Imperial Hotel Management: Problem Analysis and Strategic Solutions

This report analyzes the management challenges faced by Imperial Hotel, focusing on high staff turnover, poor pay levels, ineffective work culture, and lack of employee recognition. It proposes a three-point plan (prepare, implement, lead) and suggests implementing management theories and Six Sigma methodologies to enhance service quality, boost employee morale, and improve overall organizational performance. The report emphasizes the importance of strategic planning, employee training, and fostering a positive work environment to achieve sustainable growth and profitability. The analysis highlights the need for Imperial Hotel to adapt to new technologies, improve communication, and create a more flexible and responsive workplace culture. Desklib provides similar solved assignments and past papers for students.

Introduction to
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY ..................................................................................................................................3
Discussion of various problems..................................................................................................3
Making the 3 points plan.............................................................................................................4
Implementing the theories to help them achieve success and improve the areas.......................6
Six Sigma in order to enhance the quality of Imperial organisation...........................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
The management needs to focus on establishing new ideas and strategies which will help
them to become more efficient in the future. They can carry out the operations in a significant
manner. The report aims to analyse about understanding the business related activities which
helps the firm to achieve greater results in the future. Imperial hotel provide excellent services to
the customer (Andersen, Bonnier, and Jaccard, 2020). They focus on achieving an effective
growth over a period of time. It was created in the 1880's. Due to the increase of the visitors
there are multiple locations in which the hotel chain is established in order to achieve more
profits in the market. In order to complete this project the problem of high staff turnover is
selected. Imperial hotel is not able to provide the satisfaction to the employees due to poor
management. They are not providing the adequate salaries to the staff which is the major
problem. On the other hand, the hotel is also not providing the the right training to the
employees. This is affecting the performance and sales of the company. Along with that, in this
report there will be evaluation about new opportunities which could help the organisation to
perform better in various situations. For further instance, the problem of work culture is also
affecting the productivity of the workplace. The management needs to take strict actions in order
to overcome this particular challenge.
MAIN BODY
Discussion of various problems
 High staff Turnover – This is one of the major problems which the hotel is facing in the
market. The imperial hotel needs to use various techniques and methods in order to solve
these particular problems. The management needs to make the work culture more flexible
through this they are able to achieve a serious growth over a period of time. On the other
hand there are other major problems which can solved which includes the negative work
culture (Griffin, 2021). The management needs to establish a healthy working
environment. Through this the management could enhance the productivity of the
workplace by boosting the morale of the staff. They can offer better services to the
customers and achieve more profitability in the market. This is the major reason most of
the customer is facing dissatisfaction. The company image is also hindering in the
tourism industry.

 Poor pay level to the staff – Imperial hotel is not providing the satisfactory salaries to
the employees. Due to this there are various conflicts which has been arise in the
workplace (Inkson, and Minnaert, 2018). This is seriously affecting the growth for the
company. There is another challenges for the Imperial hotel they are not able to retain the
skilled employees. There are different challenges which is been faced by the organisation.
In relation to other problems the Imperial hotel is also facing the problem of poor guest
satisfaction. With the inadequate salaries the employees are dissatisfied and they are not
giving proper services to the customers. The management of Imperial hotel need to focus
on providing the right salaries to the staff to retain them and to improve their image in the
mindset of the employees.
 Implementing the effective work culture – The work culture of Imperial hotel is also
not flexible which in creating certain problems. There is not a proper amount of
coordination established between the management and the employees. This is stopping
the growth of the organisation. In order to enhance the profits they need to attract the
customers. It can possible if the management carry out their work duties and
responsibilities in an effective manner. In relation to the other problem it arises due to the
other team working problem. The organisation is also not using the new technological
advancements. They can measure the areas in which they are lacking and identify the
new opportunities which will help them to achieve and effective growth over a period of
time.
 Poor promotion and recognition in the workplace – The management of Imperial hotel
is also not providing the right opportunities to the employees (LeCrom, and Naylor,
2020). They are not providing them rewards and promotions which is affecting the staff
behaviour in a negative manner. The main focus of the hotel is to enhance the profits in
the market by using new strategies and methods. There are many advantages which can
taken by the Imperial hotel of if they enhance the work culture by providing the rewards
and recognition to the employees.
Making the 3 points plan
The three point plan is prepared in order to help the organisation achieve success in the
future. The three point plan includes prepare, implement and lead. This plan will solve major

problems for the imperial hotel in an effective manner. There are multiple factors in the plan
which is been described below:
Prepare
In order to solve the problems of of the quality of services and employees morale. The
management of imperial plan needs to understand the area sin which they are lacking. The
organisation needs to establish new ideas in terms of sustainability and gather more profits in the
market. There are various areas which needs to be taken into consideration in a strategic manner.
Implement
The imperial hotel needs to implement new strategies in order to solve the problems which is
been described below:
 Improving the quality of the service – In order to improve the services the management
needs to provide the right training to the employees which will help them enhance
multiple skills and capabilities. Through, this Imperial hotel can provide better services to
the customers in a significant manner (Meek, 2021). Imperial hotel needs to enhance their
core values and inherent new norms which could help them to achieve better results in
the future. The management of the Imperial hotel is use new rules and regulations which
needs to be followed by the employees. The organisation can also attract new customers
by providing the excellent services in the market.
 Boosting the morale of the staff – The employees could also feel motivated if the
management provide the right opportunities to the employees. The employees morale
could also be boosted by providing them right rewards. There need to be a sustainable
plan which needs to be implemented by the organisation. Through this they are able to
gain a competitive advantage in the market and become more superior in terms of other
competitors.
Lead
In order to achieve success in the future the management needs to focus on using new and
viable methods to overcome different challenges. In relation to the Imperial hotel the
organisation is facing various problems which includes the quality of services and the employees
production and to become more sustainable (Wangwacharakul, Berglund, and Harlin, 2020). The
management needs to improve their thinking and make new plan which could help them to
become more better in the future. This will also improve the efficiency of the workplace. The

employees and the management needs to share the same vision which will help them to achieve
success in the market.
Implementing the theories to help them achieve success and improve the areas
There are five functions of management which is been described below:
 Planning – This is the stage in which the organisation formulate multiple strategies in
order to perform better in the market. Imperial hotel could use new techniques to improve
the diversity of the workplace. In order to become more better in carrying out the
operations and solve various complex problems. Imperial hotel needs to plan their day to
day activities (Pettinger, 2020). They need to set the short terms goals which needs to be
achieved by every individual.
 Organising – This is the stage which help the employees and the management work
collaboratively in order to achieve the desired goals in the market. The leaders and the
management needs to set various department and improve their structure by using new
technology. Imperial hotel needs top adapt with the new technology to utilise the
resources in a proper manner and improve their work culture.
 Leading – Imperial hotel leaders needs to provide the right path to the employees which
will help them boost their productivity in an effective manner (Rose, 2022). The leaders
needs to take the necessary feedbacks which will help the management to understand the
employees needs and wants and they can fulfil them in an effective manner.
 Controlling – The leader has the utmost responsibility to control and manage all the
things in the workplace. Imperial hotel needs to show the individual right path and help
them to enhance their overall skills and capabilities.
 Staffing – This is the stage in which the human resource manager recruits the best
candidates for the suitable working position. Imperial hotel management needs to hire the
candidates which are talented through this they can provide better services to the
customers.
Six Sigma in order to enhance the quality of Imperial organisation
The main aim of the sic sigma methodology is to improve the quality of services in the
organisation. The organisation can function in a better way with the help of multiple
enhancements in the workplace. There are various factors in this theory which is been described
below:

 Work for the customer – This is the primary goal for the organisation they need to
provide the right goods and services to the customer (Shivakumar, 2018). In order to
attract customers Imperial hotels needs to make new ways in order to make the and
provide the better services to enhance the profits for the organisation.
 Finding the right and focusing in it – Imperial hotel needs to focus on the rught
strategies. They needs to ensure that they are providing the adequate promotions and
recognition and salaries which will improve the productivity. The management needs to
strategically think on the areas in which they are lacking.
 Remove multiple variations – There are multiple variations which needs to be removed
by the organisation. Imperial hotels needs to improve every aspects which includes poor
management and different strategic directions etc. This will enhance the quality of
service which they are providing to the customers.
 Communicating with the other members – The leaders of Imperial hotel needs to
provide a prolong path to the staff. Through which they are complete the tasks prior to
time and achieve success in the future.
 Be flexible and responsive – The workplace of imperial hotel needs to be more
improved there is a cultural diversity which needs to be implemented in the workplace.
There needs to democratic style of approach which needs to be followed by the Imperial
hotel management (Varjani, and et.al 2018). They need to involve the employees while
making several decisions and use new ways to make them productive in every manner.
The main responsibility of the management is to boost their morale with the help of
monetary support provided to them.
CONCLUSION
From the above report, it has been analysed that the problems of the high staff turnover
could be solved by the organisation by using various tools and methods. They can adopt to the
new technology to improve the weak areas. On the other hand, in this report the major focus is to
overcome different challenges which can help the organisation to become more effective in
carrying out various goals and objectives. Along with that. The quality of the services could be
increased if the management provide the right training to the staff and help them to use new
ways to make them more productive in every manner. For further instance, the six sigma theory

will help the organisation to understand about the needs of the customers and provide them with
excellent quality services in the market.

REFERENCES
Books and Journals
Andersen, R., Bonnier, K.E. and Jaccard, D., 2020. Challenges with the introduction of a
«project management game» in higher education. In EDULEARN20 Proceedings (pp.
6945-6950). IATED.
Griffin, R., 2021. Fundamentals of management. Cengage Learning.
Inkson, C. and Minnaert, L., 2018. Tourism management: an introduction. Sage.
LeCrom, C. and Naylor, M., 2020. Introduction to the special issue: Global perspectives in sport
management education. Sport Management Education Journal, 14(2), pp.77-78.
Meek, J.W., 2021. Introduction: collaborative public management as an emergent field.
In Handbook of collaborative public management (pp. 1-15). Edward Elgar Publishing.
Pettinger, R., 2020. Introduction to management. Bloomsbury Publishing.
Rose, M., 2022. Reward management: a practical introduction (Vol. 22). Kogan Page
Publishers.
Shivakumar, S.K., 2018. Introduction to Digital Project Management. In Complete Guide to
Digital Project Management (pp. 3-34). Apress, Berkeley, CA.
Varjani, and et.al 2018. Introduction to environmental protection and management.
In Bioremediation: Applications for Environmental Protection and Management (pp. 1-
6). Springer, Singapore.
Wangwacharakul, P., Berglund, M. and Harlin, U., 2020. Quality management to facilitate
product introduction across borders. International Journal of Productivity and Quality
Management, 29(2), pp.268-283.