Leadership and Management Report: Service Sector Analysis

This report provides an analysis of leadership and management within the service sector, specifically examining the case of Hazev, Haz, Tas. The report begins by outlining the hard and soft skills required for effective leadership and management, including supply chain management and teamwork. It then explores the future skills needed in the service sector, such as communication and decision-making skills. The core of the report focuses on change management, using Lewin's Change Model (unfreeze, change, refreeze) to illustrate how Hazev, Haz, Tas manages and implements changes within the business. The report concludes by highlighting the role of digital technology and the importance of change management models in organizations. References to relevant literature support the analysis.

Leadership
and Management

TABLE OF CONTENT
• Introduction
• Current management and leadership hard and soft skills
providing evidence
• Future management and leadership skills required by service sector
• Compare and contrast changes management system and implementing the change of
various services organizations
• Conclusion
• References

Introduction
• Leaders is the person who is able to influence follower for achieving goals
and objectives of organization.
• This presentation is based on Hazev, Haz and Tas. It is the restaurant
chains in the UK.

Current management and leadership hard and
soft skills providing evidence
• Hard Skills:
• Supply chain management: It is the important set of hard skills in relation to
maintain and control of supply chain of Hazev, Haz and Tas. Therefore, leaders and
managers must have supply chain management knowledge in relation to ordering the
fresh ingredient and dry goods.
• Soft Skills:
• Team work: It is another soft skill in which leaders and managers lead the group of
members by example and role of manager can be foster collaborative environment.
This skills help to effective working in team within the Hazev, Haz and Tas.

Future management and leadership skills
required by service sector
• Communication skills :
• Leaders and managers must have communication skill either verbal and written which help to work in
the Hazev, Haz and Tas.
• This skill aid to interact with the consumers as well as staff members and build the relationship with
them. Effective communication ability assist to increase consumer experience in front of restaurant
chains.
• Decisions making skills:
• Leaders and managers must have decisions making skill for making decisions like consumer service,
vision and mission, objectives and goals of Hazev, Haz and Tas.
• With the help of it, managers and leaders easily achieve the goals and objectives of restaurant chains.

Compare and contrast changes management
system
• Haz and Tas utilise lewin's change model for managing and implementing changes
within the business.
• Lewin's Change Model:
• There are three stages such as unfreeze, change, refreeze.
• Unfreeze: In this stage, leader and team must unfreeze their current procedure and
representation when preparing for future changes within the Haz and Tas.
• Change: In this stage, leader implement changes. Effective changes needs clear and
constant interaction across all affected channels both during and after preparation.
• Refreeze: In this stage, assuming accurate feedback and ongoing interaction occurred.
This step locks into place the new procedure. It involves improving employee attitude,
culture of Haz and Tas.

Conclusion
• This presentation can be concluded that digital technology help to leaders
and managers for working easier.
• It can be determined that change management model help to implement
changes in the organization.

References
• Bush, T., Bell, L. and Middlewood, D. eds., 2019. Principles of Educational Leadership
& Management. SAGE Publications Limited.
• Thorpe, R., 2016. Gower handbook of leadership and management development. CRC
Press.
• Hallinger, P. and Wang, W.C., 2015. Assessing instructional leadership with the principal
instructional management rating scale. Dordrecht, Netherlands: Springer.