Management Analysis Report: The Swan Hotel's Performance

This report provides a detailed analysis of management practices within The Swan Hotel. It begins by comparing different management styles, discussing key leadership characteristics, and evaluating the communication processes employed. The report then delves into an analysis of the organizational culture and potential changes within the selected business, followed by a self-assessment of the author's management skills, including a SWOT analysis to identify strengths, weaknesses, opportunities, and threats. SMART objectives are set to develop the author's potential. The report further examines leading and motivating a team to achieve agreed goals, and concludes with a discussion of managerial decisions made to support goal achievement and recommendations for improvement. The report covers topics from the application of different management styles to the application of effective communication strategies within The Swan Hotel to ensure effective team performance.

Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Compare different management styles.............................................................................1
1.2 Discuss leadership characteristics....................................................................................2
1.3 Evaluation of communication process..............................................................................2
1.4 Analyse an organisational culture and change in selected business.................................3
TASK 2............................................................................................................................................3
2.1 Assess own management skills performance...................................................................3
2.2 Analyse personal strengths, weaknesses, opportunities and threats.................................5
2.3 Set and prioritise objectives and targets to develop own potential..................................6
TASK 3............................................................................................................................................6
3.1 Lead and motivate a team to achieve an agreed goal or objective...................................6
3.2 Managerial decisions made to support achievement of agreed goal with recommendation.7
TASK 4............................................................................................................................................8
Covered in PPT.......................................................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Management is required for every companies as it assists them to gain positive outcome.
Superior has to resolve problems within time duration; otherwise, it can hamper working of an
enterprise (Christopher, 2016). Present assignment is based on The Swan Hotel, which is
providing qualitative services to customers. Some management style will be used by manager to
manage entire working operations in an appropriate manner. It is must to analyse own strengths
and weaknesses and for this, SWOT investigation will be done.
TASK 1
1.1 Compare different management styles
Every organisation needs management as this will assist to control overall operational
activities in an effective way (Haugen and et. al., 2016). If is must for each department to
maintain coordination amongst them; therefore, coveted targets will attained within limited
period of time. Superior has to give work to employees as per their skills, knowledge,
capabilities as well as experience. In relation to The Swan Hotel, manager needs to encourage
their staff members; thus, working performance will get enhanced (Management Style - Meaning
and Different Types of Styles, 2018).
Basis Autocratic Democratic Laissez Faire
Merit According to this,
entire control or
decision making
power is in the hands
of manager; thus, this
will be obtained
quickly.
If this method is using
by employer then,
complex
circumstances will get
sort out effectually.
As indicated by this,
staff members will
decide targets
according to their wish
which will encourage
them.
Demerit This is considered as a
less innovative method
and if manager is
using this, then
employees will never
get motivated.
This technique will
take lots of time as
manager has to consult
each thing with staff
members.
Workers will not get
guidance which will
influence their working
execution.
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1.2 Discuss leadership characteristics
Several types of characteristics need to be present in leader who are doing job in The
Swan Hotel, these are mentioned as below: Communication skills: Manager has to develop an open conversation at premises; thus,
individuals will share their opinions as well as thoughts with each others. Employees will
easily interact with their superiors and give them some suggestions regarding issues. This
will provide maximum motivation to them and this assists into their long term retention
(Kirchhof and et. al., 2016). Confidence: It is must for an employer to be much confident about work; therefore, he
will motivate workforce. As a result, coveted goals will attained within limited period of
time. Along with, they will be able to face any kind of situation effectually.
 Creativity skills: By knowing needs and wants of clients, leader will modify goods and
services of firm effectively. It is must for manager to use new and latest techniques into
products so that they will capture attention of numerous individuals towards them. As a
result, profits as well as market share will get enhanced (Laudon and Laudon, 2016).
1.3 Evaluation of communication process
Communication processes Explanation and Example
Verbal
It is also known as oral or informal communication. With help
of this, people will transfer their message to each others in an
effective manner. Meetings, workshops, conversations etc. are
some appropriate examples of this.
Written
This technique is using by an employer of Imperial Hotel; thus,
they will communicate about complex information as well as
data to others. It will be utilized by manager to maintain record
which will be used by them in forthcoming time. For instance:
agenda, memorandum, notice and so on.
Non-verbal With assistance of this method, people will share their opinion,
thoughts and feelings with each others. For example: facial
expressions.
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State And Explain Three (3) Barriers To
Effective Communication
Several kinds of factors will affect an effective
communication of The Swan Hotel and these
are stated as below:
1). Some persons use technical terms which is not understandable by every individual.
2). Difference in culture of people.
3). It is not easy for each individual to comprehend distinctive accents.
1.4 Analyse an organisational culture and change in selected business
It is essential for employer of The Swan Hotel to analyse both kind of surrounding, such
as macro as well as micro. This will cater influence to overall operational activities directly or
indirectly (Patterson and et. al., 2016). If manager wants to do modifications in association then,
it is must for him to examine organisational culture. For this, it is required for them to consider
some effective practices which are connected with HR.
Legislative factors: Enterprise is doing business in many countries; thus, it is must to
have knowledge about each acts and laws. Hence, they will be able to conduct business in an
ethical way.
Demographic: It is required for superior to determine requirements as well as demands
of people who are working with them because this will differ according to their incomes, gender,
age and many others.
Economic: If economy of country is effective then, people will easily buy many items as
their income will be high. Therefore, individuals will easily invest fund into firm (Rhodes and et.
al., 2017).
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TASK 2
2.1 Assess own management skills performance
Professional abilities Current level
5=Strong
1=Weak
Best Current Example Ways of Improvement
Communication skills 4 I am doing job as
manager in The Swan
Hotel; thus, I need to
interact with lots of
people each day. It is
necessary for me to
maintain this skills. It
is required for me to
develop an open
conversation at
workplace so people
will easily share their
thoughts and views
with each others.
Attend conferences
and seminars
Leadership abilities 3 I need to cater
direction to members;
therefore, work will
get finished within set
time duration. This
will aid to enhance
productivity and
profitability.
Utilize leadership
styles
Management skills 5 I have an appropriate
manager skills so that
I am able to sort out
Outline targets and
objectives
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clashes within limited
time duration. Along
with, I will motivate
staff members which
aid to increase
working execution.
Interpersonal skills 3 Maintaining effective
relationship with co-
workers. Along with,
it is must for me to
cater an effective
working surrounding
to staff members.
Concentrate on
communication
abilities
2.2 Analyse personal strengths, weaknesses, opportunities and threats
To know own strengths as well as weaknesses, I will conduct SWOT analysis. This will
also help me to analyse those opportunities and threats which require improvements. By taking
an effective decision, person will get hike into their career (Welford, 2016).
Strengths Weaknesses
 I will encourage employees as this
helps to increase their working
performance. This assists an affiliation
into enhanced of their revenues and
market share.
 My interaction abilities are much
effective; thus, individuals will easily
share their thoughts and views with me.
This boots their morale and will much
satisfy with their job.
 I am having an efficient leadership
 I get panic at the time of facing difficult
circumstances which will provide
impact to my working execution.
 I have less knowledge regarding latest
tools and methods. Thus, many times it
is not easy for me to complete work in
an innovative manner.
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skills so that I will easily provide
guidance to employees.
Opportunities Threats
 Strategies or methods will be utilized
by me as this enables in improvisation
of interpersonal and communication
abilities.
 I will take assistance of workers in
decision making procedures; therefore,
issues will get resolved with an
effective manner.
 Sometimes it is not easy for me to
manage typical situations. Additionally,
my planning skills are not much
appropriate which will affect overall
operational activities.
2.3 Set and prioritise objectives and targets to develop own potential
With assistance of SMART objectives, I will set some targets for employees which they
need to accomplished within set period of time (Christopher, 2016). This will help an association
to take benefits from competitors and they will be able to increase market share and revenues
effectively.
Objectives along with time duration:
Aims Time limit
I need to set certain period of time for staff members, under
which they have to finish their task. As a result, task will get
completed without obstructions or delay. Henceforth, share of
market and in addition revenues will get improved of The Swan
Hotel.
58 days
An effective coordination need to maintained by me as it assists
to reduce duplication of work. This will aid to complete work
within certain time span. Thus, coveted objectives will attained
in an effective and efficient way.
52 days
It is required for me to maintained each activity of an enterprise 57 days
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and for this, I will obtain response from members. This helps me
to know about my qualities and through knowing weak points, I
will improve it by formulating some strategies.
TASK 3
3.1 Lead and motivate a team to achieve an agreed goal or objective
Being a manager, it is must to encourage workers towards work; hence, they will
complete set objectives within certain time span. By doing work in team, employees will
complete it more effectively. As a result, task will finished timely and company will satisfy
needs and wants of clients accordingly (Haugen and et. al., 2016).
For this, some appropriate activities will be completed by manager which are described
as beneath:
Team building: It is required for superior to set some standard for staff members;
therefore, they will be able to maintain their working performance accordingly. Employer will
render training sessions to employees so they will easily perform their duties and responsibilities
properly. Additionally, task will get finished within particular time duration.
Motivation: Manager has to identify those things which will encourage employees
towards work. Because if their requirements get fulfilled then, they will complete work
effectively and efficiently. In context of The Swan Hotel, employer needs to provide better
working conditions to workers as this aids into their long term retention at workplace. Along
with, they will face each kind of circumstances effectually (Kirchhof and et. al., 2016).
3.2 Managerial decisions made to support achievement of agreed goal with recommendation
It is required for an organisation to take an effective decision for business as this will
assist them to compete with contenders at competitive place. Therefore, there are various
recommendations will be provided to The Swan Hotel which are described as below:
 By getting feedback from clients, superior will be able to enhance working execution of
employees in an effective way.
 It is essential for manager to convey objectives, mission, vision and goals to staff
members; thus, they will support them to attain it within limited time span.
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 Employer has to provide an appropriate working condition to employees as this assists to
diminish obstructions and problems. As a result, they will retain in firm for maximum
time duration (Laudon and Laudon, 2016).
 Quality of products and services need to be maintain by organisation; therefore, they will
accomplish desires of customers properly.
 Superior has to render rewards to workers as per their working skills.
TASK 4
Covered in PPT
CONCLUSION
From above described assignment it has been understood that superior needs to manager
entire things properly so that they will be able to attain desired goals. This enables them to take
benefits from contenders at marketplace. An individual will develop PPD as this helps them in
enhancement of skills as well as capabilities.
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REFERENCES
Books and Journals
Christopher, M., 2016. Logistics & supply chain management. Pearson UK.
Haugen, B. R. and et. al., 2016. 2015 American Thyroid Association management guidelines for
adult patients with thyroid nodules and differentiated thyroid cancer: the American
Thyroid Association guidelines task force on thyroid nodules and differentiated thyroid
cancer. Thyroid. 26(1). pp.1-133.
Kirchhof, P. and et. al., 2016. 2016 ESC Guidelines for the management of atrial fibrillation
developed in collaboration with EACTS. EP Europace. 18(11). pp.1609-1678.
Laudon, K. C. and Laudon, J. P., 2016. Management information system. Pearson Education
India.
Patterson, T. F. and et. al., 2016. Practice guidelines for the diagnosis and management of
aspergillosis: 2016 update by the Infectious Diseases Society of America. Clinical
Infectious Diseases, 63(4), pp.e1-e60.
Rhodes, A. and et. al., 2017. Surviving sepsis campaign: international guidelines for
management of sepsis and septic shock: 2016. Intensive care medicine. 43(3). pp.304-
377.
Welford, R., 2016. Corporate environmental management 1: Systems and strategies. Routledge.
Online
Management Style - Meaning and Different Types of Styles. 2018. [Online]. Available through:
<https://managementstudyguide.com/management-style.htm>.
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