Developing Manager Report: Leadership, Management Styles, and Skills

This report analyzes various aspects of developing management, focusing on leadership styles, communication processes, and organizational culture. It begins by comparing the management styles of British Airways and Saga Holidays, highlighting the impact of leadership during crises and the importance of employee motivation. The report delves into leadership characteristics such as interpersonal skills, communication abilities, and the significance of values and organizational understanding. Furthermore, it evaluates communication processes within businesses, emphasizing the role of internal and external communication in organizations like Saga Holidays. The report also examines organizational culture and change, assessing how company structures and leadership decisions influence employee motivation and customer satisfaction. The second part of the report concentrates on self-assessment, including the evaluation of personal management skills, strengths, weaknesses, and the development of objectives and targets. The report also discusses the leadership and motivation of a team to achieve goals, making managerial decisions, and explaining how personal and managerial skills can support career development, culminating in a review of career and personal development needs to create a development plan. The report concludes with a discussion on the role of a manager in an organization.

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Developing Manager
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THE DEVELOPING MANAGER
Contents
LO1:............................................................................................................................................................3
1.1 Compare different management styles...............................................................................................3
1.2 Discuss leadership characteristics.....................................................................................................4
1.3 Evaluate communication processes in the business...........................................................................5
1.4 Analyze organisational culture and change in business.....................................................................6
L02:.............................................................................................................................................................8
2.1 Assess own management skills performance:....................................................................................8
2.2 Analyse personal strengths, weaknesses, opportunities and threats:..................................................9
2.3 Set and prioritise objectives and targets to develop own potential:..................................................10
LO3:..........................................................................................................................................................11
3.1 Lead and motivate a team to achieve an agreed goal or objective....................................................11
3.2 Justify managerial decisions made to support achievement of agreed goal or objective and
recommendations for improvements......................................................................................................13
LO4:..........................................................................................................................................................15
4.1 Explain how own managerial and personal skills will support career development.........................15
4.2 Review career and personal development needs, current performance and future needs to produce
development plan...................................................................................................................................17
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LO1:
1.1 Compare different management styles
British Airways and Saga Holidays are the organisations to be considered that belong from the
hospitality industry and travel-tourism industry.
BA’s management style
British Airways is one of the biggest airline service providers in the UK offering passengers over
150 destinations to travel around the globe. At the time of economic crisis of 2008, the company
dealt with the recession and had maintained to survive with the massive changes. The company
was at the threshold of getting bankrupted. Willie Walsh, the CEO of the company has been able
to significantly deal with the situation with his communication and management skills. Thus, the
management expertise and abilities of the enterprise's CEO is well, enough to pull them out of
tough saturations and flourish the business to in developing stages to earn recognition and profit
(Filipova, 2013).
Saga Holiday’s management style
Saga Holidays are associated with the industry of hospitality and servicing the customers for
over 65 years making themselves leading holiday cruise providers to facilitate their customers
with comfort and satisfaction. Advancement, achievement and responsibilities are the three
aspects or rather key elements that motivate the employees to serve better to the customers and
also get job satisfaction (TheGurdian, 2013).
Comparison between the management styles
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The coercive management techniques and active management style are the two kinds of
management styles noticed in the research mentioned above. The leader follows these methods to
create employee satisfaction and motivates them to work under any circumstance. The running
style leads to the satisfaction of their employees, and the coercive process leads a pressurized
situation for the workers and put them under stress.
1.2 Discuss leadership characteristics
The determination and dedication of the leader towards the company and their subordinates show
the features of the administration.
Interpersonal skills: leaders who have won respect and trust of the experts/supporters can in
like manner make usage of this faith in moving relationship towards finishing its business
objectives. The interpersonal aptitudes of such leaders are useful in working through testing
supervisor-subordinate affiliations and keeping up workplace solidarity. Moreover, such leaders
are the phenomenal social affair of onlookers individuals and give gainful information.
Communication skills: Leaders who show human capacities tend to be remarkable speakers and
group of onlookers individuals, therefore, keeping the delegates significantly vivacious and
presented. The manager tunes into his/her disciples and inquiries them for ensuring that they
have unmistakably fathomed what he/she expected to pass on.
Values: A good leader values arranged workforce and appreciate its centrality in bringing a
greater perspective inside the affiliation. They do it by giving due respect to the
specialists/disciples and division from demonstrating any predisposition.
Organisational apprehension: A respectable leader understands the destinations and focus of
an affiliation and knows how they can be the expert by setting up frameworks inside the
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affiliation also allowing the gatherings or social occasions in finishing the work. Also, they are
moreover proficient into isolating the legitimate deterrents and changing them into progress.
Confidence: Passing on themselves with affirmation is the most focal action trademark which in
like way combines expecting the danger of each choice, be it right or imperfect. A liberal leader
ought to have the breaking point of taking reactions as learning and mindful of one's lacks
(MoneyZine, 2016).
Flexibility: Staying flexible is another critical association trademark besides permitting the
leader in adjusting their drive styles as appeared by the present request of the circumstance. A
decent leader ought to be fit for taking part with others for driving the relationship towards
satisfying its business goals and moving obsession at whatever point required.
Creativity skills: Leaders showing inventiveness abilities are equipped for conveying out
imaginative resolutions to any issues in this manner, creating the vast answer for traditional
inquiries.
Attain outcome: A Liberal leader is familiar in satisfying more than setting cases for the fans.
They are skimmed in expecting bigger parts in the accomplishment of business goals. They set
an unpredictable state of execution standard inside relationship through their aptitudes, like this
moving the experts even in the emergency (MoneyZine, 2016).
1.3 Evaluate communication processes in the business
With the change of electronic correspondence, the neighbourliness business ought to concentrate
on underlining the execution of persuading verbal and non-verbal social limits. Having inducing
social limits are the need of good air mainly holding up the industry. In a similar way, a full
number of motels make astonishing serious interests in setting up their staffs on client
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collaboration (Weske, 2012). Regardless of the correspondence shape utilised inside an
association, the communication framework consolidates three key segments mainly transmitter,
message, and specialist.
Two types of communication processes are followed in Saga Holidays:
Internal Communication: The key individuals from internal correspondence inside Saga are the
upper-level executives, line boss, cut down level delegates, etc. One can see that the visit
manager rehearses a bright and open particular system where each one of the labourers paying
little heed to their assignments is stimulated for enthusiasm into decision makings. The
information travels through a proper channel i.e. the upper-level executive passes on the
information to the line boss who also trades it to the ground level agents (Weske, 2012).
External Communication: This kind of correspondence is correspondingly essential at Saga
Holidays which works from five ranges across over the UK. Since it limits from various zones,
frequently it needs of passing on issues on honest to goodness or business matters to
accomplices. The official site of Saga particularly interfaces the outside world with the brand.
People can read and download whatever information they are looking for with just a single tick
(Weske, 2012).
1.4 Analyze organisational culture and change in business
The kind of culture and structure an affiliation scans for inevitable results the operators'
motivational levels and its entire lead. One can portray pure blue culture as the fantasies, values,
rules, controls, tongue, opinions of an alliance which the administrators tend to take after. A
level unique tiered structure is sharpened at Saga Holidays bringing each one of the operators at
in every way that matters indistinct level further offering move to assemble finish culture. Try
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through their standard diverse tiered structure has appropriately built up a neighbourly and sound
workplace culture where administrators are unhesitant in bantering with their embellishments
and are bolstered in self-governing taking customer affiliations related decisions and ending up
being more versatile.
At Saga, perceptible quality is given to buyer resolve. The delegates, apparently, are engaged in
making the welcoming relationship at work rather than primarily fighting with each other. Being
pragmatic into kind air industry, again and again, Saga needs to withstand dynamic changes for
enhancing its customer relationship for passing on most unmistakable satisfaction. The actual
market question has compelled Saga to focus on the quality and standard of the things/affiliations
it outfits to the customers separated from trading work satisfaction to the specialists for
diminishing turnover rate. Experience Holidays under the ace of Andrew Good shell has brought
an enormous definitive change which focuses on giving most exceptional satisfaction to both
administrators and customers which over the long haul will raise its net wages. He had
underscored on trim wander groups which had expected a central part in showing signs of
improvement results furthermore building up the change of market sorted out culture inside
Saga. Until a long time back Saga was overseeing high labourer turnover which drove the
relationship in taking after level structure and assembling society at a workplace.
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L02:
Every manager possess the same set of qualities. No matter whether it is it or financial
department, or customer service, etc. a manager should be able to manage the certain situation
and perform the role well. The manager is an important part of any organisation. So he has the
responsibilities to control management. Skills of a Manager are the matter of concern of an
organisation.
2.1 Assess own management skills performance:
As a manager, I should build a good communication with the people of that office or
organisation. I should discuss all the aims, and objectives and agreed with the people of the
management. Being a manager, I should be good in verbal communication and written too. I
need to make the conversation open as a result of that people can share their point of view in
front of everyone. I can make the relationship healthy between the peers or the people and the
boss. I am responsible for managing the conditions happen between the boss and the employees.
As a manager, I have to monitor, coach the others. The leadership quality is another quality of
the manager. I should be aware of the technical knowledge. I can motivate the other by the
motivational conversation, the problems of any employee can solve by the manager.
Interpersonal issues, communication gap amongst the employees and the boss is only solved by
me as responsible manager. I should know how to planning skills. Organising part of any office
also comes under the manager's duty. I can direct the people what to do or not. What is the need
to do at the crucial situation, what steps are need to follow for a specific production is also
directed by the manager? Being a manager, I should be aware of some percussions when the
critical situation happened. I can take any decision on behalf of employees for the betterment of
the organisation. Instant decision-making ability is also associated with me, manager. Employees
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are encouraged by the manager. As a director of an organisation implementing the decision on
the right time is a big responsibility. By performing all these responsibilities I, the manager can
reach in a good position. The of the manager is very much difficult for any organisation. I can
help the other people to achieve a higher position in the workplace by motivating or inspiring
them and Level up their performances. I can be rewarded the employees for doing the job
properly. The promotion and the demotion of employees also handled by me, being a manager of
an organisation. The best key to successful management is in the hand of a manager. The up
gradation of the employee’s position in the workplace is the sign of good management. These
performances and the responsibilities are only maintained by the manager itself.one
organisation's Management remains incomplete without an experienced or skilled manager.
2.2 Analyse personal strengths, weaknesses, opportunities and threats:
Being the manager, I have lots of strength. These are- As a manager, I have lots of creativity.
Sometimes the customer is impressed by me for creating a new point of the for the brands. Those
brands are showed to them a unique process. I have the ability to point out the key questions to
understand the correct marketing angle of the product. I can commit the client’s brand success.
Like strength, I also have few weaknesses. Those are at the time of presentation in front of
clients I got nervous. I always feel a fear at the time of talking in public. Sometimes mind
diversion affect quality of my work and presentations get worse. Stress, tension hamper the
quality of my presentation or work due to heavy load of tasks. I can do things very quickly
sometimes it cost me much. Opportunities also come along with the strength and weakness.
Opportunities are one of our more important rivals has modified social status for behaving with
their smaller clients badly. I have attended a conference of marketing previous month which will
allow me for strategic networking and also command me few important training seminar. On
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behalf of my senior officer, I have to cover up all the duties of her. That will be a great
opportunity to prove myself and a scope to develop my career. There is cold-war or competition
between my colleague and me. He is too good at work as I am. Sometimes he is better than me.
That give a complexity sometimes. I have to do the better work to defeat him in the office. The
Recent economic climate of marketing industry is very slow. That is the big threat for me and my
office or organisation.
2.3 Set and prioritise objectives and targets to develop own potential:
I have so many priorities towards the organisation where I belong. The key objective is to
provide a good quality of elements to the industry or organisation. I have to take the
responsibility to maintain the profit of the organisation or company. I have to take care of the
healthy environment of the organisation. Most importantly I have to aware of the reduction of
current cost of the company. The quality of the products also observed by me and the delivery of
certain products are also maintained by me. All the organisation have few targets to achieve. The
manager is an important part of the company. Being a manager, I have to fulfil few target behalf
of the organisation. Main targets of an organisation are to retain the position in a market, to
deliver the best product to the client, etc. All these priority, goals, objectives and targets are
closely associated with an organisation. I have to maintain some rules and regulation to achieve
those targets. A manager has lots of priority to perform these are- relationship, business strategy
execution, continuous learning, toolkit, health and so on.
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LO3:
3.1 Lead and motivate a team to achieve an agreed goal or objective
With the change of present day business situation, appoints today are getting more refined, all
around instructed and picked emerged from the ones a few years back. The lead and style of a
head have a huge obligation in making fulfilment, dissatisfaction or de-inspiration in the midst of
the authorities a great part of the time influencing unreasonably on the goals of an alliance. It has
been watched that nonattendance of motivational sources is one of the prime purposes for pros
stopping their occupations. Delegates who are content with their work and are satisfied with their
executive/leader who always drives them in doing and can be ordinary, once in a while scan for
different jobs paying little regards towards the probability that the compensation is more. Inside
inspiration is the most talented begin on the other hand with outside associates as motivations,
movements, remunerate and what not.
One can consider inspiration as making the best utilisation of most significant slant of moving
and managing the operators towards completing the ace cum particular focuses by taking
quantifiable activities and endeavouring towards advance. Amidst my relationship of working
with Chef Jamie Oliver, I will lead his new burger joint in Covent Garden, London. For smooth
execution of preferred standpoint managing and operational coordinating it is key that I animate
the social affair by the partner with them into the burger joint's way of life and structure for
passing on quality sustenance and associations to the clients.
Since the begin of my work, I have watched that different workers don't consider keeping up an
entire arrangement relationship with the business and quit in a split second once they allude to
change opportunity. The structural elucidation for this condition as per me is the unusual state of
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dissatisfaction in the midst of the specialists which might be a quick outcome of affiliation
approaches and methodology, debilitating nature of the boss and whatnot. To appropriately
administer such conditions, it is vital that manager or leader keeps the motivational level of
experts high by developing their engagement in standard operations. This will drive their
sureness levels, and what's more than will produce a conclusion being colossal inside them
(Shetty, 2011).
For holding the capable staffs, motivational speculations ought to be finished at work
environment secluded from plotting a reward structure and requesting that they acknowledge
choice makings. Giving most remarkable delegate fulfilment will permit the new cafe in
guaranteeing its market change which is the prime target of business. Other than business
change, designate achievement will in like way set up a stable working environment which will
accumulate a persisting and significant bond in the midst of the leader and supporters. Working
with an existing situation operators begin seeing themselves developing professionally with
coffee shop's change from this time forward, they persuade the chance to be unhesitant in
strolling the additional mile in giving extraordinary results and pass on a helper for cash to the
clients at whatever point they visit the eatery. As a leader of the new burger joint, I for one trust
that fulfilled agents used their aptitudes and potential results to the best. Since I have begun my
calling from the grass root level under Chef Jamie Oliver, I am more arranged towards Maslow's
dynamic game plan of necessities which underlines on satisfying the worker's needs in an
alternate leveled sort out especially self-perfection, regard needs, social needs, flourishing and
mental requirements (Shetty, 2011).
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