Report: Roles and Characteristics of Leaders and Managers at Starbucks

This report provides an analysis of leadership and management roles within the context of Starbucks. It differentiates between the roles and characteristics of leaders and managers, highlighting their respective responsibilities in areas such as planning, organizing, staffing, directing, and controlling. The report explores the application of various leadership and management theories, contrasting the innovative and visionary approach of leaders with the more administrative focus of managers. It examines the functions of management, including planning, organizing, staffing, directing, and controlling, and illustrates how these functions are implemented within Starbucks to achieve its goals and objectives. The analysis emphasizes the importance of communication, empathy, and strategic planning in effective leadership, and how these qualities contribute to the success of the organization. References to relevant academic sources are also included to support the analysis.

UNIT 4
Management and
operation

Roles and characteristics of a leader and a manager
• A manager is liable to manage the work in every situation. A manager in an organisation is liable to
for the management function that includes planning, organising, staffing, directing and controlling
(Castillo and Hallinger, 2018).
• A leader is a person in an organisation who is responsible for motivating and influencing group
efforts for the attainment of an organisation goals and objectives. A leader is a person in
organisation with vision and they drive the employees’ efforts in a path that it become their own
vision (Bush, 2018).

Conti…
be committed to
the organisation,
because they are
the subject for
success of
Starbucks.
A good manager is
good
communicator and
listener; a clear
communication
creates a vision of
the goals.
Starbucks have
different types of
department;
therefore, an
efficient manager
should posses with
reliability. A good
manager knows
how to delegate
task to employees.
A manager needs
to faces certain
situations, some
goals, hence they
are motivator
Empathetic, an
important
characteristic of a
good leader, they
promote culture of
empathy.
Knowledgably and
ability to learn
more made a
leader more
effective
Effective
communication
provides you a
clear vision for a
task; hence a
leader is adopting
communication to
inspire employee
from their words.
Leader are
outstanding in
strategic planning;
which means they

Applying a range of theories and concepts
• There are different kinds of roles and functions that manager and leader have to do to ensure smooth operational functioning of Starbucks. Roles of
leader and function of manager are being used at Starbucks along with theories and concept for better understanding the importance of them at
Starbucks (Hechanova, Caringal-Go and Magsaysay, 2018).
• Leaders are innovative which means they are always seeking for innovative idea to deliver more effective workplace at Starbucks
whereas manager are of administrative nature, they are limited in boundary. Hence, it suggests that manager is following classical theory of
management; this is because manager of Starbucks is only concern about the productivity and they are less visionary in compare to leaders. Leaders
are oriented for dealing with employee’s affairs, leaders believe and focuses on trust while it has been argued that managers are focusing on control;
therefore, managers are task oriented. Leaders are action centred, this is because leaders focus on horizon of tasks while managers are focusing on
bottom of task. Hence, leader have proper control over the task, team and individual. It has been found that leaders argued the status of quo
whereas, managers are accepting quo. Hence, it has been found that leaders are transformational in nature; this is because Starbucks have diversity
workforce and a leader who cause change in social and individual will creates followers and people are goal oriented; manager here are following
transactional theory of leadership (Halkias and Neubert, 2020).

Conti...
Function of management:
• Planning: important function of Starbucks manager is to plan and set goals that complies to increase the revenue of company. Planning refers to the
strategical and tactical plan and setting of goals which to be achieved.
• Organising: Organising and synchronizing is a human activity for achieving business goals.
• Staffing: it refers to process of fulfilling the vacant requirement for smooth organisation work.
• Directing: it refers to management function of leading that emphasis the motivating and empowering employees.
• Controlling: this is review function of management in which present business situation is analysed with planned situation. In Starbucks, performance
and budget are the strong instrument for controlling technique.

References
• Castillo, F.A. and Hallinger, P., 2018.
Systematic review of research on educational
leadership and management in Latin America,
1991–2017. Educational Management
Administration & Leadership. 46(2). pp.207-
225.
• Bush, T., 2018. Research on educational
leadership and management: Broadening the
base.