An Analysis of Skills for Effective Hospitality Management Report

This report delves into the crucial soft and hard skills required for effective management and leadership within the hospitality and service sector. It explores the evolution of these skills, emphasizing the importance of communication, time management, and multitasking abilities. The report highlights key hard skills such as food and beverage management, commercial acumen, and sales and marketing expertise. Furthermore, it addresses the need for continuous technological adaptation and the development of emotional intelligence. It also discusses the significance of stakeholder management and the various roles of leadership and management in event planning and execution, concluding with the qualities necessary for success in the evolving hospitality landscape. The report also provides the changing factors and the role of leadership and management in the hospitality sector.

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Table of Contents
Introduction................................................................................................................................2
Hospitality Management............................................................................................................2
Soft Skills...............................................................................................................................2
Hard Skills..............................................................................................................................3
The future skills and attributes required by the person..........................................................4
Change in factors....................................................................................................................5
Managing stakeholder............................................................................................................5
Role of leadership and management......................................................................................6
Conclusion..................................................................................................................................6
Bibliography...............................................................................................................................7

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Introduction
This report will be going to consider the soft and hard skills required by the management and
leadership for the service sector. This will also include the skills in the service sector have
developed.
Hospitality Management
Event planning is a procedure for managing a project. The event planner is one which
coordinates expert meetings and events (Kusluvan, 2010).
Soft Skills
Soft skills, which are needed by an event planner, are (Bee, 2015).
Being positive
In any event, there are many situations when it can result in negative effects but being
positive can ensure a positive result.
Communication ability
At the event, having communication skills is main. As many times individuals have to deal
with the customers, suppliers. So communicating well with them can enhance growth.
Ability to work effectively, under pressure
Sometimes there is the possibility when the environment is under pressure then the event
manager should have the ability to deal with such pressure effectively.
Managed time well and organized
The success of the event totally depends upon the organization and the effects of planned
everything. So it is one of the main quality of being organized everything’s

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Multitasking
The ability to work the multiple tasks at the same time is the advantage for those who want to
work at the events.
Hard Skills
Whereas, a person should also have hard skills altogether with soft skills (Block, 2016).
Food and Beverage Management
A person should have a thorough knowledge of food safety. Managers are accountable for
ensuring food handling is acquiescent with health and safety laws at every production stage.
Commercial acumen
The person should have a broad set of skills which should include financial management and
business planning. Hospitality leadership works typically involve some budget-friendly
handling staff roistering, menu planning, staffing or procurement.
Sales and marketing
It refers to the ability to appreciate, utilize, monitor and apply the success of different
marketing networks for the business.
For example in service sector Recruiters recruit the person with hard and soft skills to gauge
the ability to perform the job responsibilities. These skills are especially vital because of the
applicant tracking systems (ATS) adopted by most large companies that rank and filter
requests.
To be a successful event manager, these skills are very much required. Yes, I have all the soft
and hard skills and can effectively work as a successful event manager. As technology is

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changing, there is a requirement of vast qualities to deal with the technology changing
requirement.
The future skills and attributes required by the person
Top management skills
No industry will be left resistant to technology’s special effects. As technology is changing,
managers are needed to incessantly educate themselves on new operating schemes so they
can keep up with developing matters (Robles, 2012).
Soft skill assessment
All employees will need technical services, soft skills will be a prime oddity trait for directors
to grow themselves so they can evaluate it in future hires.
Result-only work focus
Managers will need to know the ways to gain the most efficiency out of their staff. Results-
only work performs (ROWE) will be a mindset that executives need to impose as part of the
work values.
Emotional Intelligence (EQ)
This is also one of the most important components for the growth of the business in the
future.
These qualities can be effective by proper training, programs in the business to the
employees.

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Change in factors
As factors such as customers taste, technology change is introducing in the organization, this
is resulting in so many problems and challenges in management. These challenges can be
overcome by absorbing the new technologies efficiently. Changes in such factors affect the
technological environment of the business. These changes offer risk, various opportunities as
well as threats to the business. This can result in the restriction in the growth of the business
and a force that leadership should enhance their leadership skills by serves both technical
developers and implementers. There are some of the factors which are forcing the leaders to
change their leadership skills (Fisher, 2014).
Managing stakeholder
Managing stakeholder needs is one of the most important aspects of the success of the
project. Leaders and managers skills are helping to complete the need of the stakeholders.
As leaders have a skill of focusing on the goal and achieve success. Leadership with the help
of their ability to build a strong relationship with the stakeholders. Influencing managers
helps a leader to build broad support for projects and ideas which will result in a benefit to
the stakeholder. The leader also influences the clients and suppliers and gain trust from a trust
which benefits the stakeholders (Burnette, 2010).
For example, As Jackie dealt with impacting these key partners, she ended up winding up
progressively regarded as an innovator in her organization. At first, she needed to attempt to
consider how to approach these partners once a day, yet inevitably, it started falling into place
without a hitch. Regularly an associate would contact her to talk about an organization
venture or new thought, so she was never again doing all the legwork in structure these
connections. As her impact developed, individuals started going to her all the more regularly,
and she did her part to keep up solid on-going associations with them all.

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Role of leadership and management
Leaders and management ha various types of roles in event management. Managers plan and
organizational promotion, business and social events. Leaders manage the whole process
from the planning stage and until running the event. Leaders and management also carry out
the post-event evaluation. Leadership style is one of the main factors which lead to a
successful event. The role of leadership and management affect the leadership style by
affecting the culture of the workplace. Various leadership styles are not able to achieve
framed goals of an organization (Marcketti, 2011).
Conclusion
It can be summarized that an individual should always have the qualities mentioned above.
Leaders have to enhance their quality as and when technology is changing. The leadership
skills are helping to complete the stakeholders wants. There are various soft and hard skills as
mentioned in the above paragraphs to achieve success.

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Bibliography
Bee, O. a. H. T., 2015. Employers' emphasis on technical skills and soft skills in job
advertisements. The English Teacher, 44(1), p. 1.
Block, P., 2016. The empowered manager: Positive political skills at work.. s.l.:John Wiley
& Sons..
Burnette, J. P. J. a. H. C., 2010. Individual differences in implicit theories of leadership
ability and self‐efficacy: Predicting responses to stereotype threat. Journal of Leadership
Studies, 3(4), pp. 46-56.
Fisher, F. a. S. K., 2014. The Economic Theory of Price Indices: Two Essays on the Effects of
Taste, Quality, and Technological Change. s.l.:Academic Press..
Kusluvan, S. K. Z. I. I. a. B. L., 2010. The human dimension: A review of human resources
management issues in the tourism and hospitality industry.. Cornell Hospitality Quarterly,
51(2), pp. 171-214..
Marcketti, S. A. S. a. S. M., 2011. Leadership in action: student leadership development in an
event management course.. Leadership & Organization Development Journal, 32(2), pp.
170-189.
Robles, M., 2012. Executive perceptions of the top 10 soft skills needed in today’s
workplace. Business Communication Quarterly, 75(4), pp. 453-465..

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