Developing Effective Managers: A Comprehensive Report

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DEVELOPING MANAGER

TABLE OF CONTENTS
INDEX
INTRODUCTION.........................................................................................................................................3
TASK1...........................................................................................................................................................3
1.1 Comparison of different management styles.................................................................................3
1.2 Characteristics of leadership within two organizations.................................................................5
1.3 Processes of communication in organization.................................................................................6
1.4 Organizational culture and changes in selected business..............................................................8
TASK 2..........................................................................................................................................................9
2.1 Assessment by own management skill performance...........................................................................9
2.2 Analysis of personal strength, weakness, opportunities and threats..................................................10
2.3 Objectives and target to develop own potential.................................................................................12
TASK 3........................................................................................................................................................12
3.1 Lead and motivate a team to achieve agreed goal or objective.........................................................12
3.2 justifications of managerial decisions that are made to support achievement of agree goal or
objectives and recommendations for improvements................................................................................14
TASK 4........................................................................................................................................................14
4.1 Own managerial and personal skill will support career development...............................................14
4.2 career and personal development needs, current performance and future need to produce
development plan.....................................................................................................................................15
Development plan: Career development is one of the important part that is achieved by every employee
including workers of Imperial Hotel. To meet the future needs and development by growing personal
and personnel, development plans help a lot...........................................................................................15
CONCLUSION........................................................................................................................................16
REFERENCES............................................................................................................................................17

Introduction
Development of organization enables the engaged managers by developing their skills and talents.
Managers have tremendous influence in organization as, they focus on employees feelings about their
jobs and assigned duties. Development of pool managers ends up with success of organization. Higher
level of confidence allows manager to lead in every stage of business environment by making effective
and sufficient decision making. By managing all qualities and traits, managers acquire skills and
knowledge by using all internal and external resources as per the need of organization. Also, managers
who are developing or developed, very well know about to assemble trainings strategy related to
management which can effectively bring out development of management program. For travel and
tourism developing manager is very crucial part. In this report, elaboration is executed by meeting terms
of comparisons of management styles with their leadership traits and skills which effectively fulfil
organization needs. A process of communication, which is opted and helps in managing cultures of
organization in selected businesses, is detailed.
Task1
1.1 Comparison of different management styles
Hierarchy of needs: One of the famous psychologists Abraham Maslow, framed a theory which helps in
focusing on humans or individuals by directing towards five basic needs (Hunt and Weintraub, 2016).
These five needs of employees are considered highly by developing manager in place of work, which
directly boost their energy to execute effective performance in work. Meeting the needs of psychological
needs, by rendering suitable salary for survival of employees motivates them towards performance of
work

Apart from these, security is needed by every individual in working environment with all belonging
needs. For example, social acceptance and co-operation, safe working environment etc., also, esteem
needs and self actualization needs matters a lot from individuals point of view.
Influence of informal groups: To achieve group interests, which may not be necessarily be in tandem
with the overall goals of organization, the need of informal group occurs. In order to achieve objectives, it
is compulsory to make coordination between employee and organization which is sufficiently fulfilled by
Imperial hotel manager. This role is executed for betterment of unit and teams.
Leading authorities: In Imperial Hotel, managers take initiative regarding leading authorities who
actively take part in management of running organization. As they have direct influence on employees.
Assumptions and drawbacks: There are certain advantage sand disadvantages that are related with
management styles that are discussed in this report (Daley, Coyle and Dwyer, 2016).
 Though basic needs of employees are considered, burden are felt as, making happy every client is
not that easy.
 Subordinates have benefits if, proper guidance is provided to them by developing manager and
leading authorities.
 Detailing about organization goals and objectives enables employee to perform accordingly.
 Roles and responsibilities are assigned as per talents and skills including knowledge.
 Management by objectives, helps in improving communication manage leading authorities and
subordinates. This step enables manager to perform thoroughly and wholly.

1.2 Characteristics of leadership within two organizations
Autocratic styles: Leadership style that is opted by developing manager of Imperial Hotel is autocratic
leadership. It helps in characterizing individual control over all decisions which demands little
involvement of employees. By focusing on ideas and judgments, which are rarely accepted advice from
followers have choice of accepting or not.
The following are the characteristics of autocratic leadership that are detailed in this report to understand
much better about it.
 Orders are given to subordinates and whole decision is taken by leading authority or
developing manager of Imperial Hotel.
 The execution of work is highly structured and very rigid. As, to meet the expectation of
consumers, mismanagement in performance cannot be entertained. It leads to negative
impact. Hence, proper designing and execution of work is done by managers.
 Execution of work is not dependent on members of groups or teams, as keen interest and
initiative is taken by managers of hotel.
 With the help of communication rules, roles and responsibilities are interacted strictly to
employees to avoid any barriers and disruptions.
 In case of less skilled employees, with the help of training departments, knowledge, skills
and training is rendered to needy staff.
 Overall with a motive concentration is made on creativity and innovations by leaders.
Factors affecting motivation and performance: There are specific factors that highly influence
managers and leaders while performing their roles and responsibilities (Sander and Caza, 2015).
Relationship between co-workers: Leaders of every organization have to manage relation among each
and every employee. Healthy environment and relation brings out productivity in work place. To manage
the affairs of Imperial Hotel, it is highly need to maintain good relation among organizations management
and employees. Any kind of misunderstandings, among higher staff and employees, result in disruptions
of performances and negative environment.
Leadership role at workplace: Role of leadership at workplace is highly influencing. With the help of
understanding nature and maturity, leaders of Imperial Hotel executes their role and responsibilities by
managing execution of productivity of businesses.
Managing conflicts at workplace: Any conflicts among employees or between leading authorities allow
organization to suffer, not only in terms of productivity but also in terms of feedback from guests. Hence,

by managing all affairs of Imperial Hotel, leaders take sufficient care regarding avoiding conflicts at
workplace.
Workplace culture: Positive and healthy workplace result in healthy and good atmosphere it is very well
understood by managers and leaders of Imperial Hotel. Hence, strong and strict steps are taken by
department relating to maintenance of workplace culture. Positive environment leads organization
towards increasing productivity and vice versa with negative. To execute the work and result at large,
special care is taken by rendering effective instructions and guidance relating place of work. By following
all instructions, employees of Imperial Hotel take care in culture of work and services.
Workplace education or trainings: Some employees are uneducated or less educated who does not
possess skills, knowledge. Imperial Hotel provides trainings and effective practical knowledge regarding
execution of work.
1.3 Processes of communication in organization.
Communication processes: There are specific types of communication process that are opted by
Imperial Hotel to instruct employees and get the work done. With the help of effective and efficient
communication productivity is increased. By exchanging views, thoughts and ideas, Imperial Hotel
performs as per the conclusion. Noise is anything that creates hindrance and barriers. There are specific
components of communication process, which includes sender, encoding of a message, for which channel
of communication is selected, by receiving of message from the receiver and message of decoded. Hence
conclusion of message is made in this way to understand much better.

Verbal: By giving proper instructions to trained and skilled employees execution of work is enhanced. In
terms of bringing out nuances, specific discussions are made on certain topics which can bring outcomes.
What is thought by employees or leading authorities that is communicated to bring out conclusions; from
speaker to listener, messages are exchanged by understanding needs and demands can be called as verbal
communication.
Written: any message or instructions that are given in terms of notice, circulars or message can be
termed as written communication ( Oplatka, 2016.). Imperial Hotel take part by executing work through
written messages to employees by which trainees and other staff perform accurately; Organization finds
this stage as better to avoid misunderstanding of processing of work
Understanding / listening: It is one of the important processes of communication that is effectively and
efficiently performed by employees of Imperial Hotel. As every employee take initiative part by
understanding the terms if instructions and orders that are given by leaders or lading authorities. To

explore work at large it is necessary to understand the processing of work before rendering services and
care to consumers. While comparing to other organizations, Imperial Hotel performs sufficiently.
1.4 Organizational culture and changes in selected business
Motivation level of employees and behaviour of organization is completely depends upon the
organization culture that is maintained and followed by workers. Vision, mission, language, beliefs,
culture, values and habits those are followed within organization can be defined as organization culture.
To maintain friendly and healthy organization, flat structure should be opted. This is possible only when,
there is absence of hesitation among workers and managers and other colleagues. Any decision or
communication that is done without fear brings empowerment in employees. These can be established
only with the help of managers which are effective in taking efficient decisions that promote sound
environment.
Organization culture in Imperial Hotel: Both mix of adhocracy and oriented culture is maintained and
followed by this organization. As they, believe in entrepreneurial capabilities and bringing out innovation
for guests (Oplatka, 2016). They encourage the employees for taking potential risks and to explore them
with their talents. This factor of taking risks helps the employees to identify the hindrance and come out
with innovation by focusing on results that are planned earlier.CEO of same organization helps in
providing suitable culture for employees by allowing managers with certain roles and responsibilities to
meet employee satisfaction primarily. Satisfaction of subordinates helps a lot in Jury’s Inn to discover
nuances and achieve great heights.

Organization culture of travel and tourism: Lots of changes are made in decisions to provide positive
and effective environment to employees to bring out the decided outcomes. Hence, satisfaction of
employees are considered utmost, lots of efforts are done by authorities, by providing opportunities
according to their talents and skills. To get good results from previous one’s projects are changed
frequently by which consumer expectations can also be fulfilled. Any kind of organizational change led to
market oriented culture within organization that is well understood. Satisfaction of employees with
change in organizational culture resulted higher in attention rate from consumers while comparing to
other organization.
TASK 2
2.1 Assessment by own management skill performance
Self knowledge and appraisal: In order to develop leadership and management skills, and to perform
accordingly in career by being developing manager, it is highly needed to develop required skills. To
develop skills and knowledge, necessary trainings and observations have to be done. This can be done
through friends or outsiders or any others.
Management skills, leadership skills: With the help of reading informative books, skills can also be
boosted. One of the major factors is leadership style that impact widely on developing managers. Keen
knowledge on autocratic leadership styles, democratic leadership styles one person can manage his
decisions by taking own instead of coming into influence (Isaga, Masurel and Van Montfort, 2015).
Personal development plans: At the working place, right decision at the right time is highly
appreciated. Only with some profession these leadership styles are opted, but not for all. Development of
personal allows employees and developing manager to result higher.
Cognitive and creative skills: With the help of these gained practical knowledge or trainings, execution
of work is explored at large. Apart from these factors, personal skills, negotiation skills can also be
developed with time and experience. For each and every leader knowledge is significant, though it is not
only subject to study or learns. There is also presence of technical knowledge, political connectivity,
impact of environment and many more that should be well understood by individual (Smith and Dodds,
2017).

2.2 Analysis of personal strength, weakness, opportunities and threats.
STRENGTH Developing managers are expertise in their field of
work.
They have proper and effective knowledge to
perform innovations I their way of execution of
work.
By managing all employees at junior and senior
level developing manager focus on goals and
objectives that are set previously.
Considering the location of business to wider,
managers perform with their experience and terms
of negotiation.
One of the major strength that developing manager
has is, they have ability to add value to quality of
work they render towards consumers.
WEAKNESS With all the internal factors, greatest weakness
faced by managers are, they lack in terms of
exploring themselves in marketing. Due to
impatience and over confident they have fear to
lose reputation also. Reputations of manager which
can be either positive or negative have direct
impact on business environment.
THREATS Apart from all factors, one of the major threats that
are faced by Imperial hotel is conflicts among
employees. Comparing to others they have less
channels of distributions of service. Lack of
knowledge and skills can create hindrance.
OPPORTUNITIES Advancements of technology have provided many
opportunities to developing managers to explore
themselves at large. In order to gain more profits,
developing managers can move towards profit

improvements. This will definitely result in
enhancement in organizations result.
2.3 Objectives and target to develop own potential.
Aim and objectives: All the decision making factors are involved in democratic leadership skills. The
name, itself mention its culture of execution of work. To achieve the targeted objectives and goals
decision making process acts as important factors ( Isaga, Masurel and Van Montfort, 2015 ).
Decision making: with experience those are available to developing managers lead them to effective
negotiation skills. The personal skills required for developing managers include interpersonal skills
including negotiation. It is important to include these characteristics in the objectives because, only can
they be achieved in best possible way and that can be measured and evaluated within specific period of
time.
Learning programs and activities: To manage the hospitality business and airways business,
importance of communication need not to ne detailed. Without effective communication success of these

businesses cannot be imagined. By understanding the needs and demand of consumer businesses should
be performed effectively and efficiently ( Akrofi, 2016 ).
Action planning: Any fact or objective that are decided or plan by department, manager’s focus on that
by executing with appropriate results.
Delegation: Authorities are engaged in activities of Hotel business in such a way to come out with
increased productivity. Hence, delegation of authority plays a vital role in organization.
TASK 3
3.1 Lead and motivate a team to achieve agreed goal or objective.
Roles communicating, team building, , group dynamics, effective/ineffective teams,
goals/objectives with responsibilities like customer service, product and service knowledge and
development; decision making eg strategic, planning; managerial/operational control, problem
solving; authority, delegation and empowerment is explored by managers.
Leading and motivating staff: Primary duty of developing managers is to frame policy and regulations
in order to achieve the objectives and goals that are previously set. By making effective and efficient
decisions, managers have to ensure some roles and responsibilities by ascertaining to lower level
employees to execute their results on desired time.