Leadership and Management: Classical Methods and Digital Impact

This report provides a detailed analysis of leadership and management practices within the service industry, specifically focusing on restaurant chains such as Hazev, Haz, and Tas. The report begins by assessing classical management methods, including scientific, administrative, and bureaucratic approaches, and their application in these establishments. It then explores various leadership styles, such as autocratic, democratic, and transformational, and their impact on employee motivation and productivity. Furthermore, the report examines the specific management and leadership styles employed by Hazev, Haz, and Tas chains, highlighting the use of autocratic, consultative, democratic, and laissez-faire styles. Finally, the report investigates the effects of digital technology on both internal and external management styles, including decision-making, communication, risk analysis, customer feedback, and service delivery. The conclusion summarizes the key findings, emphasizing the crucial role of leadership and management in organizational success, and the influence of digital advancements in the service sector.

Leadership
and
Management for
Service
Industries

Table of Contents
Introduction .....................................................................................................................................4
Task .................................................................................................................................................4
1. Assessed different classical management method...................................................................4
2. Role of leader and different leadership style...........................................................................6
3. Management and leadership style in Hazev, Haz and Tas chains...........................................6
4. Digital technology affects internal and external management styles.......................................7
Conclusion ......................................................................................................................................8
REFERENCES...............................................................................................................................8
The Classical Management Theory.2018[ONLINE]available through :<
https://www.slideshare.net/abhijithapsr/classical-approach-of-management>................................9

Introduction
Leadership means a supervision of and give direction to employees for improve their work. And
management control all operations in organization and focus on optimum use of resources that
helps in make profit in organization. Both are has aim that motivate to employees that they work
with their full efforts for same goal and achieve their target. Hazev, Haz and tas are restaurant
that and all these includes 21 foods and beverages and operate in London. It has bar, cafe and
restaurant and it specially serves Anatolian cuisine. This report will be cover classical
management theories, role of leader and it styles, affect of digital technology internal and
external style.

Task
1. Assessed different classical management method.
Classical approach is give ideas for management of Hazev, hez and tas that it helps in
increase productivity and motivate to employees that helps in increase profitability. This theory
includes different methods.
Scientific method :- through this method Hazev, haz and tas management evaluate that
structure of task that present in restaurants for achieve their goal so it can give high productivity
or not. So it helps to choose the best way for get high productivity and increase profit. This
technique is use by all level of management. It is also known as lower level management
analysis.
Its aim is that replace old method with new method and focus on give training to
employees and improve their knowledge and it also focuses on equal work divided between all
management of restaurant that helps in improve productivity and profitability. So through this
they evaluate that individual performance.
Administrative method :- it is a second area of classical management theory that Hazev,
Haz and Tas use this method after apply of scientific method that all managers perform their job.
Through this method they analyze overall function of organization and it focuses on efficiency of
organization. Like planing, organizing, supervision, coordinating and controlling. So
Illustration 1: classical management method
[Source : The Classical Management Theory,
2018

management of these restaurants maintain their discipline, unity of command, remuneration
through this method and it helps in increase productivity and profitability.
Bureaucratic method :- it is also a part of classical management that it focus on overall
organization system. It also focuses on hierarchical levels that increase efficiency and
effectiveness. So through this organization divide into hierarchical levels like base on position of
employees, rule and regulation, divide of labor according top their specialization and relationship
that impersonal.
2. Role of leader and different leadership style.
Leadership style means that person style of lead to other people. Because all leaders has
different styles that like communication, problem solve and instant solution. So following style
of leadership:-
Autocratic style :- it is type of leadership style and it follows by leaders of Hazev, Haz
and tas for maintain discipline. In this style leaders hold all responsibility and decision. Leaders
take decision without consent of employees and it shares information about their decision after
take decision and they order for implement. So this style of leadership make complex
environment. But it helps in improve efficiency and effective work in these restaurants.
In these leaders has role that make rules and regulation with own wish and then give
order to implement.
Democratic style :- it means that decision making process by leaders so they have to
include their subordinates. In this style all information flow upward and downward so its helps in
make decision creativity, courage and with honesty. It is also beneficial for above these
restaurants.
Role of these restaurants leaders has to include all subordinates in decision making that
helps in increase productivity through motivate employees because leader play their role through
include subordinate and it helps in increase profitability.
Transformational style :- it means that all required changing in organization, own self, groups
and others. It means that it focus on motivate to employees for increase their capacity of work
and efforts for increase high productivity. Its main features is that they have more committed.
But it also provides satisfaction to their employees.
Role of leaders of Hazev, Haz and Tas that motivate to their employees and get more
productivity through them. But it also has to provide satisfaction to employees.

3. Management and leadership style in Hazev, Haz and Tas chains.
Many types of leadership and management style use by Hazev, Haz and Tas restaurant
chains. It helpful in effective work and maintain discipline in restaurant.
following style is follow by leaders of this chain:-
Autocratic style :- this style is use by leader of Hazev, Haz and tas. So through this leaders take
quick decision without discuss of subordinates so in restaurant leaders change menu without
consent of chef. It helps in save time and take instant decision in tough situations. But it also
creates problem because if employees not comfortable with leader decision so it increases labor
turnover.
Consultative leadership :- this style also follow by this chain of restaurant that means that it is
combination of autocratic and democratic style. In these employees can take decision at smaller
level but big decision is make by leader only. In restaurant leader ask about ideas for increase
sale and provide satisfaction to customers. But ideas implement after approval of leader. It helps
in motivate to customers because they feel belonging with their workplace.
Following styles follow by managers of this chain:-
Democratic style :- Hazev, Hez and tas restaurant chain manager follow this chain that it helps
in includes employees also for making decision. It is very helpful in restaurants because in this
sector many types of work and department so it ha so need of exchange ideas so that it helps in
get new and different ideas from all employees. So management of this chain use this style for
successful decision making and in proper way.
Laissez faire style :- it is a management style that follow by this restaurant chain. In this style
manages play role as a mentor. Because employees take all decision and managers play backseat
role. Through these employees do work very smoothly. So managers follow this style in
restaurant because mainly work of employees that helps in increase sale so management believe
that they adjust according to employees decision so employees do work with their full effort and
increase productivity.
4. Digital technology affects internal and external management styles.
Digital technology is a tool that include different types of innovation and social media,
multimedia and mobile phones so its helps in make easy to work so its affect internal and
externally to management style.
Following point is internal affect:-

Decision making :- through digital technology management style has easy to making
decision because through this it always keeps in touch with employees of organization and also
connect with all level of management so its helps in discuss with all members of restaurants and
it also consumes less time ad cost so its helps in making decision.
Effective communication :- through digital technology management style can do
effective communication with all management and employees and get report of every time so it
makes easy and it also makes communication process is easy so it helps in remove conflicts
because all communication do with honesty so its helps in communicate easily.
Work management planning :- it also makes effective to work planning because
through digital technology easily make plan of work because all employees and members use
mobile so management anytime give responsibility about work to employee so it also helps in
make easy to work and management style also manage all work of restaurant from one place.
Following are external affects of management style:-
Risk analysis :- through digital technology risk analysis is also made very easy. Because
management style of this restaurant chain is do evaluation of risk through technology so it saves
time and cost. It also helps in that management of this restaurant analyses future risks with online
and then take necessary steps for prevent it.
Take customer feedback :- management style of Hazev, Haz and Tas restaurant channel
use digital technology for taken feedback of customer about their services so it gives
questionnaire on their website and take feedback about their services. So its helps in
management get idea from customers that need of improvements in restaurant and it helps in
increase sale and profit.
Delivery of services :- management style of this restaurant chain use digital technology
for delivery of services because through this it takes order form customers and provide service of
home delivery so it helps in increase sales and profit of organization. Through technology
customers order any type of food and dish and get it at home so it saves money and cost.
Conclusion
From above study it has been summarized that leadership and management is play vital role in
organization through that all employee motivate and do work effectively. It also covered that
different type of style of leader and managers that effect on employees and organization and

digital technology also very useful for improve service and increase sales through provide online
service and take feedback from customers so it helps in increase sale and profit of organization.
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Transformation-Geschäftsmodell-Innovation-Agile Organisation-Change Management,
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Kyratsis, Y., Armit, K., Zyada, A. and Lees, P. 2016. Medical leadership and management in the
United Kingdom. Australasian Psychiatry. 24(3). pp.240-242.
McKimm, J. and Swanwick, T. 2018. Educational Leadership and Management. Understanding
Medical Education: Evidence, Theory, and Practice, pp.549-568.
Spears, L.C. and Lawrence, M. eds. 2016. Practicing servant-leadership: Succeeding through
trust, bravery, and forgiveness. John Wiley & Sons.
Storey, J. 2016. Changing theories of leadership and leadership development. In Leadership in
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Online
The Classical Management Theory.2018[ONLINE]available through :<
https://www.slideshare.net/abhijithapsr/classical-approach-of-management>