Developing Manager Report: Leadership and Motivation Strategies

This report examines management development within the hospitality sector, focusing on Hilton and Marriott hotels in the UK. It compares their management styles (participative/democratic vs. autocratic/directive), leadership characteristics, and communication processes. The report analyzes organizational culture, with Hilton following a task culture and Marriott a power culture. Furthermore, it addresses motivation strategies for a new team, emphasizing communication and team building. The report also includes an assessment of the author's management skills, identifying strengths, weaknesses, and development needs, including a career development plan. The report also includes a PPT presentation. Overall, the report provides insights into effective management practices and strategies within the context of the hospitality industry, covering decision-making, goal achievement, and employee motivation.

The Developing
Manager

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.2................................................................................................................................................3
1.3................................................................................................................................................5
1.4................................................................................................................................................6
TASK 2............................................................................................................................................6
Enclosed in PPT..........................................................................................................................6
TASK 3............................................................................................................................................6
3.1................................................................................................................................................6
3.2................................................................................................................................................7
TASK 4............................................................................................................................................9
4.1................................................................................................................................................9
4.2................................................................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Management development consist very important role within the business. It can be
describes by many ways through enterprise can enhance skills, attitude of employees towards the
company objectives (Kwamie, van Dijk and Agyepong, 2014). It can be done by recruitment and
assessment program of the organization in which training and development program helps to
business to create positive environment within the organization. In this aspect, it also makes
effective program which can be done through life cycle and focus on employee participation. In
this context, present report is based on Hilton and Marriott hotel of UK which are providing
luxury and effective services to their customers. They are taking online booking from the
customers throughout the world with offering them discounting services. In addition to this, they
are dealing in different types of services which can be done through developing structure and
effective system.
In this report covers, comparison of different management styles within the chosen
organization. Furthermore, it includes characteristics of leadership style within the enterprise.
Moreover, report assess own management skills performances and analysis of personal strength,
weaknesses, opportunities and threats for the development of the firm. In addition to this, report
justify managerial decisions which made to create support for achieving goals and objectives of
the enterprise. At last, in this report covers review career and personal development needs,
current performance and future needs to make development plan.
TASK 1
Management style followed by every business through manager can make effective
functioning within the organization. Different enterprise considered distinctive style through they
will develop their business performance for continuous development (Titzer, Phillips and Shirey,
2013). In addition to this, it is characteristic ways to making decisions which are related to
employees of the organization. It is categorized in two different aspects in which company can
follow their system which consist effective role within the business environment. In respect to
this, various management style can be considered by the company such as directive,
authoritative, affiliative, participative and pacesetting styles. Following comparison can be taken
between Hilton and Marriott hotel:
Organization Hilton hotel Marriott hotel
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Management style Participative/ democratic style Autocratic/ Directive style
Description Participative style is also
known as democratic style in
which Hilton hotel manager
take participation of their
employees in every decision-
making aspect of the business.
It involves all team members
through identifying goals and
developing strategies with
procedures to achieve
enterprise targets. In respect to
this, they can gain different
views and ideas for the
company development
(Würzner, Tedesco and Sim,
2015). This is because,
different people has distinctive
perception towards the same
things so that organization can
easily achieve desired
outcomes for enterprise
performances. Manager of the
chosen enterprise can make
participation of their
employees through
representatives and
participatory management.
Strength: With the help of
In this style, manager of
Marriott demonstrate direction
to their employees and their
workers are works
accordingly. In respect to this,
employees are motivates by
threats and discipline of the
organization performances. In
addition to this, manager of
chosen business set clear
objectives and direction
towards the business goals so
that manager can easily
achieve their targets.
Strength: In autocratic style,
manager can make their
decisions very quickly. Thus,
Marriott never ail to achieve
their objectives. In addition to
this, it also generates total
control on the employees and
their performances towards the
business objectives (Joseph,
2016).
Weaknesses: In order to
follow autocratic style,
Marriott has some weaknesses
because it creates negative
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participative style,
organization can take different
views and ideas from various
members of the cited firm.
Thus, they can enhance profits
of the company with develop
business targets. This style
encourages to every member
of the organization to become
leader of the company. Thus,
employees can create their
own thoughts and ideas
towards the enterprise.
Weaknesses: Along with the
strength participative style has
also weaknesses towards the
Hilton hotel. It can be create
major issues within the
enterprise. In this aspect,
organization unable to
complete their task within
time frame (Rowe, Rowe and
Wall, 2016). This is because
cited firm have to considered
every employee ideas so that it
can be miss lead to business
objectives.
impact on them. This is
because, no member can
participate in decision-making
so that they are not give their
views and ideas towards the
business objectives.
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1.2
Different leadership style posses distinctive characteristic for the company. In respect to
this, Hilton follow participative and Marriott considered autocratic style within the enterprise.
Following characteristic can be consist within the chosen organization:
Characteristic of Participative style of Hilton hotel
Participative style is method which give guidance to people according to their own ideas
views to share decision-making (Molan, Matthews and Arnold, 2016). In this aspect, below are
the characteristic considered which can be includes in cited firm: Involvement of every employee: In respect to considered participative style within the
company, Hilton hotel can easily take all employees' participation within the
organizational goals. Manager of the chosen business encourages to their staff members
to working on the tasks. Thus, all members contribute ideas to support the business
functions of chosen business (Harris, 2013). Team builder: Cooperative efforts of all member of Hilton hotel help to guide team to
accomplish positive results within the enterprise. In addition to this, participative style
also helps to make diverse workers with removing conflicts from the workplace. This
style support to every step which make effective transactions within the company.
 Open to take and give suggestion: In addition to above aspects, participative style
considered open suggestion to the team members (Fallon and Brown, 2016). Leaders of
Hilton hotel guides to their members to contribute their participation within
organizational performances so that they will able to make consisting within the
environment.
Characteristic of autocratic style of Marriott hotel
Autocratic style consist absolute and authoritarian control over group of organization
members and their activities (Artman, 2015). In this aspect, following characteristic can be
considered within Marriott hotel: Domineering: Autocratic style display the advanced degree of dominance, in which
autocratic leader holding control on the workplace of Marriott hotel. They have ability to
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get attention towards the business objectives to gain employees participation (Boud, ed.,
2012). Decisive: Further, this type of leaders also typically crucial, when they are face any
complex situations. This is because, leaders of this style think quickly and act very fleetly
towards the chosen enterprise goals.
 Independent: Autocratic leaders also make their decisions without taking participation of
their employees (Kokemuller, 2016). This is because, they are only give direction to their
employees towards the business objectives and not considered any ideas and views of
their employees.
1.3
Communication process considered effective results within the business because it
delivers message one party to another. It includes various components such as sender, encoding
of message, channel of communication and receipt of the message with taking feedback. In
Hilton hotel, it concerning exchanges of facts and ideas among various members to achieve
mutual harmony within the enterprise (Boso, Story and Cadogan, 2013). It is dynamic which not
consist static phenomenon within the business environment. Sender: A person of Hilton hotel who intends to convey the message with passing
information and ideas to other members of the company. Ideas: Main aims to considered communication process is to deliver ideas to one member
to another. In this aspect, in the chosen enterprise member of the company share opinion,
attitude, feelings, views, orders and suggestion towards the enterprise goals (Kwamie,
van Dijk and Agyepong, 2014). Encoding: In the Hilton hotel, manager encoding the message to create secrecy in
message. In this aspect, they are involves symbols in term of words, actions and pictures,
etc. This conversing of message into symbol is known as encoding the message. Communication channels: In order to exchange the information and message, cited firm
use communication channel through they can deliver ideas, views and information, etc.
(Würzner, Tedesco and Sim, 2015). In this aspect they can use informal and formal both
type of channel within the business environment.
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 Receiver: Receiver is a person that receive message from the sender. In this aspect, they
are trying to understand the message so that they will achieve desired goals of the
company. Decoding: In this step, receiver try to convert message through symbol for taking
meaningful aspects. In addition to this, cited firm can generate extract meaning for
completing understanding (Chand, 2016).
 Feedback: It is the process in which Hilton hotel gain feedback from the receiver to
ensure effective outcomes within the enterprise.
1.4
Organization culture is a value through members of Hilton hotel can share common
values and beliefs within the employees (Rowe, Rowe and Wall, 2016). Different members share
distinctive value and belief which create powerful impact on the company operations. In respect
to this, organization follows task culture in which they deliver roles and responsibilities of all
team members within the enterprise performances. It will lead to motivate team members to
create positive outcomes within the company. In addition to this, this culture completing all
activities of the business on time through maintaining performances and components of the
company. This is because, manager of the firm deliver small activities and actions to their
employees according to their abilities (Molan, Matthews and Arnold, 2016).
On the other hand, Marriott hotel follow power culture which regulate rules and
regulations towards the business objectives through maintaining and delivering business
objectives. Further, top level have authority to make full control over the business with making
positive outcomes at the workplace. It also creates negative impact on the employees due to not
considering their participation within chosen enterprise goals (Harris, 2013).
TASK 2
Enclosed in PPT
TASK 3
3.1
Motivation is the most imperative component of any organization so as to attain its aims
and objectives. In regards to the handle and motivate a new team at Covent Garden, London, it is
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essential for a manager to deploy the appropriate motivation tools and leadership theories in the
organization. the following actions are taken by the general manager of the concerned restaurant:
 Communication is the essence for the respective development and growth of the
organization. When proper delegation of roles and responsibilities is being made by the
organization then it will enhance the work of the employees (Boud, 2012). The aims and
objectives of the organization shall clearly be demonstrated by the manager to the
employees so as to make them better understand the importance of their work. Apart
from this, a clearly defined channel of communication will foster the productivity of the
workers or room division staff as they will be able to work in the most efficient manner.
 Teams can be effective builder so as to manage the work on time and handle the peak
load efficiently (Molan, Matthews and Arnold, 2016). Teams are the means of fostering
and enhancing the operations of the organization. when people work in groups then they
are likely to achieve their targets on time. Similarly, when team building is adopted by
the manager in the Covent garden, then the workers shall work in more co-ordinated
manner as well as more responsible towards their work.
 Apart from this, effective use of motivation and leadership tools can increase the
efficiency of the workers. This can be acknowledged by the means of providing the staff
members to keep their opinions and suggestions in front of the management and
providing them with due consideration. Further, when the most hard working employees
are being rewarded with the recognition as well as incentives programs then they will
work more deliberatively and efficient manner (Boso, Story and Cadogan, 2013).
Therefore, from the above discussion it can be stated that the leading and motivating is the most
imperative function of manger in the hotel industry. further it will assist the organization in
achieving its desired aims and objectives.
3.2
Alike every other organization, convent garden is also engaged in enhancing its
operations thereby attaining its set goals and objectives. The above demonstrated actions are the
most efficient ways in which the manager can lead a group of people. However, a manager has
also some set of responsibilities towards the organization. Therefore, the following actions or
plans shall be implemented so as to move a step ahead in achieving its desired goals.
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 In regards to the hospitality industry, there main aim is to keep its customer satisfied.
This can be achieved by the means of motivating the employees to undertake its work
with utmost care and concern (Harris, 2013). A proper strategic plan is the best tool that
assist the general manager in attaining its desired set of aims and objectives.
 Furthermore, it is recommended that the manager shall have the capability to manage its
operation and other problems in the best possible manner. When problems are eradicated
from its root cause then it becomes easy for the administrator to work in the most
efficient manner towards the achievement of the organizational aims and objectives.
 In addition to the above, proper decisions taken at the top level of the management will
assist the organization in the development and growth of the organization. These
decisions shall be in term of the even distribution of work to every single individual. The
manager shall not make any discrimination at the workplace beet its peers and other
personnels. This will further promote a sense of integrity (Kokemuller, 2016).
 Apart from the above discussed issues, the manager needs create kinship with its
subordinates which will further aids in the development and growth of the individual as
well as the organization. Deliberate relationship with the customers, employees and other
stakeholders will aid the managers to manage its work in the most prominent manner.
Therefore, the above discussed plans and tactics will assist the manager of the convent garden to
attain its desired objectives.
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TASK 4
4.1
Managerial and personal skills play very significant role within the business in which
organization can support to their career development. In respect to this, it consists lifelong
process through setting business objectives and goals of the company. In addition to this, it is
path which helps to identify skills which need to create positive outcomes within the enterprise
through enhancing employability (Boso, Story and Cadogan, 2013). It also creates confidence
and leading to higher quality of life through supporting to business environment of the country.
With the help of these aspects, company can find loopholes of the company which is reason for
reducing profits of the firm. Further, it also requires for making interpersonal skills which helps
top making positive outcomes within the business environment. It assists me to make effective
decisions regarding organization objectives of the company. As results, I will easily handle
multiple priorities of cited firm.
In addition to this, I have also adaptability skills which make my results effective.
Adaptability skills help me to enhance setting multiple priorities within the enterprise. I also take
communication skills which help me to deliver effective and positive ideas and views regarding
business objectives. It will assist me to considered and delivering effective transactions within
the business environment. As results, I can easily attract various customers towards the company.
Managerial skills giving up things that create roles and responsibilities of the employees towards
the enterprise goals. Personal development can be involve setting goals which can be done
through adopt new skills for making effective results. Learning new skills can be assist me to
giving advancing to my personal career through adaptability actions.
4.2
In respect to considered future development, I require to my career development,
personal development, current performance and future needs. In respect to this, in Hilton hotel I
have communication skills through I can easily communicate with other members to deliver
effective information at the workplace. In addition to this, I have also adaptability skills which
assist me to make multiple priorities within the cited firm. It also makes positive results within
the business environment for taking desired results for future aspects. In this aspect, I contain a
plan which are as follows:

Current Ability Career Goals and
Objectives
Future Needs Time-frame
Technical skills Technical assistant Brainstorming skills 3 months
Initiatives Skills Coaching Analysing problems
skills
4 months
Self motivating Skills Director Auditing financial data
skills (Fallon and
Brown, 2016).
2 months
Skills for work under
pressure
Management trainee Creative thinking skills
(Clevers, 2016).
6 months
CONCLUSION
From the above discussion of the skills required by manager, it can be concluded that,
every individual wants to develop its career by using its strengths against its weaknesses.
Therefore, several interpersonal skills that are required by manager to manage its work in the
most prominent manner has been demonstrated. Along with that motivation and significance of
team work has also been explained clearly.
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