Employability Skills Report: Travelodge and Performance Objectives

This report examines essential employability skills within the context of Travelodge, a hotel and hospitality company. It begins by outlining the development of personal responsibilities and performance objectives, alongside an evaluation of effectiveness against defined goals. The report then delves into motivational techniques, problem-solving strategies, and effective communication methods. It further analyzes team dynamics, suggesting alternative approaches to task completion and achieving team goals. The report culminates in an evaluation of tools and methods for problem-solving, particularly focusing on strategies to address labor turnover within the organization. The report emphasizes the importance of self-management, teamwork, and effective leadership in achieving organizational objectives and enhancing employee performance, referencing concepts like Maslow's hierarchy of needs to improve the quality of performance.

EMPLOYABILITY
SKILLS

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................4
P1.1 Develop a set of own responsibilities and performance objectives..............................4
P 1.2 Evaluate own effectiveness against defined objectives.................................................5
Setting and monitoring objectives-.........................................................................................5
1.3 Recommendations for improvement................................................................................5
P 1.4 Review motivational techniques that can be used to improve quality of performance-6
Task 2 .............................................................................................................................................7
P 2.1 Develop solutions to work based problems...................................................................7
P 2.2 Communication in various styles..................................................................................8
P2.3 Identify effective time-management strategies in relation to the work-based experience
or in your role as a manager at Travelodge............................................................................9
TASK 3..........................................................................................................................................11
P 3.1 Explain the role people play in a team and how they can work together to achieve share
goal ......................................................................................................................................11
P 3.2 Analysis team dynamics.............................................................................................11
P 3.3 Suggest alternative ways to complete tasks and achieve team goals..........................12
TASK 4 .........................................................................................................................................13
P 4.1 Evaluate tools and methods for developing solutions to problems.............................13
P 4.2 Develop an appropriate strategy for resolving the problem of labour turnover in
organisation..........................................................................................................................14
P 4.3 Evaluate potential impact on the business to implement strategy...............................15
CONCLUSION..............................................................................................................................15
REFRENCES.................................................................................................................................16
.........................................................................................................................................................1

INTRODUCTION
Employability skills refers to those skills which are needed by an individuals to make
them employable. These skills and attitudes increase the employee to enhance their performance
in business and makes them an effective employee in which organisation will achieve the
personal goals (Andrews and Russell, 2012). Their are various types of employability skills such
as communication, self management and team work skill which are required in particular person
for working in an association. In the present report, is based on Travelodge which is an private
company operating in the hotels and hospitality industry throughout United Kingdom. In
respective industry Travelodge have approx. 400 hotels and restaurants worldwide. It is
considered as the second largest in hotel sector in terms of budget. This file analyse the set of
own responsibilities and performance objectives and reviewing how motivational techniques can
be used to improve quality of performance. It also determines the need to develop interpersonal
and transferable skills by understanding the dynamics of working with others. At last it had also
describe about various tools and methods through which company can be able to develop
strategies of solving problem which is mentioned in the report.
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TASK 1
P1.1 Develop a set of own responsibilities and performance objectives
There are several roles and responsibilities of individual which can results in achieving
objectives as well as predetermined goals.
Personal responsibility –
As being a manager at Travelodge, my primary role is to ensure all daily activities at
hotel that will be executed in a proper way. My responsibilities will include maintaining direct
and indirect relationship with the employees or maintain effective relationship among
employees as well as boosting employees relations . Therefore, performance objective to this
responsibility is to improve communication which will be analysed by rating. I saw this
responsibility to become familiar with each and every individual in the organisation, as well as
indirect relationship helps me to carry a professional relation with staff.
In addition to this my responsibility in Travel lodge is to make quick and correct
decisions regarding employees work, policies and regulations in order to conduct business
operations in a smooth way which results in increasing customers for the respective firm. For
example, I have to make quick decision about service menu and delegating duties to staffs at
various levels.
Further my responsibility also includes to learn while working in Travelodge which
enhance my knowledge and skills. I need to carry attitude of learning things from other
employees. As a manager I should be aware about the rights and responsibilities of employees
within Travelodge hotel (Cunningham and Hillier, 2013). For example, I have to understand the
mistake properly which was done previously and compare it with next similar task and measure
the improvement such as outcomes from delegated responsibility to staffs now and previously.
I should have proper knowledge regarding employment legislations and ethics to work
according within the set rules. This helps me to provide appropriate information and updates so
that employees can be made ware about the changes in laws, rules and regulations.
Performance Objectives- In order to achieve effective objectives within definite time period,
being a manager at Travelodge I must analyse my strengths and weaknesses.
Use of various systems in order to increase employee's performance- Appraisal
system in the organisation helps the employees to increase their performance. Key areas such as
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higher salary and bonus for their effective work. Moreover personnel should also be promotions
according to their strengths in order to enhance performance and increase productivity.
Moreover , being a manager I should concentration time management skills as it will
enable me to complete task within specified time and will enhance my other employability skills
which results in effective completion of tasks. Along with this properly completing the tasks
time helps me to take effective decisions for Travelodge. For example, I have to prepare a proper
time table for every task and every activity of day and night work. So that the time can be
managed properly.
All the above measures will be beneficial for me to set my objectives , responsibilities
and determine my strengths and weaknesses.
P 1.2 Evaluate own effectiveness against defined objectives
Setting and monitoring objectives- Being manager at Travelodge I can adopt and
implement different strategies in order to improve overall performance at Travelodge (Mishra,
2014). This helps me to completely monitor and evaluate the strategies that are helping towards
achieving set targets or not.
In order to encourage and enhance performance of workforce, I have used appraisal
system for employees This technique helped me to decrease turnover of employees and made
hem highly responsible towards their work. By a way of increasing salary and other
compensation benefits it is beneficial for me to achieve targets of Travelodge. Meanwhile
effective training and communication to the employees help me to maintain effective relationship
among the employees and enhance it goodwill in the market.
Apart from this, performance appraisal can be used by me in order to encourage
employees performance. In this method there are different criteria such as paired comparison
method, ranking method, checklist method and many more (de Guzman and Choi, 2013).
Through this method, I can develop employees as well as my skills. This helps me to delegate
roles and responsibilities as per the employees strengths and weaknesses.
Skills Rating by me Rating by other Variances
Problem solving skill 7 9 2
Time management skill 9 10 1
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Communication skill 7 8 1
Presentation skill 8 3 -5
Decision making skill 6 5 -1
Strengths: The following explained are the various strengths on the basis of rating
variances:
Problem solving skills: Problem solving skill are explained as the skills which helps in
solving each and every problem and issues very effectively. According to the ratings by me and
others there were positive variance which shows that it is my strength, so that it can be said that
m enough enable in solving problems very effectively.
Time management skills: This skills shows the ability of managing time effectively so
that the objectives can be achieved with in decided time period. According to the audit frame
there were a positive variance which shows it as my strength.
Communication skills: This type of skills can be defined as the attractive way of
communicating with peoples so that they can understood properly and easily. According to the
variance in audit frame it can be said as my strength. Which shows that I have an effective
communication manner. Which helps in maintain good relation with employees and customers.
Presentation skill: Presentation skill is that type of skill which define the way of
presenting ideas and plans among others. According to variances in audit framework I have to
need work hard on that skill. Because I have very poor presentation skill which result in
improper delegation of authority.
Decision making skill: According to skill audit framework I have poor decision making
skill, which shows my weakness.
1.3 Recommendations for improvement
Under the respective organisation it has been recommended by me to make certain
changes at Travelodge which are discussed below-
 In order to attract more customer towards Travelodge, rating method can be used by me
in order to rate staff members as per their performance and through this it helps to
identify their weaknesses and allow them to gain competitive advantage at market place
of United kingdom.
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 Effective use of proper appraisal system will help in motivating the employees and will
also put a positive impact on the performance and helps organisation to achieve their set
targets.
 By analysing the deviations in the performance of employees at Travelodge, manager
can deliver training to heir staff members on their weak points and improve their
performance effectively (Collet Hinedu and Plessis,2015).
P 1.4 Review motivational techniques that can be used to improve quality of performance-
Motivation is a term that can make futuristic projections to accomplish results and can
gain competency that can manage all resources (Robles, 2012). Motivational technique is used
me to improve the performance of all employees in travelodge. I as a manage will used maslow
hierarchy theory to improve the quality of managers-
Physiological needs- In order to fulfil physiological needs , it is the responsibility of the
hotel manager to analyse basic needs of employees such as food, shelter, clothing and fulfils
them accordingly which leads to effective performance of employee.
Safety needs- Safety needs of employees of Travelodge includes health security, safety
of finance and properly. These requirements should be fulfilled by the manager of Travelodge
will enables them to increase employees productivity.
Love and Belongingness- Their are different methods which can be used to create a
sense of love and belongingness atmosphere in Travelodge. Creating an effective culture at the
work place as well as equal treatment of employees encourages staff members to give out best
performance in an organisation.
Esteem needs- This includes the need to make respect in the organisation as well as
sense of confidence and achievement between all employees. Manager of Travelodge should
fulfil these needs in turn to improve quality of performance of employees
Self actualisation- It refers to the need for personal growth and development through
nones's life. Managers of Travelodge should allow high growth of employees in their career
which will motivate them to perform effectively and achieve organisational goals .
Rewards and incentives- It has been determined that if the employees are given
appropriate salary and rewards than performance of employees and company's productivity
increases.
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Manager Role- Apart from the above discussed points managers plays an important role
as for providing extra compensation, managers approval is required. Monitoring the performance
will also make the process easier.
Task 2
P 2.1 Develop solutions to work based problems
Every organisation faces different types of problems at their work place. This would lead
to conflict among the employees and would lead to growth of Travelodge Hotel. Problems at the
respective organisation is discussed below-
Problems in travelodge-
Travelodge hotel faces problem of high employee turnover due to the inappropriate
delegation of roles and responsibilities at the work place and also because of the lack of
communication between employees and management in an organisation.
Solution-
Above described problem will affect the growth of employees and organisation. Being an
HR manger, I analysed this problem as a common work place issue for which effective decisions
has to be taken in order to increase the productivity of the employee. In order to avoid such
problem, effective training sessions should be provided to the employee in order to enhance their
skills and capabilities (Connor and Bodicoat, 2017). This would help them to increase the
employees productivity at Travelodge.
Problem- Another problem addressed at Travelodge was excessive workloads on the employees
to meet customer demands.
Solution-
Being an HR manager, This problem can be addressed by proper hiring and selecting the
suitable employees at the respective organisation. Moreover employees should be assigned task
according to their skills and capability as well as employees should be made allow to work in
different shifts such as day shifts, night shifts which will reduce he workload as well as maintain
work life balance in Travelodge.
When problem arises in the Travelodge manger should identify the problem considering various
steps-
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Problem analysis- It is the considered as the first step in which manager analyse the
issues causing the problem at the work place. Problem could be related to high employee
turnover as well as inappropriate training and communication gaps in the respective organisation.
Analysing changes at work placements- Above mentioned points are creating problems
in the effective performance at Travelodge. This is causing problem to the organisation as
because of which sales and profitability is decreasing , In order to avoid such problems managers
should make recent changes at the work place or provide solutions in order to overcome such
problems.
Generating and choosing solutions- As a manager I will conduct meeting of employees
on regular basis and taking feedbacks from them in order order to evaluate their performance. As
manager I will provide best possible solutions in order to overcome the problems.
P 2.2 Communication in various styles
Effective communication in the organisation is crucial for smooth functioning of business
operations. Manager at Travelodge should concentrate on effective communicating the roles and
responsibilities as well as decisions which are made by them (Cottrell and Fang, 2015 ).
Verbal-
It is a type of oral communication in which message is transmitted through spoken
words. Effectiveness of this communication depends upon the speakers tone, clarity of speech,
body language and quality of words used in conversation. This type of communication is
generally required at the higher level when the mangers and the employees interact at
Travelodge.
Non verbal-
In this, communication between the employees are done through the use of facial
expressions, body languages and posters. This type of communication s without the words either
written or spoken. This type of mode is normally communicated among the employees in the
similar level at Travelodge.
Formal and informal feedback-
Feedback are usually taken by the existing employees at Travelodge and customers . It
can be formal as well as informal both. Formal feedback consist of formal performance reviews
or meetings as well as informal feedback is communicated in every day transactions. Therefore
formal feedbacks are properly scheduled during the working hours.
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Team meetings-
Proper gathering can be conducted by the managers of Travelodge Hotel in order to know
the problems and issues which are being faced by the workers. Along with this it also assist
employees in interacting with with manager and maintaining effective relationships.
Interpersonal skills-
These are considered as those skills which are required for communicating with each
other in a effective way. Thus, employees who are working in Travelodge Hotel are required to
have these skills and some of them are described below-
Personal effectiveness-
It defines as such skills that are related to individual in relation to its strengths,
knowledge and proper utilisation of resources. This shows the effectiveness of employees at
Travelodge.
Working with others-
In hospitality sector it is essential that working in teams will lead in achieving common
goal. For this, respective organisation should use proper techniques to achieve best outcomes.
Use of initiative-
In order to achieve set targets it is important that workers take proper initiative while
performing the task. This will assist employees in accomplishing work within definite time frame
(Riley,2014).
Negotiation skills-
It is the important skills that is essential in maintaining positive relations and enables to
solve issues related to employee turnover that can help to increase competency among various
employees in organisation that can help to attain common objectives.
P2.3 Identify effective time-management strategies in relation to the work-based experience or in
your role as a manager at Travelodge
Time management is an important aspect in travelodge, it is important for every
organisation to maintain time balance for completion of task that has been allocated to them.
When the employees of travelodge will complete the task on time they will attain organisation
objectives in order to gather some needs and analysis. Their are various time management
strategies which is been adopted by travelodge are mentioned below:-
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Prioritising workload of employees- An effective way for time management is to prioritise
workload of employees. Managers of Travelodge should ensure all employees that they should
review all task assigned to them as well as to organise them according to their level of
importance (Robles, 2012). This will help the employees to properly complete their work as well
as increase their efficiency.
Setting work objectives- Work objectives describe the results expected from the
employees during the year. Typically objectives are related to budgets, deadlines and accuracy as
well the quality of work. This helps the employees at Travelodge to understand what is expected
from them and provides a way for employees of self measuring their performance.
Making and keeping appointments- Keeping a daily record of activities and upcoming
appointments that are crucial to make an individual about the activities that have to be done on
prior basis.
Working steadily rather than erratically- Employees in the respective organisation
should work steadily according to the given roles and responsibilities, This helps them to focus
on their work as well as completes the allotted task on time.
Time or learning- Employees should also make time for learning while performing their
job. They should enhance their skills and capabilities while performing their job. This allows
them to perform their future task on time and achieve productivity in its perform activities.
Reliable estimate of task time- Employees at Travelodge should allocate time for each
activity. This enables them to perform task efficiently and within the specified time period.
By the adoption of such strategies it helps the workforce within the Travelodge to complete the
task within specified time period as well as achieve organisational goals.
TASK 3
P 3.1 Explain the role people play in a team and how they can work together to achieve share
goal
Their are various role play by a team member or individual in a team of Travelodge,
some major of them are explain below:-
 Different individuals in a team having different options and ideas which provide
innovative and unique ideas which help Travelodge company in achieving goal and
objective in effective manner.
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 Individual team members gives individual efforts in complete task in appropriate manner
by which respective company team accomplish their task in given time and in effective
manner.
 The team members help their team in conducting task in appropriate manner and
complete it in given time by using resources in appropriate manner.
 Individual team members plays a major role in decision making because they provide
their different decisions which help respective company to develop strategies according
to it.
 It is role of individual team members to respect each other and conduct their work in
effective and efficient manner.
 They help respective company in collecting data and do work related to it.
 To achieve goal and objective of a company all team members work together so that they
accomplish and achieve share goal in effective manner. Their are following ways:-
 To achieve share goal individual team members must respect to each other so that there is
less change of conflict occurrence in a team. If there is no conflict individual person can
give their best in achieving target (Dhiman Andrew and Russell, 2012).
 They work together by developing team spirit so that they feel motivated and encourage
to complete the work in effective manner. When they work with team spirit, employees
help each other in completing task in effective manner.
P 3.2 Analysis team dynamics
Team dynamic is invisible factor which work between different individual or group in a
team. They have strong effect on how a team members behave or conduct their work but their
effects can be complex. A social process in which peoples interact to each other in small group is
know as team and group dynamic. Team dynamic is important for the Hotel Travelodge, which
are mentioned below:-
 If there is team dynamic in respective organisation then group will perform in effective
manner. A group will perform well in guidance of good leader as compare to weak
leader.
 Team dynamic provide job satisfaction to the employees which help them in enhancing
their productivity in effective manner.
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