workers. The case shows that lack of
discipline in organisation people and their undisciplined behaviour that may cause
inefficiency and ineffectiveness in their work performance. However, here proper controlling
function and organising the people in order to achieve the organisational goals with unity is
absence.

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Table of Contents
Executive Summary...................................................................................................................1
1. Introduction.........................................................................................................................3
2. Level of Management.........................................................................................................3
3. External environment and its impact on Frank Piechowski’s Company............................3
3.1 Social Factors...................................................................................................................4
3.2 Cultural diversity..............................................................................................................4
4. Functions of Management..................................................................................................4
4.1 Organising and Controlling..............................................................................................4
5. Recommendations...............................................................................................................5
6. Conclusion..........................................................................................................................5
References..................................................................................................................................6

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1. Introduction
Managing workers and care for their needs and belief is the most important part of
management in an organisation. Frank Piechowski is a plant manager and he is a responsible
person in the organisation to understand the needs and requirement people. However, this
present case study shows about the problem of ritual prayer and problem of managing the
number of people in the pray. After appointing, the number of Somali workers will be
increase and it will create a problem for the plant manager Frank Piechowski. This report
helps to understand this condition and recommend proper solution of this problem to Frank
Piechowski for his company.
2. Level of Management
As in this case, it has been discussed that Frank Piechowski is directly receiving
orders from the vice-presidents about to increase the number of workers in manufacturing
plant, he can be considered under the middle level manager. However, Frank Piechowski also
cares for the need of workers, appointing worker in the organisation, and taking care of
worker’s need, he seems to be a responsible person in the organisation.
The role of middle level manager, it is responsibility of Frank Piechowski to care
about the problems and issues of organisation in the manufacturing plant, arrange people and
workers when needed, and provide proper guidelines to the ground workers about their roles
responsibility. The spokesperson of Muslim community follows their rituals and religions so
strictly and their daily life practices are fully inextricably woven. She also tells about her
cultural rituals and thinking to Frank Piechowski. As a good manager, Frank Piechowski
listen his problems and order for changes in the diet and plant’s cafeteria to change some
food items. Apart from this, he also allowed women to wear their traditional clothing and
care for their safety. All the decisions were taken under the proper safety considerations.
Apart from this, it has been seen in the case that Frank Piechowski taken a decision to
provide a clean room for praying and clean surroundings for Somalia workers for washing
hands and praying for sun during sunset hour and 15 minutes break for their rituals (Uzuegbu
& Nnadozie, 2015).
All these decisions of Frank Piechowski shows that he is a middle level manager in
the organisation that care about the customer needs and respect their traditions and rituals.

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3. External environment and its impact on Frank Piechowski’s
Company
There so many environmental factors that affects the business operation in the
organisation. These environmental factors are political factors, economical factors,
environmental factors, social factors, and legal factors (Lambert, 2016). In the present case, it
has been seen that people follows their rituals and traditions. Although, these are the part of
their daily life and the Somalia workers follows these traditional and rituals from long time
and Muslim community are known for their tradition in all over the world (Al-Hawary,
2015).
3.1 Social Factors
The environmental factor that affects the business operation of Frank Piechowski is
Social factors. The social factor has a great influence on the business operation. The tradition
of people, their beliefs, and trust on the religion somewhere connected with the business and
it is responsibility of a good manager to respect the belief, norms, values, and trust of
organisational people (Tasie, 2017). It not only motivates them rather it also influences them
to give their best in the organisation during their work. Allowing people for their social and
ritual belief and trust and follows, their culture helps in increasing their loyalty to the
organisation. Apart from this it, has been seen that Frank Piechowski carefully listen the
problem and implement the proper changes in the organisational, which will not affect the
organisational operations and diminishing the trust of people (Dahlgaard-Park, Reyes, &
Chen, 2018).
3.2 Cultural diversity
However, in the present case no other environmental factors affect the business
operation of the company rather than social factors. However, here the other problem that is
raise is related to cultural diversity. The cultural diversity is another big issue because it is the
difference between these two religious people that creates problem for the Frank
Piechowski’s company. The diversity in different religions and ways of praying God in
different way is the major problem for the manager and it should be resolve in other to
consider the interest of both parties. It has been seen that if organisation fail to manage the
organisational diversity in the organisation, it will adversely affect the performance of
different managerial function.

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To maintain the diversity in the culture, it is necessary for the manager to develop
cultural knowledge among the people and ask them to respect other’s culture in the
organisation. This will help to enhance the knowledge and cultural value of Somalia workers
and it may help to motivate them to respect the culture of other people. However, this action
will not only be helpful in managing diversity rather it also helps to avoid the conflicts in the
organisation.
4. Functions of Management
Henory Fayol has given 5 management functions which are essential in an
organisation. Here it has been seen that manger failed to properly organise the people and
control them. The problems are also related to the basic management principles, which are
related to managing work and people in the organisation (Peaucelle & Guthrie, 2015). The
present case shows that Frank Piechowski’s taken right decisions which was in favour of both
workers group; Muslim and Somalia workers. However, after analysing the case, it has been
found that people in the organisation taken the decision of manager granted.
4.1 Organising and Controlling
In the first scenario, the management has failed to control the employees. However,
the two principles that are breached and related to controlling and organisation people are the
major issues, which affect the performance of origination (Efthymiou & Yacoub, 2016).
In the present case, the lack of discipline among the people is the major cause that
leads to directly organisational performance and its shows the failure of controlling function
of the management. The people’s behaviour to left the prayer during the prayer time shows
their indiscipline behaviour towards the other community people (Mijumbi, Serrat, Gorricho,
Latré, Charalambides, & Lopez, 2016). They also avoid to follows the management decision,
which was formulated for the employees. Principle of discipline requires in the organisation
to respect organisational decision with respect and it also states that people should respect
other’s culture and their belief. Denying to stay in the prayer somewhere shows the
undisciplined behaviour of workers and lack of controlling functio. One of the important
function of the Fayol’s management function is organising people are also not properly
executed here.

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5. Recommendations
The key recommendations for the case are as follow:
For workers: The worker should respect the culture of every one and they must learn
how they can give respect to other’s culture. Apart from this, discipline is another problem,
which can be short out by these people by following organisational rules and policies.
For Manager: The manager should follow the principle of ‘Equity”. It means the
manger should make the policies in such a way that will apply on everyone and every people
can follow the rules in same way. A manager cannot formulate different policy, rules, or
strategies for different people differently. Apart from this, the manager should change the
policy and provide a new rules and regulation in which time break, lunchtime, food items,
and praying time should be equal for all workers and must follow their religious aspects as
well (Kaehler & Grundei, 2019).
6. Conclusion
In conclusion, it can be said that Frank Piechowski should reformulate their policies
that benefited to different people differently. The Fayol’s principle “Equity” says that ever
people should be treated equally in the organisation, which means the Frank Piechowski
should formulate a policy that is apply on everyone. Apart from this, the prayer time and
break time for people should be in same duration and in same way. Frank Piechowski should
provide a single diet plan for all the workers in the Cafeteria and should be determine that
people can get the proper food. However, the undisciplined behaviour of people is also
questionable. The people should learn about the cultural respect and discipline. It could be
possible, if organisation will provide training on cultural development and diversity.

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References
Al-Hawary, S. I. S. (2015). Human resource management practices as a success factor of
knowledge management implementation at health care sector in Jordan. International
Journal of Business and Social Science, 6(11), 83-98.
Dahlgaard-Park, S. M., Reyes, L., & Chen, C. K. (2018). The evolution and convergence of
total quality management and management theories. Total Quality Management &
Business Excellence, 29(9-10), 1108-1128.
Efthymiou, L., & Yacoub, M. (2016). The Influence of Classical and Human-Relations
Approaches in Management Today, A Critical Evaluation.
Kaehler, B., & Grundei, J. (2019). The Concept of Management: In Search of a New
Definition. In HR Governance (pp. 3-26). Springer, Cham.
Khan, M. (2017). The Practice of Basic HR Functions in Garments Industry in Bangladesh:
Focus Group Finding. J. Mgmt. & Sustainability, 7, 120.
Lambert, J. (2016). Cultural diversity as a mechanism for innovation: Workplace diversity
and the absorptive capacity framework. Journal of Organizational Culture,
Communications and Conflict, 20(1), 68.
Mijumbi, R., Serrat, J., Gorricho, J. L., Latré, S., Charalambides, M., & Lopez, D. (2016).
Management and orchestration challenges in network functions virtualization. IEEE
Communications Magazine, 54(1), 98-105.
Peaucelle, J. L., & Guthrie, C. (2015). Henri Fayol. In The Oxford Handbook of Management
Theorists.
Tasie, G. (2017). A Review of the Role of Management as an Integrating Activity using
Henry Fayol Fourteen Principles. Advances in Social Sciences Research
Journal, 4(22).
Uzuegbu, C. P., & Nnadozie, C. O. (2015). Henry Fayol’s 14 Principles of Management:
Implications for Libraries and Information Centres. Journal of Information Science
Theory and Practice, 3(2), 58-72.