Management Skills Assessment Report: Dorchester Luxury Hotel

This report presents a management skills assessment for the General Manager of Dorchester Luxury Hotel, London, highlighting strengths in communication, time management, organization, creativity, project management, and technical skills. A SWOT analysis identifies strengths in leadership and weaknesses in anger management and confidence. The report outlines objectives and targets for personal development, emphasizing time management and prioritization through a To-Do list approach to balance professional and personal life. References to relevant research on customer satisfaction and ICT's role in institutional administration are included.

The developing manager

2.1 Assessment of Management Skills Performance
As a General Manager of Dorchester Luxury Hotel, London, I possess
following management skills :
• Communication and Interpersonal skills
• Time management skills
• Organising and Planning skills
• Cognitive and Creative skills
• Project Management
• Technical skills
• Technical skills

Effeciveness of skills
• knowledge and skills so that he can perform his task effectively and
efficiently.

2.2 SWOT Analysis
• The study of an individual or organisation to identify the strengths,
weaknesses, opportunities and threats is known as SWOT Analysis. I
• t is a simple but useful framework for analysing strengths, minimizing
threats by identifying the weaknesses and taking full advantage of
opportunities present.

SWOT analysis
The SWOT analysis conducted for me is as follows Strengths : My
management and leadership skills are my greatest strengths.
• Communication and interpersonal skills,
• creativity and innovation,
• time management,
• organising and planning skills

Weaknesses
• I am unable to control my anger
• I also need to improve my confidence.

Opportunities
My strengths can help me to provide better opportunities.
I can work as a good manager for other big companies of UK.

Threats
• Increasing competition in all the fields is the biggest threat in the present
time.
• There are many people who possess good management skills, they can act
as a tough competition for me.

2.3 Objectives and Targets to Develop Own Potential
Every person must set and prioritise objectives and targets to develop his potential. This will help
in ascertaining what work should be given more importance at a particular time. This ensures
to maintain a proper balance between social life and corporate life as both are important for
survival, growth and development of a person.
In order to develop my potential, I should do following things :
Time management : This is the foremost requisite an individual needs to do for improving his
potential. Management of time can be done by prioritising the work. I need to make and
follow a To-Do list to perform task accordingly. The most important work should be given top
priority and completed first and least important work at last. This will enable to build and
follow a proper schedule so that things can be planned accordingly. The following priorities
can be given in performing the tasks :
• Urgent as well as important
• Important but not urgent
• Urgent but not important
• Neither important nor urgent

References
Pan, J. N. and Nguyen, H. T. N., 2015. Achieving customer satisfaction
through product–service systems. European Journal of Operational
Research. 247(1). pp.179-190.
Opara, J. A. and Onyije, L. E., 2014. Information and Communication
Technologies (ICT): a panacea to achieving effective goals in institutional
administration. International Letters of Social and Humanistic Sciences.
(12). pp.81-87.
Magad, E. L., 2013. Total materials management: Achieving maximum profits
through materials/logistics operations. Springer Science & Business Media.

Thank You