MNGT1001 Introduction to Management: Skills of Managers Essay

This essay examines the significance of management skills, as identified by Robert Katz, in the context of global connectedness. The paper begins by highlighting the crucial role managers play in organizational performance and productivity. It then delves into Katz's three essential managerial skills: technical, conceptual, and human/interpersonal skills. The discussion explores how each skill contributes to a manager's ability to navigate the complexities of the external environment, particularly in a globally connected world. The essay provides examples to illustrate how these skills enable managers to make informed decisions, foster innovation, and effectively lead teams, ultimately influencing the success and adaptability of the organization. The conclusion summarizes the importance of these skills in enhancing a manager's capacity to positively impact the organization's performance and productivity in the face of global challenges. The essay uses several sources to support the arguments and analysis.

Running head: INTRODUCTION TO MANAGEMENT
INTRODUCTION TO MANAGEMENT
Student’s name
University Name
Author note

1
INTRODUCTION TO MANAGEMENT
According to Robbins, Bergman and Coulter (2018:5), managers make difference on the
organisation’s overall performance and productivity, either positively or negatively.
Discuss how the three management skills identified by Katz (cited in Robbins et al,
2018:13) may affect a manager’s ability to have positive influence given the global
connectedness of the external environment. Include examples in your discussion.
Introduction
It is the role of the managers in the organization to impact the performance and
productivity of the organization. The mangers of the organization can directly influence the
employees of the organization to enhance their productivity and performance in the organization.
The managers of the firm, are responsible to co-ordinate the activities and productivity of
different departments to achieve the overall objective of the organization. Therefore, it can be
said that the mangers of the organization play an important role in shaping the culture and
productivity of the organization (Bos‐Nehles, et al., 2013). By setting the goals for every
department, organizing the activities of the team, motivating and communicating decisions of the
organization, and measuring the actual performance with the targets, the mangers makes a
differences on the overall productivity and performance. The purpose of this essay is to identify
the management skills of Katz and its impact on the manager’s ability influence global
connectedness of the external environment.

2
INTRODUCTION TO MANAGEMENT
Discussion
Management skills can be defined as the specific ability of the executives and senior
managers of the organization in order to complete the tasks of the organization and coordinate
the activities of the organization. These skills that must be possessed by the mangers and the
executives are required to perform and execute their specific duties and tasks, while avoiding
errors and promptly handling the crisis situations of the organization. The managers of the
organization must have the potential skill and knowledge which is required for the success of any
organization and achieve its goals and objectives (Shamsi, 2017).
According to Robert Katz, there are three main managerial skills that are required by the
managers of the organization to deal with the managerial problems effectively and efficiently. In
order to deal with the management problems the managers of the organization required
knowledge and experience. The essential skills that are identified by Katz are: Technical skills,
conceptual skills, human and interpersonal skills.
Technical skills: The managers of the organization must possess sufficient knowledge and
ability, to imply different techniques to achieve the desired results of the organization. The
technical skills are necessary to increase sales of the organization, design various products and
service, initiate innovation in the organization. Technical skills are required in the organization
by the managers of the first level, for the top level managers, technical skills are not very
essential. The managers with technological skills will be able to positively influence global
connectedness in the external environment, with the modern technology for environmental
scanning (Seyedinejat, Razaghi & Dousti, 2014). The managers to influence global
connectedness must focus on individual market. The managers of the organization must have the
technical skills to analyze the data to external environment in order to good decisions. Therefore

3
INTRODUCTION TO MANAGEMENT
it can be said that technical skills are required by the managers to positively influence global
connectedness of external environment. For example, exponential technologies and the ability to
use the technology helps the business to take a peak towards global connectivity. Various
automation and technology enables the corporate managers to influence positively towards
global connectedness.
Conceptual skills: The conceptual skills are required by the organization to enhance the abstract
thinking ability of the managers. The company consists of various departments with different
goals. The conceptual skills of the organization helps the managers of the organization to have a
broad look over the functions and activities of the organization, use the ability of the managers to
scan the external environment and take decisions to influence global connectedness of the
organization. These skills enable the managers of the organization to consistently diversify the
workplace and the customer base of the organization (Robbins & Coulter, 2018). With the
application of these skills, the managers must better access the products and services offered by
the company and make the business activities have global connectedness with the external
environment. The managers also require these skills to perform the day to day responsibilities
and manage the business activities, thereby influencing globalization and diversity. The
conceptual skills of the managers will enable the managers to develop and promote the team
spirit and globally connect with the external environment. It allows the mangers to think
accurately and provide timely feedback; these skills of the managers enable the business
organization, to influence organizational adaptability. It enables the business to increase the
organization’s ability to observe and analyze the external environment effectively and positively
influence global connectedness. They enable to managers to formulate the ideas and innovation
and consider them in the business. The conceptual thinking of the organization will result in new

4
INTRODUCTION TO MANAGEMENT
ideas, initiate innovation, differentiation and have unique strategy in the organization.
Conceptual skills are essential for the company to satisfy the overall business goals and
objectives of the organization. These skills are essential for the top level managers. These skills
are not required by the low level managers (Proctor, 2014).
Human and interpersonal managerial skills: This interpersonal skill, identified by Robert
Katz, is highly essential for the managers. These skills are present the knowledge and ability of
the managers in the organization to work with the employees and personnel of the organization.
These skills enable the managers to motivate the leaders and employees of the organization for
better accomplishment of the desired results of the organization. These skills help the business
organization to effectively use the potential of employees in the organization to influence global
connectedness. By effectively controlling the employees, the managers can positively influence
the global connectedness in the organization (Pandya, 2014). The human and interpersonal skills
of the mangers helps the managers to control to employees and the activities of the organization
to better influence the organizational activities towards global connectedness of the external
environment. The managerial skills of the managers help the business organization to increase
the business potential and produce in a more considerable way. The interpersonal skills of the
organization are required to better influence the organization. For example, having patience,
active listening ability, problem solving ability, empathy, adaptability, and leadership abilities
can enable the managers to effectively deal with the external environment, analyze them and
influence the activities of the business to global connectedness (Robbins & Coulter, 2018).

5
INTRODUCTION TO MANAGEMENT
Conclusion
Therefore, from the above analysis, it can be said that the skills identified by Robert Katz,
that is the technical skills, conceptual skills and the human, interpersonal skills are required by
the mangers of the organization to positively influence global connectivity with the business
organization. The technical skills are required by the organization to analyze the external
environment of the business and analyze the factor to influence global connectivity. Further,
technical skills enable the mangers to influence the performance of the organization and their
productivity. The conceptual skills are required by the mangers by encourage creative thinking
and innovation in the organization, this abstract thinking ability of the managers help the
business organization to enhance its performance and productivity of the organization. The
human and interpersonal skills of the managers help them to influence interaction and
communication in the organization which in turn positively impacts the performance and
productivity in the organization. These skills enable the managers to motivate the employees to
perform better and influence the business activities towards global connectivity in the external
environment. The interpersonal skills of the managers are required to influence the employees
and leaders of the organization and influence them to organize the activities which would
positively influence the global connection in the external environment. Thus it can be said that
the managerial skills discussed above by Robert katz, positively influence the performance and
productivity of the organization.

6
INTRODUCTION TO MANAGEMENT
References
Bos‐Nehles, A. C., Van Riemsdijk, M. J., &KeesLooise, J. (2013). Employee perceptions of line
management performance: applying the AMO theory to explain the effectiveness of line
managers' HRM implementation. Human resource management, 52(6), 861-877.
Pandya, K. D. (2014). The key competencies of project leader beyond the essential technical
capabilities. IUP Journal of Knowledge Management, 12(4), 39.
Proctor, T. (2014). Creative problem solving for managers: developing skills for decision making
and innovation. Routledge.
Robbins, S., & Coulter, M. (2018). Management. Retrieved from
https://shankar9119.files.wordpress.com/2013/07/management-11th-edn-by-stephen-p-
robbins-mary-coulter-pdf-qwerty80.pdf
Seyedinejat, S. S., Razaghi, M. E., & Dousti, M. (2014). Prioritizing managerial skills based on
Katz’s Theory cast study: Pamukkale Journal of Sport Sciences, 5(1), 33-47.
Shamsi, A. (2017). Relationship between Knowledge Management and Managerial Skills: The
Role of Creative Thinking. Форсайт, 11(4 (eng)).